General Features
Features Guide
245
Call Hold
Description
Allows the extension user to put a call (intercom, outside) on hold
(Call Hold)
. The held call
can be retrieved by the extension user who held it or by any other extension in the same tenant.
Preventing other extension users from retrieving a held call is also possible for PT users
(Exclusive Call Hold)
. In this case, the call can only be retrieved from the extension on which
it is held.
Conditions
•
Music on Hold
"Music on Hold" is sent to the party on hold, if available.
•
What if a call on (exclusive) hold is not retrieved?
If a call (intercom, outside) on hold is not retrieved in a specified period of time
(Hold
Recall Time)
, ringing or an alarm tone is sent to the extension user who held the call as a
reminder.
Hold Recall Tone:
If the extension user is on-hook and its speakerphone (PT only) is off,
the phone will ring.
Hold Alarm Tone:
If the extension user is engaged in a call when the Hold Recall Time
expires, an alarm tone is sent from the built-in speaker of a PT or from the handset receiver
of an SLT at 15-second intervals.
In this case, "Call Waiting" feature should be set at the extension beforehand.
•
After Hold Recall or Hold Alarm Tone is emitted, the held call can be retrieved from any
extension even if it is held in Exclusive Call Hold.
•
It is possible to disable the Hold Recall tone by System Programming <Section 2.5 System
Timer, "Hold Recall Time" in the Programming Guide>.
•
Automatic Disconnection
If an inside / outside call put on hold is not retrieved within 30 minutes, it is disconnected
automatically.
•
The number of calls that can be put on (exclusive) hold at an extension
The number of calls that can be held on an extension at a time differs depending on the
telephone type as follows:
Intercom call
– <ICM type PT>: One, <SLT>: One (Not available)
– <DN type PT>: as many intercom calls as the number of DN (PDN, SDN) buttons on it.
Outside call
– <ICM type PT>: as many outside calls as the number of CO buttons on it
– <DN type PT>: as many outside calls as the number of CO buttons and DN buttons on it
– <SLT>: One (Not available)
•
An SLT user can hold only one call, either an intercom or outside, at a time. To hold
multiple calls, use the Call Park feature.
•
Tenant Service
If "Tenant Service" is utilized, retrieving a held call (intercom, outside) is only available
within the same tenant.
Summary of Contents for KX-TD500
Page 9: ...General Features Features Guide 9 Section 1 General Features...
Page 20: ...General Features 20 Features Guide User Manual References Not applicable...
Page 23: ...General Features Features Guide 23 User Manual References Not applicable...
Page 31: ...General Features Features Guide 31 User Manual References Not applicable...
Page 53: ...General Features Features Guide 53 User Manual References Not applicable...
Page 63: ...General Features Features Guide 63 User Manual References Not applicable...
Page 69: ...General Features Features Guide 69 User Manual References Not applicable...
Page 95: ...General Features Features Guide 95 User Manual References Not applicable...
Page 107: ...General Features Features Guide 107 User Manual References 4 4 12 Trunk Busy Out Setting...
Page 162: ...General Features 162 Features Guide User Manual References 4 3 54 Outward Dialing Trunk Access...
Page 182: ...General Features 182 Features Guide User Manual References 4 3 69 Secret Busy Override...
Page 209: ...General Features Features Guide 209 User Manual References 4 3 62 Pickup Dialing Hot Line...
Page 297: ...General Features Features Guide 297 User Manual References 4 3 7 Background Music BGM...
Page 305: ...General Features Features Guide 305 User Manual References 4 3 71 Station Program Clear...
Page 348: ...General Features 348 Features Guide...
Page 349: ...ISDN Features Features Guide 349 Section 2 ISDN Features...
Page 368: ...ISDN Features 368 Features Guide...
Page 369: ...TIE Line Features Features Guide 369 Section 3 TIE Line Features...
Page 388: ...TIE Line Features 388 Features Guide...
Page 389: ...Features Guide 389 Section 4 Tones Ring Tones...
Page 392: ...Tone Ring Tone 392 Features Guide...
Page 393: ...Index Features Guide 393 Section 5 Index...
Page 397: ...Index Features Guide 397...