Panasonic KX-TG3021C, Operating Instructions Manual

Page 1: ...s at www panasonic ca Charge the handset battery for 7 hours before initial use Operating Instructions 2 4 GHz Expandable Digital Cordless Phone Model No KX TG3021C with 3 Handsets Model No KX TG3023C 2 4 GHz Digital Cordless Phone with 4 Handsets Model No KX TG3024C 2 4 GHz Expandable Digital Cordless Answering System Model No KX TG3031C with 2 Handsets Model No KX TG3032C with 3 Handsets Model N...

Page 2: ...Programming Programmable settings 23 Answering System Answering system 28 Turning the answering system on off 28 Greeting message 29 Listening to messages using the base unit 29 Listening to messages using the handset 30 Remote operation 31 Answering system settings 32 Voice Mail Service Using Voice Mail service 34 Multi unit Operation Intercom 36 Transferring calls between handsets conference cal...

Page 3: ...ons can be used for the following models Important LThe suffix C in the following model numbers will be omitted in these instructions KX TG3021C KX TG3023C KX TG3024C KX TG3031C KX TG3032C KX TG3033C KX TG3021 KX TG3023 KX TG3024 KX TG3031 KX TG3032 KX TG3033 TG302X_303XC e book Page 3 Monday December 25 2006 1 30 PM ...

Page 4: ... more natural sounding voice that is easier to hear and understand page 17 Accessory information Included accessories 1 The handset cover comes attached to the handset Model no Answering system Intercom N 1 N N 2 KX TG3021 3 KX TG3023 r KX TG3024 r KX TG3031 r r 3 KX TG3032 r r r KX TG3033 r r r No Accessory item Quantity KX TG3021 KX TG3031 KX TG3032 KX TG3023 KX TG3033 KX TG3024 1 AC adaptor for...

Page 5: ...th charger KX TGA301C Headset RP TCA86 RP TCA91 RP TCA92 RP TCA94 or RP TCA95 You can expand the phone system by registering optional handsets to a single base unit LA maximum of 4 total handsets included and optional can be registered to a single base unit LKX TG3024 An additional handset cannot be registered Handset optional KX TGA301C TG302X_303XC e book Page 5 Monday December 25 2006 1 30 PM ...

Page 6: ... or electric shock 10 Never push any objects through slots in the product This may result in the risk of fire or electric shock Never spill any liquid on the product 11 To reduce the risk of electric shock do not disassemble the product Take the product to an authorized service centre when service is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect ...

Page 7: ...lephone line jacks in wet locations unless the jack is specifically designed for wet locations LNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface LUse caution when installing or modifying telephone lines LDo not touch the plug with wet hands LThe AC adaptor is used as the main disconnect device Ensure that the AC outlet is...

Page 8: ... conditions LIf the reception for a base unit location is not satisfactory move the base unit to another location for better reception Environment LKeep the product away from electrical noise generating devices such as fluorescent lamps and motors LThe product should be kept free from excessive smoke dust high temperature and vibration LThe product should not be exposed to direct sunlight LDo not ...

Page 9: ...power failure We recommend connecting a corded telephone to the same telephone line or to the same telephone line jack using a T adaptor If you subscribe to a DSL service Please attach a noise filter contact your DSL provider to the telephone line between the base unit and the telephone line jack in the event of the following Noise is heard during conversations Call Display features do not functio...

Page 10: ...all 1 800 8 BATTERY 1 800 822 8837 for information on how to recycle this battery Battery charge Place the handset on the base unit or charger for 7 hours before initial use LWhile charging Charging is displayed and the charge indicator on the handset lights in amber When the battery is fully charged Charge completed is displayed and the indicator lights in green Base unit LModel shown is KX TG302...

Page 11: ... charged displaying Charge completed it may be left on the base unit or charger without any ill effect on the battery LThe battery level may not be displayed correctly after you replace the battery In this case place the handset on the base unit or charger and let it charge for 7 hours Symbols used in these operating instructions Battery icon Battery level 5 Fully charged 6 Medium 7 Low Flashing n...

Page 12: ...TG3032 KX TG3033 A GREETING REC Recording B GREETING CHECK C Speaker D ERASE E ANSWER ON ANSWER ON indicator F MESSAGE MESSAGE indicator G SKIP H IN USE indicator I LOCATOR INTERCOM J VOLUME K MIC Microphone L REPEAT M STOP N Charge contacts A B C A B C J K M N L D H E F G I TG302X_303XC e book Page 12 Monday December 25 2006 1 30 PM ...

Page 13: ...e through menus and to select items shown on the display by pressing V or Adjusting audio volume Press or V repeatedly while talking Using the soft keys The handset features 2 soft keys By pressing a soft key you can select the feature shown directly above it on the display Display Handset display items A L M N Q O R P B B C D E F G H I J K Displayed item Meaning J Voice enhancer is on 5 Battery l...

Page 14: ...NU i 0 5 1 2 V Select the desired setting 3 Save i OFF Date and time Set the correct date and time To use the available alarm function page 27 When you play back a message from the answering system page 29 the unit announces the day and time it was recorded KX TG3031 KX TG3032 KX TG3033 1 MENU i 4 1 2 Enter the current month day and year by selecting 2 digits for each Example August 15 2007 0 8 1 ...

Page 15: ...3 C Erasing a number in the redial list 1 REDIAL 2 V Select the desired phone number 3 Erase i Yes i OFF PAUSE button for PBX long distance service users A pause is sometimes required when making calls using a PBX or long distance service When storing a calling card access number and or PIN in the phonebook a pause is also needed page 19 For example if you need to dial the line access number 9 whe...

Page 16: ...ditional minutes on hold the call is disconnected Mute button While mute is turned on you can hear the other party but the other party cannot hear you To mute your voice press Mute LTo return to the conversation press Mute or C Note LWhen this feature is turned on Mute flashes L Mute is a soft key visible on the handset display during a call FLASH button Pressing FLASH allows you to use special fe...

Page 17: ...his feature is turned on the battery operating time is shortened page 11 the maximum number of extensions that can be used at a time may decrease Handset voice enhancer This feature clarifies the voice of the person you are talking to reproducing a more natural sounding voice that is easier to hear and understand page 26 Press VE during an outside call to turn this feature on or off Note LWhen thi...

Page 18: ...r numbers Finding and calling a phonebook item Searching for a name alphabetically by scrolling through all items 1 Phonebook i Search 2 V Select the desired item 3 Press C to dial the phone number Searching for a name by initial 1 Phonebook i Search 2 Press the dial key 0 9 or that corresponds to the first letter you are searching for see the character table page 18 Example LISA Press 5 repeatedl...

Page 19: ...ide call press MENU 2 V Phonebook i Select 3 Find the desired item page 18 i Call Note LWhen storing a calling card access number and your PIN in the phonebook as one phonebook item press PAUSE to add pauses after the number and PIN as necessary page 15 LIf you have rotary pulse service you need to press before pressing MENU in step 1 to change the dialing mode temporarily to tone Copying handset ...

Page 20: ...the number of missed calls by pressing View CID Custom name display When the Call Display number is received and it matches a phone number stored in the phonebook the stored name from the phonebook is displayed and logged in the caller list Visual Call Waiting service If you subscribe to both Call Display and Visual Call Waiting services the 2nd caller s information is displayed after you hear a C...

Page 21: ...ing call The caller will hear the prerecorded hold message played by your telephone service provider Announcement The caller will hear the prerecorded busy message played by your telephone service provider for example We are not available now and will then be disconnected Forward Forwards the waiting call to the Voice Mail service provided by your telephone service provider You must subscribe to V...

Page 22: ... code 1 View CID 2 V Select the desired item i Select 3 Press Edit repeatedly until the phone number is shown in the desired format 1 1 Area code Local phone number Example 2 Local phone number Example 3 Area code Local phone number Example 4 C Note LThe number edited in step 3 will not be saved in the caller list Storing caller information into the phonebook 1 View CID 2 V Select the desired item...

Page 23: ...ess V or to select the desired menu i Select LIf there is a sub menu s press V or to select the desired item i Select 3 Press V or to select the desired setting i Save LThis step may vary depending on the feature being programmed 4 OFF Main menu Sub menu 1 Sub menu 2 Page Message play KX TG3031 KX TG3032 KX TG3033 30 V M access 35 Alarm 27 Ringer setting Ringer volume Ringer tone Set date time Dat...

Page 24: ...Store VM access 1 34 VM tone detect 1 34 Message alert 33 35 LCD contrast Key tone Auto talk 16 Set tel line Set dial mode 1 14 Set flash time 1 16 Set line mode 1 C WTG options 1 20 Set base unit KX TG3031 KX TG3032 KX TG3033 Ringer tone 1 Registration HS registration 37 Deregistration 37 Change language Display 14 Voice prompt 1 KX TG3031 KX TG3032 KX TG3033 14 Main menu Sub menu 1 Sub menu 2 Pa...

Page 25: ...e System setting 1 Page Alarm 8 1 Once 0 Off 27 Auto talk 2 0 3 1 On 0 Off 16 Copy phonebook 1 item 1 19 Copy phonebook all items 2 19 C WTG options Call Waiting options 0 5 4 1 On 0 Off r 20 Date and time 4 1 r 14 Deregistration 0 0 2 37 HS registration 0 0 1 37 Key tone 3 0 2 1 On 0 Off LCD contrast Display contrast 0 1 1 6 Level 1 6 3 Message alert 0 1 On 0 Off 33 35 Ringer tone 4 Handset 1 2 1...

Page 26: ...34 Voice enhancer 5 1 On 0 Off 17 Feature Feature code Setting code System setting 1 Page Change language Display language 0 8 1 English 2 Français 14 Feature Feature code Setting code System setting 1 Page Display Change language 0 8 1 1 English 2 Français 14 Message play 2 30 Recording time 0 6 2 1 1min 2 2min 3 3min r 33 Remote code 0 6 3 Default 11 r 32 Ring count 0 6 1 2 7 2 7 rings 4 0 Toll ...

Page 27: ...e allows the unit to automatically adjust the date and time setting when caller information is received To use this feature set the date and time first Alarm An alarm will sound once for 3 minutes at the set time Set the date and time beforehand page 14 1 MENU i 8 2 V Once i Select L To turn off the alarm select Off i Select i OFF 3 Set the desired date and time i Save 4 V Select the desired ringe...

Page 28: ...king callers to call again later If you recorded your own greeting message the same message is still announced to callers even though their messages are not recorded Turning the answering system on off Press ANSWER ON to turn on off the answering system LWhen the answering system is turned on the ANSWER ON indicator lights LWhen the answering system is turned off the ANSWER ON indicator turns off ...

Page 29: ...sages Playing back the greeting message Press GREETING CHECK Erasing your greeting message Press GREETING CHECK and then press ERASE while your greeting message is playing Listening to messages using the base unit When new messages have been recorded the MESSAGE indicator on the base unit flashes Press MESSAGE LThe base unit plays new messages LWhen you have no new messages the base unit plays bac...

Page 30: ...eceived for the call you can call the caller back while listening to the message 1 Press Select during playback LTo edit the number before calling back press Edit repeatedly to select the desired format page 22 2 Call Operating the answering system You can also operate the answering system by pressing dial keys on the handset during playback 1 If pressed within the first 5 seconds of a message the...

Page 31: ...ore available operations Operations are presented by voice guidance in the following order Play back all messages Play back new messages Record a message Erase all messages Note LIf you do not press any dial keys within 10 seconds after a voice guidance prompt the unit disconnects your call Remote commands You can press dial keys to access certain answering system functions without waiting for the...

Page 32: ...3rd time You can then hang up without being charged for the call 1 MENU i 0 6 1 2 V Select the desired setting 3 Save i OFF For Voice Mail service subscribers If you subscribe to a flat rate service package that includes Call Display Call Waiting Voice Mail and unlimited local regional long distance calls please note the following LTo use the Voice Mail service provided by your telephone service p...

Page 33: ...select whether or not the message indicator on the handset flashes slowly when new messages are recorded The default setting is Off Important LIf there are new Voice Mail messages present page 34 the message indicator also flashes slowly 1 MENU i 0 2 V Select the desired setting 3 Save i OFF Note LWhile message alert is on battery operating time is shortened page 11 TG302X_303XC e book Page 33 Mon...

Page 34: ... number and the password as necessary Consult your telephone service provider for the required pause time Example To erase the Voice Mail access number Repeat step 1 then press and hold Clear until all digits are erased Press Save then press OFF Voice Mail VM tone detection Your telephone service provider sends special signals sometimes called Voice Mail tones or stutter tones to the unit to let y...

Page 35: ...ntil the handset beeps LIf your Voice Mail service uses Voice Mail tones and the message is over 3 minutes long the handset may not indicate new messages LIf your Voice Mail service uses Voice Mail tones the tones are heard from any phone connected to the same line If you want to use another phone to listen to Voice Mail messages you have to dial your access number manually Message alert You can s...

Page 36: ...1 minute LTo stop paging press INTERCOM 2 When you finish talking press INTERCOM Answering an intercom call 1 Press C or s to answer the page 2 When you finish talking press OFF KX TG3031 KX TG3032 KX TG3033 1 Press INTERCOM to answer the page 2 When you finish talking press INTERCOM Note LWhen the ringer volume is set to off the handset or the base unit rings at a low level for intercom calls Han...

Page 37: ...C to answer the page LAfter the paging party disconnects you can talk to the outside caller Registering a handset The included handset and base unit are preregistered If for some reason the handset is not registered to the base unit register the handset 1 Handset MENU i 0 0 1 2 Base unit KX TG3021 KX TG3023 KX TG3024 Press and hold LOCATOR until the IN USE indicator flashes KX TG3031 KX TG3032 KX ...

Page 38: ...pins into the round openings on the adaptor for pin 2 use round cut out at the bottom of the adaptor if you are using the 4 inches phone plate then sliding the unit down to secure it Connect the AC adaptor to power outlet page 9 LThere are two common types of wall phone plates The distance between 1 and 2 may vary depending on the size of the wall phone plate installed 2 1 2 1 A B AC adaptor cord ...

Page 39: ...d using the Panasonic headset noted on page 5 LHeadset shown is RP TCA86 Switching a call between the headset and handset speakerphone To switch to the handset speakerphone press s To return to the headset press C Lanyard strap eyelet If you have a lanyard strap not included you can hang your handset from your neck or wrist Thread it through the eyelet as shown and pull to tighten it Available mod...

Page 40: ...rror Have the other handset user re send the items to you page 19 Incomplete Phonebook full LThe destination handset s phonebook memory is full Erase unnecessary items from the destination handset s phonebook page 19 Invalid LThere is no handset registered to the base unit matching the extension number you entered No items stored LYour phonebook or redial list is empty No link to base Move closer ...

Page 41: ... Try again later LAnother user is listening to messages Try again later 1 LThe handset s registration may have been cancelled Re register the handset page 37 Store VM access LYou have not stored the Voice Mail access number Store the number page 34 Display message Cause solution TG302X_303XC e book Page 41 Monday December 25 2006 1 30 PM ...

Page 42: ...l tone LConfirm the telephone line cord is properly connected page 9 LDisconnect the unit from the telephone line and connect a known working telephone If the working telephone operates properly contact our service personnel to have the unit repaired If the working telephone does not operate properly contact your telephone service provider The indicator on the top right of the handset flashes slow...

Page 43: ...d Answer the call and start again after hanging up Problem Cause solution I fully charged the battery but 7 continues to flash or 8 is displayed LClean the charge contacts and charge again page 11 LThe battery may need to be replaced with a new one page 10 The handset display is blank LConfirm that the battery is properly installed LFully charge the battery page 10 While charging the charge indica...

Page 44: ...me is turned off Adjust it page 25 The base unit does not ring 1 LThe ringer volume is turned off Adjust it page 16 I cannot make a call LThe dialing mode may be set incorrectly Change the setting page 14 LAnother handset is in use Try again later I cannot have a conversation using the headset LMake sure that an optional headset is connected properly page 39 LIf SP phone is displayed on the handse...

Page 45: ...ay be interfering with this unit Disconnect the other equipment and try again LThe caller requested not to send caller information page 20 LGenerally caller information is displayed from the 2nd ring I cannot dial the phone number edited in the caller list LThe phone number you dialed might have an incorrectly edited pattern for example the long distance 1 or the area code is missing Edit the phon...

Page 46: ...record new messages LThe answering system is off Turn it on page 28 31 LThe message memory is full Erase unnecessary messages page 29 30 LIf you subscribe to the Voice Mail service messages are recorded by the telephone service provider not your telephone page 32 I cannot operate the answering system LSomeone is operating the answering system LIf someone is talking on a conference call you cannot ...

Page 47: ... telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides a...

Page 48: ... cm 8 inches or more between product and all person s body excluding extremities of hands wrist and feet L This product may not be collocated or operated in conjunction with any other antenna or transmitter L For body worn operation the handset must be used only with a non metallic accessory Use of other accessories may not ensure compliance with IC RF exposure requirements TG302X_303XC e book Pag...

Page 49: ...prox 210 g 0 46 lb KX TG3031 KX TG3032 KX TG3033 Approx 250 g 0 55 lb Power consumption Standby Approx 1 4 W Maximum Approx 4 2 W Power output 125 mW max Power supply AC adaptor 120 V AC 60 Hz Dimensions Approx height 156 mm width 48 mm depth 33 mm 6 1 8 inches 1 7 8 inches 1 5 16 inches Mass Weight Approx 150 g 0 33 lb Power output 125 mW max Power supply Ni MH battery 3 6 V 650 mAh Dimensions Ap...

Page 50: ...haser only A purchase receipt or other proof of date of original purchase is required before warranty service is performed THIS EXPRESS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT WILL PANASONIC CANADA INC BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES In cer...

Page 51: ...6 I Intercom 36 K Key tone 25 L Line mode 26 M Making calls 15 Memory capacity message recording 28 Message alert 33 35 Missed calls 20 Mute 16 N Navigator key 13 P Pause 15 Phonebook 18 Phonebook copy 19 Power failure 9 Pulse service 17 R Recording time 33 Redial list 15 Registration 37 Remote code 32 Remote operation 31 Ring count 32 Ringer off 16 25 Ringer tone 25 26 Rotary service 17 S Soft ke...

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Page 56: ... Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2007 Panasonic Communications Co Ltd All Rights Reserved Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Printed in U S A PQQX15832ZA DA1206PY0 TG302X_303XC e book Page 5...