Section 525 - ACD/MIS Reference
Chapter 6. Report Manager
576/HD-50-525
DBS 576/HD issued September 2001
6-9
Delayed Call Spectrum Report
Delayed Call Spectrum report provides a detailed view of hold times (Queue
time). The Supervisor establishes a delayed call threshold in the Report
Manager. Only calls that exceed the established Delayed Call threshold
appear as delayed calls on the report.
Figure 6.8 shows a typical Delayed Call Spectrum Report.
Figure 6.8. Delayed Call
Spectrum Report