8. Help
46
8.3.3 Fax – sending
8.3.4 Fax – receiving
Problem
Cause & Solution
I cannot send documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 13).
L
The other party’s fax machine is busy or has run out of recording paper. Try
again.
L
The other party’s machine is not a fax machine. Check with the other party.
L
The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 21).
L
The memory is full of received documents and the quick scan (feature #34
on page 38) is ON. Turn this feature OFF, and send the fax again.
I cannot send a fax overseas.
L
Use the overseas transmission mode (feature #23 on page 37).
L
Add two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted or not
clear.
L
If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L
An extension telephone on the same line is occupying the line. Hang up the
extension telephone and try again.
L
Try copying the document with this unit. If the copied image is clear, there
may be something wrong with the other party’s machine.
L
Adjust the scan contrast using feature #58 (page 39).
The other party complains
that black lines, white lines or
smudges appear on their
received document.
L
The scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 51). Please do not insert a document before correction fluid has dried
completely.
Documents frequently
misfeed.
L
Clean the document feeder rollers and rubber flap (page 51).
Problem
Cause & Solution
I cannot receive documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit. Connect
to the
[
LINE
]
jack (page 13).
L
The ink film is empty. Replace the ink film with a new one (page 9).
I cannot receive documents
automatically.
L
The receiving mode is set to TEL mode. Change the receiving mode to
TAM/FAX mode (page 26), FAX ONLY mode (page 27) or TEL/FAX mode
(page 26).
L
The time taken to answer the call is too long. Decrease the number of rings
in feature #06 (page 35).
L
The greeting message is too long. Record a shorter message (page 31).
The display shows
“
CONNECTING.....
”, but
faxes are not received.
L
The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode to TAM/FAX mode (page 26), TEL mode
(page 25) or TEL/FAX mode (page 26).
A blank sheet is ejected.
L
If a blank sheet is ejected after the received document is printed out, the
size of the document sent by the other party is as large as, or larger than,
the recording paper, and the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (page 38).
L
The other party placed the document in their fax machine facing the wrong
way. Check with the other party.
FP373FX-PNQX1826ZA-OI-en.book Page 46 Thursday, November 6, 2008 11:23 AM
Summary of Contents for KX-FP373FX
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