18
English
Problem
Possible cause
Action
Cannot remove
hair.
When epilating
The appliance is used on long hair.
Use on hair approximately 2 to 3 mm long.
The epilation head surface is not in
close enough contact with the skin.
The appliance is not moved against
the flow of hair.
Make the epilation head in closer contact
with the skin and move.
Move the appliance against the flow of
hair. (Refer to page 12.)
The hair becomes
stubble.
The appliance is moved too fast.
Move it slowly.
(Approximately 3~5 cm/sec)
(Refer to page 12.)
The appliance is
not removing the
hair as well as
before.
Hair dust has accumulated.
Clean the hair dust.
The skin protector or discs are
deformed, cracked, or damaged.
Request repair at an authorized service
centre.
Sensitive area cap
comes off during
operation.
The appliance is being pressed too
hard against the skin.
Contact the skin with gentle force.
The appliance is not applied at a 90°
angle to your skin.
Apply at a 90° angle to your skin.
(Refer to page 12.)
The appliance is
not cutting as well
as before.
When shaving
Hair dust has accumulated.
Clean the hair dust.
The blade is deformed.
Replace the blade.
Guidelines for replacement:
Outer foil: Approximately 1 year
Inner blade: Approximately 2 years
The blade is worn out.
Cannot file.
When caring
for feet
The file is worn out.
Replace the file.
Guidelines for replacement:
Approximately 1 year
The appliance is used in the SOFT
mode.
Try using it in POWER mode.
Cannot get rid of
odor.
It is dirty.
Soak the file in water for approximately 24
hours before washing.
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