6-8
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 6. Report Manager
Section 525 - ACD/MIS Reference
Lost Call Spectrum Report
Lost Call Spectrum report provides detailed information regarding when
callers disconnected before being answered. Knowing when the bulk of
disconnects occur enables goals to be set for average speed of answer by
reducing Queue Time.
Figure 6.7 shows a typical Lost Call Spectrum Report.
Figure 6.7. Lost Call Spectrum Report