Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button.
ICD Group 1
Floating extension no.: 601
Name: Sales
Agents: 3
Logged-out
Logged-in
Extn.
101
Extn.
102
Extn.
103
Extn.
104
Extn.
105
Extn.
105
Calls arrive at ICD group 1.
Queuing Feature
Five calls are waiting
in the queue. (Calls
4 through 8)
Call Distribution
Calls are distributed
using the assigned
method.
Overflow Feature
a) Sends a busy tone (
Busy on Busy
), or
b) Redirects to the overflow destination.
Extn.
100
Monitors or controls the
status of the ICD group.
Supervisor
Extension
*
2
*
3
*
1
9
10
13
11
12
4
5
6
7
8
A
B
C
D
E
F
*1
®
9.1.6 ICD Group Features—Queuing
*2
®
9.1.7 ICD Group Features—Supervisory
*3
®
9.1.3 ICD Group Features—Log-in/Log-out
1.
Group Call Distribution
[
®
9.1.2 ICD Group Features—Group Call Distribution]
Incoming calls are distributed using one of the following methods:
Distribution Method
Description
Uniform Call Distribution
(UCD)
Calls are distributed evenly to a different extension each time
a call is received.
Priority Hunting
An idle extension is searched for in the specified order, always
starting from the same location.
Ring
All extensions in the incoming call distribution group ring
simultaneously.
2.
Queuing Feature
[
®
9.1.6 ICD Group Features—Queuing]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
3.
VIP Call
[
®
9.1.8 ICD Group Features—VIP Call]
It is possible to assign a priority to incoming call distribution groups so that incoming calls can be received
in priority order.
4.
Overflow Feature
[
®
9.1.5 ICD Group Features—Overflow]
Document Version 2009-12
Feature Manual
139
9.1.1 ICD GROUP FEATURES
Summary of Contents for KX-TDE100
Page 12: ...12 Feature Manual Document Version 2009 12 Table of Contents...
Page 13: ...Section 1 Features and Configurations A Document Version 2009 12 Feature Manual 13...
Page 25: ...Section 2 Features and Configurations B Document Version 2009 12 Feature Manual 25...
Page 28: ...28 Feature Manual Document Version 2009 12 2 1 1 BGM Background Music...
Page 29: ...Section 3 Features and Configurations C Document Version 2009 12 Feature Manual 29...
Page 65: ...Section 4 Features and Configurations D Document Version 2009 12 Feature Manual 65...
Page 89: ...Section 5 Features and Configurations E Document Version 2009 12 Feature Manual 89...
Page 100: ...100 Feature Manual Document Version 2009 12 5 1 9 External Sensor...
Page 101: ...Section 6 Features and Configurations F Document Version 2009 12 Feature Manual 101...
Page 122: ...122 Feature Manual Document Version 2009 12 6 1 7 FWD DND Button Group FWD Button...
Page 123: ...Section 7 Features and Configurations G Document Version 2009 12 Feature Manual 123...
Page 128: ...128 Feature Manual Document Version 2009 12 7 1 1 GROUP FEATURES...
Page 129: ...Section 8 Features and Configurations H Document Version 2009 12 Feature Manual 129...
Page 136: ...136 Feature Manual Document Version 2009 12 8 1 6 Hot Line...
Page 137: ...Section 9 Features and Configurations I Document Version 2009 12 Feature Manual 137...
Page 173: ...Section 10 Features and Configurations L Document Version 2009 12 Feature Manual 173...
Page 181: ...Section 11 Features and Configurations M Document Version 2009 12 Feature Manual 181...
Page 192: ...192 Feature Manual Document Version 2009 12 11 1 5 Mute...
Page 193: ...Section 12 Features and Configurations O Document Version 2009 12 Feature Manual 193...
Page 200: ...200 Feature Manual Document Version 2009 12 12 1 5 Operator Features...
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Page 278: ...278 Feature Manual Document Version 2009 12 13 1 30 PT Programming...
Page 279: ...Section 14 Features and Configurations Q Document Version 2009 12 Feature Manual 279...
Page 282: ...282 Feature Manual Document Version 2009 12 14 1 2 Quick Setup...
Page 283: ...Section 15 Features and Configurations R Document Version 2009 12 Feature Manual 283...
Page 289: ...Section 16 Features and Configurations S Document Version 2009 12 Feature Manual 289...
Page 312: ...312 Feature Manual Document Version 2009 12 16 1 9 Syslog Record Management...
Page 313: ...Section 17 Features and Configurations T Document Version 2009 12 Feature Manual 313...
Page 334: ...334 Feature Manual Document Version 2009 12 17 1 6 TRS Toll Restriction...
Page 335: ...Section 18 Features and Configurations U Document Version 2009 12 Feature Manual 335...
Page 337: ...Section 19 Features and Configurations V Document Version 2009 12 Feature Manual 337...
Page 358: ...358 Feature Manual Document Version 2009 12 19 1 5 Voice Mail DTMF Integration...
Page 359: ...Section 20 Features and Configurations W Document Version 2009 12 Feature Manual 359...
Page 368: ...368 Feature Manual Document Version 2009 12 20 1 5 Wireless XDP Parallel Mode...
Page 369: ...Section 21 Appendix Document Version 2009 12 Feature Manual 369...
Page 385: ...Index Document Version 2009 12 Feature Manual 385...
Page 391: ...Document Version 2009 12 Feature Manual 391 Notes...