Panasonic DBS 576HD, Technical Manual

Page 1: ...o operate the DBS 576HD please read these instructions completely DBS 576 Version 5 0 Issued September 2001 Technical Manual Supports DBS 576HD Version 5 0 3DQDVRQLF 7HOHSKRQH 6 VWHPV www voicesonic com Phone 877 289 2829 ...

Page 2: ...r can it accept responsibility for errors or omissions Panasonic will update and revise this document as needed The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or phot...

Page 3: ...s of Service Ext Ext Restriction 3 12 Class of Service Extension Feature 3 12 Class of Service T1 Trunk Ring Back Service Tone 3 14 Class of Service Trunk to Trunk Restriction 3 14 Class of Service Extension Station Timers 3 15 CO Ringing Types 3 16 DID Ringing 3 16 DIL Ringing 3 17 DIL Delayed Incoming Ring Enhancement 3 18 DISA Ringing 3 19 Multiple Ringing 3 19 CO Trunk Interface 3 19 CO Trunk ...

Page 4: ... Group 3 34 Next Extension Hunt Group 3 34 Internal Hold Tone 3 35 LAN TAPI 3 36 MCO Tenant Group 3 36 Music on Hold 3 37 Name Assignments 3 37 Extension Name Assignments 3 38 Speed Dial Name Assignments 3 42 Network BLF 3 44 Network Facilities 3 44 Network Attendant Reversion 3 45 Network Call Routing 3 45 Network Call Transfer 3 45 Network Centralized Attendant 3 45 Network Centralized Voice Mai...

Page 5: ... 3 58 Third Party Voice Mail Support 3 59 Chapter 4 User Maintenance 4 1 Introduction 4 2 About User Programming 4 2 Set Absence Messages 4 3 Set Call Forward Busy Destination Extension 4 5 Set Call Forward ID Codes for Voice Mail 4 6 Set Call Forward No Answer Destination Extension 4 7 Set Caller ID Logging Extensions 4 8 Set Day of Week Mode 4 9 Set Exception Day Mode 4 11 Set Extension Names 4 ...

Page 6: ...ating Hold 5 19 Exclusive Hold 5 20 Broker s Hold 5 21 Call Park 5 21 Call Pickup 5 23 Extension Group Pickup 5 24 Extension Direct Pickup 5 25 Trunk Group Pickup 5 25 Trunk Direct Pickup 5 26 Call Transfer 5 27 Supervised Transfer 5 27 Unsupervised Transfer 5 28 Camping a Call Onto a Busy Extension 5 29 Caller ID Call Log 5 30 Call Log Operation on a Small and Large Display Key Telephones 5 30 Ca...

Page 7: ...ys 5 67 Onhook Dialing 5 69 Paging 5 70 Meet Me Answer 5 71 Reset Call 5 72 Ringing Line Preference 5 72 Room Monitoring 5 73 Silent Monitor 5 75 Speed Dialing 5 77 Personal Speed Dial 5 77 System Speed Dial 5 79 Speed Dial Linking 5 81 Speed Dial Name Assignments 5 83 Station Lockout 5 87 Timed Reminder Call 5 89 Trunk Access 5 90 CO Line Key Trunk Access 5 91 Direct Trunk Access 5 91 MCO Line Pr...

Page 8: ...ive Hold 6 17 Broker s Hold 6 18 Call Park 6 19 Call Pickup 6 20 Extension Group Pickup 6 20 Extension Direct Pickup 6 22 Trunk Group Pickup 6 22 Trunk Direct Pickup 6 23 Call Transfer 6 23 Supervised Transfer 6 23 Unsupervised Transfer 6 24 Camping a Call Onto a Busy Extension 6 25 Camp On Call Waiting 6 26 Conference Calls 6 27 Do Not Disturb 6 28 DP to DTMF Signal Conversion 6 30 Flash 6 31 Hot...

Page 9: ...st 7 8 Call Forwarding 7 9 Call Forwarding All Calls 7 9 Call Forwarding Busy 7 10 Call Forwarding No Answer 7 11 Call Forwarding and Do Not Disturb 7 12 Call Hold 7 13 System Hold 7 13 Floating Hold Retrieve Only 7 14 Exclusive Hold 7 15 Broker s Hold 7 15 Call Park 7 16 Call Pickup 7 18 Extension Group Pickup 7 18 Extension Direct Pickup 7 19 Trunk Group Pickup 7 20 Trunk Direct Pickup 7 20 Call...

Page 10: ...d Reminder Call 7 40 Trunk Access 7 41 Direct Trunk Access 7 42 MCO Trunk Access 7 42 Trunk Queuing 7 43 Universal Night Answer to Page 7 44 Walking TRS Class of Service 7 45 Appendix A ARS and TRS Operation A 1 Introduction A 1 Detailed Description A 2 TRS Features A 2 ARS TRS Features A 3 TRS Configuration and Operation A 5 TRS Programming Operation Overview A 6 Example TRS Configuration A 8 ARS...

Page 11: ...e and date Personal Speed Dial PSD numbers and names System Speed Dial SSD numbers and names extension names Verified ID codes Call Forward ID codes for Voice Mail Message Key ID codes Mode schedule Special Day mode Excep tion Day mode and Day of Week mode Key Telephone Features Key Telephone Features are available to System Key phones System Key phones are proprietary digital sets that provide fe...

Page 12: ...ntification Service DP Dial Pulse DSLT Digital Single Line Telephone DSS Direct Station Selector DSU Digital Service Unit DTMF Dual Tone Multifrequency FF Flexible Function HD High Density DBS 576HD LCD Liquid Crystal Display LCR Least Cost Routing MCO Multiple CO Pooled Trunk Access MIS Management Information System MOH Music On Hold PNPDNPhantom Non Primary Directory Number PRI Primary Rate Inte...

Page 13: ... issued September 2001 2 1 Chapter 2 List of Features This chapter contains the following tables which list the features available with the system Table Page System Features 2 2 Maintenance Features 2 3 Extension Features 2 4 ...

Page 14: ... 9 Centrex PBX Compatibility 3 10 Class of Service 3 11 CO Ringing Types 3 16 CO Trunk Interface 3 19 Computer Telephony Integration Capability 3 21 Data Security 3 22 Daylight Saving Time 3 22 Day Night System Mode 3 23 Digital Pad 3 27 Direct Inward System Access 3 28 Distinctive Ringing 3 29 Door Box 3 29 Extension Interface 3 30 Flexible Numbering Plan 3 32 Free Slot 3 33 Hunting Groups 3 33 I...

Page 15: ... Call Forward Busy Destination Extension 4 5 Set Call Forward ID Codes for Voice Mail 4 6 Set Call Forward No Answer Destination Extension 4 7 Set Caller ID Logging Extensions 4 8 Set Day of Week Mode 4 9 Set Exception Day Mode 4 11 Set Extension Names 4 13 Set Message Key ID Code 4 14 Set Mode Schedule 4 15 Set Personal Speed Dial Names 4 17 Set Personal Speed Dial Numbers 4 22 Set Send Text Mess...

Page 16: ...ckup 5 23 Call Transfer 5 27 Caller ID Call Log 5 30 Camp on Call Waiting 5 31 Conference Calls 5 34 Directory Numbers 5 35 Display Information 5 39 Do Not Disturb 5 42 DP to DTMF Signal Conversion 5 43 DSS 72 Console 5 44 EM 24 Console 5 44 Flash 5 45 Flexible Function Keys 5 45 Handsfree Answerback 5 52 Handsfree Operation 5 52 Headset Operation 5 53 Hot Dial Pad 5 54 Hot Line 5 54 Intercom Call...

Page 17: ...ok Dialing 5 69 Paging 5 70 Reset Call 5 72 Ringing Line Preference 5 72 Room Monitoring 5 73 Silent Monitor 5 75 Speed Dialing 5 77 Station Lockout 5 87 Timed Reminder Call 5 89 Trunk Access 5 90 Trunk Queuing 5 93 Universal Night Answer to Page 5 94 Variable Mode 5 95 Voice Recognition 5 97 Volume Control 5 98 Walking TRS Class of Service 5 99 Zip Mode 5 100 Topic Page ...

Page 18: ...2 6 DBS 576HD USA issued September 2001 576 50 700 Chapter 7 SLT Features Section 700 Operation This page intentionally left blank ...

Page 19: ... Tagging 3 9 Centrex PBX Compatibility 3 10 Class of Service 3 11 Class of Service Trunk Tie 3 11 Class of Service Ext Ext Restriction 3 12 Class of Service Extension Feature 3 12 Class of Service T1 Trunk Ring Back Service Tone 3 14 Class of Service Trunk to Trunk Restriction 3 14 Class of Service Extension Station Timers 3 15 CO Ringing Types 3 16 DID Ringing 3 16 DIL Ringing 3 17 DIL Delayed In...

Page 20: ...BRI S Point Interface 3 32 ISDN PRI S Point Interface 3 32 Flexible Numbering Plan 3 32 Free Slot 3 33 Hunting Groups 3 33 Internal Hold Tone 3 35 LAN TAPI 3 36 MCO Tenant Group 3 36 Music on Hold 3 37 Name Assignments 3 37 Extension Name Assignments 3 38 Speed Dial Name Assignments 3 42 Network BLF 3 44 Network Facilities 3 44 Network Attendant Reversion 3 45 Network Call Routing 3 45 Network Cal...

Page 21: ...wer On Maintenance 3 47 Programming Devices 3 47 DBS 576 Manager 3 48 QSIG ISDN Lines 3 48 Ringing Modes 3 49 Day 1 Day 2 Night Ringing 3 49 Day 1 Day 2 Night Delayed Ringing 3 50 DID Day Night Ringing 3 50 DID Day Night Busy Delayed Ringing 3 50 Busy Lamp Field Ringing 3 51 Busy Lamp Field Delayed Ringing 3 51 Slide Ringing 3 51 Alarm Ringing 3 52 System Speed Dial TRS Override 3 52 Station Messa...

Page 22: ... Day 1 Attendant Hunting FF5 0 03 Day 2 Attendant Hunting FF5 0 03 Night Attendant Hunt FF2 Ring Type Considerations The System allows one attendant group for each system mode Day 1 Day 2 and Night An attendant group can contain both real extensions and virtual extensions If virtual several phones can be made to ring at the same time Attendant groups can use only Pilot Terminal Hunt Group or Pilot...

Page 23: ...isor IDs per system ACD Version 3 0 and higher Up to 2 supervisor IDs per system ACD Version below 3 0 Up to 4 voice ports per group Up to 4 voice ports per system 1 Music On Hold MOH source Main System MOH source 1 Management Information System MIS Monitor Port RS 232C Abandoned Call Report counter available with MIS reports This is not the same as the Abandoned Call Timer added to the Station Me...

Page 24: ...e Selection The simplest form of ARS routing that upon ARS entry enter 9 directly selects the trunk group and any dialed number modification Route List Selection A more complex routing that includes up to 5 alternative levels of route selection and includes TRS level checking Time List Selection The most complex routing that determines the appropriate route list based upon the day and time Forced ...

Page 25: ...d Music MOH Separation Description Separate inputs are provided for Background Music BGM and Music on Hold MOH This allows one music or sound source to be used for background music and another music or sound source to be used for music on hold A typical advantage of this is playing a pre recorded promotional tape to held parties since many may be customers while providing a selected background mus...

Page 26: ...wer from the System must have a backup power source to operate These devices include any System Message Detail Recording SMDR printer or recorder fax machine answering machine modem cordless telephone etc Call Progress Tones Description The System supplies a full array of call progress tones These tones provide audible indications of the status of calls and include dial tone busy tone ringback ton...

Page 27: ...n the first and the second rings of the incoming trunk call The trunk may be programmed to immediately ring at the station or wait until after the Caller ID digits are received before ringing at the station If the trunk is programmed to ring immediately the Caller ID digits will not display until after they are received and processed Caller ID numbers may be denied from being sent for some callers...

Page 28: ...ber and name is not currently available but is planned as a future feature Caller ID Call Logging only shows the CID number Centrex PBX Compatibility Description Centrex PBX Compatibility allows the System to be connected behind centrex or PBX lines The System supports up to 6 access codes for dialing centrex or a PBX These access codes allow the System System Message Detail Recording SMDR output ...

Page 29: ... following table shows the features that can be enabled disabled for each trunk COS Table 3 1 Trunk COS Hardware Requirements N A Related Programming N A Considerations N A Number Feature 1 Intercom Ringing Tone CO or intercom ring tone 2 Dial Tone to Tie Lines Enable Disable 3 Forced Recover on Fast Busy Tone Send fast busy or disconnect line 4 DID DDI Dialed Number Conversion Table DID DNIS Tabl...

Page 30: ...in this manual Each extension is assigned to one of 16 classes of service 00 15 The following table shows the features that can be enabled disabled for each Extension COS Table 3 2 Extension COS Class of Service Features Number Feature 1 Intercom Call Type Tone Voice 2 Onhook Transfer at Ringback Allow Restrict 3 Onhook Transfer at Talk Allow Restrict 4 On Hook Transfer at Camp On Allow Restrict 5...

Page 31: ...w Restrict 30 Callback Request Send Allow Restrict 31 Callback Request Receive Allow Restrict 32 Trunk Queuing Allow Restrict 33 Manual DND Override Send Allow Restrict 34 Forced DND Override Allow Restrict 35 8 Party Conference Allow Restrict 36 Voice Call Send Allow Restrict 37 Voice Call Receive Allow Restrict 38 Dial Tone Stop Allow Restrict 39 Dial Tone Pre Pause Check Check No check 40 Long ...

Page 32: ...ements N A Related Programming FF1 0 04 Trunk COS Considerations Supports Ground Start Loop Start Trunks Class of Service Trunk to Trunk Restriction Trunk to Trunk COS allows or restricts call transfers from one trunk to another trunk based on the originating and receiving trunk COS 51 On Hook Park 52 54 Not Used 55 Station Lockout Own 56 Station Lockout Other 57 Absence Message Set 58 UNA Pickup ...

Page 33: ... newly added Station Timer Class settings Up to eight Station Timer Classes may be specified Then an extension may be assigned a Station Timer Class The following table shows the extension timers that may be assigned on a class basis Table 3 3 Station Timer Class Hardware Requirements N A Related Programming FF1 1 05 Station Timer Class Definitions FF3 0 Extensions Station Timer Class Assignments ...

Page 34: ...ery useful by sending calls directly to a specific extension hunt group etc based upon the number dialed Since a relatively small number of trunks handle the DID calls this can be more cost efficient than DIL trunks or attendant group answering and transfer DID may send a call to a group using the Virtual Extension feature DID Busy Delayed Ringing is also available with DID Ringing See DID Day Nig...

Page 35: ...ited use Prior to Version 3 5 it was impossible to distinguish between Private Line incoming calls and Directory Number incoming calls Version 3 5 and higher allows the person receiving the call to easily distinguish between these types of incoming calls Hardware Requirements N A Related Programming N A Considerations If the DID DIL destination is a Directory Number DN the call goes to an extensio...

Page 36: ...ll Forwarding etc For example Note The program settings in the previous figure can also be used for the following Delayed Ringing extension destinations Speed Dial Hunt Group Number Attendant Group Number ERA Number Hardware Requirements N A Related Programming FF2 0 BSSC 03 Ring Assignment FF2 0 BSSC 04 Delayed Ring Assignment FF1 0 02 0027 DIL Delayed Ringing Pattern Considerations N A DIL Immed...

Page 37: ...ging Description Multiple Ringing allows CO calls into the System to be directed to ring multiple extensions in the System This can be very useful when anyone in a group may answer a call This can also be very useful at night when only a selected number of people are available to handle calls Hardware Requirements N A Related Programming N A Considerations N A CO Trunk Interface Description The Sy...

Page 38: ...Interface Ground Start Ground start trunks are supported in the System with the VB 44511 Loop Start Ground Start trunk interface Each card supplies 8 circuits that can be individually configured for either loop start or ground start operation Ground start trunks are useful in preventing call collision Hardware Requirements When ground start trunks are used the 48V power supply is required Related ...

Page 39: ...loop start analog trunks circuits In addition the VB 44511 Loop Start Ground Start interface unit may alternatively be used to connect to loop start trunks Hardware Requirements VB 44510 Loop Start Card Related Programming N A Considerations N A Computer Telephony Integration Capability Description Computer Telephony Integration CTI coordinates communications between computers and the telephone sy...

Page 40: ...Programming N A Considerations N A Daylight Saving Time Description The Daylight Saving Time feature allows you to program the 576HD so that it automatically adjusts the system s internal timeclock forward or back on specific days of the year This time change is then reflected on the phone s display display phones only Depending on the day of the year the system will set the time according to the ...

Page 41: ...night feature access codes Night Night 1 and Night 2 These three codes may be used to provide different two way Voice Processing Unit messages i e Night may select one message Night 1 may select a different message and Night 2 may select a third message Typically the Day mode is used for normal call processing of outside calls TRS calls and attendant calls The second day mode Day 2 may be used for...

Page 42: ...med FF key When using manual mode the System may be configured to either use MCO tenant Day Night modes or system wide Day Night mode Night 1 Night TRS Mode Same for Night 1 and 2 Night Ring Pattern Same for Night 1 and 2 Night Attend Group Same for Night 1 and 2 Night 1 Message Night 2 Night TRS Mode Same for Night 1 and 2 Night Ring Pattern Same for Night 1 and 2 Night Attend Group Same for Nigh...

Page 43: ...ne ON OFF LED lights 2 Enter 761 for the Day 2 Feature code 3 Press the ON OFF key ON OFF LED goes off Green LED lights Night 1 Mode 1 Press the ON OFF key Intercom dial tone ON OFF LED lights 2 Enter 762 for the Night 1 Feature code 3 Press the ON OFF key ON OFF LED goes off Red Night LED lights Night 2 Mode 1 Press the ON OFF key Intercom dial tone ON OFF LED lights 2 Enter 763 for the Night 2 F...

Page 44: ... automatically enter a particular Day Night mode determined by the time of day Each day of the month can be assigned 1 of 3 automatic system mode patterns Each of the patterns can be set to change modes up to 5 times per day Up to 20 special days can be programmed with up to 5 automatic mode changes for the day An Exception Day period is available for overriding the automatic mode for extended per...

Page 45: ...ns You can only set Automatic Day Night modes on a system wide basis If tenant groups require separate Day Night modes you must set these modes manually You can manually override Automatic Day Night modes See Manual Day Night Mode on page 3 24 Digital Pad Description Digital pad settings allow adjustment of call levels for different call types There are 29 pad classes in the System For pad class a...

Page 46: ...des and TRS Assignments FF1 0 04 Class of Service DISA ID Check FF2 Ring Type Considerations Busy override cannot be used for a DISA line DISA can be used to access extensions as well as outside numbers Paging cannot be accessed from a DISA line While dialing an extension number the key may be entered to cancel dialing and return to dial tone The key may be entered to disconnect Action Result 1 Fr...

Page 47: ...s visitors to announce their presence from the office door etc When the button on the door box is pressed one or more phones ring in the System When answered a two way conversation is made between the door box and the answering phone The answering party can operate a connected door opener if equipped Operation To answer a door box Hardware Requirements The door box requires a Door Box Adaptor VB 4...

Page 48: ...ations The trunk connected to the sensor must be a dial pulse DP trunk Extension Interface The System supports a full array of extension devices including the following Panasonic s proprietary key telephones Standard analog devices Dial Pulse DP Dual Tone Multifrequency DTMF Single Line Telephone SLT Integrated Services Digital Network ISDN Basic Rate Interface BRI S point devices ISDN Primary Rat...

Page 49: ... Chapter 6 of this manual Hardware Requirements N A Related Programming N A Considerations N A Analog Device Capability The System supports analog telephone devices These devices include fax machines answering machines cordless telephones computer modems as well as standard rotary and push button telephones This provides full flexibility in configuring the System Hardware Requirements Analog devic...

Page 50: ...DBS 576HD Hardware Requirements N A Related Programming N A Considerations N A Flexible Numbering Plan Description The System provides flexible numbering for feature access special numbers and extension numbers The dialing plan allows settings for digits dialed at dial tone digits dialed at ringback tone digits dialed at busy tone two patterns of feature codes dialed at dial tone two patterns of f...

Page 51: ...n Hunting allows calls to be automatically transferred among a preselected group of phones If a phone is busy or there is no answer in a set amount of time the call will hunt to the next phone in the hunt group A phone assigned to a hunt group is called a member Up to 20 members can be assigned to a hunt group Up to 12 hunt groups are available per cabinet Several methods of station hunting are av...

Page 52: ...e to a member extension in the group If the called member of the hunt group is busy the System begins hunting forward to the end of the group If no member is available the system hunts backward from the called member If no member is available extension is busy or there is no answer for a specified amount of time the call is queued for the first member to become available You can also set the Queui...

Page 53: ...p is flexible i e any extension number can be designated as the pilot not a real extension Hunt groups support the following call types Direct Inward Dialing DID Dialed Number Identification Service DNIS Direct Dial Inward DDI Direct Inward System Access DISA Extension calls Private network attendant calls Call forward incoming Call forwarded to Attendant Hunt Group For Version 3 5 and higher a qu...

Page 54: ...rk Telephony Server connected to the network Panasonic TSP software installed on the Telephony Server PC Windows 95 98 or NT operating system Supported TAPI application Related Programming See Section 575 LAN TAPI Installation Considerations N A MCO Tenant Group Description When the System is configured for tenant operation MCO Tenant Group determines which trunks groups are used for incoming and ...

Page 55: ...runk Group 1 and MCO Inbound Trunk Group 1 These assignments can be manually changed if desired Music on Hold Description The System can provide Music on Hold MOH to parties on hold either CO line extension or network party The MOH feature can also be used to play announcements or advertisements if desired Hardware Requirements The music source must be purchased separately It is not provided with ...

Page 56: ...play phone Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the key 4 Enter 2 for the Extension Name Assignment mode EXT NO EXT NAME displays 5 Enter the extension number 6 Press the HOLD key XXX A B C D E F XXX displays where XXX extension number 7 Press the FLASH key to clear the existing data A B C D E F XXX displays where XXX extension nu...

Page 57: ...y from the left on the bottom row To enter o a Press the third soft key from the top right 10 Repeat steps 7 8 as many times as necessary to enter the desired extension name Note Press the FLASH key to clear the entire entry 11 Press the HOLD key when finished Next extension number displays 12 To enter another extension name press the CONF key and repeat steps 5 11 EXT NO EXT NAME displays Action ...

Page 58: ...he left on the bottom row Example 2 Small Display Phone Refer to the following diagram to determine which one touch key to press See step 7 8 above To enter D a Press the first one touch key from the left on the bottom row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp ...

Page 59: ...A issued September 2001 3 41 b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row b Press the third FF key from the left on the bottom row Hardware Requirements N A END MODE END MODE PROG CONF ...

Page 60: ...for the PSD Name Assignment mode A B C D E F P80 displays where P80 PSD bin 80 5 Press the up or down arrow key to display the desired PSD bin number A B C D E F PXX displays where PXX desired PSD bin number 6 Enter the extension name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 3 39 If using a small display phone press the appropriate ...

Page 61: ... displays where XXX specified SSD bin number 8 Enter the speed dial name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 3 39 If using a small display phone press the appropriate one touch key See Example 2 on page 3 40 9 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 3 39 See Example 2 Sm...

Page 62: ...sion status on special browser applications on PCs anywhere in the network Setting up the Network BLF Display system includes configuring a Server PC Client PCs and Browser PCs to work with networked DBS 576 DBS 576HD systems An API card and Network BLF specific programming is required For detailed installation and setup instructions see Section 565 Network BLF Display System Administrator Manual ...

Page 63: ...irect calls to a specific tie line based on the number dialed The call does not leave the network Network Call Transfer Network Call Transfer allows a call at an extension to be transferred to another extension in the network Network Centralized Attendant Network Centralized Attendant allows one primary attendant group in the network to handle network attendant calls Related Programming FF6 2 07 C...

Page 64: ...s and only one party can place the call on hold Related Programming FF1 0 04 Trunk COS Broker s Hold for Network Calls FF1 1 01 0020 Network Flash Signal Timer FF1 2 02 FF Dial Codes Plan A Network Flash Send During Intercom Dial Tone FF1 2 03 FF Dial Codes Plan B Network Flash Send During Intercom Dial Tone FF4 0 BSSC 0 FF Key Assignment Network Flash During Talk on FF key Network Paging Network ...

Page 65: ...em allows you to change most circuit cards programming and many other maintenance features while the System is powered on and operating Very few operations require the System to be powered down or out of service The System therefore continues to operate without interruption for most maintenance functions A limited number of items such as the replacement of some common control circuit cards require...

Page 66: ...ing a modem The System database can be uploaded and downloaded for easy storage and retrieval DBS 576 Manager connects to the System through the RS232C maintenance port Hardware Requirements See Section 660 DBS 576 Manager Administrator Guide Related Programming See Section 660 DBS 576 Manager Administrator Guide Considerations N A QSIG ISDN Lines Description QSIG is a digital signaling protocol f...

Page 67: ... group per the Day 1 ringing assignments When the System is in Day 2 mode calls can be directed to ring at one or more extensions or at a hunt group per the Day 2 ringing assignments When the system is in Night mode call can be directed to ring at one or more extensions or at a hunt group per the Night ringing assignments Inbound calls can be directed to desired normal daytime locations by setting...

Page 68: ...ons when the system is in night mode Hardware Requirements N A Related Programming FF1 4 DID Day Destination FF1 4 DID Night Destination Considerations N A DID Day Night Busy Delayed Ringing DID Day Night Busy Delayed Ringing causes an incoming DID call to a busy primary extension to ring at a designated extension or extensions DID Busy Delayed Ringing also causes an incoming DID call that is unan...

Page 69: ... Ringing Extensions that have Direct Station Select DSS BLF FF keys assigned may be set to delay ring on those keys Hardware Requirements N A Related Programming FF1 1 03 0013 BLF Delayed Ring Timer FF4 FF Key Assignments Considerations ISDN phones may not set BLF ringing For more information on BLF ringing see Line Appearances on page 5 57 Slide Ringing Similar to Delayed Ringing Slide Ringing al...

Page 70: ...ging FF11 02 Slide Alarm Ringing Timer Considerations If slide ringing is enabled it will override alarm ringing System Speed Dial TRS Override Description System Speed Dial SSD numbers may be used to outdial calls from extensions that otherwise have outgoing call restrictions i e Toll Restriction Service TRS Hardware Requirements N A Related Programming N A Considerations N A Station Message Deta...

Page 71: ...g call L but it is also a transferred call The SMDR data condition code will be T to indicate that the call was an Outgoing Transfer A transferred call s condition code takes precedence over the type of call LCR Outgoing call L Table 3 6 Priority of incoming call condition codes For example an incoming call is a DID DDI Incoming call D but it is also a transferred call The SMDR data condition code...

Page 72: ...not display Flash or Pause If a number is hidden will appear instead of digits will stay with the call even if the call is transferred For Format 2 an I Proceeds the digits if it is an incoming call Accounting Code 10 digits max Verified Account Code Verified Account Code table number V001 to V500 DISA Security Code ID DISA ID Code table number D001 D016 Caller Data Formats 2 and 3 only Format 2 M...

Page 73: ...nnel entry is blank on the SMDR SMDR Format 3 only When a call is received from a H0 6B H1 24B 30B ISDN line the B channel is not shown on the SMDR The maximum number of characters allowed in the SMDR for a Caller ID Caller Name is 12 T1 Line Description The T 1 line provides up to 24 voice channels over a four wire circuit The 576HD can support either 8 16 or 24 channels When the card is set for ...

Page 74: ...alls 1 8 may be partially restrictive per assignments and 9 allows all calls TRS can restrict the number of digits dialed 1 to 20 digits limit or no limit TRS can restrict the use of System Speed Dials SSDs for out dialing on a TRS class basis either no system speed dials or limit the range of SSDs TRS can restrict the use of the star or pound digits on a TRS class basis The following calling rest...

Page 75: ...assign an actual extension number to a virtual port You can then assign the extension number as any actual extension incoming call settings and types Station Class of Service COS tenant group pickup group etc You can also assign the virtual port to an FF key on one or more telephones and set to ring Any call directed to the virtual port extension number will ring the assigned telephone s Virtual e...

Page 76: ...plication hooked up to the phone system PanaVOICE Panasonic s Digital Voice Mail System PanaVOICE Courier is a PC based Voice Mail system offered by Panasonic PanaVOICE Courier is is fully digital connects to DBS 576HD digital ports and is available in integrated and non integrated versions The integrated version provides improved messaging with Message Waiting indication constant message count on...

Page 77: ...ls from Voice Mail to extensions By sending an answer signal this feature provides quicker response time between the DBS 576HD and the Voice Mail system Hardware Requirements AEC Port Related Programming FF1 0 23 Voice Mail Answer Supervision ID Code FF3 0 SLT Voice Mail Connection FF1 101 DTMF ON OFF Pattern 2 Considerations The digits used for the answer signal code are determined by the require...

Page 78: ...of the DID the last three digits of the DID or the entire DID number may be sent The prefix may be up to eight digits including 0 9 and pause REDIAL The suffix may be up to eight digits including 0 9 and pause REDIAL Hardware Requirements N A Action Result 1 Go offhook or press ON OFF key 2 Dial the Call Forward ID Code default 715 Enter V M ID displays 3 Enter the ID code required by voice mail s...

Page 79: ...cument High Priority Message Waiting Message waiting displays and LEDs may be utilized by the Voice Mail system to indicate that a Voice Mail message has been left in your mail box When you retrieve the message the message waiting indications are cleared Hardware Requirements N A Related Programming N A Considerations For more information on setting and retrieving message waiting see the telephone...

Page 80: ...the VM TRF key could not be used to transfer a call into Voice Mail on another networked DBS 576 or DBS 576HD system Beginning with Version 3 6 the user can press the VM TRF key to send a call across a node to another networked DBS 576 or DBS 576HD system Operation To assign a Voice Mail Transfer key from a phone Action Result 1 Press the MSG key Voice mail instructions 2 Follow the Voice Mail ins...

Page 81: ...to the user When the VM TRF is cancelled the incoming call is still connected but is on hold If a valid key CO key or second DSS key for example is pressed the VM TRF is cancelled and the operation invoked by the key is performed If an invalid key REDIAL for example is pressed the VM TRF is cancelled and the user receives busy tone Once VM TRF is pressed the user can dial up to 10 digits before co...

Page 82: ...01 576 50 700 Chapter 7 SLT Features Section 700 Operation If the VM TRF key stores a number other than a voice mail extension number the system does not send DSS BLF information or the extension number that is dialed after pressing VM TRF ...

Page 83: ...ll Forward No Answer Destination Extension 4 7 Set Caller ID Logging Extensions 4 8 Set Day of Week Mode 4 9 Set Exception Day Mode 4 11 Set Extension Names 4 13 Set Message Key ID Code 4 14 Set Mode Schedule 4 15 Set Personal Speed Dial Names 4 17 Set Personal Speed Dial Numbers 4 22 Set Send Text Messages 4 23 Set Special Day Mode 4 24 Set System Date Time Day 4 31 Set System Speed Dial Index 4 ...

Page 84: ... and day of the month patterns About User Programming User Maintenance requires a Digital Display Key Telephone assigned to a Class of Service COS that allows User Maintenance The procedures in the following sections describe the basic steps used for modifying parameters However there are many alternative ways to view and modify the parameters using special keys and procedures Some of the more adv...

Page 85: ...st enter an acceptable value Operation To enter User Maintenance mode Note Your extension s Class of Service must be properly set to allow User Maintenance access Also only one user may enter User Maintenance or System Programming at a time Set Absence Messages Description This menu item specifies absence messages Operation To set Absence Messages using either a large display or small display phon...

Page 86: ... See Example 1 Large display phone on page 4 19 See Example 2 Small display phone on page 4 20 Notes Press the key to erase a single entry Press the key to enter a space 9 Repeat steps 7 8 as many times as necessary to enter the desired Absence Message Note Press the FLASH key to clear the entire entry 10 Press the HOLD key to store the entry Next message number displays 11 To set additional Absen...

Page 87: ... Maintenance mode on page 4 3 81 User MAINT displays 2 At the 81 level enter 09 3 Press the HOLD key 8109 TRF of CFWD displays 4 Enter 0 5 Press the HOLD key CFWD Busy EXT displays 6 Dial the extension number 7 Press the HOLD key Enter CODE displays 8 Enter the destination extension 9 Press the HOLD key to store the entry Next extension number displays 10 To set Call Forward Busy destinations for ...

Page 88: ...s 2 At the 81 level enter 05 3 Press the HOLD key 8105 C FWD ID Code displays 4 Press the HOLD key CF ID EXT Number displays 5 Dial the extension number 6 Press the HOLD key CF ID EXT XXX displays where XXX extension number 7 Enter the Call Forward ID code Notes The ID code may contain up to 16 digits and contain 0 1 9 pause REDIAL key To clear an entry or any existing data press the FLASH key 8 P...

Page 89: ...ce mode on page 4 3 81 User MAINT displays 2 At the 81 level enter 09 3 Press the HOLD key 8109 TRF of CFWD displays 4 Enter 1 5 Press the HOLD key CFWD NoANS Ext displays 6 Dial the extension number 7 Press the HOLD key Enter CODE displays 8 Enter the destination extension 9 Press the HOLD key to store the entry Next extension number displays 10 To set Call Forward No Answer destinations for addi...

Page 90: ...gging Extensions using either a large display or small display phone Number of Cabinets Total Number of Call Log Extensions 1 20 2 40 3 60 4 80 5 100 6 120 Action Result 1 If not already in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 4 3 81 User MAINT displays 2 At the 81 level enter 10 3 Press the HOLD key 8110 CID Logging EXT displays 4 Press the...

Page 91: ...stance a company may work half days on the second Saturday of each month Operation To set the Day of Week Mode 9 To set CID Log for additional extensions press the volume up and down key or press the HOLD key to move to the desired Extension 10 Repeat steps 6 8 until all extension are entered 11 Press the AUTO key to exit the entry mode 12 To return to the top menu level 81 press the PROG key OR T...

Page 92: ...LD key to move to the desired mode Desired Day of Week mode displays 10 Repeat steps 7 9 until the remaining days in the month are set Note The entry positions are listed in Table 1 on page 4 10 11 Press the AUTO key to exit the entry mode 3 D of Week PTN displays 12 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displa...

Page 93: ...des Action Result 1 If not already in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 4 3 81 User MAINT displays 2 At the 81 level enter 07 3 Press the HOLD key 8107 System Mode displays 4 Enter 2 5 Press the HOLD key 2 Mode Except Day displays 6 Press the HOLD key 200 MMDD PTN 1 Start Day displays 7 Enter the start date by month two characters and day...

Page 94: ...ion periods may be specified Note The entry positions are listed in Table 2 on page 4 12 13 Press the AUTO key to exit the entry mode 2 Mode Except Day displays 14 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED goes off Action Result 8107 2 200 211 Hold MMDD Hold 200 Start Exception Day 1 201 End ...

Page 95: ...y Enter EXT displays 6 Dial the extension number 7 Press the HOLD key A B C D E F XXX displays where XXX extension number 8 Enter the extension name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 4 19 If using a small display phone press the appropriate one touch key See Example 2 on page 4 20 Note Press the FLASH key to clear any existin...

Page 96: ... Message key to program a voice mail password Operation To set the Message Key ID code 13 Repeat steps 8 12 until all extension names are entered 14 Press the AUTO key to exit the entry mode Enter EXT displays 15 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED goes off Action Result 1 If not alread...

Page 97: ...atterns 7 Enter the Message Key ID code Notes The ID code may contain up to 16 digits and contain 0 1 9 pause REDIAL key To clear an entry or existing data press the FLASH key 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional Message Key ID codes press the volume up or down key or press the HOLD key to move to the desired extension Desired extension number ...

Page 98: ...key 7 Press the HOLD key 001 PTN 1 1 Mode displays 8 Enter the desired mode for Pattern 1 first 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 Note To clear an entry or existing data press the FLASH key 9 Press the HOLD key to store the entry Next pattern mode displays 10 To set additional mode schedules press the volume up or down key or press the HOLD key to move to the desired mode Desired ...

Page 99: ...42 for a Digital Single Line Telephone DSLT and Personal Speed Dial on page 7 35 for a Single Line Telephone SLT FF8 1 07 0 00 29 Hold MMDD or HHMM or 0 5 Hold VALUES MMDD HHMM or 0 5 ADDRESS NOs 00 29 MODES 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Pattern 1 Start Time HHMM 00 02 04 06 08 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 01 03 05 07 09 Pattern 2 Start Time HHMM 10 12...

Page 100: ... Enter the PSD name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 4 19 If using a small display phone press the appropriate one touch key See Example 2 on page 4 20 Note Press the FLASH key to clear any existing data 12 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 4 19 See Example 2 Sm...

Page 101: ...rst soft key on the top left b Press the fourth FF key from the left on the bottom row To enter o a Press the third soft key from the top right 17 Press the AUTO key to exit the PSD name entry mode Enter PSD XXX displays where XXX extension number 18 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED ...

Page 102: ...key from the left on the bottom row Example 2 Small Display Phone Refer to the following diagram to determine which one touch key to press To enter D a Press the first one touch key from the left on the bottom row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp ...

Page 103: ... DBS 576HD USA issued September 2001 4 21 b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row b Press the third FF key from the left on the bottom row END MODE END MODE PROG CONF ...

Page 104: ...splays 4 Press the HOLD key 0 PSD Number displays 5 Press the HOLD key EXT Number displays 6 Dial the extension number 7 Press the HOLD key Enter PSD XXX displays where XXX dialed extension number 8 Enter the PSD bin number 80 99 9 Press the HOLD key YYY ZZ displays where XXX extension number YYY assigned name and ZZ PSD bin number 10 Enter the PSD digits to be dialed Note To clear an entry or exi...

Page 105: ...intenance mode enter User Main tenance mode See To enter User Maintenance mode on page 4 3 81 User MAINT displays 2 At the 81 level enter 11 3 Press the HOLD key 8111 Text Message displays 4 Enter 0 5 Press the HOLD key 8111 0 Send Message displays 6 Press the HOLD key Enter Msg displays 7 Enter the Message number 0 9 8 Press the HOLD key A B C D E F X displays where X Send Text Message number 9 E...

Page 106: ...n page 4 20 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 as many times as necessary to enter the desired Text Message Note Press the FLASH key to clear the entire entry 12 Press the HOLD key to store the entry Next message number displays 13 To set additional text Messages press the volume up or down key or press the HOLD key to move to the desire...

Page 107: ... clear an entry or existing data press the FLASH key 8 Press the HOLD key 1001 HHMM S Day 01 1 Start displays 9 Enter the start time in hours two characters and minutes two characters for mode 1 Note To clear an entry or existing data press the FLASH key 10 Press the HOLD key 1002 S Day 01 1 Mode displays 11 Enter the desired mode for Special Day 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 ...

Page 108: ...9 Hold MMDD or HHMM or 0 5 Hold VALUES MMDD HHMM or 0 5 ADDRESS NOs 1000 1219 MODES 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Special Day 1 Date MMDD 1000 Start Time HHMM 1001 1003 1005 1007 1009 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1002 1004 1006 1008 1010 Special Day 2 Date MMDD 1011 Start Time HHMM 1012 1014 1016 1018 1020 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Nigh...

Page 109: ...0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1046 1048 1050 1052 1054 Special Day 6 Date MMDD 1055 Start Time HHMM 1056 1058 1060 1062 1064 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1057 1059 1061 1063 1065 Special Day 7 Date MMDD 1066 Start Time HHMM 1067 1069 1071 1073 1075 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1068 1070 1072 1074 1076 FF8 1 07 1 100...

Page 110: ... None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1090 1092 1094 1096 1098 Special Day 10 Date MMDD 1099 Start Time HHMM 1100 1102 1104 1106 1108 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1101 1103 1105 1107 1109 Special Day 11 Date MMDD 1110 Start Time HHMM 1111 1113 1115 1117 1119 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1112 1114 1116 1118 1120 FF8 1 07 1 10...

Page 111: ...0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1134 1136 1138 1140 1142 Special Day 14 Date MMDD 1143 Start Time HHMM 1144 1146 1148 1150 1152 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1145 1147 1149 1151 1153 Special Day 15 Date MMDD 1154 Start Time HHMM 1155 1157 1159 1161 1163 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1156 1158 1162 1162 1164 FF8 1 07 1 1...

Page 112: ...0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1178 1180 1182 1184 1186 Special Day 18 Date MMDD 1187 Start Time HHMM 1188 1190 1192 1194 1196 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1189 1191 1193 1195 1197 Special Day 19 Date MMDD 1198 Start Time HHMM 1199 1201 1203 1205 1207 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1200 1202 1204 1206 1208 FF8 1 07 1 1...

Page 113: ...HMM 1210 1212 1214 1216 1218 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1211 1213 1215 1217 1219 Action Result 1 If not already in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 4 3 81 User MAINT displays 2 At the 81 level enter 000 3 Press the HOLD key 0 YYMMDD Date displays 4 Enter the year two characters month two characters and da...

Page 114: ...al on page 7 36 for a Single Line Telephone SLT 5 Press the HOLD key 1 HHMM Time displays 6 Enter the hour two characters and minute two characters Note To clear an entry or existing data press the FLASH key 7 Press the HOLD key 2 Day of the Week displays 8 Enter the day of week where 1 Mon 2 Tues 3 Wed 4 Thurs 5 Fri 6 Sat 0 Sun Note To clear an entry or existing data press the FLASH key 9 Press t...

Page 115: ...e press the soft key next to the desired row of letters See Example 1 on page 4 19 If using a small display phone press the appropriate one touch key See Example 2 on page 4 20 Note Press the FLASH key to clear any existing data 10 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 4 19 See Example 2 Small display phone on page 4 20 Notes Press the ke...

Page 116: ...play or small display phone 15 Press the AUTO key to exit the entry mode Enter SSD displays 16 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED goes off Action Result 1 If not already in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 4 3 81 User MAINT d...

Page 117: ...LASH key to clear any existing data 10 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 4 19 See Example 2 Small display phone on page 4 20 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 as many times as necessary to enter the desired SSD name Note Press the FLASH key to clear the entire entry 12 Pres...

Page 118: ... Press the HOLD key Enter SSD displays 6 Enter the SSD bin number 00 79 or 000 799 7 Press the HOLD key SSDXXX XXX displays where XXX SSD bin number 8 Enter the SSD digits to be dialed Note Press the FLASH key to clear an entry or any exist ing data 9 Press the HOLD key to store the entry Next SSD bin number displays 10 To set additional SSD numbers press the volume up or down key or press the HOL...

Page 119: ...number 0 9 8 Press the HOLD key A B C D E F X displays where X Reply Text Message number 9 Enter the Text Message up to 15 characters If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 4 19 If using a small display phone press the appropriate one touch key See Example 2 on page 4 20 Note Press the FLASH key to clear any existing data 10 Use t...

Page 120: ... assigned to the Verified Account code will override the phone s TRS Operation To set the Verified Account code 13 To set additional text Messages press the volume up or down key or press the HOLD key to move to the desired Send Text Message Desired text message displays 14 Repeat steps 9 13 until all Text Message Replies are entered 15 Press the AUTO key to exit the entry mode Enter Msg displays ...

Page 121: ...ntry and will double beep Note To clear an entry or existing data press the FLASH key 9 Press the HOLD key 0002 X XXX TRS Class displays where X TRS Class 10 Enter the TRS Class to be associated with the Verified Account Code entry 11 Press the HOLD key to store the entry 0001 YYY displays where YYY the next account code table number 12 To add additional Verified Account numbers press the vol ume ...

Page 122: ...T displays 2 At the 81 level enter 08 3 Press the HOLD key 8108 Walking TRS Cod displays 4 Press the HOLD key Walking ID Ext displays 5 Dial the extension number 6 Press the HOLD key Walking ID XXX displays 7 Enter the 4 digit Walking TRS Code 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional extension Walking TRS Codes press the volume up and down key or p...

Page 123: ...ial 5 9 Background Music 5 10 Busy Override 5 11 Callback Request 5 12 Call Forwarding 5 14 Call Forwarding All Calls 5 14 Call Forwarding Busy 5 15 Call Forwarding No Answer 5 16 Call Forwarding All Calls and Do Not Disturb 5 17 Call Hold 5 18 System Hold 5 18 Floating Hold 5 19 Exclusive Hold 5 20 Broker s Hold 5 21 Call Park 5 21 Call Pickup 5 23 Extension Group Pickup 5 24 Extension Direct Pic...

Page 124: ...ack 5 52 Handsfree Operation 5 52 Headset Operation 5 53 Hot Dial Pad 5 54 Hot Line 5 54 Intercom Calling 5 55 Last Number Redial 5 56 Line Appearances 5 57 DSS BLF Appearances 5 57 Direct Line Appearances 5 58 Multi CO MCO Appearances 5 59 Message Key 5 60 Message Waiting Callback 5 61 Mute Function 5 63 Offhook Monitor 5 63 Offhook Signaling 5 64 Offhook Voice Announce 5 65 One Touch Keys 5 67 O...

Page 125: ...ssignments 5 83 Station Lockout 5 87 Timed Reminder Call 5 89 Trunk Access 5 90 CO Line Key Trunk Access 5 91 Direct Trunk Access 5 92 MCO Line Preference 5 92 MCO Trunk Access 5 92 Trunk Queuing 5 93 Universal Night Answer to Page 5 94 MCO Trunk Access 5 95 Voice Recognition 5 97 Volume Control 5 98 Walking TRS Class of Service 5 99 Zip Mode 5 100 Topic Page ...

Page 126: ... screens Figure 5 1 VB 44225 Large Display Key Telephone Absence Message Description Extension users can leave text messages on their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Messages 5 to 9 have no default message text All the messages can be changed through system programmin...

Page 127: ...Return 11 00 615 Return 6 15 1035 Return 10 35 Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Absence Message code default 729 Enter Msg Code displays 3 Enter the Absence Message number See Table 1 above Enter XXXX Hold In Meeting displays 4 If desired enter the 4 digit returning time Absence message displays 5 Press HOLD key ABS MSG Accepted displays LED l...

Page 128: ...sage Detail Recording SMDR During a phone call a station user can silently enter an accounting or client billing code The entered Code will display on the phone s LCD as it s dialed so the user can tell it s being registered Then later the SMDR reports will show the Code dialed for each call and even sort the report by these Codes There are two different types of account codes Non Verified and Ver...

Page 129: ...account code before making the call or during the call To assign an account code to an incoming call you enter the account code during the call Operation To enter an account code before making a call To enter an account code during an outside call Verified Account Codes Stations restricted from outside call origination by Toll Restriction Service TRS can be allowed to make outgoing calls by enteri...

Page 130: ... the following table Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Verified Account ID code default 8 Enter Account displays 3 Enter the Account Code 10 digits max Specified account code displays 4 Press the key Specified account code displays 5 Press a vacant CO key or enter a trunk access code CO Key LED lights 6 Dial the phone number Dialed phone number...

Page 131: ...virtual extension multiple extensions in the attendant group can be made to ring at once when the virtual number is dialed Auto Repeat Dial Description If you press the REDIAL key while receiving busy tone on an outside call the System automatically redials the number The System continues to redial the number at set intervals until the called number answers the caller hangs up or the maximum of 15...

Page 132: ... Music on Hold MOH using a separate music source except with CPC HS If MOH is provided callers automatically hear music when they are placed on hold For more information on MOH see page 3 37 Operation To turn Background Music on To turn Background Music off 3 Dial the phone number Dialed phone number displays Busy tone 4 Press the REDIAL key System automatically redials number Action Result 1 Lift...

Page 133: ... with a line appearance on your phone CO Key Busy Override To use Extension Busy Override Important A license may be required from the American Society of Compos ers Authors and Publishers ASCAP or similar organizations to transmit radio or recorded music through the MOH and or Background Music feature Pana sonic Telecommunication Systems Company its distributors and affiliates assume no liability...

Page 134: ... both parties when a call is overridden Beginning with Version 3 5 and higher certain extensions can be excluded from busy override based on Class of Service Callback Request Description If you dial a busy extension Callback Request enables the System to call you back when that extension becomes free When you answer the System automatically rings the called party again 2 Dial the extension number ...

Page 135: ...an Callback Cancel Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Dialed extension number displays Busy tone 3 Enter the Callback Request code default 3 Ringback tone 4 Replace the handset after you hear the ringback tone System calls back when called extension becomes free Action Result 1 Lift the handset System automatic...

Page 136: ...programmed so that the LED indicates when this feature is active The LED will light red when Call Forwarding All Calls is set To set Call Forwarding All Calls Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 721 For another extension enter 741 3 If setting Call Forwarding for another extension dial...

Page 137: ...xtension number 4 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 722 For another extension enter 742 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you want to forward 4 Enter the destination number If fo...

Page 138: ... Forwarding for another extension dial the extension number 4 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 723 For another extension enter 743 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you wish to ...

Page 139: ...ing Programming Address Considerations Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated For example extension 220 can only forward to extension 225 if 225 is not forwarded If forwarding to an outside number the destination number must be pre programmed into a System Speed Dial SSD code Call Forwarding Busy and Call Forwarding No Answer can both be set at ...

Page 140: ...an be forwarded by an extension with an NPDN or PNPDN if the COS gives permission See Directory Numbers on page 5 35 for more information Call Hold Description The System provides the following types of Call Hold or Call Park System Hold Floating Hold Exclusive Hold Broker s Hold Station Call Park System Hold You can place either an outside or intercom call on System Hold You can retrieve a call p...

Page 141: ...eful when the intended recipient of a call must be located via a page The call can be placed in a Floating Hold orbit and that orbit number announced during the page The paged party can then pick up the call by dialing the orbit number or by pressing an FF key assigned to that orbit number Note To place a call on Floating Hold you should have at least one FF key assigned to a Floating Hold orbit n...

Page 142: ...d only the extension that held the call can retrieve it Exclusive Hold can be used to hold CO calls and extension calls Operation To place a call on Exclusive Hold Action Result 1 A Press the FF key assigned to the Floating Hold orbit number where the call is held OR A Enter the Floating Hold Pickup feature access code default 9 B Enter the Floating Hold orbit number 01 96 CPC 96 HS HM or 01 09 CP...

Page 143: ...l on Broker s Hold Hardware Requirements N A Related Programming FF3 Broker s Hold Considerations In order to use Broker s Hold with CO calls the first call must have a possible appearance and non appearance but in the case of appearance the first call must be one of CO key Call Park You can use the Call Park function to transfer a call even if you cannot locate the intended recipient of the call ...

Page 144: ...her extension To park a call at another extension Action Result 1 While on a call press the HOLD key Current call on hold CO HOLD XX displays where XX trunk number 2 Enter the Call Park Hold access code default 771 or press the PARK HOLD key Accepted ST Park displays 3 If necessary page the party that needs to retrieve the call Action Result 1 Lift the handset or press the ON OFF key Intercom dial...

Page 145: ...irect CO access similar to exclusive hold If two calls are on hold and the last call is parked the other call is then considered the last held call If a transfer is performed the remaining held call would be the call transferred not the parked call Depending on the Station Park Floating Hold Pickup setting FF1 0 02 0025 the station park floating hold pickup code can set to 9 default 773 The floati...

Page 146: ...ickup All Calls To use Extension Group Pickup External Calls To use Specified Group Pickup Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Extension Group Pickup All Calls code default 701 Extension number or outside phone num ber displays 3 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF...

Page 147: ... Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the ringing extension Operation To use Extension Direct Pickup Hardware Requirements N A Related Programming FF1 0 02 Intercom Voice Call Pickup FF1 2 Dial Plan Considerations N A Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming tr...

Page 148: ... Related Programming FF1 2 Dial Plan Considerations Calls in Exclusive Hold cannot be picked up Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Trunk Group Pickup code default 709 Extension number or outside phone num ber displays 3 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Inte...

Page 149: ...l tone 2 Dial the extension number to which the call is to be trans ferred 3 When the call is answered inform the third party of the transfer Talk EXT Name or Number displays 4 Complete the transfer If On Hook Transfer is enabled for your Extension COS replace the handset or press the ON OFF key If On Hook Transfer is disabled press the PROG key or RELEASE key if using DSS 72 Action Result 1 While...

Page 150: ...tension number to which the call is to be trans ferred 3 Complete the transfer If On Hook transfer is enabled for your Extension COS replace the handset or press the ON OFF key If On Hook is disabled press the PROG key or RELEASE key if using DSS 72 Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Press a vacant CO key or enter a trunk access code 3 Dial the number to which ...

Page 151: ...ersation If a Transfer Recall is not answered before the Recall Duration Timer expires the call will revert to the Attendant group If the called party does not exist the call recalls to the transferring extension You cannot transfer a call to an extension that has Do Not Disturb DND activated You can transfer a call to an extension that has Call Forwarding activated The transferred call will follo...

Page 152: ...formation is displayed for the call being viewed the first two lines of the display Table 2 Call log maximums The Call Log stores information for Caller ID calls that ring a phone If the phone does not ring for instance when Call Forward All Calls is active there is no entry in the Call Log for that call Each Call Log entry includes the following call information Calling number Time and date Wheth...

Page 153: ...ng signal to the called party The called party then needs only to replace the handset and pick it up again to be automatically connected to the new call The called party can also press the HOLD key to place the first call on hold and then answer the waiting call The System provides two types of call waiting Automatic Call Waiting You do not need to enter a code to send the Call Waiting signal to t...

Page 154: ...ke A Message 6 User Defined 2 Please Hold 7 User Defined 3 Will Call Back 8 User Defined 4 Transfer 9 User Defined 5 Unavailable 0 User Defined Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Wait XXX displays where XXX extension number name Called party hears alert tone from the speaker Calling party hears ringback tone 3 Remain on the line ...

Page 155: ... Forward No Answer Calls transferred to a busy extension will Call Forward Text message send and text message reply requires display Key Telephones Also Text Message Send and Text Message Reply keys must be programmed on the telephones Action Result 1 Press the MSG key 2 Enter the Send Text Message number 1 9 0 See Table 3 on page 5 31 for the send text messages The send text message appears on th...

Page 156: ...ee Section 750 Key Phone User Guide for operating instructions Hardware Requirements A Conference Card VB 44120 must be installed in the System in order to conference more than four parties Related Programming FF1 0 03 Extension COS 8 Party Conference FF1 0 03 Extension COS Unsupervised Conference Call FF1 0 01 Splash Tone 3 party conference FF1 1 04 Conference Hold Call Recall Timer FF3 Extension...

Page 157: ...ry Number DN allows extension numbers to be used on a key basis The same DN may be assigned to multiple keys on the same telephone and to keys on other telephones When a telephone s extension number is assigned to a key on the same telephone it is considered a Primary Directory Number PDN Up to three appearances of the PDN may be assigned to keys on a key telephone This allows for multiple calls o...

Page 158: ...able the call will select the EXT LED When calls come in to a DN the call appears on the first available DN key If the call is to your PDN and no PDN key is available the caller hears a busy tone Directory numbers may be assigned to FF keys 25 32 These are non appearing keys Intercom voice calls only go to the PDN extension but light the corresponding NPDN keys red A tone call follows the appropri...

Page 159: ...number 3 Dial the phone number or extension number Dialed number displays Action Result 1 If ringing go off hook or press the green blinking PDN or NPDN key If not ringing press the red blinking PDN or NPDN key The PDN or NPDN key lights Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone The first available PDN key lights 2 Press the desired NPDN key Intercom dial tone The...

Page 160: ... to a telephone before a corresponding NPDN can be used TRS Class and ARS Routing is determined on an extension port basis regardless of the DN accessed Busy Override is available to the PDN conversation but not available to the NPDN conversation Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone The first available PDN key lights 2 Dial the Direct Call to PDN access code ...

Page 161: ...g party name Extension called party status Trunk call duration Trunk number Trunk name Display telephones can also display Personal Speed Dial PSD Directories System Speed Dial SSD Directories and Extension Directories along with various other information such as the Set Cancel status of different features and callback messages from other extensions Caller ID Display Information Prior to Version 3...

Page 162: ...beneath the display SSD numbers must be programmed before they will appear in the speed dial directory For information on programming speed dial numbers see Speed Dialing on page 5 77 Extension Contains the Extension Directory grouped alphabetically To scroll through the Extension Directory press the NEXT or PREV button located beneath the display Function System Provides easy access to most key t...

Page 163: ...em features while in the Variable mode Notes The MODE key allows you to switch the display from Default to Directory mode The END key allows you to return the display to Default mode The soft keys allow you to view speed dial and extension directories and to dial a speed dial number or extension while in the Directory mode Speed dial numbers must be programmed before they will appear in the speed ...

Page 164: ...cel code default 720 DND Accepted 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set Cancel code default 720 DND CD LED light goes off DND Cleared displays 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set by Other Ph...

Page 165: ...usy Override code DP to DTMF Signal Conversion Description Dial Pulse DP to Dual Tone Multifrequency DTMF Signal Conversion allows you to switch from DP to DTMF signaling when using a DP trunk For instance if you dial into a Voice Mail system using a DP trunk you can switch to DTMF signaling to communicate with the Voice Mail system The System can automatically change DP to DTMF tones based on the...

Page 166: ... Requirements VB 44320 Related Programming FF4 FF Key Assignment Considerations Pressing a DSS key while connected to an outside line places the line on hold A maximum of 12 DSS 72 consoles can be connected to a 96 port system EM 24 Console Description The EM 24 is a 24 key console that can be attached to a key telephone The 24 keys on the EM 24 can be programmed as Direct Station Select DSS keys ...

Page 167: ...ASH or PROG key flash tone lengths are set for the FLASH and PROG keys through system programming Flexible Function Keys Description You can assign frequently used functions to programmable keys on key phones DSS 72 consoles and EM 24 consoles All keys not already assigned as line or speed dialing keys are available for programming You can store either Fixed Feature codes or Flexible Feature codes...

Page 168: ...ammed See Table 5 on page 5 48 Programmed code displays 6 Press the HOLD key Programmed function name displays 7 Repeat steps 2 6 to program additional keys 8 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key F displays 3 Press the FF key to be programmed Enter Function displays 4 Enter the code to be progra...

Page 169: ...the ON OFF key Intercom dial tone 2 Press the CONF key C displays 3 Press the FF key to be checked Programmed data displays 4 Replace the handset or press the ON OFF key Status Condition Operation when ANSWER key is pressed Idle No incoming ring Ignore Incoming ring Monitor ON speaker Auto Answer for incom ing ring Off Hook Off hook signaling Answer for off hook signaling Current conver sation wil...

Page 170: ... DSS Outgoing 9 Extension 0 9999 BLF DSS Immediate Ring 81 Extension 0 9999 BLF Delayed Ring 82 Extension 0 9999 BLF DSS No Ring 83 Extension 0 9999 2 Way Retrieve Messages 5 box no 2 Way Access 50 2 Way End 51 2 Way Re Record 52 2 Way Pause 53 2 Way Store 54 2 Way Add 55 2 Way Cancel 56 2 Way Notify 57 2 Way Copy 58 2 Way MF Send 59 ACD 1 Log In Out Button 80 ACD 1 Work Unit 81 Work Unit 01 20 AC...

Page 171: ...y Set 72 Extension 0 9999 722 Extension 0 9999 Call Forward Busy Clear 15 732 Extension 0 9999 Call Forward Busy Set from another extension 16 742 Call Forward Busy Clear from another extension 17 752 DND Set Clear 18 720 DND Set from Attendant 19 740 DND Clear from Attendant 20 750 Call Forward All Busy No Answer DND Clear Call Forward All Busy No Answer DND and Absence Message Clear 21 7 Alarm S...

Page 172: ...ial setting 83 46 83 MCO 5 Access initial setting 84 47 84 Callback at Busy Tone 49 Camp on at Busy Tone 50 Message Waiting Set at Busy Tone 51 Message Waiting Priority Set at Busy Tone 52 Busy Override Set 53 Voice Call Tone Call Toggle 54 Message Waiting Set at Ringback Tone 55 Message Waiting Priority Set at Ringback Tone 56 Account Code Entry 57 8 Extension Port Confirm 59 Trunk Port Confirm 6...

Page 173: ...Pickup 77 705 Absence Message Code 78 729 Network Flash during Talk on FF Key 79 767 PDN 1 Key 01 PDN 2 Key 02 PDN 3 Key 03 NPDN 1 Key 01 Ext No 0 9999 NPDN 2 Key 02 Ext No 0 9999 NPDN 3 Key 03 Ext No 0 9999 ACD 1 Wrap Key 83 ACD 2 Wrap Key 88 Text Message Send 75 Message code no 0 9 Text Message Reply 76 Message code no 0 9 Login Key for CTAPI 90 Note The following feature keys were added with Ve...

Page 174: ... COS Intercom Calling Type FF1 0 03 Extension COS Voice Call Send FF1 0 03 Extension COS Voice Call Receive FF3 Extension COS Considerations Handsfree Answerback can be used to respond to only voice calls from other extensions not tone calls Both the called and calling parties must belong to an Extension Class of Service COS that allows Voice Calling Handsfree Operation Description Handsfree Opera...

Page 175: ...nswer calls using the Headset Operation Note If Headset mode is already on the following procedure turns it off If Headset mode is off this procedure turns it on Hardware Requirements A headset must be installed Related Programming FF1 0 3 Extension COS Dial Tone Stop FF1 2 Dial Plan Action Result 1 Press the ON OFF key Phone is offhook with access to full range of calling features Action Result 1...

Page 176: ... initiate calls by pressing any of the numeric keys 0 9 and the and keys The Dial Pad can be hot under these conditions When the extension is idle When the extension is holding a call When the extension is receiving a page The Dial Pad cannot be hot under these conditions When a call is ringing at the extension intercom or CO When the extension is on a call Related Programming FF1 0 01 and Keys fo...

Page 177: ...n is voice or tone calling Regardless of the default you can toggle between voice or tone calling by entering the Tone Voice Call feature code For example if the extension default is tone calling you can make a voice call to another extension by entering the Tone Voice Call feature access code Operation To make a call using Intercom Calling Action Result 1 Lift the handset or press the ON OFF key ...

Page 178: ...OS that allows Voice Calling Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialed by pressing the REDIAL key Operation To automatically redial the last number dialed Hardware Requirements N A 4 Speak when your call is answered 5 Replace the handset or press the ON OFF key EXT LED goes off Action Result 1 Lift the handset or press the ON OFF ke...

Page 179: ...ed ring monitor For example you can set extension A as a DSS BLF ringing key on extension B When extension A rings the LED of the DSS BLF key on extension B flashes and the phone rings Ringing or delayed ringing can be set on extensions which have a BLF key The LED of the DSS BLF key flashes green during ringing and the display shows the BLF extension number When extension A is in use the LED of t...

Page 180: ...LF key or going on hook and then off hook Direct Line Appearances Direct Line DL keys are used to originate and receive calls over specific trunk numbers DL keys can be assigned to any trunk number The LED for a DL key will flash red on an incoming call even if the CO line is set to ring If another extension answers the call the LED on the telephone will light solid red Action Result 1 Press the P...

Page 181: ...ll 1 Press an idle DL key 2 The key blinks green as the call is made To place a call on Exclusive Trunk Hold page 133 1 Press the DL key To place a call on System Trunk Hold page 133 1 Press the HOLD key To transfer a call 1 Press the HOLD key 2 Dial the destination extension 3 Press the PROG key Operation Action To originate a trunk call 1 Press an idle MCO key The key blinks green as the call is...

Page 182: ...igned in programming mode The MCO key cannot be assigned by the end user with FF key assignments Message Key Description The System supports the MSG key on the VB 44225 large display phone This key provides the following functionality Message Wait Callback If a callback message has been left by another extension you can press the MSG key to place an automatic callback to that extension If more tha...

Page 183: ...he phone is idle or receiving internal dial tone Auto callback is always enabled for large display phones Messages are accessed in a first in first out order for Message Wait except Priority Message Wait which is typically sent by Voice Mail Message Waiting Callback Description If you try to call an extension that is busy or does not answer you can leave a message wait indication at that extension...

Page 184: ... Accepted displays 4 Replace the handset or press the ON OFF key Message lamp flashes at called exten sion MSG EXT XXX displays where XXX calling extension number or name of calling extension displays at called extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Message Wait Callback code default 6 or press the MSG key if using a large display phone OR...

Page 185: ...t mute and microphone mute But only 44 Series phones have the fixed MUTE key so others must assign an FF key as a MUTE key Offhook Monitor Description Offhook Monitor lets you put a call on speaker while the handset is offhook You can still communicate with the other party via the handset but you will also be able to hear the other party on the phone s speaker The other party can only hear what is...

Page 186: ...busy extension to indicate that another CO call has arrived or a call is camped on Operation After receiving an offhook signal during a call Note For details about handling multiple calls see Call Hold on page 5 18 Hardware Requirements N A Action Result 1 During a handset call press the ON OFF key Other party is audible through speaker and handset Phone s microphone is mute 2 To take a caller off...

Page 187: ...e announcing phone Any one of the following messages can be selected Messages 6 to 9 and 0 have no default message text All the messages can be changed through system programming see Set Text Message Replies on page 4 37 for more information on setting Text Message Replies Prior to the release of Version 2 7 it was not possible for a caller to activate the OHVA feature when a call was placed to an...

Page 188: ...plit key flashes red 2 To return to the previous call press the Split key again The OHVA originating party receives Busy signal Action Result 1 Press the HOLD key to put the current call on hold Current call on hold 2 Dial the extension number to which the call is being trans ferred Busy signal 3 Enter OHVA feature access code default 8 and announce the call to be transferred 4 If transfer is Not ...

Page 189: ...ves an OHVA call when an OHVA is being received the Split key blinks green If the split key is pressed during an OHVA call to answer the Split key lights red If the split key is pressed again to terminate the OHVA conversation the Split key extinguishes If you make an OHVA to an SLT the SLT user and the other party will hear the announcement Text message reply requires Display Key Telephones Also ...

Page 190: ...set or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the one touch key to be programmed 4 Press the AUTO key 5 Enter the SSD bin number to be programmed 6 Press the HOLD key 7 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the one touch key to be programmed 4 Press the AUTO ...

Page 191: ...re you can dial onhook using the dialpad one touch keys or FF keys Operation Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the one touch key to be programmed 4 If the System is set for MCO Code level press the following keys AUTO Otherwise proceed to step 5 5 Enter the desired feature code or extension number 6 Press the HOLD key 7 Replace...

Page 192: ...hone speakers External pages are made through the speakers of an external paging system connected to the System Paging calls can be answered from any extension using the Meet Me Answer feature Operation To make a page Action Result 1 Press the ON OFF key Intercom dial tone 2 Dial the phone number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Group Paging c...

Page 193: ...er telephones will light solid red until the page has been terminated If an external paging system has been connected pages can be made to paging groups 0 9 through the external speakers Voice paging can also be heard over the extensions in groups 0 9 An extension can belong to more than one paging group Only one page may be performed at a time If you attempt to make a page while another extension...

Page 194: ...e Requirements N A Related Programming FF1 2 Dial Plan Considerations The second extension called using the Reset Call feature must have the same number of digits as the first extension Ringing Line Preference Description Ringing Line Preference enables an extension to answer a ringing call by simply picking up the handset or pressing the ON OFF key Operation To answer a call using Ringing Line Pr...

Page 195: ... microphone for monitoring these sounds To activate this feature the monitored extension must enable the Room Monitor feature before the monitoring extension can listen to the sounds in the room The monitored extension can be enabled using a SLT DSLT or Key Telephone No special programming is required to allow an extension to enable the monitored mode Operation To set up the monitored extension Ac...

Page 196: ... feature is active Action Result 1 Placing the handset back on hook or pressing ON OFF Monitored mode is cancelled Extension returns to idle 2 Pressing digits 0 9 HOLD PROG CONF AUTO MSG FF Key No response is given Extension remains in monitored mode 3 Flash Monitored mode is cancelled Dial tone is returned to handset Action Result 1 Dial the monitoring extension access code default 776 and the ex...

Page 197: ...xtensions cannot access the Room Monitor feature in either the monitor or monitored modes A monitoring extension cannot forward a call on hold to a monitored extension A monitored extension cannot receive a transferred call If DND is enabled on either the monitoring or monitored extension DND status is displayed on the calling extension s telephone If the monitoring or monitored extension has an a...

Page 198: ...tension at any given time Display telephones can initiate Silent Monitoring SLTs cannot initiate Silent Monitoring Display telephones and SLTs can be monitored A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call Action Result 1 Press ON OFF 768 Extension number you want to monitor OR The Silent Monitor feature is active and the extension is be...

Page 199: ...d you dial them by pressing the appropriate key For additional information see One Touch Keys on page 5 67 You can also enter a name up to 7 characters for each of the PSD numbers This allows PSD numbers to be confirmed by name rather than by number Operation To assign PSD numbers To dial a PSD number by entering the speed dial bin number Action Result 1 Lift the handset or press the ON OFF key In...

Page 200: ... call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the CONF key C displays 3 Press the AUTO key 4 Enter the PSD bin number 80 99 Programmed data displays 5 If you want to check the next PSD number press the HOLD key 6 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OF...

Page 201: ... Example AUTO 2 555 4143 AUTO 2 Note The System has two levels CO Level and Intercom Level If set at CO Level default you must enter the code for Intercom Level when programming a feature access code or extension number for speed dialing If the System is set at Intercom Level you must enter the MCO Code when programming an outside number for speed dialing System Speed Dial You can store frequently...

Page 202: ...r press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Press the AUTO key OR Enter the Speed Dial Originate code default 80 A displays 4 Enter the SSD bin number 00 79 or 000 799 5 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OF...

Page 203: ...ephone numbers longer than 24 characters You can then dial the entire number by pressing the programmed PSD key or by entering the speed dial bin number Alternatively any combination of PSDs and SSDs can be manually linked together by pressing the keys in the desired sequence This can be useful for prepending account codes or long distance carrier access codes etc Note Before linking multiple SSD ...

Page 204: ...ber 00 79 or 000 799 that contains the first part of the number to be dialed 7 Repeat steps 5 6 up to 5 more times for all additional SSDs to be dialed 8 Press the HOLD key when finished Stored PSDXXX displays Action Result 1 If necessary select the trunk group 9 81 84 Normally the trunk is selected by the speed dial numbers 2 Press the PSD key Action Result 1 Lift the handset or press the ON OFF ...

Page 205: ...0 PSD bin 80 5 Press the VOLUME up or down arrow key to display the desired PSD bin number A B C D E F PXX displays where PXX desired PSD bin number 6 Enter the extension name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 5 84 If using a small display phone press the appropriate one touch key See Example 2 on page 5 86 Note Press the FLA...

Page 206: ...D E F XXX displays where XXX specified SSD bin number 8 Enter the speed dial name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 5 84 If using a small display phone press the appropriate one touch key See Example 2 on page 5 86 9 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 5 84 See Exa...

Page 207: ...LT Features 576 50 700 DBS 576HD USA issued September 2001 5 85 b Press the fourth FF key from the left on the bottom row To enter o a Press the third soft key from the top right b Press the third FF key from the left on the bottom row ...

Page 208: ...to the following diagram to determine which one touch key to press See step 7 8 above To enter D a Press the first one touch key from the left on the bottom row b Press the fourth FF key from the left on the bottom row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp END MODE ...

Page 209: ...D names is allowed restricted to anyone with a COS that allows access to User Maintenance features See Chapter 4 User Maintenance of this document Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone When the Station Lockout feature is in use the TRS Class of your telephone is changed Anyone using your telephone is l...

Page 210: ...ing TRS Station Lockout security code Cleared St Lock displays 4 Replace the handset or press the ON OFF key The telephone display returns to the nor mal display Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Station Lockout for another extension feature code default 747 Enter Lock EXT displays 3 Dial the extension number to activate station lockout St Lock...

Page 211: ...tion lockout using Walking TRS feature If you enter an incorrect key code and then try to dial the phone will issue a busy tone If station lockout is set the phone is limited to the Station Lockout TRS Class outside calling abilities This TRS Class should be carefully selected to only allow the desired call types Without Walking TRS Station Lockout Security Code you cannot set the Station Lockout ...

Page 212: ...runk Access Description The System supports the following ways to seize an idle trunk to make an outside code CO Line Trunk Access Direct Trunk Access MCO Line Preference Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Timed Reminder Set code default 31 Enter Alarm hhmm displays 3 Enter the time you want the Timed Reminder Call to sound Enter the time in 24 ...

Page 213: ...r outgoing calls Extensions can also use Direct Trunk Access to test trunks or to access data trunks Operation To use Direct Trunk Access Hardware Requirements N A Action Result 1 Press a vacant CO key Outside dial tone CO XXX displays where XXX line number 2 Dial the phone number Dialed phone number displays Action Result 1 Lift the handset or press the ON OFF key 2 Enter the Direct Trunk Access ...

Page 214: ...Line Preference Hardware Requirements N A Related Programming FF1 MCO Trunk Access FF3 MCO FF5 2 MCO Trunk Groups Outbound Considerations You can press the ON OFF key to get intercom dial tone MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group You can seize an idle trunk from the MCO trunk group by entering the MCO access code Operation To seize an idle trunk Action ...

Page 215: ...s assigned by the Advanced Trunk Group feature MCO1 access code is used for Automatic Route Selection ARS access code Table 6 MCO Trunk Access Codes Trunk Queuing Description When you try to originate a call by MCO enter 9 and all outside lines in a trunk group are busy the System can call you when a line becomes free Simply pick up the handset and dial the telephone number when the Trunk Callback...

Page 216: ...ght Answer UNA sends incoming calls for selected trunks to ring external paging speakers Universal Night Answer calls can be picked up from any extension provided the extension s Class of Service allows UNA answer Beginning with Version 3 5 and higher this feature can be programmed so that incoming calls ring on both external paging speakers and at extensions with CO MCO appearances on FF keys Key...

Page 217: ...port can be specified by caller s tenant group or by the trunk ring assignment Variable Mode Description Variable Mode allows you to use the soft keys on a display phone to access selected features when your phone is in the following state While receiving intercom Dial Tone or during dialing up to 10 functions While receiving intercom ringback tone up to 5 functions While receiving intercom busy t...

Page 218: ...isplays 3 Press the ON OFF key Programmed features display Action Result 1 Press the NEXT or PREV keys on the large display tele phone or the up or down arrow keys on the small display telephones until the desired function appears 2 Press the soft key next to the desired function The variable mode function executes Action Result 1 Press the ON OFF key 2 Press the Variable Mode FF key AUTO FNC Mode...

Page 219: ...nition Description Voice Recognition allows you to dial another extension or a speed dial number using verbal commands You can also quickly access various telephone features by voice Action Result 1 Press the ON OFF key 2 Using the FUNCTION EXT menu display the desired extension function location see Flexible Screen Positions below 3 Press PROG soft key Fixed Feature Code see Table 5 on page 5 48 ...

Page 220: ...lumes for the handset speaker intercom ring tone and incoming ring tone Operation To adjust the volume while your phone is in use To adjust ringer volume while your phone is idle Hardware Requirements N A Action Result 1 Press the VOLUME up or down arrow key During ringing to adjust intercom or incoming ring tone During a call to adjust handset or speaker volume Intercom dial tone Action Result 1 ...

Page 221: ...ardware Requirements N A Related Programming FF8 1 08 Walking TRS COS Code Considerations The same Walking TRS COS code can be used on more than one extension Walking TRS COS mode is kept until the user goes on hook ARS and TRS dialing privileges follow the Walking TRS COS Before entering a new Walking TRS COS code you must first clear the existing code When Walking TRS COS is used Wxxxx where xxx...

Page 222: ...adset mode Operation To enter or cancel Zip Mode Hardware Requirements N A Related Programming FF4 FF Key Programming Considerations Call forward takes precedence over zip mode Action Result 1 Press the ON OFF key 2 Press the PROG key and enter 80 OR Press the ZIP key When entering Zip mode ZIP Mode On displays When cancelling Zip mode ZIP Mode Off displays 3 Press the ON OFF key ...

Page 223: ...d Music 6 9 Busy Override 6 10 Callback Request 6 11 Call Forwarding 6 12 Call Forwarding All Calls 6 12 Call Forwarding Busy 6 13 Call Forwarding No Answer 6 14 Call Forwarding and Do Not Disturb 6 15 Call Hold 6 15 System Hold 6 16 Floating Hold 6 16 Exclusive Hold 6 17 Broker s Hold 6 18 Call Park 6 20 Call Pickup 6 20 Extension Group Pickup 6 20 Extension Direct Pickup 6 22 Trunk Group Pickup ...

Page 224: ...ook Signaling 6 35 Offhook Voice Announce 6 36 Onhook Dialing 6 37 Paging 6 38 Meet Me Answer 6 38 Reset Call 6 39 Room Monitoring 6 40 Speed Dialing 6 42 Personal Speed Dial 6 42 System Speed Dial 6 44 Speed Dial Linking 6 45 Station Lockout 6 47 Timed Reminder Call 6 48 Trunk Access 6 49 Direct Trunk Access 6 49 MCO Trunk Access 6 50 Trunk Queuing 6 51 Universal Night Answer to Page 6 52 Walking...

Page 225: ...ference Figure 6 1 DSLT Absence Message Description Extension users can leave text messages related to their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Messages 5 to 9 have no default message text All the messages can be changed through system programming DIGITAL BUSINESS SYSTEM...

Page 226: ... on Called Party s Key Telephone 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return 9 Return 9 00 11 Return 11 00 615 Return 6 15 1035 Return 10 35 Action Result 1 Lift the handset Intercom dial tone 2 Enter the Absence Message code default 729 3 Enter the Absence Message numbe...

Page 227: ...and Verified Account Codes Prior to Version 3 6 the maximum amount of account code numbers for both types could range from 1 10 digits Beginning with Version 3 6 a second mode has been added that allows the user to set the maximum amount of account code numbers from 1 4 digits An account code error will occur when more than the maximum number of digits are entered Non Verified Account Codes Non Ve...

Page 228: ...restricted from outside call origination by Toll Restriction Service TRS can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS After a call is made the SMDR record for the call will show the verified account code Operation To make an outside call that requires an account code Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Ente...

Page 229: ... only Account codes will be cancelled after using CO queuing Account Codes interact with TRS as shown in the following table Attendant Group Calls Description You can call the attendant group from any extension by dialing the designated attendant number 4 Press a vacant CO key or enter a trunk access code 5 Dial the phone number Forced or Not Forced Verified or Non Verified TRS Class No Account En...

Page 230: ...number is dialed Attendant calls are always tone calls i e not voice calls Auto Repeat Dial Description If you press the REDIAL key while receiving busy tone on an outside call the System automatically redials the number The System continues to redial the number at set intervals until the called number answers the caller hangs up or the maximum of 15 redial attempts is made Operation To use Auto R...

Page 231: ...nd Music is also interrupted when the phone goes offhook The System can also provide Music on Hold MOH using a separate music source except with CPC HS If MOH is provided callers automatically hear music when they are placed on hold For more information on MOH see page 3 37 Operation To turn Background Music on To turn Background Music off Action Result 1 Lift the handset or press the ON OFF key I...

Page 232: ...1 0 03 Extension COS Manual DND Override Send FF1 0 03 Extension COS Forced DND Override FF1 2 Dial Plan FF3 Extension COS FF3 Data Security Important A license may be required from the American Society of Compos ers Authors and Publishers ASCAP or similar organizations to transmit radio or recorded music through the MOH and or Background Music feature Pana sonic Telecommunication Systems Company ...

Page 233: ...y rings the called party again Operation To set a Callback Request To respond to the Callback Request To cancel a Callback Request Hardware Requirements N A Related Programming FF1 0 03 Extension COS Callback Request Send Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Busy tone 3 Enter the Callback Request code default 3 Ringback tone 4 Repl...

Page 234: ...orwarding All Calls is set all incoming calls to an extension are immediately forwarded Operation To set Call Forwarding All Calls Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 721 For another extension enter 741 3 If setting Call Forwarding for another extension dial the number of the extension...

Page 235: ...1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 722 For another extension enter 742 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you want to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an ...

Page 236: ...723 For another extension enter 743 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you wish to forward 4 Dial the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programed int...

Page 237: ...d If forwarding to an outside number the destination number must be pre programmed into a System Speed Dial SSD code Call Forwarding Busy and Call Forwarding No Answer can both be set at the same time You can set Call Forwarding All Calls while Call Forwarding No Answer and or Call Forwarding Busy are set Canceling one mode only affects that mode however the other modes will remain set until cance...

Page 238: ...trieve a held call on a specific trunk Hardware Requirements N A Related Programming FF1 0 01 Floating Hold by HOLD Key FF1 0 03 Extension COS Hold Key Operation FF3 Extension COS Considerations N A Floating Hold Floating Hold is a type of System Hold that allows you to retrieve a held call from any extension by dialing the Floating Hold orbit number for the held call Action Result 1 While on a ca...

Page 239: ...FF1 2 Dial Plan Considerations The number of floating hold orbits available may very depending on the Station Park Floating Hold Pickup setting FF1 0 02 0025 The floating hold pickup access code can set to 9 default The 9 access code operates as follows Exclusive Hold With Exclusive Hold only the extension that held the call can retrieve it Exclusive Hold can be used to hold CO calls and extension...

Page 240: ...d as Exclusive when placed on hold by pressing the HOLD key Broker s Hold Broker s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key Operation To place a call on Broker s Hold Hardware Requirements N A Related Programming N A Action Result 1 While on a call press the HOLD key Intercom dial tone Action Result 1 While on a call press the HOLD key Acti...

Page 241: ...p a Transfer Recall only on non appearing calls a Hold Recall and a Station Park Recall Operation To park a call on this extension To retrieve a call parked at the originating extension from another extension To park a call at another extension Action Result 1 While on a call press the HOLD key Current call on hold 2 Enter the Call Park Hold access code default 771 3 If necessary page the party th...

Page 242: ...pes of call pickup Extension Group Pickup Extension Direct Pickup Trunk Group Pickup Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call within your extension pickup group or in a different pickup group without having to dial the number of the ringing extension Three types of Extension Group Pickup are available Call Pickup All Calls You ca...

Page 243: ... or press the ON OFF key Intercom dial tone 2 Enter the Extension Group Pickup All Calls code default 701 3 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Extension Group Pickup External Calls code default 702 3 Complete the call and replace the handset or press the ON OFF key Action Result 1...

Page 244: ...s you to answer calls ringing to any extension within your own MCO incoming trunk group Operation To use Trunk Group Pickup Hardware Requirements N A Related Programming FF1 3 MCO Inbound Trunk Group Members Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Extension Direct Call Pickup code default 704 3 Dial the number of the ringing extension 4 Complete the ...

Page 245: ...lows you to transfer calls to either another extension or to an outside number The transferred calls can be either supervised or unsupervised You can also use the Camp on feature to transfer a call to a busy extension Supervised Transfer When completing a supervised transfer the transferring party remains on the line until the third party answers then he she announces the call Action Result 1 Lift...

Page 246: ...he extension number to which the call is to be trans ferred 3 When the call is answered inform the third party of the transfer 4 Complete the transfer by replacing the handset or pressing the ON OFF key Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Seize a trunk line and dial the number to which the call is to be transferred 3 When the call is answered inform the third pa...

Page 247: ...r expires the call will revert to the Attendant group If the called party does not exist the call recalls to the transferring extension You cannot transfer a call to an extension that has Do Not Disturb DND activated You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example ...

Page 248: ...rty then needs only to replace the handset and pick it up again to be automatically connected to the new call The called party can also press the HOLD key to place the first call on hold and then answer the waiting call The System provides two types of call waiting Automatic Call Waiting You do not need to enter a code to send the Call Waiting signal to the busy extension You need only to remain o...

Page 249: ...ditional parties up to a total of 8 can participate in a conference call Any combination of extensions and CO lines can be in the conference as long as the original extension is in the conference and the total number of parties does not exceed 8 Only one operation is used to establish and add to a conference You simply have to place the current call on hold dial the next party and press the CONF k...

Page 250: ...ot be established When a fifth party is added the conference is moved to a conference circuit on the 8 party conference card If an 8 party conference circuit is not available a fifth party cannot be added to a conference Once an 8 party conference circuit is used it continues to be used as long as the conference continues An 8 party conference card supports up to four 8 party conference circuits H...

Page 251: ...or press the ON OFF key Intercom dial tone 2 Enter the DND Set Cancel code default 720 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set Cancel code default 720 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set by Ot...

Page 252: ...code DP to DTMF Signal Conversion Description Dial Pulse DP to Dual Tone Multifrequency DTMF Signal Conversion allows you to switch from DP to DTMF signaling when using a DP trunk For instance if you dial into a Voice Mail system using a DP trunk you can switch to DTMF signaling to communicate with the Voice Mail system The System can automatically change DP to DTMF tones based on the incoming and...

Page 253: ...d a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH key Trunk programming determines whether your phone reseizes the outside line or switches to extension dial tone status Hardware Requirements N A Related Programming FF1 1 Flash Timer FF2 Flash Pattern FF2 Flash Key ...

Page 254: ...two methods of intercom calling Voice Calling Extension calls are connected immediately without a ringing tone Tone Calling A ringing tone is sent to the called extension Extension Class of Service COS programming determines whether the default for the originating extension is voice or tone calling Regardless of the default you can toggle between voice or tone calling by entering the Tone Voice Ca...

Page 255: ...t belong to an Extension COS that allows Voice Calling You cannot change from voice call to tone call Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialed by pressing the REDIAL key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number 3 If your extension is set for tone calling and you want to...

Page 256: ...does not answer you can leave a message wait indication at that extension requesting a return call Operation To leave a message waiting indication Action Result 1 Lift the handset or press the ON OFF key OR Enter a trunk access code Outside dial tone if trunk access code entered 2 Press the REDIAL key 3 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the hand...

Page 257: ... Third Party Voice Mail Support on page 3 59 Offhook Signaling Description Offhook Signaling sends a tone to a busy extension to indicate that another CO call has arrived or a call is camped on Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Message Wait Callback code default 6 Telephone automatically dials exten sion that sent message waiting indica tion Me...

Page 258: ... or Busy override Data Privacy is enabled the receiving telephone is a 3rd party voice mail Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call and then use the Off Hook Voice Announce OHVA feature to make an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this ...

Page 259: ...cannot receive a Call Waiting message during an OHVA If you make an OHVA to an SLT the SLT user and the other party will hear the announcement Onhook Dialing Description Onhook Dialing allows users to dial without lifting the handset However the Digital Single Line Telephone DSLT does not have a microphone so you must lift the handset to talk Operation To use onhook dialing Action Result 1 While o...

Page 260: ... extension using the Meet Me Answer feature Operation To make a page Meet Me Answer To answer a page using Meet Me Answer 3 If you entered a trunk access code in step 2 dial the phone number Otherwise proceed to step 4 4 When the call is answered lift the handset to talk Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Group Paging code default 3 Enter the nu...

Page 261: ...ile another extension is paging you will receive a busy signal Beginning with Version 3 5 and higher the paging system can be set to timeout if a page remains unanswered for a specified length of time 0 to 255 seconds If this feature is set and the timeout period has elapsed the page originator s handset will emit a Fast Busy Tone Reset Call Description If you dial a busy extension the System allo...

Page 262: ...ension can be enabled using an SLT DSLT or Key Telephone No special programming is required to allow an extension to enable the monitored mode Operation To set up the monitored extension When a monitored extension receives a call the caller hears a busy tone Additional operations may be performed from the monitored extension when it is in monitored mode Action Result 1 Dial the monitored extension...

Page 263: ...a text message Silent Monitor Hardware Requirements N A Related Programming FF1 0 03 Extension COS Allow deny Busy Override Send Monitoring extension FF1 2 02 Dial Plan at DT Pattern 1 FF1 2 03 Dial Plan at DT Pattern 2 Action Result 1 Dial the monitoring extension access code default 776 and the extension number of the monitored extension OR The monitoring extension enters the mon itoring mode If...

Page 264: ...nitor or monitored modes A monitoring extension cannot forward a call on hold to a monitored extension A monitored extension cannot receive a transferred call If DND is enabled on either the monitoring or monitored extension DND status is displayed on the calling extension s telephone If the monitoring or monitored extension has an absence message set the absence message will be displayed on the c...

Page 265: ...ft the handset or press the ON OFF key Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Press the AUTO key OR Enter the Speed Dial Originate code default 80 4 Enter the PSD bin number 80 99 5 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Speed Dial Set Clear code ...

Page 266: ...peed dialing System Speed Dial You can store frequently called numbers using the SSD feature Either 80 or 800 SSD numbers can be programmed depending on how the System is configured In an 80 SSD number system the SSD numbers are stored in bins 00 79 In 800 SSD number systems the SSD numbers are stored in bins 000 799 Operation To assign SSD numbers To dial an SSD number by entering the speed dial ...

Page 267: ...ogrammed PSD key or by entering the speed dial bin number Alternatively any combination of PSDs and SSDs can be manually linked together by pressing the keys in the desired sequence This can be useful for prepending account codes or long distance carrier access codes etc Note Before linking multiple SSD numbers to a PSD bin the SSD bins must already have been programmed with the appropriate speed ...

Page 268: ... key 6 Enter the SSD bin number 00 79 or 000 799 that contains the first part of the number to be called 7 Repeat steps 5 6 up to 5 more times for all additional SSDs to be dialed 8 Press the HOLD key when finished Action Result 1 If necessary select the trunk group 9 81 8 Normally the trunk is selected by the speed dial numbers 2 Press the AUTO key 3 Enter the PSD bin number 80 99 Action Result 1...

Page 269: ...Lockout feature for another extension To cancel Station Lockout feature for another extension Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout feature code default 746 3 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout Cancel feature code default 746 3 Enter the Walking TRS Station Lockout security code 4 Replace the...

Page 270: ...urity code You cannot override station lockout using Walking TRS feature If you enter an incorrect key code and then try to dial the phone will issue a busy tone If station lockout is set the phone is limited to the Station Lockout TRS Class outside calling abilities This TRS Class should be carefully selected to only allow the desired call types Without Walking TRS Station Lockout Security Code y...

Page 271: ... The System supports the following ways to seize an idle trunk to make an outside call Direct Trunk Access MCO Trunk Access Direct Trunk Access Extensions can seize a specific trunk for outgoing calls Extensions can also use Direct Trunk Access to test trunks or to access data trunks Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Timed Reminder Set code def...

Page 272: ...e MCO trunk group by entering the MCO access code Operation To seize an idle trunk Hardware Requirements N A Related Programming FF1 MCO Access FF1 2 Dial Plan FF5 2 MCO Trunk Group Outbound FF7 ARS TRS Considerations Action Result 1 Lift the handset or press the ON OFF key 2 Enter the Direct Trunk Access code default 88 3 Enter the desired trunk number Outside dial tone 4 Dial the phone number Ac...

Page 273: ...try to originate a call by MCO enter 9 and all outside lines in a trunk group are busy the System can call you when a line becomes free Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings Operation To set Trunk Queuing To respond to the Trunk Callback alert tone Hardware Requirements N A MCO Group Trunk Access Code MCO1 9 MCO2 81 MCO3 82 MCO4 83 MCO5 8...

Page 274: ...ng speakers Universal Night Answer calls can be picked up from any extension provided the extension s Class of Service allows UNA answer Operation To answer a UNA call Related Programming FF2 0 Trunk Ring Assignments FF1 2 Dial Plan UNA Pickup Code FF1 0 03 Extension COS UNA Pickup FF3 Extension COS FF3 Extension External Ring Extension Number FF1 0 27 System UNA Ringing Port by Tenant Group Hardw...

Page 275: ...ame Walking TRS COS code can be used on more than one extension Walking TRS Class of Service mode is kept until the user goes on hook ARS and TRS dialing privileges follow the Walking TRS COS Before entering a new Walking TRS COS code you must first clear the existing code When Walking TRS COS is used Wxxxx where xxxx is the user s extension number appears in SMDR Action Result 1 Lift the handset ...

Page 276: ...6 54 DBS 576HD USA issued September 2001 576 50 700 Chapter 7 SLT Features Section 700 Operation ...

Page 277: ...Group Calls 7 6 Busy Override 7 7 Callback Request 7 8 Call Forwarding 7 9 Call Forwarding All Calls 7 9 Call Forwarding Busy 7 10 Call Forwarding No Answer 7 11 Call Forwarding and Do Not Disturb 7 12 Call Hold 7 13 System Hold 7 13 Floating Hold Retrieve Only 7 14 Exclusive Hold 7 15 Broker s Hold 7 15 Call Park 7 16 Call Pickup 7 18 Extension Group Pickup 7 18 Extension Direct Pickup 7 19 Trunk...

Page 278: ... Meet Me Answer 7 32 Reset Call 7 33 Room Monitoring 7 34 Speed Dialing 7 35 Personal Speed Dial 7 35 System Speed Dial 7 36 Speed Dial Linking 7 38 Station Lockout 7 38 Timed Reminder Call 7 40 Trunk Access 7 41 Direct Trunk Access 7 42 MCO Trunk Access 7 42 Trunk Queuing 7 42 Universal Night Answer to Page 7 44 Walking TRS Class of Service 7 45 Topic Page ...

Page 279: ... be input Example Return Times for Absence Messages include Operation To set an Absence Message Message No Message Text Displayed on Called Party s Key Telephone Message No Message Text Displayed on Called Party s Key Telephone 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return...

Page 280: ...voluntary and either verified or unverified This feature works with Station Message Detail Recording SMDR Before making an outgoing call a station user can silently enter an accounting or client billing code Then later the SMDR reports will show the Code dialed for each call and even sort the report by these Codes There are two different types of account codes Non Verified and Verified Account Cod...

Page 281: ...t Codes Non Verified Account codes are voluntary codes i e You do not have to enter an account code before making a call You can assign Non Verified Account codes to outgoing calls only To assign an account code to an outgoing call you enter the account code before making the call Operation To enter an account code before making a call Verified Account Codes Stations restricted from outside call o...

Page 282: ...uing Account codes are not available for a Dial Pulse SLT SLT telephones can only use account codes with outgoing calls only Account Codes interact with TRS as shown in the following table FF1 0 19 TRS Class for Verified Account Code FF1 2 Dial Plan FF8 1 04 Verified Account Codes Considerations N A Attendant Group Calls Description 5 Enter a trunk access code 6 Dial the phone number Forced or Not...

Page 283: ...tension multiple extensions in the attendant group can be made to ring at once when the virtual number is dialed Attendant calls are always tone calls i e not voice calls Busy Override Description Busy Override allows you to break into another user s outside or intercom calls to relay urgent information or to create three party conference calls Operation To set Extension Busy Override Action Resul...

Page 284: ...abled the tone will be sent to both parties when a call is overridden Callback Request Description If you dial a busy extension you can have the System call you back when that extension becomes free When you answer the System automatically rings the called party again Operation To set a Callback Request To respond to the Callback Request Action Result 1 Lift the handset Intercom dial tone 2 Dial t...

Page 285: ...ice mail Call Forwarding can be set or canceled under the following conditions from either your own extension or from an alternate extension Call Forwarding All Calls Call Forwarding Busy Call Forwarding No Answer Call Forwarding All Calls When Call Forwarding All Calls is set all incoming calls to an extension are immediately forwarded Operation To set Call Forwarding All Calls Action Result 1 Li...

Page 286: ...he SSD bin number Note Any outside number used for Call Forwarding must already be programed into speed dialing For instructions see Speed Dialing on page 276 5 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the appropriate Cancel Call Forwarding code For your extension enter 731 For another extension enter 751 3 If canceling Call Forwarding for another extension e...

Page 287: ...ote Any outside number used for Call Forwarding must already be programed into speed dialing For instructions see Speed Dialing on page 276 5 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the appropriate Cancel Call Forwarding code For your extension enter 732 For another extension enter 752 3 If canceling Call Forwarding for another extension dial the extension n...

Page 288: ...er 4 Dial the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programed into speed dialing For instructions see Speed Dialing on page 276 5 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the ...

Page 289: ... destination A manual camp on to a busy extension will not forward If Call Forwarding No Answer and DND are both set calls immediately forward to the Call Forward No Answer destination Call Hold Description The system provides the following types of Call Hold System Hold Floating Hold Retrieve Only Exclusive Hold Broker s Hold Call Park Station System Hold You can place either an outside or interc...

Page 290: ...rty does not answer his her phone the attendant places the caller on Floating Hold and asks over the paging system that the desired party dial 9XXX to retrieve the held call Note Single Line Telephone SLT positions are not able to place a call on Floating Hold However an SLT can retrieve a call on floating To retrieve a call from Floating Hold Hardware Requirements N A Related Programming FF1 2 Di...

Page 291: ... Hold can be used to hold CO calls and extension calls Operation To place a call on Exclusive Hold To retrieve a call from Exclusive Hold Hardware Requirements N A Related Programming FF1 0 03 Extension COS Hookflash Control on SLTs Considerations Intercom calls will be held as Exclusive Broker s Hold Broker s Hold allows you to toggle between the current call and the last held call by hookflash S...

Page 292: ...the call at the receiving extension and to retrieve the parked call at another extension by dialing the park answer code plus the parking extension number The other way is to park the call at another extension and dial the park transfer answer code at the other extension to retrieve the call Beginning with Version 3 6 an Extension Group Pickup code allows the user to pick up a Transfer Recall only...

Page 293: ...ormed the remaining held call would be the call transferred not the parked call Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Call Park Answer Other Ext code default 773 OR Enter the Station Call Park Floating Hold Answer code default 9 3 Dial the number of the extension that parked the call Connected to parked call Action Result 1 While on a call press the hookswitch Int...

Page 294: ...available Call Pickup All Calls You can pick up a call ringing anywhere within your own extension group Call Pickup External Calls You can pick up only external calls ringing within your own extension group Specified Group Pickup You can pick up a call ringing to an extension in another extension group Operation To use Extension Group Pickup All Calls To use Extension Group Pickup External Calls A...

Page 295: ...by dialing the number of the ringing extension Operation To use Extension Direct Pickup Hardware Requirements N A Related Programming FF1 0 02 Intercom Voice Call Pickup FF1 2 Dial Plan Considerations N A Action Result 1 Lift the handset Intercom dial tone 2 Enter the Specified Group Pickup code default 703 3 Enter the number of the call pickup group 01 72 where the call is ringing 4 Complete the ...

Page 296: ... Considerations N A Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number Operation To use Trunk Direct Pickup Hardware Requirements N A Related Programming FF1 2 Dial Plan Action Result 1 Lift the handset Intercom dial tone 2 Enter the Trunk Group Pickup code default 709 3 Complete the call and replace the handset Action Result 1 Lift the handset In...

Page 297: ...ervise the transfer of a call to another extension To supervise the transfer of a call to an outside number Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the third party answers Action Result 1 While on a call hookflash to place the call on hold Intercom dial tone 2 Dial the extension number to which the call is to be trans ferred 3 When the ...

Page 298: ...le on a call hookflash to place the call on hold Intercom dial tone 2 Dial the extension number to which the call is to be trans ferred 3 Complete the transfer by replacing the handset Action Result 1 While on a call hookflash to place the call on hold Intercom dial tone 2 Enter a trunk access code 3 Dial the number to which the call is to be transferred 4 Complete the transfer by replacing the ha...

Page 299: ...rwarded to extension 225 calls that are transferred to extension 221 will be forwarded to extension 225 Calls can be transferred from paging using supervised transfer Camp On Call Waiting Description If you dial a busy extension you can camp onto that extension and send a Call Waiting signal to the called party The called party then needs only to replace the handset and pick it up again to be auto...

Page 300: ...e standard system configuration up to 3 parties can be included in a conference call at any time Note The SLT does not support 8 party conference calling The system supports the following types of three party conference calls 3 extensions 3 extensions and 1 CO line 2 extensions and 2 CO lines Action Result 1 Lift the handset Intercom dial tone 2 Dial the extension number Busy tone 3 Enter the Camp...

Page 301: ...DND Description You can make an extension unavailable by activating the Do Not Disturb DND feature When DND is activated calls to that extension receive busy tone You can set or cancel DND from either your extension or from an alternate extension Operation To set DND for your own extension Action Result 1 While on a call hookflash to place your current call on hold 2 If adding an outside party dia...

Page 302: ...et Clear Other FF1 2 Dial Plan FF3 0 Extension COS Considerations Forced DND override is available DND override function is available by Busy Override code Action Result 1 Lift the handset Intercom dial tone 2 Enter the DND Cancel code default 720 DND CD LED light goes off 3 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the DND Set by Other Phone code default 740 ...

Page 303: ...assigned extension or speed dial number simply by lifting the handset You do not have to dial any digits Operation To immediately connect to a pre assigned extension or speed dial number Related Programming FF1 2 Dial Plan FF5 5 Hot Line Considerations N A Action Result 1 Hookflash to place the current CO call on hold Dial tone is returned 2 Enter the SLT Flash Send access code default 765 A flash...

Page 304: ...lling you can make a voice call to another extension by entering the Tone Voice Call feature access code Operation To make a call using Intercom Calling Hardware Requirements N A Related Programming FF1 0 03 Extension COS Intercom Calling Type FF1 0 03 Extension COS Voice Call Send FF1 0 03 Extension COS Voice Call Receive FF3 Extension COS Considerations Both the called and calling parties must b...

Page 305: ...Redial can be used for both intercom and CO calls or CO calls only Message Waiting Callback Description If you try to call an extension that is busy or does not answer you can leave a message wait indication at that extension requesting a return call Operation To leave a message waiting indication Action Result 1 Lift the handset 2 Enter the SLT Redial code default 712 3 Complete the call and repl...

Page 306: ...mped on Prior to Version 3 6 users receiving an offhook signal during a conversation had to end the call before answering an incoming call Beginning with Version 3 6 users receiving an offhook signal during conversation can press and release the hook quickly hookflash to place the current call on hold and answer the incoming call After receiving an offhook signal during a call Action Result 1 Lift...

Page 307: ...he offhook signal under the following conditions During a conference call During an OHVA or Busy override Data Privacy is enabled Receiving telephone is a 3rd party voice mail Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call and then use the Off Hook Voice Announce OHVA feature to make an announcement Operation To make an OHVA Action Result 1 Press...

Page 308: ...r the announcement Paging Description The System allows you to make both internal and external pages and announcements Internal pages are made via the System s key telephone speakers External pages are made through the speakers of an external paging system connected to the System Paging calls can be answered from any extension using the Meet Me Answer feature Operation To make a page Meet Me Answe...

Page 309: ...r extension is paging you will receive a busy signal unless your system allows Paging Override Beginning with Version 3 5 and higher the paging system can be set to timeout if a page remains unanswered for a specified length of time 0 to 255 seconds If this feature is set and the timeout period has elapsed the page originator s handset will emit a Fast Busy Tone Reset Call Description If you dial ...

Page 310: ...onitored mode Operation To set up the monitored extension When a monitored extension receives a call the caller hears a busy tone Additional operations may be performed from the monitored extension when it is in monitored mode It is not possible to monitor an extension from an SLT telephone Hardware Requirements N A Related Programming FF1 0 03 Extension COS Allow deny Busy Override Send Monitorin...

Page 311: ...n extension while the extension is being monitored the user will hear a fast busy tone ISDN s point extensions cannot access the Room Monitor feature in either the monitor or monitored modes A monitoring extension cannot forward a call on hold to a monitored extension A monitored extension cannot receive a transferred call Speed Dialing Description The System supports the following speed dial feat...

Page 312: ...ram the speed dial System Speed Dial You can store frequently called numbers using the SSD feature Either 80 or 800 SSD numbers can be programmed depending on how the System is configured In an 80 SSD number system the SSD numbers are stored in bins 00 79 In 800 SSD number systems the SSD numbers are stored in bins 000 799 Action Result 1 Lift the handset Intercom dial tone 2 If necessary access a...

Page 313: ...e handset Intercom dial tone 2 Enter the Speed Dial Set Clear code default 710 3 Enter the SSD bin number 00 79 or 000 799 4 Dial the phone number 5 Hookflash 6 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Enter the Speed Dial Originate code default 80 4 Enter the SSD bin number 00 79 or 000 799 5 Complete the cal...

Page 314: ...eration To use a PSD that links multiple SSDs Hardware Requirements N A Related Programming N A Considerations N A Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone When the Station Lockout feature is in use the TRS Class of your telephone is changed Anyone using your telephone is limited to the calling abilities ...

Page 315: ...ction Result 1 Lift the handset Intercom dial tone 2 Dial the Station Lockout Set Cancel Own EXT code default 746 3 Dial the Walking TRS Station Lockout security code 4 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Dial the Station Lockout Set Other EXT code default 747 3 Dial the extension number to activate station lockout 4 Replace the handset Action Result 1 Lift th...

Page 316: ...TRS and Station Lockout use the same security code You cannot override station lockout using Walking TRS feature If you enter an incorrect key code and then try to dial the phone will issue a busy tone If station lockout is set the phone is limited to the Station Lockout TRS Class outside calling abilities This TRS Class should be carefully selected to only allow the desired call types Without Wal...

Page 317: ...e If the extension is in use when the reminder call is scheduled the reminder call is issued 3 minutes later Trunk Access Description The System supports the following ways to seize an idle trunk to make an outside call Direct Trunk Access MCO Trunk Access Action Result 1 Lift the handset Intercom dial tone 2 Enter the Timed Reminder Set code default 31 3 Enter the time you want the Timed Reminder...

Page 318: ...onsiderations N A MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group You can seize an idle trunk from the MCO trunk group by entering the MCO access code Operation To seize an idle trunk Hardware Requirements N A Related Programming FF1 MCO Access Action Result 1 Lift the handset 2 Enter the Direct Trunk Access code default 88 3 Enter the desired trunk number Outside...

Page 319: ... code Table 2 MCO Trunk Access Codes Trunk Queuing Description When you try to originate a call by MCO enter 9 and all outside lines in a trunk group are busy the System can call you when a line becomes free Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings Operation To set Trunk Queuing To respond to the Trunk Callback alert tone MCO Group Trunk Acc...

Page 320: ... calls for selected trunks to ring external paging speakers UNA calls can be picked up from any extension provided the extension s Class of Service allows UNA answer Operation To answer a UNA call Related Programming FF2 0 Trunk Ring Assignments FF1 2 Dial Plan UNA Pickup Code FF1 0 03 Extension COS UNA Pickup FF3 Extension COS FF3 Extension External Ring Extension Number FF1 0 27 System UNA Ringi...

Page 321: ...ons The same Walking TRS COS code can be used on more than one extension Walking TRS COS mode is kept until the user goes on hook ARS and TRS dialing privileges follow the Walking TRS COS Before entering a new Walking TRS COS you must first clear the existing code When Walking TRS COS is used Wxxxx where xxxx is the user s extension number appears in SMDR Action Result 1 Lift the handset or press ...

Page 322: ...7 46 DBS 576HD USA issued September 2001 576 50 700 Chapter 7 SLT Features Section 700 Operation ...

Page 323: ...1 to 84 do not utilize ARS ARS use may be required based on the extension originating the call This is enabled by the Forced ARS extension setting The ARS feature is exceptionally flexible depending on the implementation plan Call routing can consider the day of the year day of the week time of day the originating extension or trunk and the number dialed If the preferred route is busy up to 4 addi...

Page 324: ...lt there is no restriction Dialing Restriction During Inbound Calls Determines whether dialing during an incoming call is restricted on trunks in a TRS Class TRS Override on SSD Dialing Determines whether SSD dialing will override TRS on extensions for a TRS Class Star and Pound Dialing Restriction Determines if the or key can be used in dialing for a TRS Class TRS Level for Non ARS Routing For ea...

Page 325: ...wild card Note With TRS is used in a system behind another PBX the PBX access code does not have to be processed by TRS Analyze Digits Table If the Leading Digits Table contains a Prefix ID the system will consider all appearances of this Prefix ID to look for an exact match Up to 8 digits are considered in addition to the prefix dial digits Once the system determines an exact match the system det...

Page 326: ...411 511 611 711 811 911 When considering the prefix string the system considers the longest exact match first For instance the prefix string 404 match would be followed before 40 A wild card is always considered last For instance if 911 were dialed and both 911 and 11 were prefix strings the 911 would be followed If additional digits need to be considered a prefix ID can be used to cross reference...

Page 327: ...s for an available trunk If no trunk is available it will continue to the next priority trunk and so forth until all routes have been attempted If an available trunk is found and warning tone is enable the system will first issue a warning tone to the caller to allow the caller the opportunity to hang up before using a more expensive trunk If the queuing point is enabled the system will wait for a...

Page 328: ...Dialing Restriction This determines if the and digits can be outdialed When a call is originated the system determines the TRS class for the originator from either the Trunk Class Assignments or the Extension Class Assignments It then determines the originator TRS level for the trunk group selected When the call is dialed the system collects the digits and compares the leading digits to the leadin...

Page 329: ...ing ext or trunk TRS Class System compares dialed digit s to Leading Digits Table Prefix Dial entries System compares additional digit s to Analyze Digits Table Prefix Dial entries Is Origination TRS Level greater than Restriction TRS Level Is there a Prefix ID entry in Leading Digits Table System checks class assignment for TRS level for this trunk group Origination TRS Level Are additional digit...

Page 330: ...ion 75 retail floor store phones restricted to local telephone use only except for 1800 1888 and calls to a city where a sister store and many suppliers are located restrict special calling numbers 976 1900 outside operator etc public emergency numbers always allowed 40 general office phones long distance allowed during day mode restrict special calling numbers 976 1900 outside operator etc public...

Page 331: ...ted in Table 1 Example User Needs Worksheet on page 10 Most of the information is straight forward The Day TRS and Night TRS classes are determined by assigning consecutive Class numbers to each unique calling need When a duplicate need is encountered the same class number is assigned The system trunk equipment is listed in Table 2 Example MCO Tenant Trunk Groups Worksheet on page 11 ...

Page 332: ...etc No Restrictions except special numbers 976 1900 411 operator access collect calls etc 2 2 General Office 1126 1165 Long Distance Allowed No special numbers 976 1900 411 operator access collect calls etc Local calls only No special numbers 976 1900 411 operator access collect calls etc Allowed to call City B 3 4 Attendant Group 1176 1177 No Restriction Local calls only No special numbers 976 19...

Page 333: ... MCO Tenant Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunk Group Number 0 99 Description Two Way CO LS Tie Line FX etc Trunks in Trunk Group Number BSSC Usage MCO1 Dial 9 MCO2 dial 81 Direct Access Only etc 1 Two Way CO Exchange Line Loop Start 1 24 MCO 1 Dial 9 ...

Page 334: ...S Level Properties 9 No Restriction 8 7 6 5 4 All long distance calls allowed except special numbers 976 1900 411 operator access collect calls etc Allow public emergency numbers 3 North America long distance calls allowed except special numbers 976 1900 411 operator access collect calls etc Allow public emergency numbers 2 Local Calls Allowed No long distance or special numbers 976 1900 411 opera...

Page 335: ...e trunk groups available a TRS level would be assigned for each trunk group for each class Table A 4 Example Origination TRS Class Level Worksheet Origination TRS Class Origination TRS Level 0 9 Number User Type s Executive Office loading dock Trunk Group 1 Description Used for all outside calls Trunk Group ___ Description Trunk Group ___ Description Trunk Group ___ Description Trunk Group ___ Des...

Page 336: ...this example we cross reference Prefix ID 1 in the Analyze Digits Table for any dialed number that begins with 1 The remaining digits are analyzed in the Analyze Digits Table From Table 1 Example User Needs Worksheet on page 10 and Table 3 Example Origination TRS Level Plan on page 12 the restriction levels are determined for each type of dialed call Route Type and Route Pattern Number are not use...

Page 337: ...ding 2 for the call to be allowed Table A 6 Example Analyze Digits Worksheet Pattern Number 1 500 Prefix ID Digits to Analyze in addition to the leading digits Number of Following Digits Restriction TRS Level Any Origination TRS at this level or below will be restricted Route Type Route Table 0 Route List 1 Time List 2 Route Pattern Number Route Table 1 200 Route List 1 100 or Time List 1 50 1 1 2...

Page 338: ... If this is enabled an outside call cannot be originated during an incoming call Outgoing SSD Dialing Restriction This determines if SSD dialing is allowed or not Star and Pound Dialing Restriction This determines if the and digits can be outdialed When a call is originated the system determines the TRS ARS Class for the originator from either the Extension Class Assignments or the Trunk Class Ass...

Page 339: ...i gi t s Tabl ePr ef i xDi al ent r i es Sy st em compar es addi t i onaldi gi t s t o Anal yzeDi gi t sTabl e Pr ef i xDi alent r i es I sOr i gi nat i onTRS Levelgr eat ert han Rest r i c t i onTRS Lev el I st her eaPr ef i xI D ent r yi nLeadi ng Di gi t sTabl e Sys t em checksc l ass assi gnmentf orTRS l evel andARS Level Or i gi nat i onTRS andARS Level Ar eaddi t i onal di gi t sr equi r ed ...

Page 340: ...y I st heor i gi nat orARS Levell esst hant henext pr i or i t yARS Level I st her eanavai l abl e t r unki nt hel i st ed r out e I st her eanav ai l abl e t r unki nt hel i st ed r out e I sQueui ngPoi nt enabl ed I sWar ni ngTone enabl ed I st her eanassoci at ed di gi tmodi f yt abl eent r y Hast heMax of Fol l owi ngDi gi t s beenout di al ed Fr om t heTi meLi stPat t er n t hesyst em det er ...

Page 341: ...If the first listed Route Table trunk group has no available trunks busy then the next priority route is considered If Queuing Point is set to continue then the first priority trunks are retried first before trying to a next priority route If the Warning Tone is enabled then before a call is connected to a found trunk a warning tone is sounded to allow the caller to hang up before the more expensi...

Page 342: ...nce carriers are accessed using these trunks by dialing the equal access codes Long distance carrier A equal access code 101XXXX is the least expensive carrier during the weekday times of 8 to 6 Long distance carrier B is the least expensive long distance carrier during nights weekends and holidays Trunks 25 and 26 are in trunk group 2 and are toll free out going trunks from Long Distance Carrier ...

Page 343: ...pensive from 8 to 6 101YYYY Long Distance Carrier B less expensive nights and weekends Trunks 1 24 Foreign Exchange Trunks 27 28 least expensive to City B Toll Free Trunks 25 26 least expensive long distance City B area code 55X XXXX 75 Retail Floor Ext 40 General Office Ext 10 Buyer Ext 25 Executive Ext 2 Attendant Group Ext 7 Warehouse Ext CO Legacy System ...

Page 344: ...n City B 555 556 and 557 that we want to be able to call that are local calls There are no other exchanges that begin with 55X Implementation The configuration of this system is described in the following steps 1 The system needs are listed in Table 7 Example User Needs Worksheet on page 23 Most of the information is straight forward The Day TRS and Night TRS Classes are determined by assigning co...

Page 345: ...etc No Restrictions except special numbers 976 1900 411 operator access collect calls etc 2 2 General Office 1126 1165 Long Distance Allowed No special numbers 976 1900 411 operator access collect calls etc Local calls only No special numbers 976 1900 411 operator access collect calls etc Allowed to call City B 3 4 Attendant Group 1176 1177 No Restriction Local calls only No special numbers 976 19...

Page 346: ...runks in Trunk Group Number BSSC Usage Notes 1 Local CO Exchange Line Access 1 24 Local access to long distance carriers A least cost Day carrier and B least cost night and weekend carrier via equal access numbers 2 Foreign Exchange lines to City B 25 26 Foreign Exchange lines for calls to City B area code and exchanges 555 556 and 557 3 Toll free outgoing numbers 27 28 Toll free service to the co...

Page 347: ... TRS Level TRS Level Properties 9 No Restriction 8 7 6 5 4 All long distance calls allowed except special numbers 976 1900 411 operator access collect calls etc Allow public emergency numbers 3 North America long distance calls allowed except special numbers 976 1900 411 operator access collect calls etc Allow public emergency numbers 2 Local Calls Allowed No long distance or special numbers 976 1...

Page 348: ...to the lowest ARS level and working up to the highest cost ARS level Table A 10 Example Origination ARS Level Plan Originator ARS Level ARS Level Properties 9 Full ARS Access 8 7 6 5 4 3 In addition to ARS levels 0 2 access allows high cost long distance trunk access 2 In addition to ARS levels 0 and 1 access allows medium cost long distance trunk access 1 In addition to ARS levels 0 access allows...

Page 349: ...o that the system will continuously check for the availability of a lower cost trunk before selecting a higher cost trunk Table A 11 Example Origination TRS ARS Class to Level Worksheet Calls are screened by examining the initial digits dialed A is available as a wild card This represents any single digit 1 to 9 When prefix dial is being considered by the system the system looks for the longest ex...

Page 350: ... begins with 0 The remaining digits are analyzed in the Analyze Digits Table From Table 7 Example User Needs Worksheet on page 23 and Table 9 Example Origination TRS Level Plan on page 25 the restriction levels are determined for each type of dialed call We determine the Route Type depending on the type of call If the time and or day impacts the cost then the time list is used If the time is not a...

Page 351: ...e call to be allowed Table A 13 Example Analyze Digits Worksheet Pattern Number 1 500 Prefix ID Digits to Analyze in addition to the leading digits Number of Following Digits Restriction TRS Level Any Origination TRS at this level or below will be restricted Route Type Route Table 0 Route List 1 Time List 2 Route Pattern Number Route Table 1 200 Route List 1 100 or Time List 1 50 1 1 20555 120555X...

Page 352: ...On weekdays we know that Carrier B is less expensive from midnight 0000 to 7 59am and from 6pm 1800 to midnight Carrier A is less expensive from 8am 0800 to 1759 We then reference a route list pattern for each call entry Table A 14 Example Time List Table 1 Time List Table 1 Day Of Week Sun Mon X Tue X Wed X Thu X Fri X Sat Special Days ___________________________________________________________ T...

Page 353: ...le Time List Table 2 Time List Table 2 Day Of Week Sun X Mon ___ Tue ___ Wed ___ Thu ___ Fri ___ Sat X Special Days 0101 0704 1127 1225 Time List Pattern Number 1 500 Time Period 1 Time Period 2 Time Period 3 Time Period 4 Time Period 5 Start Time Route List Start Time Route List Start Time Route List Start Time Route List Start Time Route List 1 0000 1 2 0000 3 3 0000 5 4 5 6 7 8 9 10 ...

Page 354: ...acceptable since Queuing Point is enabled the system will first attempt to find an available Priority 1 trunk and then attempt to find a Priority 2 toll free trunk If a Priority 2 trunk is found the system will first check to see if Warning Tone is set to Yes In this example there is no warning tone If Yes the system would issue a warning tone to the user before connecting the trunk to allow the c...

Page 355: ...ines to City B and selects a digit modify pattern that removes the first 4 digits dialed 1205 so that the call originates at the CO Exchange Line as a local call The fifth pattern selects the toll free outgoing trunks No digit modification is required for these trunks Table A 17 Example Route Table Table A 18 Example Digit Modify Table Route Table Route Pattern Trunk Group Digit Modify Pattern 0 n...

Page 356: ...A 34 DBS 576HD USA issued September 2001 576HD 50 700 Section 700 Operation ...

Page 357: ...nd TRS Operation A 1 ARS Configuration and Operation A 16 ARS Level A 4 ARS TRS Features A 3 ARS TRS Programming Operation Overview A 16 Attendant Attendant Reversion 3 45 Network Centralized 3 45 Attendant Group Calls DSLT 6 7 Key Telephone 5 9 SLT 7 6 Attendant Groups 3 4 Auto Repeat Dial DSLT 6 8 Key Telephone 5 9 Automatic Call Distributor ACD 3 5 Automatic Call Waiting Camp on DSLT 6 26 Key T...

Page 358: ...7 Key Telephone 5 20 SLT 7 15 Floating Hold DSLT 6 16 Key Telephone 5 19 SLT 7 14 Key Telephone 5 18 SLT 7 13 System Hold DSLT 6 16 Key Telephone 5 18 SLT 7 13 Call Park DSLT 6 19 Key Telephone 5 21 SLT 7 16 Call Pickup DSLT 6 20 Extension Direct Pickup DSLT 6 22 Key Telephone 5 25 SLT 7 19 Extension Group Pickup DSLT 6 20 Key Telephone 5 24 SLT 7 18 Key Telephone 5 23 SLT 7 18 Trunk Direct Pickup...

Page 359: ... Extension Feature 3 12 Class of Service Trunk to Trunk Restriction 3 14 Class of Service Trunk Tie 3 11 Class of Service COS 3 11 CO Line Key Trunk Access 5 91 CO Ringing DID Day Night 3 50 Ringing Modes 3 49 CO Ringing Mode Alarm Ringing 3 52 BLF Delayed Ringing 3 51 BLF Ringing 3 51 Day 3 49 Delayed Ringing 3 50 DID Delayed Ringing 3 50 Slide Ringing 3 51 CO Ringing Types 3 16 DID Ringing 3 16 ...

Page 360: ... 6 15 Call Pickup 6 20 Call Transfer 6 23 Callback Request 6 11 Camp on Call Waiting 6 26 Do Not Distrub DND 6 28 DP to DTMF Signal Conversion 6 30 Flash Signal 6 31 Hot Line 6 32 Intercom Calling 6 32 Last Number Redial 6 33 Message Waiting Callback 6 34 Offhook Signaling 6 35 Offhook Voice Announce 6 36 Onhook Dialing 6 37 Paging Meet Me Answer 6 38 Reset Call 6 39 Speed Dialing 6 42 Station Loc...

Page 361: ...hone 5 20 SLT 7 15 Extension Set Call Forward Busy Destination 4 5 Set Call Forward No Answer Destination 4 7 Extension Station Timers Class Assignment 3 15 Extension Calling 3 46 Extension COS Enable Disable Features 3 12 Extension Direct Pickup DSLT 6 22 Key Telephone 5 25 SLT 7 19 Extension Feature COS 3 12 Extension Group Pickup All Calls DSLT 6 20 Key Telephone 5 24 SLT 7 18 DSLT 6 20 Externa...

Page 362: ...Pilot Distributed 3 34 Pilot Terminal 3 34 Switch Back 3 34 Hunting 3 33 MCO Tenant Group 3 36 Trunk Access 3 56 H Handset Mute Function 5 63 Handsfree Answerback Key Telephone 5 52 Operation Key Telephone 5 52 Handsfree Answerback Key Telephone 5 52 Handsfree Operation Key Telephone 5 52 Headset Operation Key Telephone 5 53 Headset Operation Key Telephone 5 53 High Priority Message Waiting Voice ...

Page 363: ... on Call Waiting 5 31 Conference Calls 5 34 Directory Numbers 5 35 Display Information 5 39 Do Not Distrub DND 5 42 DP to DTMF Signal Conversion 5 43 FF Keys 5 45 Flash Signal 5 45 Handsfree Answerback 5 52 Handsfree Operation 5 52 Headset Operation 5 53 Hot Dial Pad 5 54 Hot Line 5 54 Intercom Calling 5 55 Last Number Redial 5 56 Line Appearances 5 57 Message Key 5 60 Message Waiting Callback 5 6...

Page 364: ...elephone 5 60 Message Wait Callback Message Key 5 60 Message Waiting High Priority Voice Mail Third Party 3 61 Message Waiting Callback DSLT 6 34 Key Telephone 5 61 SLT 7 29 Messages Absence DSLT 6 3 Key Telephone 5 4 SLT 7 3 Absence Message Message No and Text Key Telephone 5 5 Setting Absence Messages 4 3 Setting Send Text Messages 4 23 Setting Text Message Replies 4 37 Text Message Replies 5 32...

Page 365: ...Night Night 2 Night 3 3 23 Non Blocking Architecture 3 47 Non Verified Account Codes Key Telephone 5 7 SLT 7 5 Non Verified ID Account Codes DSLT 6 6 Numbering Plan Flexible 3 32 O Offhook Monitor Key Telephone 5 63 Signaling DSLT 6 35 Key Telephone 5 64 SLT 7 30 Voice Announce DSLT 6 36 Key Telephone 5 65 SLT 7 31 Offhook Monitor Key Telephone 5 63 Offhook Signaling DSLT 6 35 Key Telephone 5 64 S...

Page 366: ... 3 8 PSD Personal Speed Dial Setting Names 4 17 Large Display Phone Example 4 19 Small Display Phone Example 4 20 Setting Numbers 4 22 Q QSIG ISDN Lines 3 48 Queuing Point A 4 R Redial Last Number DSLT 6 33 Key Telephone 5 56 SLT 7 29 Redial Key Busy Tone DSLT 6 8 Key Telephone 5 9 Last Number DSLT 6 33 Key Telephone 5 56 RELEASE Key 5 47 Reset Call DSLT 6 39 Key Telephone 5 72 SLT 7 33 Restrictio...

Page 367: ... Request 7 8 Camp on Call Waiting 7 23 Conference Calls 7 24 Do Not Distrub DND 7 25 Flash Send 7 27 Intercom Calling 7 28 Last Number Redial 7 29 Message Waiting Callback 7 29 Offhook Signaling 7 30 Offhook Voice Announce 7 31 Paging Meet Me Answer 7 32 Reset Call 7 33 Speed Dialing 7 35 Station Lockout 7 38 Timed Reminder 7 40 Trunk Access 7 41 Trunk Queuing 7 43 Universal Night Answer UNA to Pa...

Page 368: ...mming 3 48 Tenant Group MCO 3 36 Tenant Operation MCO 3 36 Text Message Replies Setting 4 37 Text Messages Replies 5 32 Send 5 31 Setting Replies 4 37 Setting Send Text Messages 4 23 Third Party Voice Mail Integration 3 59 Time Setting 4 31 Time List Table A 5 Timed Reminder Call DSLT 6 48 Key Telephone 5 89 SLT 7 40 Timers Station 3 15 Toll Restriction Service A 1 Toll Restriction Service TRS 3 5...

Page 369: ...nk Tie COS 3 11 U UNA to Page DSLT 6 52 Key Telephone 5 94 SLT 7 44 Universal Night Answer UNA to Page DSLT 6 52 Key Telephone 5 94 SLT 7 44 Unsupervised Call Transfer DSLT 6 24 Key Telephone 5 28 SLT 7 21 User Maintenance 4 1 Introduction 4 2 User Programming 4 2 V Variable Mode 5 95 Verified ID Account Codes DSLT 6 6 Key Telephone 5 7 SLT 7 5 Verified ID Codes Setting 4 38 Virtual Extension Virt...

Page 370: ...ection 700 Operation I 14 DBS 576HD USA issued March 2001 576 50 700 Walking TRS Codes Setting 4 40 Z Zip Mode 5 100 3DQDVRQLF 7HOHSKRQH 6 VWHPV See More Panasonic Manuals www voicesonic com Phone 877 289 2829 ...