6-10
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 6. Report Manager
Section 525 - ACD/MIS Reference
Trunk Report
Trunk Report provides a clean and simple method to review activity of all
ACD Trunks. Trunks may be assigned text names for easy identification.
When running the Trunk Report, a temporary database for the report period
is created in the ACD Viewer\Report Manager host PC. Additional
information such as Group numbers and Agent ID's are available to those
that wish to modify the report template.
Figure 6.9 shows a typical Trunk Report.
Figure 6.9. Trunk Report