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Smooth Operator Configuration Note (77200)

 

Panasonic DBS

 

C o n f i d e n t i a l                  

P a g e   9

 

The above information is provided by Octel Communications Corporation as a guide. 

  See disclaimer on page 1 

O c t e l   C o m m u n i c a t i o n s  

5.10  CONFIGURING SUBSCRIBERS STATIONS 

System Call forwarding is used to forward subscribers stations to the 
Smooth Operator.  If call forward is set from the subscribers station it will 
temporarily override the system forwarding. 

The system call forward presented below is for DBS version 3.1 and 
higher.  If you wish to use call screening or queuing you would want to use 
option 3, otherwise, for an integrated system, you would use option 1. 

Permanent Call Forward Type: 

 

FF3 (subscribers extension) 42# (0 - 3)#

 

0 = Permanent call forwarding:  off 

1 = Permanent call forwarding:  busy / no answer

 

2 = Permanent call forwarding:  busy 
3 = Permanent call forwarding:  no answer 

Repeat this step as needed for subscribers stations. 

Permanent Call Forward Extension:

 

 

FF3 (subscribers extension) 43# (Smooth Operator port/extension)# 

Repeat this step as needed for subscribers stations. 

Call Forward No Answer Timer: 

This timer determines how many seconds an unanswered call will ring 
before it is forwarded to another destination. 

 

FF1 3# 19# (0 to 15)# 

0 = forward after 4 seconds 

 8 = forward after 36 seconds 

1 = forward after 8 seconds 

 9 = forward after 40 seconds 

2 = forward after 12 seconds

10 = forward after 44 seconds 

3 = forward after 16 seconds

11 = forward after 48 seconds 

4 = forward after 20 seconds

12 = forward after 52 seconds 

5 = forward after 24 seconds

13 = forward after 56 seconds 

6 = forward after 28 seconds

14 = forward after 60 seconds 

7 = forward after 32 seconds

15 = forward after 64 seconds 

Program the subscribers stations as needed 

The Call Forward No Answer Timers purpose varies depending on which 
software is used. 

The following summarizes the Call Forward No Answer Timer differences 
among CPC-A and CPC-B versions. 

CPC Version 

Timer Purpose 

CPC-A

 

Controls Call Forward No Answer 
and Hunt Group No Answer Ringing

 

CPC-B Before 3.1

 

Controls Call Forward No Answer, 
Hunt Group No Answer, CO 
Delayed Ringing, and Extension 

Summary of Contents for DBS

Page 1: ...ns contained herein O c t e l V o i c e P r o c e s s i n g M o d u l e Configuration Note 77200 Panasonic DBS Revised 6 30 98 Analog Ports Personal Computer Voice Board s Panasonic DBS 1 0 METHOD OF INTEGRATION Inband Call forward to personal greeting is achieved via DTMF signals passed from the Panasonic DBS to the Smooth Operator family of products Message waiting indicators are set and cancele...

Page 2: ...VB 43411 Call processor card CPC AII VB 43412 or Call processor card CPC S VB 42050 Call processor card CPC M Call processor card CPC EX VB 43709 Single Line Telephone Adapter may be used when multiple analog station are not available 3 1 PBX SOFTWARE REQUIREMENTS CPC EX Version 1 0 and Version 2 0 CPC S M Version 1 1 and Version 2 0 CPC A Version 3 31 CPC B and CPC AII Version 6 0 Version 6 03 Ve...

Page 3: ...FIGURING THE PANASONIC DBS Before you begin programming It is recommended that a hard copy of the customer database be obtained to verify existing programming Not all administrative possibilities are shown The scope of this document does not include discussing all features and their interactions Initial Startup or Default values on the Switch are assumed 5 1 CONFIGURING THE PANASONIC SYSTEM PARAME...

Page 4: ...s the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press the PROG key 3 Dial 94 4 Enter the Answer Signal Code 1 to 5 digits is suggested 5 Press the HOLD key 5 3 DID DNIS TO A SMOOTH OPERATOR MAILBOX DID DNIS to a Smooth Operator Mailbox allows DID DNIS calls to be routed to a Smooth Operator mailbox that is not connected to a physical extension Note See Section 7 9 To i...

Page 5: ...an outside caller dials the DID or DNIS number FF1 2 1 32 0 or 1 Ç 0 Disables Multiple DID DNIS ringing 1 Enables Multiple DID DNIS ringing DID DNIS to a Smooth Operator Mailbox This address determines whether and how many final digits of a DID DNIS phone number are transmitted to Smooth Operator in cases where the DID DNIS trunk is assigned to ring directly to Smooth Operator not to a DBS extensi...

Page 6: ...d the attendant can press the VM key and then press the DSS BLF key to automatically transfer the caller to 200 s Smooth Operator mailbox For a general description of the VM key as well as instructions on using the key for personal message retrieval see One Touch VM Access section 7 11 Note See Voice Mail Transfer Key section 5 4 for a similar transfer key The Voice Mail Transfer Key provides fast...

Page 7: ...m a phone 1 Press the ON OFF key The phone issues intercom dial tone The ON OFF LED lights 2 Press PROG 3 Press the FF key to be assigned as a Voice Mail Transfer Key 4 Press CONF AUTO AUTO 5 Enter the Voice Mail pilot number 6 Enter any special codes required by the Smooth Operator system Note The length of the Smooth Operator pilot number and special codes combined cannot exceed six digits If th...

Page 8: ...0 Manual 13 DSS 72 3 for extension 11 or 101 Manual 14 DSS 72 4 for extension 11 or 101 Manual 15 Third Party Voice Mail with OPX Manual 16 19 Attendant Consoles 1 4 Manual 20 not used N A 21 28 Integrated ACD channels Auto 29 30 not used N A 31 38 Integrated Auto Attendant channels Auto 39 40 not used N A 41 48 Integrated DBS Voice Mail channels Auto Repeat this step for all Smooth Operator exten...

Page 9: ...rd Extension FF3 subscribers extension 43 Smooth Operator port extension Repeat this step as needed for subscribers stations Call Forward No Answer Timer This timer determines how many seconds an unanswered call will ring before it is forwarded to another destination FF1 3 19 0 to 15 0 forward after 4 seconds 8 forward after 36 seconds 1 forward after 8 seconds 9 forward after 40 seconds 2 forward...

Page 10: ... Access PROG AUTO NN XX NN Smooth Operator pilot number Autologin Code XX two digit subscriber extension number Repeat this step for all extensions Programming Autologin for 3 digit extensions through phone only Program a Personal speedial AUTO 90 99 in the following format NNN XXX NNN Smooth Operator pilot number Autologin Code XXX three digit subscriber extension number Then use the above speedi...

Page 11: ...tercom Paging Message Waiting Parameters Permit Message Waiting Lights Enabled Message Waiting Light Prefix On 4 Message Waiting Light Prefix Off 5 Inband Parameters Total Number of DID Digits 4 DID Terminating Character None Seconds to Wait for First Digit 1 Location of Inband Signaling Code 1 Millisecs to Wait for Next Digit 750 Code for Immediate Subscriber Login to Mailbox Start at End of Stri...

Page 12: ...or after hours If you use these parameters and you have the phone in DND the Panasonic will send a code 71 or 73 to the Smooth Operator port This will place the Smooth Operator port into DND mode and prevent it from taking calls 7 3 ELIMINATION OF INTERMITTENT MESSAGE WAITING BY DEDICATION OF OUTBOUND PORTS Problems have been observed with intermittent message waiting indication This is normally c...

Page 13: ...nd Paging require disallowing programming Call Forward Busy 7 5 AUTOLOGIN On a two digit system autologin can be achieved by programming a mwl FF key On a three digit system speedial must be used 7 6 PANASONIC DBS DOES NOT PROVIDE RING BACK Callers that are transferred to an extension will not hear Ring tone before being forwarded to Smooth Operator There is no other impact other than what the cal...

Page 14: ...o the Smooth Operator The DID DNIS digits are not Restriction For CPC B Version 3 1 This address is also present in CPC B Version 3 1 however it only controls Multiple DID DNIS cannot be used with this version DID DNIS Digit Length Requirement The DBS only supports 4 digit DID DNIS numbers Central Office Requirement When the CO sends a DID DNIS call to the DBS it first receives a wink from the DBS...

Page 15: ...e extension number stored on the DSS BLF key to the Smooth Operator mail system regardless of what state the DSS BLF key is in In other words the extension number is transmitted whether the key is idle ringing or busy Note DSS BLF keys on the DSS 72 always light red when an extension is active they do not flash red when an extension is ringing The keys light green when an extension is forwarded If...

Page 16: ...Operator extension number plus any special digits required by the Smooth Operator system The attendant presses the DSS BLF key for extension 426 or manually dials 426 The attendant completes the transfer by going onhook pressing RELEASE ON OFF or PROG As soon as the transfer is completed the system sends the contents of the buffer to the Smooth Operator system Key Assignment The VM TRF key can be ...

Page 17: ...hold a call one call is already on non appearance hold for example the system will keep the call in the talk state and will not allow the Smooth Operator transfer to be initiated Non transmission If the VM TRF key stores a number other than a Smooth Operator extension number the system does not send DSS BLF information or the extension number that is dialed after pressing VM TRF Copyright 1995 to ...

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