Making Calls with an SDN Button
When Standard SDN Key mode is assigned to an SDN extension (secretary) through COS programming, SDN
extensions (secretaries) can make calls for PDN extensions (bosses) on the SDN button. For example, a boss
can ask a secretary to make a call and put the call on hold, after which, the boss can retrieve the held call.
Through COS programming, it is possible to allow an SDN extension to make calls using the COS of the PDN
extension. All other settings that are available when using the Walking COS feature are also applied (
®
20.1.1 Walking COS).
SDN Direct Dial
An SDN extension can call a PDN extension or transfer a call to a PDN extension using an SDN button.
In this case:
–
Only the PDN extension rings (i.e., other SDN extensions do not ring).
–
The delayed ringing and DND settings of the PDN extension are ignored.
Depending on the mode selected through COS programming, SDN Direct Dial is performed in one of two ways,
as follows:
–
Enhanced DSS Key mode: pressing the SDN button once.
–
Standard SDN Key mode: pressing the SDN button twice (a dial tone is heard the first time the SDN button
is pressed).
Calls answered using the SDN button can be transferred to the PDN extension by simply pressing the SDN
button once, regardless of the mode.
LED Indication
The LED patterns and the corresponding status of PDN and SDN buttons are as follows:
Light Pattern
PDN Button Status
SDN Button Status
Off
This extension is idle.
The corresponding PDN extension is idle.
Green on
The extension is on a call using the PDN
button.
The extension is on a call using the SDN
button.
Slow green
flashing
A call is on hold using the PDN button.
A call is on hold using the SDN button.
Moderate
green
flashing
•
A call on a PDN button is on
Exclusive Call Hold or consultation
hold.
•
The PDN extension is adding a
member to a conference or using the
line for an Unattended Conference,
on a PDN button.
•
A call answered using the SDN button
is on Exclusive Call Hold or consultation
hold.
•
The SDN extension is adding a member
to a conference, or using the line for an
Unattended Conference.
Rapid green
flashing
An incoming call is arriving at this
extension.
Receiving Hold Recall or automatic callback
ringing from a call answered using the SDN
button.
Document Version 2009-12
Feature Manual
207
13.1.7 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension
Summary of Contents for KX-NCP500
Page 12: ...12 Feature Manual Document Version 2009 12 Table of Contents...
Page 13: ...Section 1 Features and Configurations A Document Version 2009 12 Feature Manual 13...
Page 26: ...26 Feature Manual Document Version 2009 12 1 1 7 Automatic Time Adjustment...
Page 27: ...Section 2 Features and Configurations B Document Version 2009 12 Feature Manual 27...
Page 29: ...Section 3 Features and Configurations C Document Version 2009 12 Feature Manual 29...
Page 64: ...64 Feature Manual Document Version 2009 12 3 1 23 CTI Computer Telephony Integration...
Page 65: ...Section 4 Features and Configurations D Document Version 2009 12 Feature Manual 65...
Page 89: ...Section 5 Features and Configurations E Document Version 2009 12 Feature Manual 89...
Page 100: ...100 Feature Manual Document Version 2009 12 5 1 9 External Sensor...
Page 101: ...Section 6 Features and Configurations F Document Version 2009 12 Feature Manual 101...
Page 121: ...Section 7 Features and Configurations G Document Version 2009 12 Feature Manual 121...
Page 126: ...126 Feature Manual Document Version 2009 12 7 1 1 GROUP FEATURES...
Page 127: ...Section 8 Features and Configurations H Document Version 2009 12 Feature Manual 127...
Page 134: ...134 Feature Manual Document Version 2009 12 8 1 6 Hot Line...
Page 135: ...Section 9 Features and Configurations I Document Version 2009 12 Feature Manual 135...
Page 169: ...Section 10 Features and Configurations L Document Version 2009 12 Feature Manual 169...
Page 177: ...Section 11 Features and Configurations M Document Version 2009 12 Feature Manual 177...
Page 186: ...186 Feature Manual Document Version 2009 12 11 1 5 Mute...
Page 187: ...Section 12 Features and Configurations O Document Version 2009 12 Feature Manual 187...
Page 194: ...194 Feature Manual Document Version 2009 12 12 1 5 Operator Features...
Page 195: ...Section 13 Features and Configurations P Document Version 2009 12 Feature Manual 195...
Page 268: ...268 Feature Manual Document Version 2009 12 13 1 30 PT Programming...
Page 269: ...Section 14 Features and Configurations Q Document Version 2009 12 Feature Manual 269...
Page 272: ...272 Feature Manual Document Version 2009 12 14 1 2 Quick Setup...
Page 273: ...Section 15 Features and Configurations R Document Version 2009 12 Feature Manual 273...
Page 279: ...Section 16 Features and Configurations S Document Version 2009 12 Feature Manual 279...
Page 301: ...Section 17 Features and Configurations T Document Version 2009 12 Feature Manual 301...
Page 321: ...Section 18 Features and Configurations U Document Version 2009 12 Feature Manual 321...
Page 323: ...Section 19 Features and Configurations V Document Version 2009 12 Feature Manual 323...
Page 344: ...344 Feature Manual Document Version 2009 12 19 1 5 Voice Mail DTMF Integration...
Page 345: ...Section 20 Features and Configurations W Document Version 2009 12 Feature Manual 345...
Page 354: ...354 Feature Manual Document Version 2009 12 20 1 5 Wireless XDP Parallel Mode...
Page 355: ...Section 21 Appendix Document Version 2009 12 Feature Manual 355...
Page 369: ...Index Document Version 2009 12 Feature Manual 369...
Page 375: ...Document Version 2009 12 Feature Manual 375 Notes...