576/HD-50-525
DBS 576/HD issued September 2001
TOC-3
Table of Contents
Overview
ACD & Management Information System
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OV-1
MIS Server Application
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OV-3
ACD Viewer
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OV-3
Report Manager
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OV-3
Agent View
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OV-3
Wallboards
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OV-4
ACD Configuration Options
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OV-4
How ACD Can Benefit Customers
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OV-5
Major ACD Functions
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OV-6
Agent Features
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OV-9
Supervisor Features
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OV-11
Reports
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OV-16
ACD Standard Specifications
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OV-17
Chapter 1. System Configuration
Basic System Layout
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1-1
Cabling Considerations
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1-1
Stand-alone Configuration
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1-2
Network Configuration
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1-2
Network Installation
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1-3
Windows NT™ Concurrent Connection Licenses
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1-3
Chapter 2. System Requirements
ACD Viewer
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2-1
Agent View
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2-2