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2.13 Holding Features

2.13.1 Call Hold

Description

An extension user can put a call on hold. The following features are available depending on the result.

Feature

Description

Regular Hold

Any extension can retrieve a held call.

Exclusive Call Hold

Only the extension user who held the call can retrieve it.

The result of the holding operation can be determined through system programming. Pressing the HOLD button
again just after the first time alternates the mode between Regular and Exclusive Call Hold.

Conditions

•

Call Hold Limitation

A PT user can hold one intercom call and/or multiple trunk calls at a time. An SLT user can hold either one
intercom call or one trunk call at a time. By using the Call Park feature, PT and SLT users can hold multiple
trunk calls and intercom calls simultaneously. (

®

2.13.2 Call Park)

•

Music on Hold

Music, if available, is sent to the held party. (

®

2.13.4 Music on Hold)

•

Hold Recall

If a call on hold is not retrieved within a preprogrammed time period, Hold Recall is heard at the extension
which put the call on hold. If the extension is engaged in a call, the Hold Alarm will be heard.

•

If an outside party is placed on hold and not retrieved within a preprogrammed time period, the call is
automatically disconnected. This timer starts when Hold Recall activates.

•

Automatic Call Hold

A PT user can be programmed holding of the current call when pressing another CO/ICD Group/
INTERCOM/PDN button, through system programming. If this feature is not enabled, the current call will
be disconnected.

[Example]

It is possible to receive a call by pressing the flashing ICD Group button, this puts the current intercom call
(on the INTERCOM button) on hold. To return to the held call, press the INTERCOM button.

•

Call Hold Retrieve Deny

If an extension user cannot call certain extensions on a COS basis (

®

2.1.2.2 Internal Call Block), he

cannot retrieve the held call which the extensions made.

•

SLT Hold Mode

It is possible to choose how to hold a line and transfer a call with an SLT in the following methods through
system programming:

Hold

Hold

(to be Retrieved from

Another Extension)

Transfer to Trunk

Transfer to

Extension

Mode 1

Flashing the

hookswitch

+

Going on-hook

Flashing the hookswitch

+

Hold Feature No.

+

Going on-hook

Flashing the

hookswitch

+

Trunk Access No.

Flashing the

hookswitch

+

Extension No.

Feature Manual

193

2.13.1 Call Hold

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Summary of Contents for KX-NS700

Page 1: ...lly before using this product and save this manual for future use In particular be sure to read 1 1 1 For Your Safety Page 18 before using this product KX NS700 PFMPR Software File Version 004 60000 o...

Page 2: ...tware version some features may not function For details about which versions support these features consult your dealer The feature explained below that displays the registered name on the second lin...

Page 3: ...ribed in the Operating Manual is noted for your reference Abbreviations There are many abbreviations used in this manual e g PT for proprietary telephone Please refer to the list in the next section f...

Page 4: ...h model number e g KX NS700NE is omitted unless necessary All system programming can be performed through PC programming 5 4 2 PC Programming However only a subset can be performed through PT programm...

Page 5: ...Name Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identi...

Page 6: ...OGM Outgoing Message OHCA Off hook Call Announcement P P2P Peer to Peer PDN Primary Directory Number PIN Personal Identification Number PING Packet Internet Groper P MP Point to multipoint P P Point...

Page 7: ...arring Toll Restriction Call Barring U UCD Uniform Call Distribution UM Unified Messaging UPS Uninterruptible Power Supply V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Network...

Page 8: ...Incoming Call Distribution Group Features 52 2 2 2 1 Incoming Call Distribution Group Features SUMMARY 52 2 2 2 2 Group Call Distribution 56 2 2 2 3 Outside Destinations in Incoming Call Distribution...

Page 9: ...2 8 Automatic Route Selection ARS Features 146 2 8 1 Automatic Route Selection ARS 146 2 9 Primary Directory Number PDN Secondary Directory Number SDN Features 153 2 9 1 Primary Directory Number PDN...

Page 10: ...2 20 Message Features 246 2 20 1 Message Waiting 246 2 20 2 Absent Message 248 2 21 Proprietary Telephone PT Hardware Features 250 2 21 1 Fixed Buttons 250 2 21 2 Flexible Buttons 253 2 21 3 LED Indi...

Page 11: ...331 3 1 2 4 Password Administration 332 3 1 2 5 System Backup Restore 332 3 1 2 6 System Reports 333 3 1 2 7 System Security 333 3 2 System and Subscriber Features 334 3 2 1 System Features 334 3 2 1...

Page 12: ...Bookmark 358 3 2 2 5 Call through Service 358 3 2 2 6 Call Transfer Scenario 358 3 2 2 7 Call Transfer Status 359 3 2 2 8 Callback Number Entry 359 3 2 2 9 Caller ID Callback 359 3 2 2 10 Delete Mess...

Page 13: ...IE Line and Trunk Connection 407 4 3 1 3 TIE Line Programming 420 4 3 1 4 Common Extension Numbering for 2 PBXs 429 4 3 2 Voice over Internet Protocol VoIP Network 430 4 3 2 1 Gateway Groups 434 4 3 2...

Page 14: ...26 5 4 3 PT Programming 529 5 4 4 DSP Resource Usage 531 5 4 4 1 DSP Resource Reservation 535 5 4 4 2 DSP Resource Advisor 537 5 4 5 Automatic Setup 539 5 4 6 Dynamic Host Configuration Protocol DHCP...

Page 15: ...6 5 5 PFMPR Software File Version 004 4xxxx 576 6 5 6 PFMPR Software File Version 004 6xxxx 576 Feature Manual 15 Table of Contents...

Page 16: ...16 Feature Manual Table of Contents...

Page 17: ...Section 1 For Your Safety Feature Manual 17...

Page 18: ...and injury caused when this unit is operated or handled improperly CAUTION This notice means that misuse could result in injury or damage to property The following types of symbols are used to classi...

Page 19: ...of DISA The cost of such calls will be billed to the owner renter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random...

Page 20: ...20 Feature Manual 1 1 1 For Your Safety...

Page 21: ...Section 2 Call Handling Features Feature Manual 21...

Page 22: ...rtual Private Network VPN Mother Board V IPGW H 323 Mother Board V SIPGW SIP LCOT BRI PRI CO 2 Extension QSIG Master QSIG Slave E1 DR2 Enable default Enable 1 4 3 1 TIE Line Service 2 4 3 3 ISDN Virtu...

Page 23: ...s a call to a CLI destination if the caller s identification number has been assigned in the Caller ID Table 2 1 1 5 Calling Line Identification CLI Distribution 4 Available Distribution Feature for E...

Page 24: ...nswer a call within a preprogrammed time period Intercept time it is redirected to the preprogrammed destination 2 1 1 6 Intercept Routing Busy DND If a called party is busy or in DND mode the call is...

Page 25: ...outed to the operator Intercept Routing No Destination Yes Is the DIL destination of the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled and the caller...

Page 26: ...is enabled Route to CLI destination In Lunch mode CLI is disabled Route to DIL destination extension 100 PC Programming Manual References 18 2 PBX Configuration 10 2 CO Incoming Call DIL Table Port S...

Page 27: ...call is routed to the DID DDI destination The call is routed to the CLI destination No Yes Is the DID DDI number found in the DID DDI table Yes Is the DID DDI destination for the time mode assigned No...

Page 28: ...ntegration with a VPS 2 28 3 Voice Mail DPT Digital Integration Explanation If the DID DDI number is 123 4567 1 Checks the number in the table Matches the number in location 0001 2 Checks the time mod...

Page 29: ...ving 6 The PBX finds the match in location 0003 in the table So the call is routed to extension 101 PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Miscellaneous Inc...

Page 30: ...ation No Yes Yes Is the MSN found in the MSN table The call is ignored Is the MSN destination for the time mode assigned No Calling Line Identification CLI Distribution If the CLI routing is enabled a...

Page 31: ...100 Conditions To use this feature the MSN service must be assigned as the distribution method for a trunk port MSN Modification It is possible to modify a received MSN to make it shorter which may b...

Page 32: ...ng Manual References 421 BRI DIL DDI MSN Selection 426 BRI Configuration Feature Manual References 2 1 1 5 Calling Line Identification CLI Distribution 3 2 1 39 Service Group 5 1 3 Tenant Service 5 1...

Page 33: ...DI c MSN Ringing Service Each trunk for DIL and the DID DDI MSN number can enable or disable the CLI feature for each time mode day lunch break night 5 1 4 Time Service When the call has Caller ID inf...

Page 34: ...ght 18 4 PBX Configuration 10 4 CO Incoming Call MSN Table CLI Ring for MSN Day Lunch Break Night 14 1 PBX Configuration 6 1 Feature System Speed Dial Name CO Line Access Number Telephone Number CLI D...

Page 35: ...assigned to extension ports 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Intercept Destination Intercept Destination When called party does not answer Day Lunch Break N...

Page 36: ...the operator AA 0 AA 9 The call will be redirected to the destination assigned to that AA number 13 3 1 PBX Configuration 5 3 1 Optional Device Voice Message DISA System Option 1 DISA Intercept Inter...

Page 37: ...estinations Intercept Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension PS Incoming Call Distribution Group PS Ring Group UM Group VM Group DTMF DPT External Pager TAFAS DIS...

Page 38: ...be enabled or disabled on a system basis 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing for Extension Call IRNA Timer The IRNA timer can be set on a system basi...

Page 39: ...busy 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Intercept Routing DND Destination sets DND Intercept Routing to Operator No Destination Destination is not programmed Intercep...

Page 40: ...hrough the LCOT card even when disabled If an operator tenant PBX is not assigned The extension that is connected to the lowest numbered port and is ready to receive calls will be the intercept destin...

Page 41: ...h time mode day lunch break night 5 1 4 Time Service on a doorphone port basis Destination Calling from Extension Doorphone Wired Extension PT SLT SIP Extension ISDN Extension PS Incoming Call Distrib...

Page 42: ...PT Programming Manual References 720 Doorphone Call Destination 42 Feature Manual 2 1 2 Internal Call Features...

Page 43: ...annot make calls to COS 2 destinations c COS 3 extensions can make calls to COS 3 destinations only COS 1 Extn 100 Extn 101 COS 2 Extn 102 Extn 103 COS 3 Extn 104 Extn 105 Extn 106 Conditions Restrict...

Page 44: ...stribution Group Group Settings Main COS 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main COS 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settin...

Page 45: ...hrough personal programming 2 5 3 Intercom Call LED Light Emitting Diode LED Indication The light shows line conditions with a variety of light patterns 2 21 3 LED Indication Display Caller s Informat...

Page 46: ...pattern for incoming intercom calls as well as ring tones assigned to certain features e g timed reminder 10 8 3 PBX Configuration 2 8 3 System Ring Tone Patterns Call from Others The ring tone patte...

Page 47: ...nsion Ring Tone Pattern Plan 1 8 10 9 PBX Configuration 2 9 System System Options Option 1 PT Operation PT Ring Off Setting 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings...

Page 48: ...Data Line Security Setting Data Line Security cancels the Call Waiting setting 2 11 5 Data Line Security Call Waiting Tone A PT user can hear different Call Waiting tones for trunk call and intercom...

Page 49: ...guration 4 1 1 Extension Wired Extension Extension Settings Option 2 Manual C Waiting for Extension Call Option 2 Automatic C Waiting Option 4 Call Waiting Tone Type 12 2 1 PBX Configuration 4 2 1 Ext...

Page 50: ...n Extn Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension Extn Incoming call Assigned order Busy...

Page 51: ...p any extension that has set FWD All Calls or DND feature will be skipped and the call will go to the next extension in the group PC Programming Manual References 11 6 PBX Configuration 3 6 Group Exte...

Page 52: ...handle incoming calls Calls to the group can be monitored by an extension assigned as a supervisor 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Overflow Q...

Page 53: ...in Log out 1 Group Call Distribution 2 2 2 2 Group Call Distribution Incoming calls are distributed using one of the following methods Distribution Method Description Uniform Call Distribution UCD Ca...

Page 54: ...n have more than one ICD Group button of the same or different incoming call distribution groups Multiple ICD Group If all ICD Group buttons in the same incoming call distribution group are occupied t...

Page 55: ...Answer Miscellaneous 11 5 1 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Member List 11 5 3 PBX Configuration 3 5 3 Group Incoming Call Distribution Group Miscellane...

Page 56: ...hat received the last call Extn A Starts searching from extn B Skips extn A Received the last call Extn B Extn C Extn D Depending on system programming calls can be directed to the longest idle extens...

Page 57: ...ue immediately Member extensions do not receive the Call Waiting tone Example Group Call Waiting mode All Group call distribution method for idle extensions UCD All extensions hear the Call Waiting to...

Page 58: ...ions which have the FWD or DND feature set If set to ring the FWD DND settings are ignored 2 3 Call Forwarding FWD Do Not Disturb DND Features The Group Call Waiting feature cannot be used with the VI...

Page 59: ...632 Maximum Number of Agents Feature Manual 59 2 2 2 Incoming Call Distribution Group Features...

Page 60: ...3 Virtual PS 2 Virtual PS 1 ICD Group Virtual PS 4 PBX 2 TIE Cellular Company Cellular Phone XDP Parallel The extension registered first in an ICD Group can programme the Forward settings for trunk ca...

Page 61: ...gned for virtual PSs in the same way as for other extensions The Wrap up time feature and Automatic Log out feature are not available for virtual PSs When forwarding calls to a public trunk system pro...

Page 62: ...f an OGM has not been sent to the caller the caller hears a ringback tone If an OGM has been sent to the caller the caller hears Music on Hold Sequence xx Redirects to sequence xx xx applies to the se...

Page 63: ...Table the caller can dial a digit while listening to the OGM and be redirected to the destination assigned to that digit For example programming the VM group floating extension number as DISA AA numb...

Page 64: ...eous Extension No Answer Redirection Time Miscellaneous Maximum No of Busy Extension 11 7 1 PBX Configuration 3 7 1 Group UM Group System Settings Call Waiting on UM Group 12 1 4 PBX Configuration 4 1...

Page 65: ...The extension receives the first available call that was received from all the incoming call distribution groups to which it belongs Example Circular Calls have been distributed by DIL DID DDI CLI Th...

Page 66: ...Distribution Group 3 Distribution order 1 6 2 4 3 5 Explanation Calls are distributed according to the order they were received irrespective of the group distribution order PC Programming Manual Refe...

Page 67: ...ued in the enabled groups have been distributed the calls queued in the other groups will be distributed according to the set distribution order Example In the call centre incoming call distribution g...

Page 68: ...Call mode enabled do not follow the regular distribution order the calls in those groups are distributed in the order of 1 8 4 6 Once all the calls in groups 1 and 3 have been distributed the calls in...

Page 69: ...s performed Available Destination The overflow destinations can be assigned for each incoming call distribution group and each time mode day lunch break night 5 1 4 Time Service The destination can be...

Page 70: ...e call reached an incoming call distribution group by using the DISA feature 2 16 1 Direct Inward System Access DISA The line is disconnected 2 In all other cases Redirection is ignored and the Overfl...

Page 71: ...ated manually Not Ready by pressing the Wrap up button Log in Log out and Wrap up Status Example When the incoming call distribution group is in Priority Hunting distribution method Log out Incoming c...

Page 72: ...a PS in Wireless XDP Parallel Mode completes a call neither the PS nor its wired telephone can have Wrap up time 5 2 4 5 Wireless XDP Parallel Mode Automatic Log out A member extension may be logged...

Page 73: ...Flexible Button Type Parameter Selection for Log in Log out Extension Number for Log in Log out 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 8 Wrap up Timer 12...

Page 74: ...ngest With Incoming Call Queue Monitor Display Log in Log out Monitor Remote Control Mode with DSS Button light JAN 31 08 13AM FRI 601 Sales Section Waiting Calls Now 00006 Max Waiting Time 05 10 EXIT...

Page 75: ...s it will change to monitor mode for the corresponding incoming call distribution group automatically If the display is monitoring another incoming call distribution group it will not change Other Fea...

Page 76: ...D Report The ACD supervisor can analyse the monitoring result as follows Filter Filters the monitoring result according to Group Agent and Call View Report Displays the filtered monitoring result in a...

Page 77: ...k Time Total The total talking time of answered calls for the target ICD group HH MM SS D 1 Average The average talking time of answered calls for the target ICD group HH MM SS Max The longest talking...

Page 78: ...HH MM SS Login Time The total login time for the target agent HH MM SS D 1 Not ready Time The total not ready time for the target agent HH MM SS D 1 Wrap up Time The total wrap up time for the target...

Page 79: ...aintenance Console Scheduled export The report is exported automatically as a CSV file at specified times Up to 10 schedules can be registered and each one can be enabled or disabled individually The...

Page 80: ...days of ACD reports are saved However if Custom Period is selected in Select Period Start Date can be set to a date within 1 year prior to the current date e g if today is 22 December 2016 the oldest...

Page 81: ...estinations 2 3 2 Call Forwarding FWD 2 DND Callers to an extension will hear a tone to inform them that the extension user is not available 2 3 3 Do Not Disturb DND 3 FWD DND Button Group FWD Button...

Page 82: ...swer within a preprogrammed time Busy No Answer When the extension user s line is busy or the user does not answer within a preprogrammed time Depending on the type of incoming intercom or trunk calls...

Page 83: ...ot function if that extension is set as the forwarding destination Parallel Ringing When Forwarding to Trunk When an unanswered call is forwarded to an outside line such as a cellular phone the forwar...

Page 84: ...destination by the FWD No Answer or Busy No Answer feature If a call waits in a queue of an incoming call distribution group and then the call is redirected to the overflow destination by the Queuing...

Page 85: ...an idle extension hunting group Second Line LCD Display Information for ICD Group Redirected Call If an incoming call distribution receives a redirected call the second line of the PT receiving the c...

Page 86: ...1 PBX Configuration 2 6 1 System Numbering Plan Main Features FWD No Answer Timer Set 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings CO SMDR Call Forward to CO Manager Group Forw...

Page 87: ...5 1 1 Class of Service COS Operating Manual References 1 6 1 Forwarding Calls Feature Manual 87 2 3 2 Call Forwarding FWD...

Page 88: ...hile searching for an idle extension within an idle extension hunting group any extension that has DND set will be skipped The call will go to the next extension in the group not the Intercept Routing...

Page 89: ...References 5 1 1 Class of Service COS Operating Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 2 Refusing Incoming Calls Do Not Disturb DND Feature Manual 89 2 3 3 Do...

Page 90: ...ow red flashing DND on Off FWD DND off The functions assigned to the on and flashing patterns can be changed through system programming Group FWD Button Types The FWD feature for the incoming call dis...

Page 91: ...n intercom calls are set to be handled differently from trunk calls forward destination DND on off a in idle mode the light patterns of the FWD DND Both button including FWD DND button fixed button an...

Page 92: ...WD DND 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Group Fwd Both Extension Number for Group Fwd External Extension Number for Group Fwd Interna...

Page 93: ...off hook 2 4 2 Line Preference Incoming Direct One touch Answering A user can answer an incoming call simply by pressing the flashing button Hands free Answerback A user can receive a call automatical...

Page 94: ...wer a call arriving at a Flexible CO or ICD Group button on which the Prime Line is assigned simply by going off hook This works even when multiple calls are received simultaneously Ringing Line defau...

Page 95: ...king up the call While hearing the busy tone the user can check the caller s information on the LCD The call can be picked up by pressing the same DSS button again Example Outside Party 01 2345 6789 T...

Page 96: ...an also pick up a call to a specified extension by pressing the corresponding DSS button This feature is only available when 1 the user s extension is allowed to use this feature through COS programmi...

Page 97: ...age of the called extension If an extension belongs to several call pickup groups its user can monitor calls for all call pickup groups However the lowest numbered call pickup group is prioritised Up...

Page 98: ...y DSS key mode for Incoming Call DSS Key Call Pick up by DSS key for Direct Incoming Call DSS Key Call Pick up by DSS key for ICD Group Call DSS Key Caller Information Display before Call Pick up 11 3...

Page 99: ...Operating Manual References 1 3 3 Answering a Call Ringing at Another Telephone Call Pickup Feature Manual 99 2 4 3 Call Pickup...

Page 100: ...n Hold Calls from an extension that placed a trunk call on Consultation Hold can be treated by this feature as either intercom calls or trunk calls depending on system programming If treated as interc...

Page 101: ...Tone Tone 2 Paged Automatic Answer Option 4 Transfer Automatic Answer for Transferred Call 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 5 Automatic Answer for CO...

Page 102: ...ed Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL STORE button 2 6 4 Speed Dialling Personal System In this case the...

Page 103: ...LT user hears a reorder tone until he goes on hook This feature works in one of the following cases When making an intercom call a If the first digit is not dialled within a preprogrammed time period...

Page 104: ...the calling party talks to the user immediately after a confirmation tone Denying voice calling can also be selected Alternate Calling Ring Voice A caller can change the called party s preset call re...

Page 105: ...Manual References 003 Extension Number 004 Extension Name Feature Manual References 2 21 2 Flexible Buttons Operating Manual References 1 2 1 Basic Calling 1 2 6 Alternating the Calling Method Alterna...

Page 106: ...lling purposes 2 5 4 3 Account Code Entry Pulse to Tone Conversion A user can temporarily switch from Pulse mode to DTMF mode to access special services 2 5 4 4 Dial Type Selection Pause Insertion A u...

Page 107: ...Dial Lock 2 7 3 Extension Dial Lock CLIP Number Notification When dialling an emergency number the preassigned CLIP number for the extension will be sent as a location identification number 4 1 2 2 Ca...

Page 108: ...nly when hearing a dial tone before seizing a trunk Extension users can enter an account code at any time during a call including after the call has been disconnected and a reorder tone is heard Howev...

Page 109: ...Operating Manual References 1 2 1 Basic Calling Feature Manual 109 2 5 4 Trunk Call Features...

Page 110: ...the user can access special services such as computer accessed long distance calling or voice mail services To switch to DTMF mode wait for a preprogrammed time period Default five seconds after the...

Page 111: ...isabled the total duration of the call is not accurately recognised by the PBX The duration of a call can be verified on SMDR using this feature 2 22 1 1 Station Message Detail Recording SMDR It is po...

Page 112: ...the trunk to in service status once a loop current is detected An extension assigned as the manager can manually change the trunk back to in service status Trunk status changes are recorded in the err...

Page 113: ...rier Access code 2 5 4 9 Special Carrier Access Code c Second Dial Tone Waiting code Conditions The Pause time is programmable for each trunk Pauses can be stored in Memory Dialling When a Second Dial...

Page 114: ...a trunk group of the behind PBX A preprogrammed Pause time will be automatically inserted between the user dialled Host PBX Access code and the subsequent digits 2 5 4 7 Pause Insertion Example Dials...

Page 115: ...nly long distance calls on SMDR when a trunk port is connected directly to the telephone company not a host PBX This is allowed when the long distance code e g 0 is assigned as the Host PBX Access cod...

Page 116: ...rring Barring ARS A pause is not automatically inserted between the user dialled access code and the subsequent digits when the ARS mode is enabled 2 8 1 Automatic Route Selection ARS If this PBX is i...

Page 117: ...calls by the following methods Feature Description Reference Line Preference Outgoing A user can select the line to be seized when going off hook 2 5 5 2 Line Preference Outgoing Trunk Access A user...

Page 118: ...ally A prime line can be selected from the Line Access buttons S CO G CO L CO ICD Group Conditions Line Preference Override A user can override the preset Line Preference temporarily by pressing the d...

Page 119: ...s possible to assign the same trunk to the S CO button and to a G CO button the same trunk group to more than one G CO button more than one L CO button Dialling the Trunk Access number selects a CO bu...

Page 120: ...eatures Idle Line Access Local Access Trunk Group Access Single CO Line Access 10 7 2 PBX Configuration 2 7 2 System Class of Service External Call Block 11 1 1 PBX Configuration 3 1 1 Group Trunk Gro...

Page 121: ...Number Redial Speed Dialling Personal Personal Programming Personal Operation with the Feature Number System Programming PC Programming only 2 6 4 Speed Dialling Personal System System System Programm...

Page 122: ...ne touch Dialling 2 12 1 Call Transfer Example Storing T 305 Transferring a call to extension 305 1 Available only when in system personal programming mode Secret Dialling Example When storing the num...

Page 123: ...Conditions One touch Dialling Button A flexible button can be customised as a One touch Dialling button Full One touch Dialling There is no need to go off hook before pressing the One touch Dialling...

Page 124: ...TIE connections is busy a user can attempt to redial the number by pressing the REDIAL button without going on hook This can be performed several times without having to go on hook Outgoing Call Log...

Page 125: ...PT s LCD If the mode to save digits dialled after connection is enabled all digits including the automatically entered P for pause dialled up until the end of the call must be registered in the Person...

Page 126: ...on CNIP CONP by QSIG If a recall feature or a transfer feature is used the name registered to the Personal System Speed Dialling entry will no longer be displayed on a display PT s LCD Personal Speed...

Page 127: ...Configuration 6 1 Feature System Speed Dial 14 6 PBX Configuration 6 6 Feature Tenant System Speed Dial 14 6 PBX Configuration 6 6 Feature Tenant Extension Directory PT Programming Manual References 0...

Page 128: ...3016 Room Service Quick Dialling 03 2011 90123456789 Another Branch It is possible to use Quick Dialling to make a trunk call via an extension at another site in a One look network when the PBX is in...

Page 129: ...lled Conditions Capable Telephone PT SLT and PS PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Dial IRNA Recall Tone Dial Hot Line Pickup Dial Start s 10 6 1 PBX Co...

Page 130: ...utton is programmed by default to call back a caller who left a message waiting indication However the MESSAGE button can be programmed to perform other features The eight One touch buttons have no de...

Page 131: ...nst the applicable Exception Code Tables and if a match is found the call is made There are five Exception Code Tables for Levels 2 through 6 respectively Complete every table by storing numbers that...

Page 132: ...lls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can make international calls to the countries where clients are located and can also make cellular phone long dis...

Page 133: ...t 1 1 1 1 6 1 2 2 2 2 6 1 1 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings TRS TRS Level Day Lunch Break Night 2 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Override by Syste...

Page 134: ...level for System Speed Dialling of the extension s COS Checks the TRS Barring level for the time mode of the extension s COS TRS Barring Settings for Each Level Through system programming it is possi...

Page 135: ...Calls Cities where Clients are Located Cellular Phone Calls Local Calls In this example a level 1 user can make any trunk calls A level 2 user can only make international calls to the country where t...

Page 136: ...alls which could be possible through certain telephone company exchanges 15 5 PBX Configuration 7 5 TRS Miscellaneous TRS Check for Dial It is programmable whether TRS Barring checks the digits dialle...

Page 137: ...3 TRS Barring Override by System Speed Dialling 4 Walking COS Verification Code Entry 2 7 5 Walking COS 2 7 6 Verification Code Entry 5 Extension Dial Lock PC Programming Manual References 10 7 1 PBX...

Page 138: ...ersonal System 2 7 3 Extension Dial Lock 2 8 1 Automatic Route Selection ARS 5 1 1 Class of Service COS 5 1 4 Time Service 6 1 Capacity of System Resources 138 Feature Manual 2 7 1 Toll Restriction TR...

Page 139: ...e extension user not the extension that the call was made on 2 7 5 Walking COS ISDN Advice of Charge AOC service is required for this feature It is possible to select whether to disconnect the line di...

Page 140: ...the user cannot unlock it If a manager extension unlocks an extension that has been locked by the extension user the extension will be unlocked This feature is also known as Remote Station Lock Contr...

Page 141: ...y applies to the next one call placed at the user s extension Toll Restriction Call Barring Button A manager extension must store the desired TRS Barring level in the Toll Restriction Call Barring but...

Page 142: ...pecified extension is applied 2 8 1 Automatic Route Selection ARS the specified extension number is recorded on SMDR as the call originator instead of the extension number of the actual extension used...

Page 143: ...t Inward System Access DISA 5 1 1 Class of Service COS Operating Manual References 1 2 7 Calling without Restrictions 1 2 9 Setting Your Telephone from Another Extension or through DISA Remote Setting...

Page 144: ...d Billing code of the specified extension is applied 2 8 1 Automatic Route Selection ARS verification code is recorded on SMDR as the call originator instead of the extension number of the actual exte...

Page 145: ...System Numbering Plan Main Features User Remote Operation Walking COS Verification Code 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 1 ARS Itemised Code Option 3...

Page 146: ...ds a busy tone Checks the Routing Plan Table to determine which carrier to use Modifies the dialled number by removing the digits and following the modify commands Sends the modified number to the tru...

Page 147: ...mber of digits of dialled number excluding a leading number 16 2 PBX Configuration 8 2 ARS Leading Number Leading Number 16 2 PBX Configuration 8 2 ARS Leading Number Additional Number of Digits 16 2...

Page 148: ...riority in each time block The carrier is selected in the entry order the order in which entries are listed 16 4 PBX Configuration 8 4 ARS Routing Plan Priority ARS Routing Plan Table 9 00 12 00 15 00...

Page 149: ...1 7 5 11 XYZ 12 4 None None 6 10 12 4 6 10 16 5 PBX Configuration 8 5 ARS Carrier TRG Priority 16 5 PBX Configuration 8 5 ARS Carrier TRG 01 TRG 64 Modify Command 12 Assign the commands to modify the...

Page 150: ...ally according to the following settings 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings CLIP CLIP ID 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Se...

Page 151: ...owing ARS data to the PBX using PC programming 2 ARS Leading Number Exception Table 3 ARS Leading Number Table 4 ARS Routing Plan Table 6 6 Tool Import 6 7 Tool Export This is useful when a carrier ha...

Page 152: ...ting Plan Table 1 16 347 ARS Routing Plan Table 1 48 350 ARS Carrier Name 351 ARS Trunk Group for Carrier Access 352 ARS Removed Number of Digits for Carrier Access 353 ARS Carrier Access Code Feature...

Page 153: ...and trunk calls can be made and received at a PDN button Making Calls with an SDN Button When Standard SDN Key mode is assigned to an SDN extension secretary through COS programming SDN extensions sec...

Page 154: ...ultation hold adding a member to a conference using the line for an Unattended Conference receiving an incoming call directed only to the PDN extension e g callback ringing Slow red flashing A call is...

Page 155: ...oss SDN buttons Off Extn 103 Extn 101 Extn 102 Boss PDN buttons Off Off Off SDN buttons Off Extn 102 Extn 103 Secretary PDN buttons Off Off Off Slow Green Flashing Extn 101 PDN buttons Off Off Slow Re...

Page 156: ...DN buttons If none of an extension s PDN buttons are idle the extension will not receive incoming calls including Call Waiting Therefore it is strongly recommended for PDN extensions to have at least...

Page 157: ...nt OHCA 2 10 4 4 Whisper OHCA Alternate Calling Ring Voice It is not possible to temporarily change the called party s preset call receiving method ring tone or voice when calling a PDN extension unle...

Page 158: ...on Portable Station Extension Settings Option 9 PDN Delayed Ringing 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Parameter Selection for SDN Extension Number for SDN...

Page 159: ...extension should dial the telephone number An extension can set only one Automatic Callback Busy The last setting is effective Multiple extension users can set this feature to one trunk simultaneousl...

Page 160: ...extension is in one of the following conditions a Executive Busy Override Deny or Data Line Security 2 11 5 Data Line Security has been set b While being monitored by another extension 2 10 3 Call Mon...

Page 161: ...xecutive Override Deny PT Programming Manual References 505 Executive Busy Override 506 Executive Busy Override Deny Feature Manual References 5 1 1 Class of Service COS Operating Manual References 1...

Page 162: ...es d During a doorphone call 2 18 1 Doorphone Call e While Live Call Screening LCS is activated 3 2 2 16 Live Call Screening LCS f During Consultation Hold g When using a sub extension in wireless XDP...

Page 163: ...red if the user performing Call Monitoring is connected via QSIG TIE PC Programming Manual References 10 6 3 PBX Configuration 2 6 3 System Numbering Plan B NA DND Call Feature Call Monitor 10 7 1 PBX...

Page 164: ...Waiting tone OHCA Whisper OHCA or none of these OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension OHCA and Whisper OHCA do not work for some telephone types In such cas...

Page 165: ...ng Operating Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Manual 165 2 10...

Page 166: ...14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Option C Waiting with Headset 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type C Waiting with Headset 10 3 P...

Page 167: ...ing tone is sent to the called extension 2 10 4 2 Call Waiting Tone While an extension is receiving OHCA if the extension user places the current trunk call on hold or transfers the current intercom c...

Page 168: ...n does not use a KX DT300 KX DT500 or KX T7600 series telephone or an IP PT but forces Whisper OHCA the announcement may be heard by the other party It is possible to enable Whisper OHCA on any teleph...

Page 169: ...Operating Manual References 1 9 3 Receiving Call Waiting Call Waiting Off hook Call Announcement OHCA Whisper OHCA Feature Manual 169 2 10 4 Second Call Notification to Busy Extension...

Page 170: ...the MONITOR Button PTs with the MONITOR button can only dial in hands free mode and cannot be used for hands free conversations PC Programming Manual References 10 3 PBX Configuration 2 3 System Time...

Page 171: ...e handset Conditions Capable Telephones KX DT300 series KX DT500 series KX T7600 series KX NT series To enable this feature system programming is required If disabled hands free conversation is perfor...

Page 172: ...th others while listening to the other party on the phone through the built in speaker or the handset receiver The user can hear the other party s voice during Mute but cannot be heard Conditions This...

Page 173: ...le to answer an incoming call by pressing an Answer button While hearing the Call Waiting tone during a conversation pressing an Answer button enables one to answer the second call by placing the curr...

Page 174: ...can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication PC Programming Manual References 10 6 1 PBX Configuration 2 6...

Page 175: ...k port This feature outputs an SMDR call record 2 22 1 1 Station Message Detail Recording SMDR restarts the call timer inserts the automatic pause and checks the TRS Barring level 2 7 1 Toll Restricti...

Page 176: ...Feature Manual References 2 21 2 Flexible Buttons 176 Feature Manual 2 11 6 Flash Recall Terminate...

Page 177: ...is in when an extension is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the exte...

Page 178: ...ed call charge limit has been reached an extension user will hear 3 warning tones at five second intervals It is programmable whether the line is disconnected after the third tone After the call has e...

Page 179: ...abled as automatic end of call detection cannot be performed For SIP Extension users the line will be disconnected without hearing any warning tones when the trunk call limitation expires Logical Part...

Page 180: ...d Extension PBX Legacy Trunk IP Trunk Conference 5 Calls to an outside line legacy or IP trunk that cross over a One look network and the area ID is different for each PBX PBX B Area ID b Outside call...

Page 181: ...trol Log 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site Main Area ID for logical partition 10 7 1 PBX Configuration 2 7 1 System Class of Service COS Settings CO SMDR Extension CO...

Page 182: ...o CPC it is recommended not to enable CPC signal detection on outgoing trunk calls If a CPC signal is detected during a Conference call 2 14 2 Conference that line is disconnected but the remaining pa...

Page 183: ...Hybrid port Unlike parallel mode each telephone can act as a completely different extension with its own extension number 5 2 6 Extension Port Configuration DPT SLT PBX SLT DPT Extn 101 Extn 105 Digi...

Page 184: ...mode the SLT can be connected directly to the XDP port of the DPT or to a modular T adapter with the DPT When in parallel mode it is programmable whether the SLT rings for incoming calls Ring on Both...

Page 185: ...ted DPT DPT SLT When an SLT is connected to the slave DPT in parallel mode the SLT works as the parallel extension of the master DPT Installation Manual References 2 3 3 System Capacity 4 8 2 Parallel...

Page 186: ...s used When an incoming call is received at a one numbered extension the behaviour differs depending on the type of telephone as follows KX NT series DPT If the main extension is busy and there is a f...

Page 187: ...such as Hold Recall that call the extension back and are set at the extension the callback is received only at the main or sub extension that set the feature When features such as Transfer Recall red...

Page 188: ...nt Transfer is completed after announcing the destination party Without Announcement Transfer is completed without an announcement After dialling the destination while hearing a ringback tone the orig...

Page 189: ...e first transfer destination have a destination set as Intercept Routing No Answer Yes Yes Is the intercept destination an extension ICD group centralised VM UM group or VM group The set extension ICD...

Page 190: ...e touch Transfer can be performed by pressing a One touch Dialling button that has been assigned the TRANSFER command and the telephone number of the transfer destination This is useful for transferri...

Page 191: ...o BSS Operation 10 9 PBX Configuration 2 9 System System Options Option 4 DSS Key Automatic Transfer for Extension Call 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Opti...

Page 192: ...tone the transferred call is connected directly to the destination Conditions General The availability of this feature depends on the SIP service provider Since the SIP service provider takes control...

Page 193: ...in a call the Hold Alarm will be heard If an outside party is placed on hold and not retrieved within a preprogrammed time period the call is automatically disconnected This timer starts when Hold Rec...

Page 194: ...choose Mode 2 Mode 3 or Mode 4 a When an SLT user receives a call reorder tone is heard or nobody answers the call b When an SLT user goes off hook reorder tone is heard instead of a dial tone If a c...

Page 195: ...Operating Manual References 1 4 2 Holding a Call Feature Manual 195 2 13 1 Call Hold...

Page 196: ...le button can be customised as the Call Park button It shows the current status of the preset parking zone as follows Light pattern Status Slow red flashing Parked in the preset parking zone Off No pa...

Page 197: ...Park Optional Parameter or Ringing Tone Type Number for Call Park Feature Manual References 2 21 2 Flexible Buttons 6 1 Capacity of System Resources Operating Manual References 1 4 2 Holding a Call F...

Page 198: ...is calling other parties in order to perform Call Transfer Conference or Call Splitting In Consultation Hold the original call is treated as if it is on hold allowing the extension to call a third par...

Page 199: ...efore change this setting to use Music on Hold 9 35 PBX Configuration 1 1 Configuration Slot EPG MOH Port Property For tenant users each tenant can select one of the BGMs or the tone to use for Music...

Page 200: ...u intend to use it again in future Refer to 5 2 3 System Control MOH Status Backup in the PC Programming Manual Installation Manual References 4 10 Connection of Peripherals PC Programming Manual Refe...

Page 201: ...of 8 parties When conference members are non IP extensions e g DPTs or SLTs and when the conference call is made on non IP trunks e g analogue ISDN a DSP card is not required The maximum number of pa...

Page 202: ...warning tone the callback ringing will continue to be heard at the Unattended Conference originator s extension and the Disconnect Timer begins 4 When the disconnect Timer expires the conference is di...

Page 203: ...9 PBX Configuration 2 9 System System Options Option 8 Conference Group Maximum Number of Speakers During a Conference Group Call 12 1 4 PBX Configuration 4 1 4 Extension Wired Extension Flexible But...

Page 204: ...vacy Release Time Privacy is released for five seconds to allow the conversation to be joined This feature overrides Data Line Security 2 11 5 Data Line Security and Executive Busy Override Deny 2 10...

Page 205: ...a Broadcast Mode call can enable their own ability to speak by pressing any of their dial keys during the Broadcast Mode announcement This feature can be disabled through system programming Broadcast...

Page 206: ...be assigned to each group The available destinations as members of the conference group are as follows Destination Availability Wired Extension PT SLT SIP Extension ISDN Extension PS Incoming Call Dis...

Page 207: ...f a conference group call goes on hook the call ends and all participating members will be disconnected The conference group call will reach a member extension regardless of settings such as Call Forw...

Page 208: ...ion 8 Conference Group Maximum Number of Speakers During a Conference Group Call 11 9 PBX Configuration 3 9 Group Conference Group Broadcast Mode Ability to Talk Automatic Answer w o Extension Setting...

Page 209: ...Dial after DISA answers DISA Built in Automated Attendant Number DISA AA Service After listening to the outgoing message OGM the caller may dial a single digit DISA AA number The destination for each...

Page 210: ...r verification code verification code PIN After changing mode the new mode remains in force for the duration of the call DISA Intercept Routing Busy If the first destination called by the outside part...

Page 211: ...the settings of the specified extension Intercom call TIE line call Trunk call Call Forwarding FWD Do Not Disturb DND setting 2 3 Call Forwarding FWD Do Not Disturb DND Features Incoming Call Distribu...

Page 212: ...l after modification according to the Caller ID table is 12341115678 the call originator is recognised as extension 200 and the Walking COS feature is automatically activated System programming is req...

Page 213: ...the dialled number No What is the DISA security mode Continued on next page F A The call is routed to an operator etc DISA Intercept when All DISA Ports are busy DISA Mute OGM Start Time after Answeri...

Page 214: ...ued from previous page DISA Reorder Tone time expires Yes Is the extension in DND mode Yes No A No Yes The call is established The call is routed to the intercept destination DISA Intercept Routing No...

Page 215: ...To protect the PBX from this kind of fraudulent use we strongly recommend a Enabling DISA security Trunk Security or All Security b Keeping passwords verification code PINs extension PINs secret c Sel...

Page 216: ...med time period and preprogrammed number of times 10 3 PBX Configuration 2 3 System Timers Counters DISA Door Reminder U Conf DISA CO to CO Call Prolong Counter DISA CO to CO Call Prolong Time x60s Au...

Page 217: ...ion outgoing dial completion is considered as answering If the destination trunk supports End of Call Detection screened transfer is available If the transferring party dials while talking to the call...

Page 218: ...set the DISA Reorder Tone Duration time This specifies the length of time that a reorder tone will be sent to the caller When the timer expires the call will be disconnected Call Retry is possible dur...

Page 219: ...guration 2 7 1 System Class of Service COS Settings Optional Device Other Extensions Accept the Call from DISA 11 1 1 PBX Configuration 3 1 1 Group Trunk Group TRG Settings Tone Detection DISA Tone De...

Page 220: ...sturb DND Features 5 1 1 Class of Service COS 5 4 8 Floating Extension Operating Manual References 1 2 8 To Access Another Party Directly from Outside Direct Inward System Access DISA 1 2 9 Setting Yo...

Page 221: ...unk Group no Phone no Other PBX Extension TIE with no PBX Code Other PBX Extension TIE with PBX Code 1 A PS destination can be used to forward fax calls to a fax machine at another PBX connected by TI...

Page 222: ...3 3 2 PBX Configuration 5 3 2 Optional Device Voice Message DISA Message Fax Extension Feature Manual References 2 16 1 Direct Inward System Access DISA 222 Feature Manual 2 16 2 Automatic Fax Transfe...

Page 223: ...ce messages for extensions with a maximum total recording time of 120 minutes can be recorded to the System Memory This memory is shared between the message boxes of all extensions assigned to that me...

Page 224: ...for a certain time mode and the normal greeting message have been recorded callers will hear the greeting message for that time mode However if no greeting message has been recorded for a certain tim...

Page 225: ...ature to for example record a greeting message in a message box for an Incoming Call Distribution ICD Group as described below In addition if the user s telephone has a Message button for another exte...

Page 226: ...hear a notification tone Voice message recording will stop when a a caller hangs up b the recording time for the voice message reaches the preprogrammed limit 120 seconds c the recording space reache...

Page 227: ...all Forwarding by QSIG feature 4 3 4 4 Call Transfer CT by QSIG PC Programming Manual References 6 16 1 Tool SVM Simplified Voice Message Delete All Recording 6 16 2 Tool SVM Simplified Voice Message...

Page 228: ...tension user group or external pager can belong to several paging groups 5 1 2 Group Example Extension User Group 1 Paging Group 01 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn 103 Extension...

Page 229: ...anged through system programming Paging DND When DND 2 3 3 Do Not Disturb DND is set for incoming calls it is programmable whether your extension receives paging through system programming PC Programm...

Page 230: ...Operating Manual References 1 7 1 Paging 1 7 2 Answering Denying a Paging Announcement 230 Feature Manual 2 17 1 Paging...

Page 231: ...xtension number depends on the value specified for Numbering Plan in Easy Setup Refer to 5 4 1 Easy Setup Wizard in the Installation Manual Installation Manual References 4 10 Connection of Peripheral...

Page 232: ...cancelled Call Duration The call duration can be restricted by a system timer If the timer expires the call will be disconnected Door Open While engaged on a doorphone call the extension user can unl...

Page 233: ...tions Option 3 Confirmation Tone Tone 1 Called by Voice 13 1 PBX Configuration 5 1 Optional Device Doorphone PT Programming Manual References 720 Doorphone Call Destination 729 Doorphone Number Refere...

Page 234: ...recommended that Door Open Duration be set to 2 seconds Installation Manual References 4 7 1 DPH2 Card KX NS5162 4 9 Connecting to a Doorphone Door Opener and or External Sensor PC Programming Manual...

Page 235: ...or call is not answered within a specified time the call will be cancelled It is possible to set a different ring tone pattern for calls received from each external sensor to distinguish between them...

Page 236: ...2 Executive Busy Override Sensor call information is output on SMDR Installation Manual References 4 7 1 DPH2 Card KX NS5162 4 9 Connecting to a Doorphone Door Opener and or External Sensor PC Program...

Page 237: ...manufacturer of a device before installing it Each external relay port has a COS assigned This and the COS of an extension determine the extension users who can use External Relay Control The length...

Page 238: ...es are supported FSK and DTMF Calling Line Identification Presentation CLIP Caller s information which is sent from an ISDN line 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP Au...

Page 239: ...n refer to 11 1 3 PBX Configuration 3 1 3 Group Trunk Group Caller ID Modification Leading Digits in PC Programming Manual Example 012 Local International Call Data 1 Local International Call Data 2 L...

Page 240: ...00987654321 001987654321 1 Remove the first 2 digits 2 Add 001 Checks the Table Selection Caller ID Table Assignment The System Speed Dialling Table is also used as the Caller ID Table In each locatio...

Page 241: ...received Even if pre ringing is enabled the FSK signal is sent between the first and second rings Mode 2 Disables pre ringing caller ID information is sent after the first ring Changes to this setting...

Page 242: ...Group TRG Settings Main Caller ID Modification Table 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 8 Extension Caller ID Sending Incoming Call Wait Timer for Exten...

Page 243: ...as the Call Log button for the extension or an incoming call distribution group The button light shows the current status as follows Light pattern Status Red on There is unchecked information Off All...

Page 244: ...of a call is an incoming call distribution group and the call is not answered the information is logged in the call log for the group If it is answered the information is logged in the call log for th...

Page 245: ...nsion Portable Station Extension Settings Option 5 Incoming Call Display Option 7 Incoming Call Log Memory Feature Manual References 2 6 4 Speed Dialling Personal System 2 21 2 Flexible Buttons 5 3 1...

Page 246: ...an incoming call distribution group Distinctive Dial Tone for Message Waiting If the Distinctive Dial mode is enabled dial tone 4 will be sent to an extension when a message has been left on the exten...

Page 247: ...on 1 1 Configuration Slot Port Property V SIPEXT 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Message Waiting Set Cancel Call Back 10 6 3 PBX Configuration 2 6 3 System Numbering...

Page 248: ...be used by that extension user Note The means a parameter to be entered when assigning a message at an individual extension Up to seven s can be stored for each message Conditions An extension user ca...

Page 249: ...ssage Feature Manual References 6 1 Capacity of System Resources Operating Manual References 1 6 2 Showing a Message on the Caller s Telephone Display Absent Message 3 1 2 Settings on the Programming...

Page 250: ...o select data from the Call Directory and the System Feature Access Menu on the display ENTER Used to confirm the selected item CANCEL Used to cancel the selected item PROGRAM Used to enter and exit t...

Page 251: ...TORE Used for System Personal Speed Dialling and storing programme changes CONF Conference Used to establish a multiple party conversation FWD DND Used to perform FWD or DND Dual feature button PAUSE...

Page 252: ...s programmed to correspond to an extension DSS buttons can also be reassigned to other features PF Programmable Feature Used to access a preprogrammed feature with one touch no default Conditions Cert...

Page 253: ...o leave a message waiting indication or call back the party who left the message waiting indication FWD DND External Internal Both 1 Used to perform the FWD or DND feature for the extension The featur...

Page 254: ...n the Automatic Switching and Manual Switching mode Two way Record Used to record a conversation into your own mailbox Two way Transfer Used to record a conversation into the mailbox of a specified ex...

Page 255: ...etails about available flexible button types see 5 2 2 1 KX UT Series SIP Phones Self Labelling Up to 12 characters can be assigned to the LCD of each flexible button through personal system programmi...

Page 256: ...Operating Manual References 1 14 4 Self Labelling KX NT366 KX NT553 KX NT556 KX NT560 KX UT248 KX UT670 only 3 1 3 Customising the Buttons 256 Feature Manual 2 21 2 Flexible Buttons...

Page 257: ...Red on No message s present no incoming call Off 2 Light Pattern of the Line Status Buttons Light Pattern Line Status Button Trunk Status Intercom Line Status Incoming Call Distribution Group Line Sta...

Page 258: ...ion Status Button Light Pattern Corresponding Extension Status Button DSS Off Idle Red on Busy Incoming call 1 DND for trunk calls Rapid red flashing Incoming call 2 1 Only when Call Pickup by a DSS b...

Page 259: ...Option 1 PT Fwd DND DND LED Option 4 DSS Key DSS key mode for Incoming Call Feature Manual References 2 2 2 2 Group Call Distribution 2 2 2 8 Log in Log out 2 3 Call Forwarding FWD Do Not Disturb DND...

Page 260: ...symbol and the decimal point are programmable Call duration during a trunk call Line 001 11 02 28 Conditions Multilingual Display Each extension can select its display language through personal progr...

Page 261: ...2 Feature Hotel Charge Charge Charge Options Digits After Decimal Point Charge Options Currency Charge Options Currency Display Position 18 1 PBX Configuration 10 1 CO Incoming Call CO Line Settings...

Page 262: ...utput Data The following data will be recorded and sent to the SMDR output port a Trunk call information incoming outgoing b Intercom call information outgoing c Log in Log out information d PBX error...

Page 263: ...Code 10 9876543210 9876543210 9876543210 9876543210 9876543210 98765 CD 3 NA TR RC CO 2 01 01 01 01 01 01 01 01 01 Ext 5 1200 1200 1200 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234...

Page 264: ...he call Also shows the following codes Dxxx Outgoing trunk call from a doorphone xxx doorphone number 2 18 1 Doorphone Call Txxx Outgoing trunk call by TIE line service xxx trunk group number xxx Veri...

Page 265: ...umber is added before I Outgoing Intercom Call Shows the dialled extension number followed by EXT Log in Log out Shows the log in or log out status Check in Check out Shows the check in or check out s...

Page 266: ...Information Outgoing Call Incoming trunk call Controls whether the incoming trunk calls are shown 19 1 PBX Configuration 11 1 Maintenance Main SMDR Print Information Incoming Call Outgoing intercom ca...

Page 267: ...four digits of the dialled telephone number and any additional digits after connection will be shown as X e g 123 456 XXXX 19 1 PBX Configuration 11 1 Maintenance Main SMDR Options Option Privacy Mode...

Page 268: ...SMDR SMDR Format Blank Footer Length Number of Lines The page length should be at least four lines longer than the skip perforation length Explanation Skip Perforation Page Length Machine Perforation...

Page 269: ...elephone company and do not get recorded on SMDR because in this case this PBX recognises the telephone company as the host PBX Therefore only long distance calls are recorded on SMDR Output to a Teln...

Page 270: ...irect Inward Dialling DID Direct Dialling In DDI 2 1 1 4 Multiple Subscriber Number MSN Ringing Service 2 2 2 8 Log in Log out 2 5 4 8 Host PBX Access Code Access Code to the Telephone Company from a...

Page 271: ...n external PC Conditions To be able to use this feature through system programming it is required to enable this feature and register the IP address of the Syslog server PC Programming Manual Referenc...

Page 272: ...s Started work and message 2 as Finished work employees can sign in by selecting message 1 when starting work and sign out by selecting message 2 when finishing A connected PC can then be used to gene...

Page 273: ...digits two digits before and after the decimal xx xx The calculation method used by the PBX varies depending on whether the telephone company sends the meter indication or the actual call charge a Cal...

Page 274: ...hone user can check the total call charge for his own extension using the Call Charge Reference button A flexible button can be customised as the Call Charge Reference button Pay Tone Service It is po...

Page 275: ...for Currency 131 Currency Feature Manual References 2 7 6 Verification Code Entry 2 21 2 Flexible Buttons 6 1 Capacity of System Resources Operating Manual References 1 12 1 Using the Telephones in a...

Page 276: ...the hotel operator can set a timed reminder for a room remotely 2 24 4 Timed Reminder SMDR for External Hotel Application Hospitality feature data including check in 1 check out 1 and timed reminder...

Page 277: ...showing these charges as well as call charges can be printed If necessary the guest charge data entered can be edited later and the bill reprinted Cleaned up Switches the status of selected room exten...

Page 278: ...assigned Only one of each type of Room Status Control button can be assigned Extensions associated with rooms must be one of the following types PT KX UT SIP general SIP SLT ISDN Extension PSs cannot...

Page 279: ...Operating Manual References 1 12 1 Using the Telephones in a Hotel type Environment Hospitality Features 4 1 3 Supervisory Monitor ACD Control Feature Manual 279 2 23 2 Room Status Control...

Page 280: ...ling Bill SMDR for Minibar Checkout Billing Bill SMDR for Others A name that appears on the display telephone of the hotel operator 14 2 PBX Configuration 6 2 Feature Hotel Charge Bill Checkout Billin...

Page 281: ...The extension number and name 5 A list of all calls made and call charges using the same format as SMDR output Pattern B 2 22 1 1 Station Message Detail Recording SMDR 6 The total charge for each cha...

Page 282: ...onfiguration 3 5 3 Group Incoming Call Distribution Group Miscellaneous Options Call Log for Built in ACD Report 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Main Extens...

Page 283: ...Alive Link Start Link Setup Station Message Detail Recording Call Charge Posting Room Status Minibar Charge Posting Wakeup Confirmation OK NG Message Waiting On Off Do Not Disturb Set Clear When a Ch...

Page 284: ...nd of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly Extension PIN Lock If the wrong PIN is entered...

Page 285: ...tings Main Extension PIN PT Programming Manual References 005 Extension Personal Identification Number PIN Operating Manual References 3 1 2 Settings on the Programming Mode 4 1 2 Manager Programming...

Page 286: ...cancelled by this feature Conditions Extension Dial Lock 2 7 3 Extension Dial Lock and the extension personal identification number PIN 2 24 1 Extension Personal Identification Number PIN will not be...

Page 287: ...Operating Manual References 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear Feature Manual 287 2 24 2 Extension Feature Clear...

Page 288: ...with the PT after Walking Extension has been activated the new extension number of the PT must be assigned as the paired extension through system programming If PC programming is being performed for...

Page 289: ...Service in mode and switch locations with another extension with a simple operation This is ideal for when the same telephone is used by multiple extension users who work in shifts Service out mode W...

Page 290: ...e The extension user of extension 102 switches extension settings and changes his extension to Service in mode Conditions This feature is not available for PSs ISDN extensions or SIP extensions An ext...

Page 291: ...xtension with this feature enabled if you want to move your location permanently you must return your extension to its home location before moving When performing Enhanced Walking Extension with this...

Page 292: ...it easier for both extension users to locate their extensions Conditions The usage conditions depend on the individual conditions for the Walking Extension and Enhanced Walking Extension features The...

Page 293: ...ng Message OGM A different message can be assigned for each time mode day lunch break night 5 1 4 Time Service PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters DISA D...

Page 294: ...al Lock Executive Busy Override Deny Hot Line Timed Reminder Tone 3A 3B This tone is heard when A called PS is being searched for The recording time used by the Built in Simplified Voice Message SVM f...

Page 295: ...Patterns All dial tone patterns have a default 6 2 1 Tones Ring Tones Only dial tone 1 is sent to the extensions in a VM DPT DTMF group 2 28 1 Voice Mail VM Group PC Programming Manual References 10...

Page 296: ...the call making operation Hands free Answerback mode Voice calling mode Alternate Receiving Ring Voice c Sent when making a call to or from a doorphone Tone 3 2 Sent just before a conversation is esta...

Page 297: ...on Tone Tone 2 Paged Automatic Answer Confirmation Tone Tone 3 1 Start Talking after Making Call Call from DOORPHONE Confirmation Tone Tone 3 2 Start Talking after Answering Call Confirmation Tone Ton...

Page 298: ...e PBX and controls the PBX via the CTI Server CTI Server PC PC LAN LAN PBX Mother Board Conditions CTI application software must be installed on the connected PC In addition KX NSF101 Activation Key f...

Page 299: ...References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features Dial Information CTI 10 9 PBX Configuration 2 9 System System Options Option 6 CTI Feature Manual 299 2 26 1 Computer Tele...

Page 300: ...wering calls directly from Outlook Users who have Unified Messaging mailboxes can also use Microsoft Outlook to access their messages through the e mail interface 3 3 1 Integration with Microsoft Outl...

Page 301: ...ing calls 2 2 2 3 Outside Destinations in Incoming Call Distribution Group Parallel Ringing When Forwarding to Trunk When an unanswered call is forwarded to an outside line such as a cellular phone th...

Page 302: ...n LCOT is used for the trunk the system cannot detect call disconnection Therefore the system disconnects the trunk side after transferring the call unscreened transfer PC Programming Manual Reference...

Page 303: ...of 2 groups can be assigned VM DPT Group A group of DPT ports which use the Voice Mail DPT Digital Integration features A maximum of 2 KX TVM systems can be connected to the PBX A maximum of one VM DP...

Page 304: ...ort Type SLT SLT SLT SLT VM DTMF Group 1 VM DTMF Group 2 2 3 1 9 22 PBX Configuration 1 1 Configuration Slot Port Property Extension Type DPT Type Type 601 Terminal Device Assignment 2 9 22 PBX Config...

Page 305: ...is possible to assign a One touch Dialling button for direct access to a Voice Mail feature 2 6 2 One touch Dialling For example to access a mailbox mailbox number 123 of the VPS extension number 165...

Page 306: ...he caller leaves a message If the call reroutes to the floating extension number of the VM DTMF Group or the extension in the VM DTMF group by such as the FWD feature when the VPS answers the call the...

Page 307: ...2 1 PBX Configuration 3 12 1 Group VM DTMF Group System Settings Others FWD to the VPS Sequence Parameter Transmitted Command In AA Service Mode In VM Service Mode Answer by Mailbox Default Switching...

Page 308: ...Mail VM Transfer button during a call an extension user can transfer a call to a mailbox of the VPS so that the caller can leave a message in the mailbox of the desired extension When the extension u...

Page 309: ...the extension user that there is a message waiting in his mailbox When the Message button light turns on pressing the button allows the extension user to play back the messages stored in his mailbox w...

Page 310: ...et DND 2 3 3 Do Not Disturb DND 4 Answer The called extension has answered the call 5 FWD VM RBT FWD to Voice Mail ringback tone The called extension has set FWD to VPS and the PBX is calling another...

Page 311: ...onfiguration 3 12 1 Group VM DTMF Group System Settings Timing Waiting Time before Sending Follow on ID It is possible to assign the time period between when the VPS transfers the call using the AA se...

Page 312: ...4 PBX Configuration 4 1 4 Extension Wired Extension Flexible Button Type Extension Number for Voice Mail Transfer 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Option 1...

Page 313: ...up VM DPT Group System Settings Intercept to Mailbox for Call to Extension 11 11 1 PBX Configuration 3 11 1 Group VM DPT Group System Settings Overflow to Mailbox for Call to ICD Group 4 Voice Mail VM...

Page 314: ...this feature by mailbox setting on the VPS 7 VPS Trunk Service Automatic Time Mode Notification for Incoming Call 1 Multiple tenants can share a single VPS each tenant does not require a dedicated VPS...

Page 315: ...ght 1 2 Trunk Group No Company Greeting No Incoming Call Service Custom Service 11 Custom Service 29 Custom Service 31 Custom Service 12 Custom Service 21 Custom Service 15 Custom Service 42 Custom Se...

Page 316: ...y to the VPS 11 Paging by the VPS The VPS can perform the Paging feature using the recorded message 2 17 1 Paging 12 Live Call Screening LCS A PT or PS user can monitor his own mailbox while a caller...

Page 317: ...ecording or continue recording the conversation after the call is intercepted through personal programming LCS Mode Set After Answering 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extensi...

Page 318: ...Configuration 4 2 1 Extension Portable Station Extension Settings Option 4 LCS Recording Mode 12 2 3 PBX Configuration 4 2 3 Extension Portable Station Flexible Button Type Extension Number for Two wa...

Page 319: ...perating Manual References 1 11 5 If a Voice Processing System is Connected 3 1 2 Settings on the Programming Mode 4 1 2 Manager Programming Feature Manual 319 2 28 3 Voice Mail DPT Digital Integratio...

Page 320: ...Inward Dialling DID Refer to the DID feature 2 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 2 Direct In Line DIL Refer to the DIL feature 2 1 1 2 Direct In Line DIL 3 Automatic Number Iden...

Page 321: ...PBX always sends a dial tone instead of the telephone company when making a trunk call using E1 line PC Programming Manual References 9 32 PBX Configuration 1 1 Configuration Slot Port Property E1 Por...

Page 322: ...feature Changing this setting may affect the number of simultaneous IP extension and IP trunk calls available on the mother board BGM External Hardware requirement A user supplied external pager Exte...

Page 323: ...Operating Manual References 1 9 8 Turning on the Background Music BGM 2 1 4 Turning on the External Background Music BGM Feature Manual 323 2 30 1 Background Music BGM...

Page 324: ...he OGM feature A total of 64 messages total approximately 20 minutes can be saved for OGM VoIP DSP Card Available Channels for OGM Max Number of OGM Message Total recording time Not Installed 2 64 app...

Page 325: ...3 3 DSP Cards 5 4 1 Easy Setup Wizard PC Programming Manual References 7 2 5 Utility File Message File Transfer PC to PBX 7 2 6 Utility File Message File Transfer PBX to PC 10 3 PBX Configuration 2 3...

Page 326: ...326 Feature Manual 2 30 2 Outgoing Message OGM...

Page 327: ...Section 3 Unified Messaging System Feature Manual 327...

Page 328: ...setting up mailboxes assigning COS settings and changing the service mode UM Ports and the UM Group The PBX initially 1 provides two ports called UM ports for use by the Unified Messaging system A por...

Page 329: ...using features such as Two way Recording requires a certain number of DSP resources If all DSP resources are in use this operation cannot be performed To ensure a minimum level of performance DSP res...

Page 330: ...tion 2 9 System System Options Option 9 11 7 PBX Configuration 3 7 Group UM Group 23 4 UM Configuration 4 4 Service Settings Holiday Table Operating Manual References 1 8 Using the Unified Messaging F...

Page 331: ...n Manual References 5 11 Automatic Configuration of Mailboxes 3 1 2 2 Custom Service Builder Description Allows the System Administrator to create Custom Services visually using Web Maintenance Consol...

Page 332: ...Set whether to back up messages only when the remaining capacity of the mailbox reaches a certain level Set whether to delete messages from the mailbox after backup Set whether all messages or just ol...

Page 333: ...Status Report Subscriber Setup Report Security Information Report Hourly Statistics Report 2 1 This report can be printed in tabular form or graph form 2 This report can be set to be deleted automati...

Page 334: ...therefore placed into a separate group PC Programming Manual References 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing 23 2 UM Configuration 4 2 Service Settings Parameters Alt...

Page 335: ...callers to Automated Attendant service 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting External MSG Delivery Auto FWD Personal Custom Serv 23 3 UM Configuration 4 3 Service Settings Custom...

Page 336: ...rget of the following features Executive Busy Override 2 10 2 Executive Busy Override Whisper OHCA 2 10 4 4 Whisper OHCA Automatic recording will not be performed when both the target extension and th...

Page 337: ...ing Call Service Parameter Day Night Lunch and Break Mode Incoming Call Service Prompt 3 2 1 7 Call Transfer to Outside Description Enables the Unified Messaging system to transfer a call to a trunk f...

Page 338: ...eening Description Allows the Unified Messaging system to announce the name of the caller when transferring a call to an extension from a preprogrammed caller e g You have a call from name of caller C...

Page 339: ...nal Caller Name Announcement Manager Operation 2 2 1 System Manager Features Setting Class of Service COS Parameters 2 2 2 Message Manager Features Recording Messages To record system caller names 3 2...

Page 340: ...onfiguration 5 4 System Parameters Parameters Daily Hours Setting Operating Manual References Subscriber Operation 1 8 4 Sending Messages Receiving External Delivery Messages Manager Operation 2 2 1 S...

Page 341: ...password is assigned an operation If a password is entered correctly the caller is handled by the password s preprogrammed operation Custom Service Messages Press 1 for Sales press 2 for Service etc...

Page 342: ...iguration 4 3 Service Settings Custom Service Menu Transfer 2 In Call Transfer Anytime select one of the following Mbx Direct the caller to the user s mailbox No Extn PIN Direct the caller to the user...

Page 343: ...in which they originally called PC Programming Manual References 23 1 UM Configuration 4 1 Service Settings Caller ID PIN Call Routing 23 2 UM Configuration 4 2 Service Settings Parameters Call Hold...

Page 344: ...C Programming Manual References 11 7 1 PBX Configuration 3 7 1 Group UM Group System Settings Intercept to Mailbox for Call to Extension Feature Manual References 2 1 1 6 Intercept Routing 3 2 1 23 In...

Page 345: ...nd Break Mode Incoming Call Service b The call service of a Holiday is set to Interview Mailbox 23 4 UM Configuration 4 4 Service Settings Holiday Table Service c A Custom Service or Personal Custom S...

Page 346: ...lbox This feature is used by subscribers that are often unavailable or that do not have a telephone PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting All Calls...

Page 347: ...otifications will be sent only during those hours When sending long voice message notifications note the following and confirm the settings If the voice message is longer than the time specified for M...

Page 348: ...unplayed messages will be displayed when the message waiting lamp is lit When the Message button light turns on pressing the button allows the subscriber to play back the messages stored in his mailbo...

Page 349: ...ber of retries and the delay time between retries can be programmed by the System Administrator The lowest numbered device is called first If the first device cannot be called the second then third de...

Page 350: ...other than the first caller in a queue to listen to prerecorded announcements or music The On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using Web Mainte...

Page 351: ...overage Mode Determines how calls to an operator will be handled when the line is busy The Busy Coverage options are Hold No Answer Coverage Call Waiting and Disconnect Message No Answer Coverage Mode...

Page 352: ...mines which service is used when answering incoming calls These services include Voice Mail Automated Attendant Interview Custom Service and Transfer to Mailbox Custom Service is the most flexible of...

Page 353: ...tutorial that guides the subscriber through setting up his or her mailbox is simpler and takes less time to complete than the standard tutorial PC Programming Manual References 21 1 UM Configuration 2...

Page 354: ...edirected to the mailbox of the transfer destination extension Therefore the caller can leave a message in the mailbox of the extension without knowing the mailbox number The Transfer Recall to Mailbo...

Page 355: ...mailbox numbers directly or spell the name of the desired party using the dial keys on their telephones 3 2 1 16 Dialling by Name Once the caller has dialled an appropriate number the Unified Messagin...

Page 356: ...e The reception of External Delivery Messages can be confirmed using this feature as well Subscribers can request an Auto Receipt when sending a message to a single recipient or to all members of an E...

Page 357: ...DID Auto Login TRG No Auto Login DDI DID TRG No Password Entry Requirement Auto Login Toll Saver Feature Manual References 3 2 2 29 Toll Saver Operating Manual References Subscriber Operation 1 8 6 O...

Page 358: ...1 UM Configuration 2 Class of Service Call through Service 24 4 UM Configuration 5 4 System Parameters Parameters Transfer to Outside Outside Transfer Sequence Call Transfer to Outside Sequence Up to...

Page 359: ...displayed in a Message Waiting Notification If Caller ID information was received when a message is being recorded that number is displayed If no Caller ID information was received the number specifie...

Page 360: ...Messaging extension number The following features can be accessed directly Record No Answer Greeting Record Busy Greeting Record After Hours Greeting Record Temporary Greeting Change Day Main Menu 1...

Page 361: ...ers External Message Delivery Operating Manual References Subscriber Operation 1 8 4 Sending Messages External Message Delivery External Message Delivery Lists Receiving External Delivery Messages 3 2...

Page 362: ...ercom Paging Custom Service Calling Operators PC Programming Manual References 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting Incomplete Call Handling for No Answer Incomplete Call Handling...

Page 363: ...Wireless XDP Parallel Mode LCS can only be turned on or off from the wired telephone In Wireless XDP Parallel Mode setting LCS on off from the PS has no effect 5 2 4 5 Wireless XDP Parallel Mode A sub...

Page 364: ...warning announcement will be heard at the beginning of Subscriber s Service Conditions If the setting is longer than the Mailbox Capacity Maximum Message Time this feature is not available PC Program...

Page 365: ...ted Features Transferring Messages Manager Operation 2 2 2 Message Manager Features Managing the General Delivery Mailbox 3 2 2 21 Personal Custom Service Description Allows a subscriber to use the fo...

Page 366: ...xt time he logs in to his mailbox When the Temporary Personal Greeting is turned off it will be deleted automatically and other Personal Greetings will be played as normal 2 Busy Signal Greeting Playe...

Page 367: ...ation 2 2 1 System Manager Features Broadcasting Messages 3 2 2 24 Recover Message Description Enables a subscriber to recover deleted messages After deleting messages they will remain in the Deleted...

Page 368: ...is no answer FWD to CO Forwards all incoming calls to Telephone number 1 or 2 programmed in the Mailbox Setting or to any other number FWD Cancel Cancels the forwarding setting Conditions In order to...

Page 369: ...subscriber to set a Timed Reminder by following system prompts provided by the Unified Messaging system Timed Reminder is a feature that is similar to an alarm clock the telephone will ring at the se...

Page 370: ...tension Auto Login Extension Password Entry Requirement Auto Login Caller ID 1 2 Auto Login Caller ID Password Entry Requirement Auto Login DDI DID Auto Login TRG No Auto Login DDI DID TRG No Password...

Page 371: ...n must be set to Enable Two way Record Two way Transfer Button A flexible button can be customised as the Two way Record or the Two way Transfer button An extension number can be assigned to the Two w...

Page 372: ...ll to a mailbox of an extension by pressing the VM Transfer button and entering the number of the extension The transferred caller can then leave a message in the mailbox The VM Transfer button can al...

Page 373: ...voice prompts for their mailbox Mailbox owner name Personal greetings Personal caller ID name Personal distribution list voice label Interview mailbox questions Administrators Users logged in to a Us...

Page 374: ...ame Announcement 24 4 UM Configuration 5 4 System Parameters Parameters Prompt Setting Feature Manual References 5 4 2 PC Programming Operating Manual References 3 2 System Programming Using Web Maint...

Page 375: ...y or view the presence of extensions from Outlook PBX resources are required to access the Unified Messaging system To reduce the possibility that PBX performance will be affected the account in Micro...

Page 376: ...to off line mode For details about off line mode refer to the e mail client s documentation New voice messages can be sent as attachments to e mails to a separate e mail account 3 2 1 28 Message Waiti...

Page 377: ...Section 4 Network Features Feature Manual 377...

Page 378: ...ection itself However providing its users with Internet access an ISP provides voice communication on the Internet for free In this way with VoIP technology based on the SIP protocol the cost of voice...

Page 379: ...8 4 SIP Trunks PC Programming Manual References 9 8 PBX Configuration 1 1 Configuration Slot Shelf Property V SIPGW 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW Feature Manual...

Page 380: ...ing of SIP Trunk Calls to Public Trunks When a SIP trunk call cannot be completed successfully the PBX can automatically attempt to make the call using a public trunk instead This provides a backup me...

Page 381: ...maximum number of usable V SIPGW channels will be limited to 64 channels per site or 256 channels for the system When this feature is enabled at a site V IPGW cards cannot be used at that site Direct...

Page 382: ...4 Virtual Cards 8 4 SIP Trunks PC Programming Manual References 9 2 2 PBX Configuration 1 1 Configuration Slot System Property Site 9 8 PBX Configuration 1 1 Configuration Slot Shelf Property V SIPGW...

Page 383: ...PBX Configuration 1 1 Configuration Slot Port Property PRI Port Main Port Type 3 For BRI only 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Access Mode 426 BRI Configura...

Page 384: ...ll charge information on ISDN lines from the telephone company 4 1 2 3 Advice of Charge AOC Call Forwarding CF by ISDN Forwards an incoming call to another outside party using the ISDN service of the...

Page 385: ...nfiguration a maximum of eight ISDN terminal devices can be connected to the port However only a maximum of two devices can be used simultaneously Conditions Overlap En bloc For each ISDN port either...

Page 386: ...Settings Option 7 ISDN Bearer Automatic ISDN Configuration ISDN BRI port configuration can be set automatically through system programming 6 2 Tool BRI Automatic Configuration The following items will...

Page 387: ...twork Type 424 BRI Layer 1 Active Mode 425 BRI Layer 2 Active Mode 426 BRI Configuration 427 BRI TEI Mode Feature Manual References 4 3 4 QSIG Standard Features Feature Manual 387 4 1 2 Integrated Ser...

Page 388: ...wers the call 3 111222444 is displayed Caller Called party CLIP COLP No 111222333 Answering party CLIP COLP No 111222444 CLIP COLP Number The telephone numbers sent to the network for CLIP COLP can be...

Page 389: ...ne Identification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG When forwarding calls to a public trunk system programming selects whether the CLIP nu...

Page 390: ...erences 003 Extension Number 422 BRI Subscriber Number 606 CLIP COLP Number Operating Manual References 1 9 4 Displaying Your Telephone Number on the Called Party and Caller s Telephone Calling Connec...

Page 391: ...No One DSS1 protocol A DPT user can see the call charge information on the display during the call Budget Management If the amount of call charge reaches the preprogrammed limit an extension user cann...

Page 392: ...n the destination in the PBX does not answer within a preprogrammed time period When the CFB or CFNR has been set the network determines to forward the incoming call to the preprogrammed destination a...

Page 393: ...e this feature PC Programming Manual References 10 6 1 PBX Configuration 2 6 1 System Numbering Plan Main Features ISDN FWD MSN Set Cancel Confirm 10 7 1 PBX Configuration 2 7 1 System Class of Servic...

Page 394: ...67 ISDN FWD Call Forwarding CF by ISDN P P PBX Outside Party Outside Caller Extn 1011 Dials 01 45 6789 01 23 4567 ISDN PBX Conditions This feature complies with the following European Telecommunicatio...

Page 395: ...ttings CO SMDR CF MSN Feature Manual References 2 3 1 Call Forwarding FWD Do Not Disturb DND SUMMARY 2 3 2 Call Forwarding FWD Operating Manual References 1 6 1 Forwarding Calls Feature Manual 395 4 1...

Page 396: ...vice ISDN Hold Button A flexible button can be customised as the ISDN Hold button The availability of this feature is dependent on the contract with the telephone company The TRS Barring feature is ap...

Page 397: ...ture can be used only when the network supports the explicit linkage option Call Transfer with Announcement and Call Transfer without Announcement is possible 2 12 1 Call Transfer The call charges aft...

Page 398: ...is feature depends on the contract with the telephone company This feature can be enabled or disabled on an ISDN port basis PC Programming Manual References 9 26 PBX Configuration 1 1 Configuration Sl...

Page 399: ...itions This feature complies with the following European Telecommunication Standard ETS specification ETS 300 130 Malicious Call Identification MCID supplementary service PC Programming Manual Referen...

Page 400: ...gramming An extension user can set only one CCBS The last setting is effective The CCBS setting is cancelled if there is no callback ringing within 60 minutes or callback ringing is not answered withi...

Page 401: ...sed as an ISDN Service button A service access code can also be assigned on this button for a quick operation This feature is not available to an SLT PC Programming Manual References 12 1 4 PBX Config...

Page 402: ...m behaves as one PBX Each PBX in a One look network and the devices under it are referred to as a site regardless of whether the PBX is a Master unit or Slave unit The PBX at each site is often referr...

Page 403: ...PBX is used in a One look network Feature Standalone operation One look network SMDR Call Storage 40 000 calls 1000 calls Charge Record for Hotel 10 000 calls 4000 calls Installation Manual References...

Page 404: ...B D 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network Numbering Pl...

Page 405: ...ials 2011 TIE Line Interface Explanation To use this method it is necessary to change the first one or two digits of extension numbers of either PBX e g 10XX for PBX 1 20XX for PBX 2 to allow calls to...

Page 406: ...011 Extn 1012 Dials 7 953 1011 Dials 7 952 1011 TIE line access no Extn no PBX code Interface Explanation To use this method it is necessary to know each PBX code in order to identify the location of...

Page 407: ...to the extension at PBX 2 even when using the PBX Code method a Incoming Trunk Call Destination Assignment Example PBX 1 TIE Line Network TIE Line PBX 2 Extn 2011 Outside Caller Trunk Trunk Interface...

Page 408: ...side Caller Trunk Trunk Interface Dials 123 4567 Telephone Company Interface PBX 1 PBX 2 PBX Code 952 PBX Code 951 Explanation An outside caller dials 123 4567 The call reaches the destination extensi...

Page 409: ...567 211 4567 Telephone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Trunk Group Access number of PBX 1 8 trunk group number 02 TRG2 Idle Line Access nu...

Page 410: ...TRG 2 Extn 1011 Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 Idle Line Access number of PBX 2 9 and telephone number 211 4567 or dials the Trunk Group Access n...

Page 411: ...hone Company PBX 1 PBX 2 Interface TRG 2 Extn 2011 Explanation 1 Extension 1011 of PBX 1 dials the Idle Line Access number of PBX 1 9 and telephone number 211 4567 2 PBX 1 modifies the call adds the I...

Page 412: ...hrough this PBX i e PBX 2 depends on the COS that is assigned to the trunk group of this PBX that the incoming TIE line is connected to If the COS of the trunk group is unable to make outgoing calls b...

Page 413: ...Outside Party Interface Extn 1011 PBX 1 Trunk Trunk Dials 8 02 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 2001 Dials 8 02 verification code entry feature no verification code verifi...

Page 414: ...IE Line 952 9 211 4567 Outside Party Interface Extn 1011 PBX 1 PBX Code 951 Trunk Trunk Dials 7 952 9 211 4567 211 4567 211 4567 Telephone Company Extn 1012 Extn 1001 Dials 7 952 verification code ent...

Page 415: ...ed Billing Code for ARS to PBX 1 an extension s verification code can be sent to PBX 2 automatically without the extension having to dial the verification code 12 1 1 PBX Configuration 4 1 1 Extension...

Page 416: ...Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444 2114567 Duration 00 01 23 00 23 45 SMDR Output Example PBX 2 7 Flexible Number...

Page 417: ...52 Veri Code Veri PIN COS 1111 3333 2222 4444 2 2 Programming Example of PBX 1 Programming Example of PBX 2 Ring Date 06 04 18 06 04 18 Time 03 21PM 04 32PM Ext 1001 1111 CO 03 04 Dial Number 2114444...

Page 418: ...Telephone Company PBX 1 PBX Code 951 PBX 2 PBX Code 952 Interface Interface Explanation 1 Extension 1011 of PBX 1 dials the TIE line access number 7 PBX code 952 and extension number 1011 2 The call...

Page 419: ...4567 23 4567 Outside Caller TRG 2 DISA PBX 1 PBX Code 951 PBX 2 PBX Code 952 Explanation 1 The outside caller dials the DISA phone number of PBX 1 Idle Line Access number of PBX 1 9 and telephone num...

Page 420: ...used to remove digits from and add a number to the dialled number of the TIE line call This modification may be needed depending on the TIE line network configuration 17 1 PBX Configuration 9 1 Priva...

Page 421: ...oup TRG 2 Sending no to PBX 4 3XXX Location 03 The hunt sequence by dialling 4XXX The 1st route trunk group TRG 2 Sending no to PBX 4 4XXX b PBX Code Method Access with PBX Code 10 6 1 PBX Configurati...

Page 422: ...01 The hunt sequence by dialling 7 PBX Code 952 XXXX The 1st route trunk group TRG 1 Sending no to PBX 2 952 XXXX Location 02 The hunt sequence by dialling 7 PBX Code 953 XXXX The 1st route trunk gro...

Page 423: ...of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 3011 is an extension number of PBX...

Page 424: ...able of PBX 2 2 If the match is found in the table the call will be modified according to the table and send to the corresponding PBX PBX 3 3 The number sent from PBX 2 953 1011 has the PBX code of PB...

Page 425: ...a TIE line access no or an other PBX extension no in the flexible numbering plan of the own PBX Is the trunk group available Yes Is there an idle trunk in the trunk group Is the leading number abc or...

Page 426: ...r 0511033 9511033 0511033 1 Remove the first 3 digits 2 Add 9 Yes Is the corresponding extension idle Checks the modified number with the flexible numbering plan of the own PBX Sends reorder tone or s...

Page 427: ...V IPGW DN2IP 9 11 2 PBX Configuration 1 1 Configuration Slot Shelf Property V IPGW Hunt Pattern 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Proper...

Page 428: ...on Day Lunch Break Night 18 5 PBX Configuration 10 5 CO Incoming Call Miscellaneous Intercept Routing to Operator No Destination Destination is not programmed PT Programming Manual References 453 DID...

Page 429: ...there is no match the PBX then checks the TIE Line Routing Table for a corresponding entry If an entry is found the call is sent to the connected PBX Case 1 Extension 1012 of PBX 1 dials extension num...

Page 430: ...as Voice over IP VoIP This PBX uses the H 323 standard for VoIP communication VoIP networks support private network communications using TIE line service Example PBX 1 PBX 2 Extn 1000 Extn 1999 Extn 2...

Page 431: ...outed through the VoIP ports designated as trunk group 2 IP Gateway IP address assignment for the local PBX and other PBXs Programming Example Destination Leading No IP Address 2 200 45 11 35 3 199 17...

Page 432: ...in the Quick Dialling Table the call will be automatically rerouted to a trunk as specified by the corresponding destination number When a call is made using the VoIP network if the PBX does not recei...

Page 433: ...it is possible to select whether faxes are sent using analogue or T 38 protocol signals Conditions Some QSIG services are available 4 3 4 QSIG Standard Features TRS Call Barring settings apply to call...

Page 434: ...able the call slides to the next available device Example PBX V IPGW Private IP Network IP Gateway 1 IP Gateway 2 IP Gateway 3 IP Gateway 4 Gateway Settings List 1 IP Gateway 1 GW Group 1 2 IP Gateway...

Page 435: ...s dialled the PBX first searches local extensions for a matching number If there is no match the PBX then checks the TIE Line Routing Table for the Gateway Group for a corresponding entry If an entry...

Page 436: ...PG destinations for each leading number Programming Example of the CDPG Table V IPGW Card Number Port Number Call Distribution Port Group 1 1 1 CDPG 1 1 2 CDPG 2 1 1 8 CDPG 2 2 1 CDPG 1 2 2 8 CDPG 3 1...

Page 437: ...ority CDPG The call is routed to Port 1 of the first card The call is rerouted to Port 1 of the second card Port 1 of the first card is busy Port 1 of the second card is available The call is answered...

Page 438: ...s a private call the call is received by the TIE line service method If it is a public call the call is received by the Incoming Trunk Call Distribution method DIL DDI MSN which is assigned on the tru...

Page 439: ...ual References 9 26 PBX Configuration 1 1 Configuration Slot Port Property BRI Port Network Numbering Plan Trunk Property 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Network N...

Page 440: ...dentification Presentation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Calling Line Identification Restriction CLIR Prevents the caller s CLI being presented to...

Page 441: ...tation CLIP COLP and Calling Connected Name Identification Presentation CNIP CONP by QSIG Call Forwarding CF by QSIG Forwards a call to the QSIG network 4 3 4 3 Call Forwarding CF by QSIG Call Transfe...

Page 442: ...is answered CLIP CNIP Example 1 Dials 202 2 John 101 is displayed PBX 1 PBX 2 CLIP 101 CNIP John Called party Extn No 202 Caller Extn No 101 Extn Name John COLP CONP Example PBX 2 PBX 1 FWD IRNA etc 1...

Page 443: ...ce COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CON...

Page 444: ...runk Calls 1001 Call to 2000 1 Forwarded to 1001 2 3 Extn 1000 Extn 1000 1 Extension 1000 of PBX 1 dials extension number 2000 and the call is sent to extension 2000 of PBX 2 through QSIG network 2 Th...

Page 445: ...R COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E 3PTY 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerout...

Page 446: ...ansferred from extension 2000 to extension 1001 of PBX 1 3 The call between PBX 1 and PBX 2 is released and the call is connected directly to the transfer destination of extension 2000 Conditions This...

Page 447: ...lot Port Property PRI Port Supplementary Service COLP CLIR COLR CNIP CONP CNIR CONR CF Rerouting CT CCBS AOC D AOC E E911 3PTY Operating Manual References 1 4 1 Transferring a Call Call Transfer Featu...

Page 448: ...CCBS To receive and send CCBS receiving and sending CCBS must be enabled individually on an ISDN QSIG port basis through system programming An extension user can set only one CCBS The last setting is...

Page 449: ...n another PBX is busy Automatic Callback Busy can be used as a Standard QSIG feature 4 3 4 5 Completion of Calls to Busy Subscriber CCBS by QSIG The caller will be informed an extension is busy with a...

Page 450: ...e branch office cannot call the president 2 1 2 2 Internal Call Block 5 1 1 Class of Service COS During a Call with Another Party Feature Description and Reference Transfer to Busy Extension using Que...

Page 451: ...call will be terminated at this time Directed Call Pickup When dialling using the PBX Code Method Access with PBX Code Dial as follows TIE Line Access Number PBX Code of ringing extension Directed Cal...

Page 452: ...1001 busy Extn 1001 Extn 2002 Monitor extension Monitor extension Programming Procedure 1 Routing Table Assignment TIE Line Routing and Modification tables must have been programmed in advance for all...

Page 453: ...the PBX Disabled Receive information from other PBXs forward it to other QSIG ports of the PBX Set the transmission setting for each port according to the layout of your network so that extension stat...

Page 454: ...s Table Index No Network Extn No Network Extn Name 001 2001 Branch 1 T Durden 002 2002 Branch 1 M Singer 003 4001 Branch 2 R Paulson 250 When using the PBX Access Code numbering method the relevant ac...

Page 455: ...sions or have extensions monitored refer to the corresponding Feature Manual Each of Network PBX IDs 1 8 can only be assigned to one PBX within a network Assigning the same Network PBX ID to two PBXs...

Page 456: ...figuration Slot Port Property BRI Port ISDN CO Networking Data Transfer 9 27 PBX Configuration 1 1 Configuration Slot Port Property PRI Port CO Setting Networking Data Transfer 10 7 1 PBX Configuratio...

Page 457: ...ecorded Message Direct Mailbox Access Trunk Service Automatic Time Mode Notification for Incoming Call Caller s Identification Notification Status Notification Voice message number display Trunk Call...

Page 458: ...unk call so the call is forwarded to the Unified Messaging system and answered by mailbox 201 If the outside caller leaves a message the Unified Messaging system sends a Message Waiting notification t...

Page 459: ...e Voice Mail Services More than one PBX in a network can provide voice mail services to extensions connected to other PBXs Conditions General This section explains Centralised Voice Mail assuming that...

Page 460: ...meter A call in progress can be transferred to a Unified Messaging mailbox by pressing the VM Transfer button and then 1 pressing a DSS button or NDSS button or 2 dialling the desired extension number...

Page 461: ...Network Data Transmission 17 5 PBX Configuration 9 5 Private Network Centralised UM VM Unit 19 1 PBX Configuration 11 1 Maintenance Main Maintenance Error Log for Centralised VM Network MSW Transmiss...

Page 462: ...lected 2 2 2 2 Group Call Distribution PBX 2 PBX 1 Private network PBX 5 PBX 4 PBX 3 ICD Group ICD Group ICD Group ICD Group Telephone Company ICD Group Virtual PS 1 Virtual PS 2 Virtual PS 3 Virtual...

Page 463: ...ll is forwarded to CO 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Settings Option 9 Mobile Extension 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings...

Page 464: ...rivate network channels are needed to forward a single call to all of the PBXs Each PBX can store the current communication status of each PS In Range or Out of Range If the status of the PS is set to...

Page 465: ...low destination of the ICD Group Handover from one PBX to another PBX during a conversation is not possible PC Programming Manual References 10 3 PBX Configuration 2 3 System Timers Counters Miscellan...

Page 466: ...466 Feature Manual 4 3 6 Network ICD Group...

Page 467: ...Section 5 System Configuration and Administration Features Feature Manual 467...

Page 468: ...2 10 4 4 Whisper OHCA k 2 7 1 Toll Restriction TRS Call Barring Barring l 2 7 3 Extension Dial Lock m 2 7 5 Walking COS n 2 11 8 Trunk Call Limitation o 2 12 1 Call Transfer p 2 18 2 Door Open q 2 16...

Page 469: ...Extension Settings Main COS 12 2 1 PBX Configuration 4 2 1 Extension Portable Station Extension Settings Main COS PT Programming Manual References 602 Class of Service Feature Manual References 3 2 1...

Page 470: ...oup User Group 603 Extension User Group Assignable Extensions PT SLT PS SIP Extension ISDN Extension Example Extension User Group 1 Extn 100 Extn 101 Extension User Group 2 Extn 102 Extn 103 Extension...

Page 471: ...Incoming Call Distribution Group An incoming call distribution group is a group of extensions which receives incoming calls directed to the group Each incoming call distribution group has a floating e...

Page 472: ...11 11 2 PBX Configuration 3 11 2 Group VM DPT Group Unit Settings 11 12 1 PBX Configuration 3 12 1 Group VM DTMF Group System Settings 11 12 2 PBX Configuration 3 12 2 Group VM DTMF Group Group Setti...

Page 473: ...a maximum of 31 parties can be assigned to a group When Broadcast Mode is disabled a maximum of 7 parties can be assigned to a group A maximum of 8 conference groups can be programmed 11 9 PBX Config...

Page 474: ...603 Extension User Group 620 Incoming Call Distribution Group Member 622 Incoming Call Distribution Group Floating Extension Number 623 Incoming Call Distribution Group Name 640 Extension User Groups...

Page 475: ...ch of the following system management items can be assigned to each tenant a Tenant Operator extension number floating extension number of incoming call distribution group none 5 1 5 Operator Features...

Page 476: ...Tenant 3 Entries 101 to 150 Tenant 8 Entries 351 to 400 If Same as System Setting is selected then all 1000 entries in the table will be applied to that tenant s outgoing calls All 1000 entries in the...

Page 477: ...Extn 109 Extension User Group 6 Extn 111 Extn 110 Programming Example Caller Called Party COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 Block Explanation 1 Assign each extens...

Page 478: ...tion 3 2 Group User Group 11 5 1 PBX Configuration 3 5 1 Group Incoming Call Distribution Group Group Settings Main Tenant Number 12 1 1 PBX Configuration 4 1 1 Extension Wired Extension Extension Set...

Page 479: ...tside telephone Even while in the Automatic Switching mode day lunch break night mode can be changed manually 2 Time Table Each tenant has a Time Table used for the Automatic Switching mode The Start...

Page 480: ...dialling to reroute a One look network intercom call to a trunk during break mode 2 6 5 Quick Dialling Programming Examples of DID DDI Table and DIL Table DID DDI table can be programmed for each DID...

Page 481: ...following time periods Day 1 Day Start time Lunch Lunch Start time Day 2 Lunch End time Night Night Start time Break 1 Start Break 1 End Day restart Break 2 Start Break 2 End Day restart Break 3 Star...

Page 482: ...6 5 Quick Dialling 2 7 1 Toll Restriction TRS Call Barring Barring 2 21 2 Flexible Buttons 3 2 1 System Features 5 1 1 Class of Service COS 5 1 3 Tenant Service 6 1 Capacity of System Resources PT Pro...

Page 483: ...mode If the Tenant Service is in use The call is directed to the extension s tenant operator If a tenant operator is not assigned the call is directed to the PBX operator In this case the current tim...

Page 484: ...f an extension remotely and a verification code PIN PIN Lock is also unlocked 2 24 1 Extension Personal Identification Number PIN 2 7 6 Verification Code Entry Required Remote Extension Dial Lock Sets...

Page 485: ...nter of the PBX To protect the PBX from this kind of fraudulent use we strongly recommend a Keeping PINs secret b Selecting complex random PINs that cannot be easily guessed c Changing PINs regularly...

Page 486: ...X NT265 does not have a secondary Ethernet port The following optional devices are available for the KX NT300 series except KX NT321 IP PT KX NT307 PSLP1528 Bluetooth Module KX NT303 Add on 12 Key Mod...

Page 487: ...routing to Secondary PBX A KX NT300 series or KX NT500 series IP PT can automatically connect to a secondary PBX when the primary PBX becomes disconnected When the primary PBX is connected again the I...

Page 488: ...e Group Call Data Line Security 2 11 5 Data Line Security Dial Information CTI 2 26 1 Computer Telephony Integration CTI Direct Inward System Access DISA 2 16 1 Direct Inward System Access DISA Door O...

Page 489: ...he Installation Manual When registering the SIP extension the user ID must be the extension number of the SIP extension When a SIP extension uses the Call Hold feature the target call is put on Consul...

Page 490: ...Manual System speed dial numbers do not download immediately they download when the telephone is rebooted The number of system speed dialling numbers that are downloaded from the PBX can be changed Re...

Page 491: ...ons about a particular KX UT series SIP phone refer to the telephone s documentation DSP Resource Usage Making a call from a SIP extension requires a certain number of DSP resources depending on the c...

Page 492: ...lowing the method for using an SBC Using an SBC Session Border Controller KX UT SIP phones and general SIP phones support simple remote connectivity when the PBX is networked with an SBC session borde...

Page 493: ...SIP Proxy Server IP Address Setting parameters assigned to Remote SIP MLT NAT SIP Proxy Server Port No Setting parameters assigned to Remote SIP MLT NAT NTP Server IP Address Setting parameters assig...

Page 494: ...acket Sending Interval Time s UT Extension PERIODIC Ability UT Extension PERIODIC Packet Sending Interval Time s Option NAT RTP IP Address Option NAT SIP Proxy Server IP Address Option NAT CWMP Server...

Page 495: ...pbx download ntv index html Mobile Softphone https panasonic net cns pcc support pbx download mobilesip index html Conditions Requirement A V SIPEXT card is required to use a P SIP phone P SIP phones...

Page 496: ...al References 9 15 PBX Configuration 1 1 Configuration Slot Card Property V SIPEXT 9 16 PBX Configuration 1 1 Configuration Slot Port Property V SIPEXT 496 Feature Manual 5 2 2 SIP Session Initiation...

Page 497: ...e SIP TLS feature by system programming the SIP TLS setting on the SIP phones must be disabled in advance By using the Built in Media Relay Gateway SIP phones that connected via the internet can use S...

Page 498: ...r without going through a DSP card which means that P2P calls are established without using the PBX s resources P2P Scenarios P2P calls can be established between telephones in a site The following il...

Page 499: ...site P2P connection between branch offices over a VPN hub and spoke connection 1 Remote Office 1 Remote Office 2 Router Site PBX Router Hub router P2P Calls between IP telephones in separate branch of...

Page 500: ...being used KX UT series SIP phones and general SIP phones support P2P communication over SIP trunks KX NT500 series IP PTs support P2P communication over SIP trunks Contact your dealer for the compat...

Page 501: ...SIPGW Main P2P Group 9 10 PBX Configuration 1 1 Configuration Slot Port Property V SIPGW Main P2P Group Name 9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Main P2P Group 9 14 PBX...

Page 502: ...any of the following cases a When the new Handover CS is busy b When there is no CS within range c While the Live Call Screening LCS is activated 3 2 2 16 Live Call Screening LCS d While the PS user i...

Page 503: ...rences 690 PS Registration 691 PS Termination 692 Personal Identification Number PIN for PS Registration Feature Manual References 5 4 7 Flexible Numbering Fixed Numbering Feature Manual 503 5 2 4 Por...

Page 504: ...2 Sales 3 Incoming Trunk Call Information Display Called Party s Name Number Caller s Name Number Caller s Name Number PS01 PS02 PS03 PS04 PS05 PS06 PS07 Constituent PS Ring Group 1 Floating Extn No...

Page 505: ...roup Features All PS users in the group can use the Log in Log out feature Wrap up feature and ICD Group button for the group The CS may often be busy as each PS in the group uses one channel when a c...

Page 506: ...for trunk calls the PS will not ring when an intercom call or a trunk call arrives at the PS ring group 2 3 3 Do Not Disturb DND For calls directed to PS ring groups the PBX will handle at most two c...

Page 507: ...Feature Manual References 6 1 Capacity of System Resources Feature Manual 507 5 2 4 Portable Station PS Features...

Page 508: ...mmon directory of extension names Shortcut Directory Accesses a feature by selecting from a private directory of feature names and numbers Quick Dialling Makes a call or accesses a feature easily by s...

Page 509: ...ber or and or display operation The flexible buttons and the display are customised through PS programming The button assignment is the same for the PT 2 21 2 Flexible Buttons Some special feature but...

Page 510: ...all 2 15 1 Conference Group Call Wireless XDP Parallel Mode can only be set from a PS The wired telephone can accept or deny this feature through COS programming Once this feature is set the setting a...

Page 511: ...LP Number Selection 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP CLIR and COLR Setting 4 1 2 2 Calling Connected Line Identification Presentation CLIP COLP Extension Personal I...

Page 512: ...s 2 11 10 Parallelled Telephone 5 1 1 Class of Service COS Operating Manual References 1 9 12 Using Your PS in Parallel with a Wired Telephone Wireless XDP Parallel Mode 512 Feature Manual 5 2 4 Porta...

Page 513: ...Example PBX 1 TIE Line Network TIE Line PBX 2 Outside Caller Telephone Company Virtual PS 2 Virtual PS 1 Dials 201 Extn 201 Fwd to outside destination Extn 202 Fwd to destination at other PBX The foll...

Page 514: ...vides the ICD Group with a dedicated message box that is not shared with an actual extension 2 16 3 Built in Simplified Voice Message SVM Conditions To use this feature call forwarding to trunks must...

Page 515: ...mber and an additional digit 0 through 9 or 00 through 99 Example 131 Extn No 13X MSN Extn No 14XX MSN Extn No 15XX MSN PBX 132 139 Behind PBX 1234 Extn No 1234 ISDN Port for EXTN P MP 1234 1234 1234...

Page 516: ...rminal device is available To use the MSN whose last digit is 0 as an individual MSN system programming is required for each ISDN port ISDN terminal devices that receive power over the telephone line...

Page 517: ...e XDP mode must be enabled on the port through system programming Conditions Automatic Detection on Super Hybrid Port A DPT SLT or PT interface CS connected to a Super Hybrid port can be detected auto...

Page 518: ...PT Programming Manual References 007 DSS Console Paired Telephone 600 EXtra Device Port XDP Mode 518 Feature Manual 5 2 6 Extension Port Configuration...

Page 519: ...ry PBX it automatically switches its connection to the secondary PBX to continue operation Statistics and Diagnostics The IP CS compiles statistics about its performance for diagnostic purposes The fo...

Page 520: ...54 IP CS Automatic Rerouting to Secondary PBX If a secondary PBX is specified for an IP CS KX NS0154 only and the IP CS s Announce Mode is enabled it can send the secondary PBX information to other te...

Page 521: ...Users Add User Single User Email notification in 8 2 1 Users Add User Single User To send e mail notifications the SMTP server settings must be configured Up to 3 e mail addresses can be registered fo...

Page 522: ...tware update has been downloaded from the update FTP server 3 A software update has been successfully installed 4 A software licence is about to expire Conditions To send e mail notifications the SMTP...

Page 523: ...an be connected to the PBX An e mail address can be set for each external sensor For users to receive sensor alarm notifications the following settings must be configured Notification e mail for senso...

Page 524: ...ail address for the mailbox E mail notifications will not be sent if this address is not set 20 1 2 UM Configuration 1 2 Mailbox Settings Full Setting E mail Text Message Device Device No 1 2 3 E mail...

Page 525: ...g in with a User Administrator account or an Installer account Note It is recommended to register user information extension number name mailbox number login account etc in User Profiles Extensions or...

Page 526: ...Description Using a modem RMT card An RMT card must be installed The floating extension number of the analogue remote maintenance must be assigned default 599 PC programming using a telephone connecte...

Page 527: ...X has no passwords set initially For security select an installer password as soon as the PBX system is installed at the site 4 Change the passwords periodically 5 It is strongly recommended that pass...

Page 528: ...Feature Manual References 2 1 1 2 Direct In Line DIL 2 1 1 3 Direct Inward Dialling DID Direct Dialling In DDI 528 Feature Manual 5 4 2 PC Programming...

Page 529: ...ammer or one manager programmer is allowed to perform system or manager programming at one time The maximum number of simultaneous programmers that each PBX supports is as follows one system programme...

Page 530: ...anager Features 6 1 Capacity of System Resources Operating Manual References 1 9 14 Clearing Features Set at Your Extension Extension Feature Clear 3 1 Customising Your Phone Personal Programming 4 1...

Page 531: ...rce usage More complex situations may necessitate additional resources and in some cases fewer resources may be necessary Examples of DSP resource usage Fundamentally the number of resources required...

Page 532: ...showing trends in DSP usage over time as well as the number of calls and operations that could not be performed due to lack of resources VoIP IP trunk IP extension and IP CS usage Conference Unified...

Page 533: ...not the available DSP resource capacity To view the number of times DSP resources are measured as busy see Counting of DSP busy times The state of DSP resource usage can be outputted as a CSV file by...

Page 534: ...uration 1 1 Configuration Slot Port Property V SIPGW Voice FAX IP Codec Priority 1st 2nd 3rd 9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Option IP Codec Priority 9 18 PBX Confi...

Page 535: ...m Overview Resource Reservation Example The following table shows the number and types of resources that must be reserved for a given workload To calculate the number of free i e non reserved resource...

Page 536: ...ufficient conference resources are available Conditions The total number of resources provided by each type of DSP card is as follows DSP S card 63 DSP M card 127 DSP L card 254 PC Programming Manual...

Page 537: ...rvice Feature DSP Resources per Unit Trunk using G 729 codec 2 2 Trunk using G 711 codec 1 Non IP trunk ISDN trunk analogue trunk etc 1 Extension using G 729 codec 2 2 Extension using G 711 codec 1 IP...

Page 538: ...Busy Ratio DSP Cost 1 Trunk using G 729 codec 8 50 8 8 Trunk using G 711 codec 64 80 51 2 Extension using G 729 codec 32 50 35 2 Extension using G 711 codec 64 80 51 2 IP CS using G 729 codec 8 50 8...

Page 539: ...ime start date the setting between 2 00 AM and 3 00 AM will not happen On the summer time end date the setting between 1 00 AM and 2 00 AM will ring twice b Time Information from Telephone Company Tim...

Page 540: ...ess as the NTP server for the KX UT extension If NTP server is disabled the time for KX UT extensions must be set individually at each telephone PC Programming Manual References 6 2 Tool BRI Automatic...

Page 541: ...IP address assignment mode is set to DHCP If the PBX s DHCP server is enabled make sure that no other DHCP servers are running on the same network Having more than one DHCP server on a network can re...

Page 542: ...ring schemes 1 64 Leading number up to three digits Additional number up to two digits default two digits b Feature Numbers A number of up to four digits consisting of 0 through 9 and c Other PBX Exte...

Page 543: ...Parallel Mode set cancel 48 Account Code Entry 1 49 Call Hold Call Hold Retrieve 50 Call Hold Retrieve Specified with a Holding Extension Number 1 51 Call Park Call Park Retrieve 1 2 52 Call Hold Retr...

Page 544: ...l 1 733 Not Ready Mode on off 1 735 Log in Log out 1 736 Incoming Call Queue Monitor 739 Hot Line programme set cancel 740 Absent Message set cancel 1 750 BGM set cancel 751 Remote Wake up Call 76 Tim...

Page 545: ...aiting DND Override 1 1 or 2 2 Executive Busy Override 1 3 Message Waiting set 1 4 Call Monitor 1 5 Automatic Callback Busy CCBS 6 Alternate Calling Ring Voice 1 SIP extensions cannot perform DND Over...

Page 546: ...PS users cannot use the following features Personal Speed Dialling OGM playback record S CO Line Access Parallel Telephone Mode set cancel Walking Extension BGM set cancel Timed Reminder PC Programmi...

Page 547: ...e PC programming mode through a modem on a PC 599 or 5099 1 ISDN Remote Maintenance Used to access the PC programming mode through the ISDN interface on a PC 699 or 6099 1 Group Incoming Call Distribu...

Page 548: ...ternal Pager Music on Hold Floating Extension Number 13 3 2 PBX Configuration 5 3 2 Optional Device Voice Message DISA Message Floating Extension Number PT Programming Manual References 623 Incoming C...

Page 549: ...pe Description Main software data Operating system data area on the PBX s mother board Expansion Unit software data Operating system data area on an Expansion Unit s mother board LPR software on a slo...

Page 550: ...PT Programming Manual References 190 Main Processing MPR Software Version Reference 550 Feature Manual 5 4 9 Software Upgrading...

Page 551: ...ff without shutting down When power is restored after a power outage the PBX operates in the following manner If the PBX did not shut down normal operation continues uninterrupted If the PBX shut down...

Page 552: ...g a power failure All other features do not work The following SLT ports and LCOT ports are connected during a power failure It is possible to allow trunk calls that are established during a power fai...

Page 553: ...rd the event System Restart in the error log Conditions In the event of a power failure PBX memory is protected by a factory provided lithium battery There is no memory loss except the memories of Aut...

Page 554: ...Description 1 Error Code Shows three digit error code 2 Sub Code Shows 8 digit sub code BBWXYYZZ BB 00 W Slot type Physical shelf blank Virtual shelf X Unit number Non PBX process code YY Slot number...

Page 555: ...Extension 2 Maintenance Daily Test Start Time Set Maintenance Daily Test Start Time Hour Maintenance Daily Test Start Time Minute Feature Manual References 2 21 2 Flexible Buttons 2 22 1 1 Station Me...

Page 556: ...information from the PBX when a status change occurs or an alarm is detected PBX PC Sends Information Manager TRAP Implementation The PBX will send the two types of TRAP as follows Type TRAP Name Des...

Page 557: ...t groups supported by this PBX refer to 6 4 Supported Management Information Base MIB Table in the Appendix Through system programming it is possible to select whether each type of TRAP e g ColdStart...

Page 558: ...server to not change the IP addresses of the mother board and DSP cards once IP telephones are registered to the PBX The IP telephones will not operate properly if these IP addresses are changed PC Pr...

Page 559: ...d an Internet Control Message Protocol ICMP echo request through the PC programming terminal and receive an ICMP message confirming connection Conditions This PBX performs PING as follows Test packet...

Page 560: ...560 Feature Manual 5 5 7 PING Confirmation...

Page 561: ...Section 6 Appendix Feature Manual 561...

Page 562: ...Printing message 8 Queuing Time Table 64 Ring Tone Pattern Plan 8 Simultaneous Programmers PT Programming one system programmer 63 personal programmers one manager programmer 63 personal programmers 6...

Page 563: ...p 8 31 members group for Conference Group Mode 31 members group for Broadcast Mode User Group 32 Call Pickup Group 64 Idle Extension Hunting Group 64 16 extensions group Incoming Call Distribution Gro...

Page 564: ...Incoming Call Log PT 100 records extn 3040 records system Incoming Call Log PS Incoming Call Distribution Group 100 records extn or group Total 2560 records system Message Waiting PS Incoming Call Di...

Page 565: ...Mailboxes 500 subscriber mailboxes 1 System Manager mailbox 1 Message Manager mailbox Note The maximum number of recordings that can be stored in each type of mailbox in 9000 Group Distribution List...

Page 566: ...n Tone 1 1 s Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Trunk Call Limit Warning...

Page 567: ...old Alarm Tone 15 s Call Waiting Tone 1 Single Double Triple S Double 1 s Call Waiting Tone 2 Ring Tone Patterns Default OR 1 s The duration of a ring tone may vary by country area Feature Manual 567...

Page 568: ...or CTI interface KX NSF101 or Activation Key for Multiple CSTA Connection KX NSA020 Computer Telephony Integration CTI 2 26 1 Computer Telephony Integration CTI Activation Key for CTI interface KX NSF...

Page 569: ...entralised Voice Mail Activation Key for QSIG Network KX NSN002 Network ICD Group 4 3 6 Network ICD Group Activation Key for Mobile Extension KX NSE101 KX NSE105 KX NSE110 KX NSE120 PS Roaming by Netw...

Page 570: ...e Type of Interface 2 1 4 ifMtu Maximum Datagram Length which can be sent received 2 1 5 ifSpeed Maximum Transfer Speed 2 1 6 ifPhysAddress Physical Address MAC Address 2 1 7 ifAdminStatus The desired...

Page 571: ...protocol was unknown unsupported 8 ipInDiscards The number of incoming Packets discarded because of an insufficient reception buffer 9 ipInDelivers The total number of Packets received including ICMP...

Page 572: ...ICMP messages which were not sent because of error 21 icmpOutEchos The number of ICMP Echo request messages sent 22 icmpOutEchoReps The number of ICMP Echo Reply messages sent TCP Group 1 3 6 1 2 1 6...

Page 573: ...ommunity Names The total number of SNMP messages with unknown Community Name 6 snmpInASNParseErrs The total number of SNMP messages with incorrect OID type 13 snmpInTotalReqVars The total number of Ob...

Page 574: ...Item Description 30 snmpEnableAuthenTr aps Indicates whether the SNMP agent process is permitted to generate authentication failure traps 574 Feature Manual 6 4 Supported Management Information Base...

Page 575: ...re ACD 2 3 2 Call Forwarding FWD 2 10 3 Call Monitor 2 11 8 Trunk Call Limitation 2 14 1 Conference Features SUMMARY 3 1 2 5 System Backup Restore 3 2 1 4 Automatic Two way Recording for Manager 4 1 1...

Page 576: ...ys 6 5 5 PFMPR Software File Version 004 4xxxx Changed Contents Introduction Functional Limitation 2 2 2 10 Supervisory Feature ACD 2 18 3 External Sensor 3 2 2 8 Callback Number Entry 5 2 7 IP CS KX...

Page 577: ...Line and Trunk Connection 5 2 2 2 Simple Remote Connection 5 2 2 3 Panasonic SIP Phones P SIP 5 3 4 E mail Notification for Manager 6 3 Features that Require Activation Keys Feature Manual 577 6 5 6 P...

Page 578: ...578 Feature Manual 6 5 6 PFMPR Software File Version 004 6xxxx...

Page 579: ...Feature Manual 579 Notes...

Page 580: ...PNQX6951TA DD0714AH6067 Panasonic Corporation 2014 1006 Oaza Kadoma Kadoma shi Osaka 571 8501 Japan http www panasonic com...

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