10-2
DBS 576/HD issued September 2001
576/HD-50-525
Chapter 10. Troubleshooting
Section 525 - ACD/MIS Reference
Failed to Connect to
Server XXXXX (10061)
Mismatched Port Number:
Verify that the Port Number matches in both the ACD Viewer Cli-
ent and the MIS Server Host PC. Default Port Number for both
ACD Viewer and the MIS Server application is 1775.
Verify ACD Viewer Client:
1. Check in ACD Viewer \ Configuration \ MIS \ Server (tab) \
Port Number
2. Verify the Port Number on the Windows NT Host PC that
contains the MIS Server application.
3. Start \ Settings \ Control Panel \ MIS Server ICON \ MIS TAB
\ Port Number
Failed to Connect to
Server XXXXXX (10061)
MIS Server application is not running on Windows NT Host PC.
On the Windows NT Host PC for the MIS Server application ver-
ify that the MIS Server application is Running:
Start \ Settings \Control Panel \ Services
MIS Server Status should be Started
Failed to Connect to
Server XXXXXX (11001)
followed by a (10061) on
the second attempt
MIS Server application is not Ready on Windows NT Host PC.
If you recently restarted the Windows NT Host PC on a slow PC
you may have to wait a few minutes until all the devices and ser-
vices are started on the Host.
Group Database… Error
(3024)
Windows NT Host PC Name Is an invalid Internet name. The
name too long or has spaces.
i.e.:
ACD MIS Server
change computer name to
ACDMIS
Group Database… Error
(3051)
ACD Viewer Client PC did not log into the network?
Group Database… Error
(3055)
Windows NT Host PC Name Is an invalid Internet name. The
name too long or has spaces.
i.e.:
ACD MIS Server
change computer name to
ACDMIS
Error Message
Possible Causes
