4.3
System Programming
VM Command DTMF Set
114
System Programming
4-47
Description
Sets the DTMF (Dual Tone Multi-Frequency) command signals
transmitted to your Voice Processing System (VPS). There are four
commands available: Leave Message; Get Message; Automated
Attendant Service; Voice Mail Service. These commands are used
in the following ways:
(A) If your VPS is used for Voice Mail (VM) Service
(1) Call Forwarding / Intercept Routing to Voice Mail
If a call is forwarded to the VPS, your system will send a mailbox
number to the VM port. This allows the caller to leave a message
without knowing the mailbox number.
• Required entries (selections):
LV-MSG (Leave Message): This command is transmitted to a
VM port if a call is forwarded or intercepted and rerouted to the
port.
AA-SVC (Automated Attendant Service): If AA Service is set to
“Start” in program [990], field (10), the “AA-SVC” command is
sent to a VM port if an incoming outside call is answered by the
VM port.
• Other programming required (program addresses): [106]; [602];
[609]; [990], field (10); [990], field (18)
(2) Hearing the message at the extension
If the VPS receives a message and lights the MESSAGE button
indicator of the dialed telephone, the telephone user can hear the
message by pressing the MESSAGE button.
• Required entries (selections):
GETMSG (Get Message): This command is transmitted to a VM
port when the message receiver presses the MESSAGE button.
VM-SVC (Voice Mail Service): The “VM-SVC” command is a
code transmitted preceding the “GETMSG” command above.
This is effective to switch to VM port when an AA port lights the
MESSAGE indicator.
• Other programming required (program addresses): [609]; [990],
field (18)
(B) If your VPS is used for Automated Attendant (AA) Service
An AA port answers an incoming outside call to provide AA
services, such as call transfer, receiving a message.
• Required entries (selections):
VM-SVC (Voice Mail Service): The “VM-SVC” command is a
code transmitted before the “LV-MSG” code if an operator
transfers a call to an extension and then it is forwarded to an AA
port so that the AA port can be switched to the VM port
temporarily.
• Other programming required (program addresses): [106], [602]
