1.15 Optional Device Features
118
Feature Guide
period (DISA Second Digit Time for Automated Attendant), DISA AA service will be bypassed because the
PBX will assume the caller is trying to access a specific feature.
[Programming Example: DISA OGM Setting]
Each DISA OGM can be assigned a floating extension number, a destination for each DISA AA number,
and the OGM number of the OGM played when the called destination is busy or in Do Not Disturb (DND)
mode.
DISA Intercept Routing—No Dial
If the caller fails to dial any digits within a preprogrammed time period (DISA First Digit Time for Routing to
Operator When No Dial) following the OGM, the call is redirected to an operator extension.
DISA Intercept Routing—Busy/DND
If the destination of a DISA call is in DND mode or is busy (and has not set Call Waiting or FWD), the call
will be redirected to an idle extension in the destination's idle extension hunting group. (
→
Extension Hunting) If no extension in the group is available, or if the destination of the DISA call is not a
member of an idle extension hunting group, the call will be handled in one of the following ways, according
to system programming:
a)
Busy Tone:
The caller hears a busy tone.
b)
Intercept Routing:
The call will be routed to the Intercept Routing—Busy/DND destination
assigned for the extension.
c)
OGM:
An OGM used only for when the destination is busy or DND can be played for the caller.
("The party you called is unavailable...")
DISA Intercept Routing—No Answer
If the destination of a DISA call does not answer the call within a preprogrammed time period (DISA
Intercept time) (
→
DISA Intercept Time [211]), the call will be redirected to the preprogrammed intercept
destination. (
→
If the intercept destination does not answer the call within a preprogrammed time period (DISA Disconnect
Time after Intercept) after the DISA Intercept time expires, the call will be disconnected.
Call Retry
While hearing a ringback, reorder, or busy tone, the caller can press " " to "retry" the call. When a DISA
call is retried, the caller will hear the original DISA OGM once again and can make the same or a different
selection.
During a CO-to-CO line call, the caller can press " " to disconnect the CO line call and return to the original
DISA OGM. If "
Mode When DISA Receives DTMF *
" is set to "
Send DTMF *
" the " " tone will be sent—
the call will not be retried.
*1
→
Outgoing Message (OGM) Floating Extension Number [730]
OGM No.
01
02
0
100
1
301
2
200
3
103
4
202
5
101
6
102
7
400
8
104
9
205
Floating
Extn.
No.
*1
300
301
Busy/DND
Message No.
04
05
Automated Attendant No.
Summary of Contents for KX-TDA50
Page 16: ...16 Feature Guide...
Page 17: ...Feature Guide 17 Section 1 Call Handling Features...
Page 67: ...1 5 Making Call Features Feature Guide 67 User Manual References 1 2 1 Basic Calling...
Page 215: ...Feature Guide 215 Section 2 System Configuration and Administration Features...
Page 244: ...2 4 Fault Recovery Diagnostics 244 Feature Guide...
Page 245: ...Feature Guide 245 Section 3 Programming Instructions...
Page 281: ...Feature Guide 281 Section 4 KX TDA50 Maintenance Console Operating Instructions...
Page 446: ...4 8 System 2 446 Feature Guide Feature Guide References 1 16 1 Caller ID...
Page 621: ...4 14 ARS 8 Feature Guide 621 Feature Guide References 1 9 1 Automatic Route Selection ARS...
Page 652: ...4 17 Maintenance 11 652 Feature Guide...
Page 653: ...Feature Guide 653 Section 5 Appendix...
Page 661: ...Feature Guide 661 Index...
Page 667: ...Index Feature Guide 667...