10. Help
97
For Fax Advantage assistance, call 1-800-435-7329.
Troubleshooting
10.3 When a function does
not work, check here
10.3.1 Initial settings
I cannot hear a dial tone.
L
If you used a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L
Disconnect the unit from the telephone line
and connect a known working telephone. If
the working telephone operates properly,
contact our service personnel to have the unit
repaired. If the working telephone does not
operate properly, contact your telephone
company.
L
The power cord or telephone line cord is not
connected. Check the connections.
L
If you connected the fax machine through a
computer modem, connect the fax machine
directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting may be wrong.
Change the setting (feature #13 on page 75,
or page 86).
The unit does not work.
L
Check the battery is installed correctly (page
18).
L
Check the connections (page 20).
L
Fully charge the battery (page 22).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it
(page 29, 30).
10.3.2 General
The unit displays “
CHECK PAPER
” even
though paper is inserted.
L
The paper is inserted halfway. Insert it
correctly (page 17) and press
{
START
}
to
clear the message.
The other party complains they only hear a
fax tone and cannot talk.
L
FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L
Change the receiving mode to TEL mode
(page 57) or TAM/FAX mode (page 58).
L
If you use a Distinctive Ring service, turn
AUTO ANSWER OFF so that the fax
machine is in TEL mode.
L
If you use a Distinctive Ring service, make
sure you have set the same ring pattern
assigned by the telephone company (page
61).
The
{
REDIAL/PAUSE
}
button does not
function properly.
L
If this button is pressed during dialing, a
pause will be inserted. If pressed
immediately after a dial tone is obtained, the
last number dialed will be redialed.
The receiving mode does not function
properly.
L
The Distinctive Ring is set (feature #31 on
page 77).
During programming, I cannot enter the code
or ID number.
L
All or part of the number is the same as
another code or ID. Change the number:
–
remote operation ID (code): feature #11
on page 75, or page 85,
–
fax activation code: feature #41 on page
77,
–
password for mailbox 2: feature #51 on
page 78, or page 85,
–
password for mailbox 3: feature #52 on
page 78, or page 85.
L
You entered a one-digit number for the
password of mailbox 2 or 3. Enter 2-digit
number (00–99) (feature #51 on page 78,
feature #52 on page 78, or page 85).
The ink film runs out quickly.
L
Even if there are only a few sentences, every
page that comes out of the machine is
considered a full page.
L
Turn OFF the following features:
–
sending report: feature #04 on page 75.
–
journal report: feature #22 on page 76.
–
Caller ID list: feature #26 on page 77.
The unit beeps.
L
Recording paper/ink film has run out. Press
{
STOP
}
to stop the beeps and install
paper/ink film.
Whenever I try to retrieve my voice mail
messages, I am interrupted by the fax tone.
L
You are probably entering
{*}{#}{
9
}
. This
is the default setting for the fax activation
code. If you use a voice mail service, turn the
FPG391_en.book Page 97 Friday, July 16, 2004 5:38 PM
