Panasonic DBS Caller ID, Installation And Operation Manual

Page 1: ...anasonic Panasonic Please read these instructions completely before operating this unit Section 510 Issued April 2000 Part Number 550X03401 Panasonic Telecommunication Systems Company All rights reserved Unauthorized copying and distribution is a violation of law ...

Page 2: ...r hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or photographically is prohibited without permission of the Panasonic Telecommunication Systems Company PTSC Copyright 2000 by Panasonic Telecommunication Systems Company All rights reserved Warning This service information is designed for experienced repair technicians o...

Page 3: ...6 Hardware and Software Requirements 1 6 Ordering Caller ID 1 6 Chapter 2 Installation and Programming Installation 2 3 Programming 2 5 General Caller ID Setup 2 5 Flexible Display of Caller ID Information 2 5 Call Log Indication Key 2 6 Call Log 2 7 Caller ID Auto DISA Programming 2 8 Chapter 3 Operation Descriptions of DBS Caller ID Features 3 1 Caller ID Display 3 1 Flexible Display of Caller I...

Page 4: ...iv Issued April 2000 Contents This page intentionally left blank ...

Page 5: ...n Section 300 For an introduction to DBS programming see Programming Guidance Section 400 Section Title Purpose Chapter 1 Introduction to Caller ID Provides an overview of Caller ID plus information on pre installation requirements Chapter 2 Installation and Program ming Provides step by step instructions on installing the Caller ID card and sum marizes the programs that are essen tial to Caller I...

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Page 7: ... installation requirements The following table summarizes the topics contained in this chapter Topic Page Overview 1 2 A Definition of Caller ID 1 2 How the DBS Receives and Processes Caller ID 1 2 Overview of DBS Caller ID Features 1 3 Pre Installation Requirements 1 5 Hardware and Software Requirements 1 5 Ordering Caller ID 1 5 ...

Page 8: ...dividual key phones The DBS has its own internal timer Note Caller ID refers to calling party information transmitted through local central offices only Calling party information transmitted from interexchange carriers IXCs uses a different format known as Automatic Number Identification ANI ANI is not supported by the DBS at this time Also single data and multiple data may be marketed by differen...

Page 9: ...tal extension The FF key changes to green and the extension rings The trunk FF key lights red for approximately 4 seconds before the extension receives the call This is due to the time required by the Caller ID data receiving and processing steps Overview of DBS Caller ID Features This section provides an overview of the Caller ID features provided by the DBS A more complete description of the fea...

Page 10: ... Accessing the Call Log allows users to view Caller ID calls that have been sent to their phone Users can assign an FF key to flash when there are new entries in the log When the user presses the key to access the log the LED turns off Caller ID via SMDR Caller ID information is transmitted to the SMDR port Incoming Caller ID number and name is recorded in the dialed number field The call type is ...

Page 11: ...ocal operating company or interexchange carrier Table 1 1 Guidelines for ordering T1 services Equipment Model Number Loop start trunk card VB 43511A 8 ports Caller ID card VB 43551 MFR Card VB 43431 for Caller ID Auto DISA CPC Card VB 43411 CPC B must be version 6 1 or higher or VB 43412 CPC A II must be version 6 1 or higher Item to be Ordered Options Line Type Single party loop start lines As an...

Page 12: ... DBS Multiple data format supplies the date time calling number and calling name Though the DBS receives the date and time with both formats it does not transmit this infor mation to individual key phones Note Some central offices may not offer both Caller ID formats Make certain that the order of the information for single data is date time and calling number and the order of information for mult...

Page 13: ...on and programming for Caller ID The following table summarizes the topics contained in this chapter Topic Page Installation 2 3 Programming 2 5 General Caller ID Setup 2 5 Flexible Display of Caller ID Information 2 5 Call Log Indication Key 2 6 Call Log 2 7 Caller ID Auto DISA Programming 2 8 ...

Page 14: ...trap J1 on the L TRK card Figure 2 1 L TRK Card Strap J1 and Switch Locations ON ON ON ON ON ON ON ON ON ON L TRK Card VB 43511A SW1 SW3 SW5 SW2 SW4 SW6 SW8 SW7 TK1 TK2 TK3 TK4 TK5 TK6 TK7 TK8 When a Caller ID Card Is Installed Set All Switches to the OFF Position When No Caller ID Card Is Installed Set All Switches to the ON Position J1 Strap J1 must be cut to receive Caller ID ...

Page 15: ...o the L TRK card Figure 2 2 Attaching Caller ID Card to the L TRK Card 5 Replace the cover on the L TRK card IMPORTANT You must correctly set the switches to prevent possible damage to the L TRK card Also the Tip and Ring leads are polarity sensitive Make sure these are wired correctly Caller ID Board VB 43551 L TRK Card VB 43511A ...

Page 16: ... in bold General Caller ID Setup 1 Assign the appropriate loop start trunks as Caller ID trunks Note The DBS must be powered off and on for this program to take effect Flexible Display of Caller ID Information 1 Determine if the Call Duration Display will be used If used the Call Duration Time will replace the Caller ID information on the display after a specified time The specified time is Progra...

Page 17: ...he Call Duration Time appears For example if the Call Duration Timer is set to 30 seconds Caller ID information will appear on the display for 30 seconds At the end of 30 seconds the Caller ID information will be replaced by the Call Duration Time Program Name Call Duration Display Address FF1 2 1 1 0 or 1 Options 0 Call duration is not displayed 1 Call duration is displayed Program Name Call Dura...

Page 18: ... B 6 1 the SMDR Display Start Timer FF1 2 1 2 determined when the call duration display and the SMDR call record began With 6 1 the SMDR Dis play Start Timer only controls when the DBS begins the call record 2 The Call Duration Timer must be set to a time equal to or greater than the SMDR Start Timer for the Call Duration Time to display 3 The Call Duration Timer determines when the call duration ...

Page 19: ...risk Program ming Com mand PROG FF Key 6 HOLD Program ming Com mand PROG 96 NN N HOLD Options NNN Extension Number Notes 1 This command must be performed at each phone to be assigned the call log feature 2 Before entering this programming command you must first enter the pro gramming authorization code 98 9999 is the default 3 To delete a Call Log assignment enter PROG 96 NN N CONF ...

Page 20: ...ived by the Caller ID feature the trunk automatically switches to DISA Program Name Automatic DISA Command FF1 2 8 1 10 Phone Number Options Up to 10 number assignments 1 10 are available Notes 1 Do not assign the trunk as a DISA trunk 2 The phone number may be up to 10 digits The number entered must exactly match the number received by Caller ID usually 10 digits ...

Page 21: ...r 2 Not all features require programming Caller ID Display Caller ID displays on all phones that the Caller ID trunk rings This includes DISA calls Transferred calls Forwarded calls Coverage calls Hold recalls when a call is on hold the trunk number or name displays Transfer recalls Reversion calls to the attendant Calls that are picked up through BLF keys Calls that are picked up with direct call...

Page 22: ...Operation 3 2 Issued April 2000 Calls to a hunt group pilot number and hunt group members The Caller ID display shows the Caller ID name and or number depending on the Caller ID format used ...

Page 23: ...ed name appears on the call log Flexible Display of Caller Information Prior to Caller ID the SMDR Display Start Timer controlled two functions When incoming trunk name number was replaced by call duration time When the SMDR call record began With the introduction of Caller ID the SMDR Display Start Timer only controls when the SMDR call record begins A new timer the Call Duration Timer controls h...

Page 24: ... to individual phones The Call Log allows users to view Caller ID calls that have been sent to their phone Users can assign an FF key to flash when there are new entries in the log When the user presses the key to access the log the LED turns off Call Logs can be assigned to both attendant and non attendant extensions The following table shows maximums for the number of entries that can be stored ...

Page 25: ...mation Calling number Calling name if provided Time and date Maximum number of non attendant exten sions 15 Maximum number of all types of extensions 19 Number of log entries that can be stored for an attendant extension After the call log fills with 25 entries each additional entry over writes the oldest log entry 25 Number of log entries that can be stored for a non attendant extension After the...

Page 26: ...nts of the log Log Format for the Small Display Phone In addition to viewing the calling number information by pressing the Call Log Key users can view the detailed information on each entry by pressing the CONF key For example when a Call Log entry is first displayed by pressing the Call Log Key the following information is shown Figure 3 2 Call log format for the small display phone calling numb...

Page 27: ...mall display phone answer information Pressing the CONF key again displays this information Figure 3 5 Call log format for small display phone rout ing information 10 30 WED JUNE 22 Time day and date Calling number Second Level of Call Log Information 404 555 1212 ANS J Jones 103 How the call was handl Calling Number Third Level of Call Log Information 404 555 1212 DIRECT How the call was route Ca...

Page 28: ... the CONF key again returns the display to the first level of call log information Other call log entries can be viewed by pressing the or keys A appears beside the oldest entry in the log Exit the Call Log display by pressing the ON OFF key ...

Page 29: ...umber A may appear to the right side of one of the entries This indicates the oldest entry in the log By pressing the soft key next to the desired entry the user can view the details of a particular call Number of last entry viewed through 404 555 0001 ABC COMPANY Name of last entry viewed through Number of selected entry Number of second log entry Number of third log entry Number of fourth log en...

Page 30: ...e or keys If these keys are pressed while viewing detailed information the detailed information is displayed for the newly selected log entry Exit the Call Log display by pressing the ON OFF key Number of last entry viewed through 404 555 0001 ABC COMPANY Name of last entry viewed through top Number Name Time day and date Whether the call was answered How the call was routed 404 555 0001 ABC COMPA...

Page 31: ...mber and name is contained in the Dialed Digits field Figure 3 8 Caller ID SMDR format Caller ID Auto DISA Purpose This feature provides automatic DISA dial tone based on Caller ID information This allows predetermined users to access the DISA feature without requiring a trunk be left in the DISA mode I 06 23 11 01 50 00 07 00 201 4045550001 ABC COMPA I incoming call Caller ID information Notes 1 ...

Page 32: ...d to customer premise equipment between the first and second rings Network specifications also allow the duration of the first ring to range between 2 and 2 2 seconds As shown in Figure 3 9 below the DBS begins collecting Caller ID data approximately 0 03 seconds after the initial ring ends With COs using longer initial ring cycles the collection period may elapse before all data is collected If a...

Page 33: ...n Issued April 2000 3 13 Figure 3 9 Initial Ring Cycle Duration and Caller ID Data Collection CO 1st ring Range 2 to 2 2 seconds Incoming Caller ID Call CO 2nd ring 0 03 sec Caller ID data is collected 2 5 sec ...

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