2.6 Help
78
PC Programming Manual
A
•
CO line calls made by extensions can be restricted from the
2.8.12 [2-7-2] Class of
Service—External Call Block
screen. Click in the relevant cells to select the trunk
groups that cannot be used by extensions associated with a particular COS in each time
mode.
To prevent extensions associated with a COS from making CO line calls, set all trunk
groups for that COS to "Block" (blue).
Q
How do I modify the hold operation for SLTs?
A
•
It is possible to choose how to hold a line and transfer a call with an SLT using the
SLT—
SLT Hold Mode
option on the
2.8.17 [2-9] System Options
screen.
For more details, see "1.3.2 Call Hold" of the Feature Manual.
Q
How do I set up an Incoming Call Distribution (ICD) group to receive CO line
calls directly?
A
•
Perform the following steps:
1.
On the
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings
screen,
enter the floating extension number you chose for the ICD group in the
Floating
Extension Number
cell.
2.
Click
Apply
.
3.
On the
2.9.12 [3-5-4] Incoming Call Distribution Group—Member
screen, select
the ICD group you created from the
Incoming Call Distribution
drop-down list.
4.
Enter the extension numbers of member extensions in the
Extension Number
column.
5.
Click
Apply
.
6.
On the
DIL
tab of the
2.16.2 [10-2] DIL Table & Port Settings
screen, enter the
floating extension number of the ICD group as the
DIL Destination—Day, Lunch,
Break, Night
of each time mode.
7.
Modify other settings as required from the
Group—Incoming Call Distribution
Group
submenu.
Q
How do I set the queuing operation for an Incoming Call Distribution group?
A
•
Perform the following steps:
1.
On the
2.9.10 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
screen, set the actions as required for each queuing table.
2.
On the
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings
screen,
from the
Queuing Time Table
tab, select the number of the Queuing Time Table to
use in each time mode.
Q
How do I add an extension as a member of an Incoming Call Distribution (ICD)
group?
