20
Problem
Possible cause
Action
The power does not
turn on.
The appliance has not been charged.
Charge the appliance. (See Page 9.)
The AC adaptor is connected.
Disconnect the AC adaptor before
use.
The power turns off
during use.
There is no power remaining in the
battery.
Charge the appliance. (See Page 9.)
Appliance is clogged with facial cleanser.
Use warm water to clean and remove
the cleanser.
Too much facial cleanser or sticky facial
cleanser or other inappropriate cleanser is
used.
Clean and remove the cleanser and
then try reducing the amount of facial
cleanser. (See Page 18.)
Stops automatically when the mode
ends.
Warm makeup removal: about 3 min.
Roller massage attachment and soft
brush: about 1 min.
Pore focus brush: about 1 min.
The product pauses every about 20
seconds during cleansing. (See page
14.)
This does not indicate a failure.
Troubleshooting
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