1.2.2.4 Queuing Feature
Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (
®
2.2.4 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command
Description
Condition
OGM xx
An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
After the OGM, Music on Hold will be sent
and the next event in the sequence will
be activated.
b
´
5 s
Puts the caller in the waiting queue for
b (01-16)
´
5 seconds.
If an OGM has not been sent to the caller,
the caller hears a ringback tone.
If an OGM has been sent to the caller, the
caller hears Music on Hold.
Sequence c
Redirects to sequence c. "c" applies
to the sequence number.
None
Overflow
Redirects to the overflow destination.
None
Disconnect
Disconnects the line.
None
None
(No command)
Redirects to the next sequence.
If assigned as sequence 01, the Queuing
Time Table will not be activated.
[Programming Example of Queuing Time Table]
Queuing Time Table No.
Sequence
Sequence 01
Sequence 02
Sequence 03
Sequence 04
...
01
OGM 01
6
´
5 s
OGM 03
Overflow
02
OGM 02
6
´
5 s
OGM 04
None
03
:
:
:
:
:
:
*1
®
5.15 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—
Queuing Sequence—Sequence 01–16
®
[631] Sequences in Queuing Time Table
*2
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Feature Guide
55
1.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-NCP500
Page 13: ...Section 1 Call Handling Features Feature Guide 13...
Page 89: ...User Manual References 1 2 1 Basic Calling Feature Guide 89 1 5 4 Trunk Call Features...
Page 169: ...User Manual References 1 4 2 Holding a Call Feature Guide 169 1 13 1 Call Hold...
Page 185: ...1 7 2 Answering Denying a Paging Announcement Feature Guide 185 1 16 1 Paging...
Page 394: ...394 Feature Guide 1 33 1 Cellular Phone Features SUMMARY...
Page 395: ...Section 2 System Configuration and Administration Features Feature Guide 395...
Page 444: ...444 Feature Guide 2 4 6 Packet Internet Groper PING Confirmation...
Page 445: ...Section 3 Appendix Feature Guide 445...
Page 461: ...Index Feature Guide 461...
Page 467: ...Feature Guide 467 Notes...
