22
Problem
Possible cause
Action
The warming makeup
removal plate does
not warm.
The appliance was used out of the
recommended usage temperature range.
It is recommended to use the
appliance at the ambient temperature
not lower than 15 °C. (See page 13.)
The rotation slows
down when the pore
focus brush is used
after brush cleansing.
The foam inside of the main body is too
thick.
Lightly rinse the inside of the main
body.
Water or foam
come out around
the facial cleanser
compartment, main
body holes or gaps.
Too much water
Too little facial cleanser
The main body was not dried after
washing with water.
Please adjust the mixture, such
as reducing the amount of water
or increasing the amount of facial
cleanser. (See page 14.)
In addition, dry the main body
thoroughly after washing with water.
(See page 19. )
The main body has gaps in order to allow
air in to create bubbles. This means that
water and bubbles may come out. There
is no problem with waterproofness.
If the problems still cannot be solved, contact the store where you purchased the unit or a service center
authorized by Panasonic for repair.