2.2.2.9 Supervisory Feature
Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s
status within the incoming call distribution group using a 6-line display PT.
Feature
Description
Incoming Call Queue Monitor
The supervisor extension can monitor the status of an incoming
call distribution group with the display.
Log-in/Log-out Monitor and
Remote Control
Monitor:
The supervisor extension can monitor the log-in/log-out
status of the incoming call distribution group members through the
corresponding DSS button light.
Remote Control:
The supervisor extension can change the
status of the members by pressing the corresponding DSS button.
[Example]
--- Date and time
--- ICD group’s floating extension number and name
--- Number of calls waiting in the queue
--- Elapsed waiting time of the call queuing the longest
With
<Incoming Call Queue Monitor Display>
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT LOG SPRVS
Log-in/Log-out Monitor
DSS buttons show the status
of the corresponding group
members.
Log-in/Log-out Remote Control
Pressing a DSS button
changes the extension’s
status as follows:
Light pattern
Green on
Slow Green Flashing
Red on
Off
Status
Log-in (Ready)
Log-in (Not Ready)
Log-out
Light pattern
Red on
Green on
Status
Log-out
Log-in (Ready)
Since JAN.29 09:10AM
Total Calls :00996
Overflow Calls :00131
Lost Calls :00039
Average Waiting :02'12
EXIT CLEAR
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- Total number of lost calls
--- Average queuing time
Extension in another ICD
group
Conditions
•
Available Extension as a Supervisor Extension
74
Feature Manual
2.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-NS700
Page 16: ...16 Feature Manual Table of Contents...
Page 17: ...Section 1 For Your Safety Feature Manual 17...
Page 20: ...20 Feature Manual 1 1 1 For Your Safety...
Page 21: ...Section 2 Call Handling Features Feature Manual 21...
Page 59: ...632 Maximum Number of Agents Feature Manual 59 2 2 2 Incoming Call Distribution Group Features...
Page 109: ...Operating Manual References 1 2 1 Basic Calling Feature Manual 109 2 5 4 Trunk Call Features...
Page 195: ...Operating Manual References 1 4 2 Holding a Call Feature Manual 195 2 13 1 Call Hold...
Page 326: ...326 Feature Manual 2 30 2 Outgoing Message OGM...
Page 327: ...Section 3 Unified Messaging System Feature Manual 327...
Page 377: ...Section 4 Network Features Feature Manual 377...
Page 466: ...466 Feature Manual 4 3 6 Network ICD Group...
Page 467: ...Section 5 System Configuration and Administration Features Feature Manual 467...
Page 560: ...560 Feature Manual 5 5 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Manual 561...
Page 578: ...578 Feature Manual 6 5 6 PFMPR Software File Version 004 6xxxx...
Page 579: ...Feature Manual 579 Notes...
