Panasonic KX-FHD301, Service Manual

Page 1: ... 2001 Kyushu Matsushita Electric Co Ltd All rights reserved Unauthorized copying and distribution is a violation of law KX FHD301 for U S A Compact Plain Paper FAX ORDER NO KMF0105461C1 F7 ...

Page 2: ...IFICATION PROCEDURE 120 5 CIRCUIT OPERATIONS 121 5 1 CONNECTION DIAGRAM 121 5 2 GENERAL BLOCK DIAGRAM 122 5 3 CONTROL SECTION 124 5 4 FACSIMILE SECTION 132 5 5 SENSORS AND SWITCHES 146 5 6 MODEM SECTION 151 5 7 DESCRIPTION OF BLOCK DIAGRAM IN ANALOG SECTION 158 5 8 NCU SECTION 160 5 9 ITS Integrated Telephone System AND MONITOR SECTION 164 5 10 TAM INTERFACE SECTION 165 5 11 OPERATION BOARD SECTIO...

Page 3: ...R SERVICE TECHNICIANS ICs and LSIs are vulnerable to static electricity When repairing the following precautions will help prevent recurring malfunctions 1 Cover the plastic part s boxes with aluminum foil 2 Ground the soldering irons 3 Use a conductive mat on the worktable 4 Do not touch the IC or LSI pins with bare fingers 1 4 BATTERY CAUTION CAUTION Danger of explosion if the battery is replace...

Page 4: ... times 1 6 PERSONAL SAFETY PRECAUTIONS 1 6 1 MOVING SECTIONS OF THE UNIT Be careful not to let your hair clothes fingers accessories etc become caught in any moving sections of the unit The moving sections of the unit are the rollers and a gear There is a separation roller and a document feed roller which are rotated by the document feed motor A gear rotates the two rollers Be careful not to touch...

Page 5: ...ys unplug the AC power cord before disassembling for service 1 7 SERVICE PRECAUTIONS 1 7 1 PRECAUTIONS TO PREVENT DAMAGE FROM STATIC ELECTRICITY Electrical charges accumulate on a person For instance clothes rubbing together can damage electric elements or change their electrical characteristics In order to prevent static electricity touch a metallic part that is grounded to release the static ele...

Page 6: ...T No 1 Test Chart on the condition that memory transmission is performed Subscription to distinctive ring services is required Large Memory Performed by DRAM Approx 28 pages of memory reception Approx 25 pages of memory transmission Integrated Telephone System On hook dialing Monitor speaker Voice muting Redialing function 100 Station telephone directory with Navigator Caller ID compatible Feature...

Page 7: ... W When copying a 20 black document Maximum Approx 135 W When copying a 100 black document Power Supply 120 V AC 60 Hz Memory Capacity Approx 25 pages memory transmission Approx 28 pages memory reception Based on ITU T No 1 Test Chart in standard resolution Transmission speed depends upon the contents of the pages resolution telephone line conditions and capability of the other party s machine The...

Page 8: ...1 11 TEST CHART 1 11 1 ITU T No 1 TEST CHART 8 KX FHD301 ...

Page 9: ...1 11 2 ITU T No 2 TEST CHART 9 KX FHD301 ...

Page 10: ...NTROLS 1 12 1 OVERVIEW Note The document and recording paper will be ejected from the front of the unit Install the unit on a desk or floor with a smooth surface and do not place anything in front of the unit 10 KX FHD301 ...

Page 11: ...1 12 2 CONTROL PANEL 11 KX FHD301 ...

Page 12: ...should be near the product and easily accessible Note For additional equipment protection we recommend the use of a surge protector The following types are available TELESPIKE BLOK MODEL TSB TRIPPE MFG CO SPIKE BLOK MODEL SK6 0 TRIPPE MFG CO SUPER MAX PANAMAX or MP1 ITW LINX The warranty does not cover damage due to power line surges or lightning If you want to connect an answering machine to the ...

Page 13: ...to 35 C Relative humidity 20 to 80 without condensation Power cord length should be less than 5 meters 16 4 feet Using a longer cord may reduce the voltage or cause malfunctions Avoid direct sunlight Do not install near devices which contain magnets or generate magnetic fields Do not subject the unit to strong physical shock or vibration Keep the unit clean Dust accumulation can prevent the unit f...

Page 14: ... paper guides to the paper tray 1 A Insert the bottom tab on the A4 paper guide left into the lower slot B Press the guide into the upper slot If the A4 paper guide cannot be installed make sure the paper tray has been installed correctly 2 A Insert the bottom tab on the A4 paper guide right into the lower slot B Press the guide into the upper slot Note When you remove the paper tray be sure to ta...

Page 15: ...he paper stacker while inserting the paper stacker into the side slots 2 Confirm that the paper stacker is locked into the center slots and slide back 3 Slide the paper stacker forward until it stops To use Legal Size Paper Press the dotted area on the paper stacker extender and open the paper stacker extender 15 KX FHD301 ...

Page 16: ... should not exceed the upper limit o the paper tray otherwise the paper may jam or multi feed The paper should not be over the tab If the paper is not inserted correctly readjust the paper or the paper may jam Note for recording paper Avoid paper with a cotton and or fiber content that is over 20 such as letterhead paper or paper used for resumes Do not use different types or thicknesses of paper ...

Page 17: ...ransmission Chemically treated paper such as carbon or carbon less duplicating paper Electrostatically charged paper Heavily curled creased or torn paper Paper with a coated surface Paper with a faint image Paper with printing on the opposite side that can be seen through the front e q newspaper To transmit the document s whose width is less than the letter size 216 mm or A4 size 210 mm we recomme...

Page 18: ...times 5 Press The next feature will be displayed 6 Press Note You can enter your logo by pressing or in step 4 In this case press to move the cursor To correct a mistake Press or to move the cursor to the incorrect character and make the correction To insert a character 1 Press or to move the cursor to the position to the right of where you want to insert the character 2 Press Insert to insert a s...

Page 19: ...SELECT CHARACTERS USING or Instead of pressing the dial keys you can select characters using or 1 Press or until the desired character is displayed 2 Press to move the cursor to the next space The character displayed in step 1 is inserted 3 Return to step 1 to enter the next character Display order of characters 19 KX FHD301 ...

Page 20: ...for replacement Model No KX FA65 film cartridge prints about 330 letter size pages Refer to OPTIONAL ACCESSORIES P 7 1 Open the cover by pressing the cover open button 2 Remove the used film cartridge 3 Remove the film stopper from the new film cartridge by pressing it up 4 If the film is slack tighten it by winding the gears 5 Turn the film cartridge over so that the BACK is facing up 20 KX FHD30...

Page 21: ...cartridge into the unit and then lowering the BACK of the cartridge into place 7 Close the cover securely by pushing down on the dotted area at both ends The unit will check that there is no slack on the film The following message will be displayed Display 21 KX FHD301 ...

Page 22: ...ng and communication testing to determine if the problem originates from the transmitter receiver or the telephone line 4 Determine causes Determine the causes of the equipment problem by troubleshooting 5 Equipment repairs Repair or replace the defective parts and take appropriate measures at this stage to ensure that the problem will not recur 6 Confirm normal operation of the equipment After co...

Page 23: ...1 15 2 MAINTENANCE CHECK ITEMS COMPONENT LOCATIONS 23 KX FHD301 ...

Page 24: ...ARDS AND AC INLET P 112 6 Glass If the glass is dirty clean them with a dry soft cloth Refer to MAINTENANCE P 25 7 Abnormal wear and tear or loose parts Replace the part Check if the screws are tight on all parts 1 15 2 2 MAINTENANCE CYCLE No Item Cleaning Cycle Replacement Cycle Procedure 1 Separation Roller Ref No 174 3 months 7 years 31 500 documents Refer to HOW TO REMOVE THE SEPARATION ROLLER...

Page 25: ...tion Do not use paper products such as paper towels or tissues to clean the inside of the unit 1 15 3 2 CLEANING THE THERMAL HEAD AND SILVER BAR If dirty patterns or black or white bands appear on a copied or received document clean the thermal head and silver bar 1 Disconnect the power cord and the telephone line cord 2 Open the cover by pressing the cover open button 3 Clean the thermal head and...

Page 26: ...ut any slack 2 Before troubleshooting first check that the connectors and cables are connected correctly not loose If the problem occurs randomly check it very carefully 3 When connecting the AC power cord with the unit and checking the operation exercise utmost care when handling electric parts in order to avoid electric shocks and short circuits 4 After troubleshooting double check that you have...

Page 27: ... due to a lack of recording paper or a recording paper jam Install paper or clear the jammed paper When performing memory transmission the document being stored exceeds the memory capacity of the unit Transmit the entire document manually The film is empty Replace the film cartridge with a new one The film is slack Tighten it and install again When making a copy the document being stored exceeds t...

Page 28: ...ve the jammed document as follows 1 Open the cover by pressing the cover open button 2 Remove the jammed document carefully 3 Close the cover securely by pushing down on the dotted area at both ends Note Do not pull out the jammed paper forcibly before opening the cover 28 KX FHD301 ...

Page 29: ...per as follows 1 Open the cover by pressing the cover open button 2 Remove the film cartridge 3 Remove the jammed recording paper 4 If the film is slack turn the film cartridge over and tighten it by winding the gears 5 Turn the film cartridge over so that the BACK is facing up 6 Replace the film cartridge by first placing the front of the cartridge into the unit and then lowering the BACK of the ...

Page 30: ...aper from the recording paper entrance 2 Press to clear the message 2 2 2 3 WHEN PAPER HAS NOT BEEN EJECTED AND NO ERROR MESSAGES ARE SHOWN ON THE DISPLAY 1 Tilt the unit up and pull the jammed recording paper out of the recording paper exit 2 Remove the jammed recording paper from the recording paper exit If you cannot remove the jammed paper remove it by following the WHEN PAPER HAS JAMMED UNDER...

Page 31: ...y use different expressions for the same problem as they are not a technician or engineer Using your experience test the problem area corresponding to the claim Also returns from a customer or dealer often have a claim tag For these cases as well you need to determine the problem Test the unit using the simple check list on SIMPLE CHECK LIST P 32 Difficult problems may be hard to determine so repe...

Page 32: ...ION P 76 Operation panel Keys are not accepted See OPERATION PANEL SECTION P 82 Sensor If the electric circuit is the cause the error message corresponding to the sensor will be displayed See SENSOR SECTION P 83 2 3 3 1 SIMPLE CHECK LIST SERIAL NO DATE FUNCTION JUDGEMENT REFERENCE FAX operation Transmission OK NG Receiving OK NG Copy operation OK NG Telephone operation Handset transceiver receiver...

Page 33: ...RD SECTION P 67 POWER SUPPLY BOARD SECTION P 79 SENSOR SECTION P 83 TEST FUNCTIONS P 99 DISASSEMBLY INSTRUCTIONS P 105 STEPPING MOTOR DRIVE CIRCUIT P 137 2 3 4 ADF Auto Document Feed SECTION 2 3 4 1 NO DOCUMENT FEED 33 KX FHD301 ...

Page 34: ...2 3 4 2 DOCUMENT JAM CROSS REFERENCE SENSOR SECTION P 83 DISASSEMBLY INSTRUCTIONS P 105 34 KX FHD301 ...

Page 35: ...metimes the document will not be fed Fig B CROSS REFERENCE MAINTENANCE P 25 DISASSEMBLY INSTRUCTIONS P 105 Note When confirming if the characters are extended or distorted or if the feed problem is occurred use this test chart format Fig B 35 KX FHD301 ...

Page 36: ...3 4 4 SKEW We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it CROSS REFERENCE MAINTENANCE CHECK ITEMS COMPONENT LOCATIONS P 23 DISASSEMBLY INSTRUCTIONS P 105 36 KX FHD301 ...

Page 37: ...P 67 POWER SUPPLY BOARD SECTION P 79 SENSOR SECTION P 83 TEST FUNCTIONS P 99 DISASSEMBLY INSTRUCTIONS P 105 OPERATION PANEL SECTION P 174 2 3 4 5 THE RECORDING PAPER DOES NOT FEED We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it 37 KX FHD301 ...

Page 38: ...2 3 4 6 PAPER JAM CROSS REFERENCE SENSOR SECTION P 83 TEST FUNCTIONS P 99 DISASSEMBLY INSTRUCTIONS P 105 SENSORS AND SWITCHES P 146 38 KX FHD301 ...

Page 39: ...THE SENT FAX DATA IS SKEWED We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it CROSS REFERENCE SKEW P 36 2 3 4 9 THE RECEIVED FAX DATA IS SKEWED We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it CROSS REFERENCE MULTIPLE FEED AND SKEW P 39 39 KX FHD301 ...

Page 40: ...2 3 4 10 RECEIVED OR COPIED DATA IS EXPANDED We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it CROSS REFERENCE DISASSEMBLY INSTRUCTIONS P 105 40 KX FHD301 ...

Page 41: ... IS COPIED We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it CROSS REFERENCE A BLANK PAGE IS RECEIVED P 43 TEST FUNCTIONS P 99 DISASSEMBLY INSTRUCTIONS P 105 THERMAL HEAD P 134 41 KX FHD301 ...

Page 42: ...Fig C 42 KX FHD301 ...

Page 43: ... BOARD SECTION P 76 TEST FUNCTIONS P 99 2 3 4 13 BLACK OR WHITE VERTICAL LINE We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it CROSS REFERENCE CLEANING THE THERMAL HEAD AND SILVER BAR P 25 MULTIPLE FEED P 35 DISASSEMBLY INSTRUCTIONS P 105 43 KX FHD301 ...

Page 44: ...INE ON PRINT OUT We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it CROSS REFERENCE A BLANK PAGE IS COPIED P 41 DIGITAL BOARD SECTION P 67 TEST FUNCTIONS P 99 DISASSEMBLY INSTRUCTIONS P 105 44 KX FHD301 ...

Page 45: ...BNORMAL IMAGE IS PRINTED We recommend making a copy of the Fig B document in MULTIPLE FEED P 35 and using it CROSS REFERENCE ANALOG BOARD SECTION P 76 TEST FUNCTIONS P 99 DISASSEMBLY INSTRUCTIONS P 105 45 KX FHD301 ...

Page 46: ...metimes fails The unit can copy documents Troubleshooting Problem with the service line or with the transmitter s fax 4 The fax completely fails to transmit or receive The unit can copy documents Troubleshooting Problem with the electric circuit 5 The fax fails either to transmit or receive when making a long distance or an international call The unit can copy documents Detailed description of the...

Page 47: ...2 3 5 1 DEFECTIVE FACSIMILE SECTION 2 3 5 1 1 TRANSMIT PROBLEM CROSS REFERENCE MAINTENANCE P 25 ADF Auto Document Feed SECTION P 33 OPERATION PANEL SECTION P 82 47 KX FHD301 ...

Page 48: ...2 3 5 1 2 SOMETIME THERE IS A TRANSMIT PROBLEM Note 596 Transmit level set represents a service code Refer to SERVICE FUNCTION TABLE P 89 48 KX FHD301 ...

Page 49: ...PAPER when the fax switches to the memory receiving mode and the memory capacity becomes full of the unprintable data In this case error messages MEMORY FULL and its main cause for example CHECK PAPER are displayed on the LCD Once you solve the main problem MEMORY FULL will be cancelled and the reception problem will be resolved LCD display messages indicating the error causes are shown below CHEC...

Page 50: ...STANCE OR INTERNATIONL COMMUNICATIONS Cause 1 The other party is executing automatic dialing the call has been received by this unit and the CED or DIS signal response time is too long In most cases this unit detects the CNG signal and can respond to CED or DIS According to the ITU T standard the communication procedure is cancelled when there is no response from the other party within 35 sec so t...