Troubleshooting
If a problem occurs while the unit is being used, check the following items and check the unit status with the
User Utility. For other problems, refer to "Troubleshooting" in the Operating Manual.
If the unit still malfunctions, turn it OFF, unplug the power cord from the AC outlet, and call for service.
Symptom
Possible Cause
Remedy
The ready indicator does not
light when the power switch is
turned ON.
The power cord is not plugged in.
Insert the power plug firmly.
Problem with the AC adaptor.
Unplug the power cord from the AC
outlet, and call for service.
The computer does not
recognize the unit.
The scanner is not functioning
correctly.
The unit is not connected to the
computer correctly.
Connect the USB cable correctly.
The software is not installed correctly.
Uninstall the software from the
computer (page 17), and then install
the software again (page 16).
The USB interface of the computer is
not installed correctly.
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager’s
property.
The unit is connected to the computer
via a USB hub, and the USB hub is not
functioning well.
Do not connect via the USB hub.
Connect the unit to the computer
directly.
There is a problem with the USB
cable.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726-2797 for further assistance. (U.S.A. only)
Installation Manual
19
A
p
p
e
n
d
i
x
Appendix
