Problem
Cause/solution
The unit does not work.
R
Make sure the batteries are installed correctly (page 8).
R
Fully charge the batteries (page 8).
R
Check the connections (page 8).
R
Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
R
The handset has not been registered to the base unit. Register
the handset (page 34).
The handset display is
blank or dark.
R
The handset is in screen saver mode (page 13). Activate the
handset display again by:
– pressing
M
N
when on a call.
– pressing
M
N
at all other times.
R
“
LCD in charging
”
is set to
“
Off
”
while on charge.
Change the setting (page 26).
R
The handset is not turned on. Turn the power on (page 12).
I cannot hear a dial tone.
R
Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R
The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R
Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
I cannot use the Smart
Function Key even if the
indicator is flashing
slowly.
R
Another unit is in use. Wait and try again later.
R
The key lock feature is turned on. Turn it off (page 17).
The base unit beeps.
R
New messages have been recorded. Listen to the new
messages (page 39).
Menu list
Problem
Cause/solution
The display is in a
language I cannot read.
R
Change the display language (page 12).
I cannot activate the eco
mode.
R
You cannot set eco mode when you set the repeater mode
“
On
”
. If required, set the repeater mode to
“
Off
”
(page 35).
I cannot register a handset
to a base unit.
R
The maximum number of handsets (6) is already registered to
the base unit. Cancel unused handset registrations from the
base unit (page 34).
R
You entered the wrong PIN. If you forget your PIN, contact an
authorised service centre.
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Useful Information
TGH21x22xBX_UE_ver021.pdf 48
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