7.10 Utility—Automatic Two-way Recording
7.10.1 Utility—Automatic Two-way Recording—Supervisor
Setting
Specify the extensions of supervisors that will control the Automatic Two-way Recording feature for agent
extensions. These settings may be changed by a programmer with a User (Administrator) account.
1.
Click
Add/Delete
.
2.
Select supervisor extensions from the list, and click
OK
.
3.
Repeat this procedure to add multiple supervisors. Click
OK
when finished.
7.10.2 Utility—Automatic Two-way Recording—Extension
Setting
Specify the Automatic Two-way Recording settings for each supervisor. These settings may be changed by
a programmer with a User (Administrator) account.
1.
From the
Select a Supervisor
drop-down list, select a supervisor (specified in
Automatic Two-way Recording—Supervisor Setting
).
2.
In
UM Destination Mailbox
specify the mailbox where the Automatic Two-way Recording data will be
sent. Select
Add New Mailbox
and specify a new mailbox number, or select an existing mailbox from
the
Select Mailbox
drop-down list.
3.
In
What type of calls to record
, check the boxes to specify if internal calls, external calls, and/or calls
made to an incoming call distribution group will be recorded to the mailbox.
4.
In
Select User Extensions
, click
Add
.
5.
Select the check boxes for the agent extensions that the supervisor will control, and then click
OK
.
6.
Click
List View
to confirm the current Automatic Two-way Recording settings for each supervised
extension.
7.
Click
OK
when you have finished configuring settings and adding agent extensions for a supervisor.
Once these settings have been configured, supervisors can change settings for agent extensions they have
been assigned in
8.3.1 Users—Automatic Two-way Recording—Edit a Recording
7.10.3 Utility—Automatic Two-way Recording—Extension
Setting List
In this list you can view the settings of extensions that are programmed to have calls recorded by the
Automatic Two-way Recording feature. Information for each extension, including the extension’s supervisor,
UM Group number, and Automatic Two-way Recording destination mailbox is displayed.
You can specify which types of calls will recorded for each extension. These settings may be changed by a
programmer with a User (Administrator) account.
1.
For an extension, select a setting for
Internal Call
,
External Call
, and
ICDG Incoming Only
. (See
below for details.)
•
Internal Call
: Extension-to-extension calls are recorded.
•
External Call
: Calls with outside parties are recorded.
•
ICDG Incoming Only
: Only calls from outside parties that are received through an incoming call
distribution group are recorded.
2.
Select
On
or
Off
for that setting.
7.10 Utility—Automatic Two-way Recording
PC Programming Manual
131
Summary of Contents for KX-NS300
Page 4: ...Introduction 4 PC Programming Manual...
Page 18: ...Table of Contents 18 PC Programming Manual...
Page 22: ...Table 1 Standard 1 1 3 Entering Characters 22 PC Programming Manual...
Page 23: ...Table 2 For NE model 1 1 3 Entering Characters PC Programming Manual 23...
Page 24: ...Table 3 For RU UC model 1 1 3 Entering Characters 24 PC Programming Manual...
Page 25: ...Table 4 For Greece 1 1 3 Entering Characters PC Programming Manual 25...
Page 52: ...2 3 Frequently Asked Questions FAQ 52 PC Programming Manual...
Page 72: ...5 4 System Control System Shutdown 72 PC Programming Manual...
Page 136: ...7 12 Utility CS Web Connection 136 PC Programming Manual...
Page 156: ...8 4 4 Users Call Management ACD Export History 156 PC Programming Manual...
Page 310: ...9 38 2 PBX Configuration 1 5 2 Configuration DSP Resource Usage 310 PC Programming Manual...
Page 424: ...11 12 2 PBX Configuration 3 12 2 Group VM DTMF Group Group Settings 424 PC Programming Manual...
Page 480: ...12 3 1 PBX Configuration 4 3 Extension DSS Console DSS key data copy 480 PC Programming Manual...
Page 494: ...13 5 PBX Configuration 5 5 Optional Device External Sensor 494 PC Programming Manual...
Page 508: ...14 6 PBX Configuration 6 6 Feature Tenant 508 PC Programming Manual...
Page 516: ...15 5 PBX Configuration 7 5 TRS Miscellaneous 516 PC Programming Manual...
Page 526: ...16 7 PBX Configuration 8 7 ARS Authorisation Code for TRG 526 PC Programming Manual...
Page 548: ...18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous 548 PC Programming Manual...
Page 590: ...20 1 3 UM Configuration 1 3 Mailbox Settings Auto Configuration 590 PC Programming Manual...
Page 602: ...21 1 UM Configuration 2 Class of Service 602 PC Programming Manual...
Page 652: ...24 4 UM Configuration 5 4 System Parameters Parameters 652 PC Programming Manual...
Page 658: ...26 1 UM Configuration 7 System Security 658 PC Programming Manual...
Page 674: ...27 4 2 Network Service 4 2 Other NAS 674 PC Programming Manual...
Page 675: ...Section 28 Appendix PC Programming Manual 675...
Page 683: ...Feature Programming References PC Programming Manual 683...
Page 749: ...Note PC Programming Manual 749...
Page 750: ...Note 750 PC Programming Manual...
Page 751: ...Note PC Programming Manual 751...