47
TROUBLE SHOOTING
Problem
Cause and Remedy
Motor Noises
It sounds and feels like the massage heads are straining to
get over wrinkles in the cloth.
The motor groans when it comes under load.
There is excessive noise during Tapping. (The noise is
greater at the top of the massage lounger.)
There is a creaking noise when the massage heads are in
operation.
There is a rattling sound when the massage heads move up
or down.
The belt can be heard rotating.
There is a rubbing sound produced by the massage heads
rubbing on the seat fabric.
There is a noise when the back cushion moves over the
armrest when the seat is reclining.
There is a noise when I sit down.
There is a strange sound when the massage heads move in
and out.
There is operational noise when applying air pressure.
There is a noise of discharging air.
The legrest rattles.
There is a humming sound from the pump.
There is operational noise of valves under the seat.
There is an unstable sound when air escapes during the leg
stretch.
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These sounds are perfectly normal and will not have any effect
on the operation of the unit.
The massage heads stop during operation.
If excessive force is applied to the massage heads during
operation, in the interests of safety the massage heads may
stop moving.
If all markings and buttons on the control panel start to flash,
which is extremely unusual, turn off the power switch, wait for
approximately 10 seconds and then turn the power switch on
again.
If the massage heads stop again, position yourself so that your
back is not completely in contact with the backrest. (Caution
should be exercised particularly when used by persons
weighing 220 lbs (100 k
g)
or more.)
The massage heads do not come up to the shoulder or
neck.
If your head does not contact the pillow or your back does not
contact the backrest, the shoulder position may be detected as
lower than the actual position during the body scanning. Sit on
the seat in the deepest position and put your head on the
pillow, and then repeat the operations again from the start.
(See page 19)
The height of the left and right massage heads is
different.
An alternating tapping method is employed, which means that
this phenomenon will naturally occur. There is nothing wrong
with the unit.
It is not possible to recline the unit.
The legrest cannot be raised or lowered.
If the unit encounters an obstacle or if excessive force is
exerted on it during operation, in the interests of safety the unit
will come to a stop.
When all displays and buttons are flashing and the backrest or
the legrest has stopped, turn off the power of the unit once,
turn “on” the power again after approximately 10 seconds, and
then operate the unit.
Reclining does not take place even though a massage is
started in pre-programs.
(The seat does not automatically recline.)
In some cases the seat may not automatically recline
depending on the position (angle) of the backrest or the
legrest.
The backrest does not return to the upright position.
If the unit is stopped by automatic shut-off or by pressing the
button, it will not return automatically. (To return from the
reclined position to the original position, press the
button
twice.)
