https://bizpartner.panasonic.net/eu/
Troubleshooting II
Symptom
Possible Cause
Remedy
Double feeding occurs
frequently.
The paper feed roller or double
feed prevention roller have
become worn down.
Replace the paper feed roller or
double feed prevention roller.
The double feed detectors are
dirty.
Clean the double feed detectors.
Right and left sides of the
document to be scanned are not
the same in height, because of
curling or folding.
Flatten the document and load it
again after reducing the number
of sheets.
The document is printed on an
unsupported type of paper or
thick
paper
Make a copy of the document on
paper of a compatible type and
thickness, and then scan the
copy.
The length of the paper is too
short.
Make a copy of the document on
paper of a compatible size, and
then scan the copy.
The document is not aligned
correctly.
Realign the document.
Too many sheets are set on the
feed tray.
Remove sheets until the sheets
on the feed tray are under the
limit mark on the document
guide.
The documents are not fed one
at a time, but in bunches.
The scanning method is set to
manual.
Select automatic scanning using
the manual feed selector.
A double feed is detected when
scanning cards.
The cards are set in portrait
orientation.
Either disable the double feed
detection function or set the
cards in landscape orientation.
Paper jams occur frequently.
The document is wrinkled.
Smooth out the document.
The rollers are dirty.
Clean the rollers.
The document is not aligned
correctly.
Realign the document.
Too many sheets are set on the
feed tray.
Remove sheets until the sheets
on the feed tray are under the
limit mark on the document
guide.
Scanned documents have been
rolled up in the exit tray area
when using the exit guides.
The documents are curved or
curled.
Scan the documents with the exit
guides folded.
