Panasonic KX-TGP551, User Manual

Page 1: ...through the Web user interface page 39 Please read this guide before using the unit and save it for future reference If you move to another location please contact customer support 855 277 4800 or http www panasonic com cloud to inform us of a change to your E911 address Document Version 2011 03 User Guide SIP Cordless Phone Model No KX TGP551 ...

Page 2: ... during a call 16 Useful features during a call 17 Transferring calls to an outside party 17 Conference calls 18 Y Phonebook using the Handset Using the phonebook 19 Adding entries 19 Finding and calling a phonebook entry 19 Editing entries 20 Erasing entries 20 Chain dial 20 Speed dial 20 Export import phonebook entries 21 Phonebook using the Base Unit Using the phonebook 22 Adding entries 22 Fin...

Page 3: ...res between the handset and base unit 45 Handset locator 46 Useful Information Belt clip 47 Wall mounting 47 Error messages 48 Troubleshooting 49 Specifications 54 Open Source Software Open Source Software 55 Customer Support Customer support 61 Index Index 62 ...

Page 4: ...le for emergency calls if the phone numbers are configured in the Web user interface Availability depends on your phone system Contact your administrator for further information Additional replacement accessories Please contact your nearest Panasonic dealer for sales information 1 Replacement batteries may have a different capacity from that of the supplied batteries Expanding your phone system Ac...

Page 5: ...create longer pauses Control type A Soft keys The handset features 2 soft keys and a joystick By pressing a soft key or by pressing the center of the joystick you can select the feature shown directly above it on the display B Joystick By pushing the joystick V or repeatedly you can scroll through up down left or right various lists or items adjust the receiver or speaker volume up or down while t...

Page 6: ... listening to pre recorded announcement for example Repeat as needed to create longer pauses 2 Your phone system needs to support voice mail Contact your administrator for further information Navigator key volume key Scrolling through lists or items By pressing this key V or repeatedly you can scroll through up down left or right various lists or items Adjusting the volume By pressing this key or ...

Page 7: ...information Flashing L The base unit is obtaining an IP address or is obtaining configurations Please wait L The base unit is registering with your phone system Please wait L If the STATUS indicator continues flashing check the following Network settings may not be correct Contact your administrator Many installation issues can be resolved by resetting all the equipment First shut down your modem ...

Page 8: ... join the call page 11 12 m Handset number Battery level Blocked call page 29 n Block anonymous call page 29 o Call forward page 28 p Do not disturb page 29 q Anonymous calls Block Caller ID page 30 6 The line has received new voice mail messages page 43 Handset 1 is in use 1 6 Handset 0 Base unit s The shared line is in use page 13 t The line is now registering the VoIP server Line number 8 max L...

Page 9: ... The default setting is English 1 MENU center of joystick i 1 1 0 2 V Select your desired setting 3 Press down the center of the joystick to save i OFF 1 MENU middle soft key i 1 1 0 2 V Select your desired setting 3 Press the middle soft key to save i EXIT Confirming your phone number s You may have more than one phone number depending on your phone system The numbers can be shared with multiple ...

Page 10: ...hows the current status of the line See page 8 for details L To select the line to make a call press C 3 OFF 1 LINE STATUS 2 V Select the desired line L The display shows the current status of the line See page 8 for details L To select the line to make a call lift the corded handset 3 EXIT Y Handset Base unit ...

Page 11: ...ormance use the speakerphone in a quiet environment L To switch back to the receiver press C Adjusting the receiver or speaker volume Push the joystick up or down repeatedly while talking Making a call using the redial list The last 10 phone numbers dialed are stored in the redial list each 32 digits max 1 REDIAL 2 V Select the desired phone number 3 C s L If s is pressed and the other party s lin...

Page 12: ...ile the handset is ringing for an incoming call Push the joystick up or down repeatedly to select the desired volume Programming the volume beforehand 1 MENU center of joystick i 1 6 0 2 V Select the desired volume 3 SAVE i OFF Temporary handset ringer off While the handset is ringing for a call you can turn the ringer off temporarily by pressing Hold This feature allows you to put an outside call...

Page 13: ...ine number s may be assigned to selected units by your administrator While the shared line is being used by other units s is displayed when viewing the line status page 9 Availability depends on your phone system Contact your administrator for further information Note L This feature is explained as Enable Shared Call in the Web user interface Transferring calls to an outside party Outside calls ca...

Page 14: ... Dial the phone number L To correct the number press CANCEL to clear the number and enter again 4 Wait for the paged party to answer L If the paged party does not answer press CANCEL 2 times to return to the outside call 5 CONF L If you want to add a new party to the conference perform from step 1 Note L In step 3 you can dial the phone number from the phonebook C i V Select the desired entry i CA...

Page 15: ... configured by your administrator L You can also select the line manually as follows LINE i V Select the desired line i Press CALL or SP PHONE 2 When the other party answers speak into the base unit microphone L Speak alternately with the other party 3 When you finish talking press SP PHONE Note L For best performance use the speakerphone in a quiet environment L To switch to the receiver lift the...

Page 16: ...hen more than one call is being received CALL i V Select the desired line i Lift the corded handset or press CALL or SP PHONE L If y is displayed during the call other units may join the conversation page 13 17 Contact your administrator for further information Adjusting the base unit ringer volume While the base unit is ringing for an incoming call Press or V repeatedly to select the desired volu...

Page 17: ... is allowed to join the call Contact your administrator for further information 1 Press LINE STATUS when the handset is on an outside call 2 V Select the desired line to join i SELECT Sharing line numbers among multiple base units If you have multiple base units shared line number s may be assigned to selected units by your administrator While the shared line is being used by other units s is disp...

Page 18: ... an outside call press MENU 2 V Conference i SELECT 3 Dial the phone number L To correct the number press CANCEL to clear the number and enter again 4 Wait for the paged party to answer L If the paged party does not answer press CANCEL 2 times to return to the outside call 5 CONF L If you want to add a new party to the conference perform from step 1 Note L In step 3 you can dial the phone number f...

Page 19: ...ng names While entering characters you can switch between uppercase and lowercase by pressing L To enter another character that is located on the same dial key push the joystick right to move the cursor to the next space Correcting a mistake Use the joystick to move the cursor to the character or number you want to erase then press CLEAR Enter the appropriate character or number L Press and hold C...

Page 20: ...ELECT i OFF Erasing all entries 1 MENU center of joystick 2 V Phonebook i SELECT i MENU 3 V Erase all items i SELECT 4 V Yes i SELECT 5 V Yes i SELECT i OFF Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call This feature can be used for example to dial a calling card access number or bank account PIN that you have stored in the phonebook without havin...

Page 21: ...RASE 2 V Yes i SELECT i OFF Export import phonebook entries You can export the phonebook entries through the Web user interface to your computer as a tab separated value file It makes it possible to add edit or erase phonebook entries more conveniently on a spreadsheet csv using Microsoft Excel for example on your computer After editing the file should be imported to the unit To export import entr...

Page 22: ...cters you can switch between uppercase and lowercase by pressing L To enter another character that is located on the same dial key press to move the cursor to the next space Correcting a mistake Press or to move the cursor to the character or number you want to erase then press CLEAR Enter the appropriate character or number L Press and hold CLEAR to erase all characters or numbers Finding and cal...

Page 23: ...i SELECT 4 V Yes i SELECT i EXIT Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call This feature can be used for example to dial a calling card access number or bank account PIN that you have stored in the phonebook without having to dial manually 1 During an outside call press C 2 V Select the desired entry 3 Press CALL to dial the number Speed dial ...

Page 24: ...n entry has been copied Completed is displayed L To continue copying another entry V Yes i SELECT i Find the desired entry i SEND 4 EXIT Copying all entries 1 C left soft key i MENU 2 V Copy all items i SELECT 3 Enter the handset number you wish to send the phonebook entry to L When all entries have been copied Completed is displayed 4 EXIT Export import phonebook entries You can export the phoneb...

Page 25: ...T 3 Push the joystick down or up to select the desired item in sub menu 1 i SELECT L In some cases you may need to select from sub menu 2 i SELECT 4 Push the joystick down or up to select the desired setting i SAVE L This step may vary depending on the feature being programmed L To exit the operation press OFF Note L See page 26 for the default settings L In the following table indicates lines you...

Page 26: ...s and indicates lines you need to select for the settings Initial settings Ringer settings Ringer volume 12 Ringer tone Line 1 8 max Interrupt tone Date and time 1 30 Call block 1 29 Auto Intercom 44 LCD contrast Key tone Auto talk 12 Message alert 43 Registration Register handset 40 Deregistration 40 Handset name 30 Change language 9 Software version 1 31 Phonebook C 19 Feature Feature code Setti...

Page 27: ...eys including confirmation tones and error tones 6 When the ringer volume is turned off is displayed and the handset does not ring for outside calls However even when the ringer volume is set to off the handset rings at the lowest level for intercom calls page 44 45 and paging page 46 DHCP 3 5 0 0 1 On 0 Off r Embedded web 5 3 4 1 On 0 Off 39 Handset name 1 0 4 30 Intercom call 2 7 4 44 45 Interru...

Page 28: ...AVE L If you select Off press OFF to exit L If the phone number forwarded to has been already set press OFF to exit To change the phone number perform from step 7 Changing the phone number page 28 then press OFF to exit 9 Enter the phone number you want to forward calls to 24 digits max i SAVE L If you have selected No answer enter the number of rings before the unit forwards calls 0 2 20 rings i ...

Page 29: ...f joystick 2 V IP service i SELECT 3 V Call features i SELECT 4 V Block anonymous i SELECT 5 Proceed with the desired operation When 1 line is registered Go to step 6 When 2 or more lines are registered V Select the desired line i SELECT 6 V Select On or Off i SAVE i OFF Call block Caller ID service users only This feature allows the unit to reject calls from specified phone numbers that you do no...

Page 30: ... Kitchen etc This is useful when you make intercom calls between handsets You can also select whether or not the handset name is displayed in standby mode The default setting is Off If you select On without entering any handset name Handset 1 to Handset 6 is displayed 1 MENU center of joystick i 1 0 4 2 Enter the desired name 10 characters max see the character table page 19 L If not required go t...

Page 31: ...e is in use page 7 1 Press OKL while Update version Press OK is displayed L The current and new base unit software versions are displayed L If you want to download the update later press CANCEL When you are ready to download see Confirming the base unit software version page 31 2 OK Note L The STATUS indicator on the base unit flashes while downloading When the download is complete the STATUS indi...

Page 32: ...o select the desired item in sub menu 1 i SELECT L In some cases you may need to select from sub menu 2 i SELECT 4 Press V or to select the desired setting i SAVE L This step may vary depending on the feature being programmed L To exit the operation press EXIT Note L See page 33 for the default settings L In the following table indicates lines you need to select for the settings Main menu Sub menu...

Page 33: ...s you need to select for the settings Initial settings Date and time 1 37 Call block 1 36 LCD contrast Change language 9 Software version 1 37 Phonebook C 22 Caller list W 41 Feature Feature code Setting code System setting 1 Page Call block 2 1 7 r 36 Change language 1 1 0 1 English 2 Español 9 Date and time 1 0 1 r 37 DHCP 2 5 0 0 1 On 0 Off r Embedded web 5 3 4 1 On 0 Off 39 Interrupt tone 3 2 ...

Page 34: ... with your administrator Contact your administrator for further information 3 This tone lets you know when you receive an outside call while you are on the other outside call or an intercom call 4 When the ringer volume is turned off is displayed and the base unit does not ring for outside calls However even when the ringer volume is set to off the base unit rings at the low level for intercom cal...

Page 35: ...VE L If you select Off press EXIT to exit L If the phone number forwarded to has been already set press EXIT to exit To change the phone number perform from step 7 Changing the phone number page 35 then press EXIT to exit 9 Enter the phone number you want to forward calls to 24 digits max i SAVE L If you have selected No answer enter the number of rings before the unit forwards calls 0 2 20 rings ...

Page 36: ...soft key 2 V IP service i SELECT 3 V Call features i SELECT 4 V Block anonymous i SELECT 5 Proceed with the desired operation When 1 line is registered Go to step 6 When 2 or more lines are registered V Select the desired line i SELECT 6 V Select On or Off i SAVE i EXIT Call block Caller ID service users only This feature allows the unit to reject calls from specified phone numbers that you do not...

Page 37: ...ime through the Web user interface and also program it to adjust automatically using the SNTP Also daylight saving time setting is available through the Web user interface Contact your administrator for further information 1 MENU middle soft key i 1 0 1 2 Enter the current month date and year Example March 15 2010 0 3 1 5 1 0 3 Enter the current hour and minute 12 hour clock format Example 9 30 0 ...

Page 38: ...K Note L The STATUS indicator on the base unit flashes while downloading When the download is complete the STATUS indicator stops flashing and changes to steady green Confirming the base unit software version 1 MENU middle soft key i 1 5 6 L The current base unit software version is displayed To exit press EXIT 2 If Update version is displayed press OK to download To exit without downloading press...

Page 39: ...ock Caller ID page 30 37 Updating the base unit software 2 page 31 37 1 This feature is explained as Call Rejection Phone Numbers in the Web user interface 2 This feature is explained as Firmware Update in the Web user interface Embedded Web You need to activate the Web user interface every time you program features using a computer The Web user interface is deactivated after setting on the comput...

Page 40: ...dset Press OKL then wait until a long beep sounds L When the handset has been registered successfully _ will change to w Note L When you purchase an additional handset refer to the additional handset s installation manual for registration Deregistering a handset A handset can cancel its own registration or the registration of another handset that is stored to the base unit This allows the handset ...

Page 41: ...ebook entry When a call is received from a caller stored in the phonebook the assigned ringer rings after the caller information is displayed Caller list Important L Make sure the unit s date and time setting is correct page 30 37 Viewing the caller list and calling back 1 CID left soft key 2 Push the joystick down to search from the most recent call or push the joystick up to search from the olde...

Page 42: ... line i Press CALL or C Base unit LINE i V Select the desired line i Lift the corded handset Erasing selected caller information 1 CID left soft key 2 V Select the desired entry i MENU 3 V Erase i SELECT 4 V Yes i SELECT i OFF 1 CID right soft key 2 V Select the desired entry i ERASE 3 V Yes i SELECT i EXIT Erasing all caller information 1 CID left soft key i ERASE 2 V Yes i SELECT 1 CID right sof...

Page 43: ...line i SELECT L 6 is displayed next to the line if it has new messages L If an arrow is displayed after the number the whole phone number is not shown Push the joystick right to see the remaining numbers To return to the previous display push the joystick left 4 When finished press OFF 1 VOICE MAIL i V Select the desired line i SELECT L 6 is displayed next to the line if it has new messages L If a...

Page 44: ...easily monitor a baby s room for example from different areas of the house 1 MENU center of joystick i 2 7 3 2 V Select the desired setting 3 SAVE i OFF Note L Auto intercom cannot be used when your handset is receiving a transferred outside call all handsets are being paged by the base unit Answering an intercom call using auto intercom 1 When you are paged by another handset speak into the micro...

Page 45: ... ALL L Lift the corded handset if needed L To stop paging press the same button 2 When you finish talking press SP PHONE or place the corded handset on the cradle Answering an intercom call 1 Press C to answer the page 2 When you finish talking press OFF 1 Lift the corded handset or press SP PHONE to answer the page 2 When you finish talking place the corded handset on the cradle or press SP PHONE...

Page 46: ...rform from step 1 to 3 Transferring calls page 46 2 OFF L The outside call rings at the other unit 1 During an outside call press j k or ALL 2 Place the corded handset on the cradle L The outside call rings at the other unit Note for handset and base unit L If the other handset or base unit user does not answer the call within 1 minute the call rings at your unit again Answering a transferred call...

Page 47: ... Charger 1 Drive the screws not supplied into the wall 2 Mount the charger A then slide it down B and to the right C until it is secure Note L Make sure that the wall is strong enough to support the weight of the unit To attach To remove Hooks Screws 25 4 mm 1 inch A B C ...

Page 48: ...e receiver and try again Invalid L The unit does not have a registered line Contact your administrator L The handset you paged from the base unit is not registered L If the STATUS indicator still does not light in green see STATUS indicator page 51 Memory full L The phonebook memory is full Erase unnecessary entries page 20 23 L The call block list memory is full Erase unnecessary entries page 30 ...

Page 49: ...fer to the Quick Guide for details L Network settings may not be correct Contact your administrator for further information L Many installation issues can be resolved by resetting all the equipment First shut down your modem router hub base unit and computer Then turn the devices back on one at a time in this order modem router hub base unit computer L If you cannot access Internet Web pages using...

Page 50: ...d Answer the call and start again after hanging up I cannot register a handset to the base unit L The maximum number of handsets 6 is already registered to the base unit Cancel unused handset registrations from the base unit page 40 L Place the handset and the base unit away from other electrical appliances I have programmed the Call forward Do not disturb Block caller ID Block anonymous calls but...

Page 51: ...nternet Web pages using your computer check to see if your phone system is having connection issues in your area L For more troubleshooting help contact your administrator The STATUS indicator flashes in amber rapidly although the IP address was acquired L Unplug the base unit s AC adaptor to reset the unit then reconnect the AC adaptor If the STATUS indicator is still flashing in amber rapidly th...

Page 52: ...ered to the base unit Register it page 40 Noise is heard sound cuts in and out L You are using the handset or base unit in an area with high electrical interference Re position the base unit and use the handset away from sources of interference L Move closer to the base unit The handset does not ring L The ringer volume is turned off Adjust the ringer volume page 12 L Call forward Do not disturb o...

Page 53: ...ystem Contact your administrator The displayed caller information is not correct L Caller information may not be correct depending on your phone system Caller information is displayed late L Move closer to the base unit The name stored in the phonebook is not displayed fully while an outside call is being received L Edit the phonebook entry name to fit in 1 line of text page 20 23 Problem Cause so...

Page 54: ...Power consumption Base unit Standby Approx 2 1 W Maximum Approx 3 6 W Charger Standby Approx 0 1 W Maximum Approx 2 6 W Operating conditions 0 C 40 C 32 F 104 F 20 80 relative air humidity dry Note L Design and specifications are subject to change without notice L The illustrations in these instructions may vary slightly from the actual product Trademarks L Microsoft Excel is a registered trademar...

Page 55: ...OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE However parts of the NetBSD Kernel are provided with the following copyright notices Copyright c 1980 1983 1988 1993 The Regents of the University of California All rights reserved Copyright c 1980 1986 1989...

Page 56: ...f the University of California All rights reserved Copyright c 1990 1993 The Regents of the University of California All rights reserved Copyright c 1991 1993 The Regents of the University of California All rights reserved Copyright c 1991 1993 1994 The Regents of the University of California All rights reserved Copyright c 1992 Regents of the University of California All rights reserved Copyright...

Page 57: ...ghts reserved Copyright c 1992 1993 The Regents of the University of California All rights reserved Copyright c 1994 Christopher G Demetriou All rights reserved Copyright c 1997 The NetBSD Foundation Inc All rights reserved Copyright c 1999 The NetBSD Foundation Inc All rights reserved Copyright c 2001 The NetBSD Foundation Inc All rights reserved Copyright c 1996 Gardner Buchanan gbuchanan shl co...

Page 58: ...DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OT...

Page 59: ...OR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS ...

Page 60: ...OWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE thttpd The thttpd software that ACME Labs developed is contained and this product shall be used subject to the following license conditions Copyright 1995 1998 1999 2000 by Je...

Page 61: ...Customer Support 61 Document Version 2011 03 Customer support Web site http www panasonic com cloud Tel No 855 277 4800 ...

Page 62: ... Embedded web 39 Emergency calls 4 Error messages 48 H Handset Deregistration 40 Locator 46 Name 30 Registration 40 Hold 12 16 I Intercom 44 45 Interrupt tone 27 33 IP address 7 51 IP service 25 32 IP settings 27 33 J Joining a call 13 17 K Key tone 27 L Line status 9 M Making calls Base unit 15 Handset 11 Memory full 48 Menu icons 8 9 Missed calls 41 Mute 12 17 P Phonebook 19 22 R Redialing 11 15...

Page 63: ...PNQX3722ZA SC0311KA0 Panasonic System Networks Co Ltd 2011 One Panasonic Way Secaucus New Jersey 07094 ...