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PRIMUSBUSINESS.CA

 

PRIMUS BUSINESS SERVICES 

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 HOSTED PBX 

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PANASONIC TGP550/TPA50 QUICK SETUP GUIDE

 

 

1. 

Plug one end of the coiled handset cord to the base unit and plug the other 
end to the corded handset. 

2. 

Take the Ethernet cable (included with your phone) and plug one end to the 
port on the base unit labelled “LAN.” Plug the other end of the cable to your 
Internet modem or router. 

3. 

If you have a computer that requires network or Internet access and you do 
not have enough Ethernet ports on your modem or router, you can connect 
the computer to your network through the base unit. Take the Ethernet cable 
connected to your computer, and plug it into the port labeled “PC.” The base 
unit will pass all of your computer’s network traffic straight through to your 
computer, with no impact on your phone calls.  

4. 

Plug the AC adapter into the base unit. Press the plug firmly to make sure it 
is in place. There is a hook at the bottom of the unit to secure the cable in 
place to prevent it from being accidentally pulled out. Plug the AC adapter 
into an electrical outlet. 

Once everything is connected, the phone will go through an auto-configuration 
process, which may take up to 10 minutes. You are ready to make and receive calls 
when the 

STATUS

 light indicator turns from a flashing green to a 

solid green

NOTE: 

 

The configuration may take up to 10 minutes, and may reboot several times. 
Leave the phone plugged in for at least 10 minutes before making any 
changes. 

 

When the Panasonic base unit is first connected to power, the status 
indicator will be 

solid red

. If you see the message “connect the Ethernet 

cable,” make sure the Ethernet cable is properly in place from the LAN port 
on the base unit to your modem/router/firewall. 

 

If the status indicator remains 

red

 

or 

amber

 

after 10 minutes, try plugging 

the base unit directly to your Internet modem instead of through your 
routers, switches, or firewalls. 

 

For additional troubleshooting tips, please review the 

Hosted PBX Small 

Office Basic Troubleshooting Guide

, available at 

http://primus.ca/business/hpbxguide

.  

If the configuration process was interrupted or if you need assistance, please 
contact Primus HPBX Technical Support at 1-888-222-8577. 

 

 

 

 

 

 

Summary of Contents for KX-TPA50

Page 1: ...ne instructional videos and manufacturer user guides are also available Visit www primus ca hpbxguide for more information What You Need Panasonic base unit model KX TGP550 from Primus Business Services An Internet connection with a modem or router Your device may vary Hosted PBX service from Primus Business Services Setting Up the Base Unit ...

Page 2: ... accidentally pulled out Plug the AC adapter into an electrical outlet Once everything is connected the phone will go through an auto configuration process which may take up to 10 minutes You are ready to make and receive calls when the STATUS light indicator turns from a flashing green to a solid green NOTE The configuration may take up to 10 minutes and may reboot several times Leave the phone p...

Page 3: ...to the Internet or to the HPBX Small Office system If it flashes indefinitely check your network settings ensure your Internet connection is working or try restarting all your devices Flashing Yellow fast The device may be defective Unplug and reconnect the AC power adapter to reset the unit If it flashes indefinitely contact Primus Technical Support Off The base unit is off and not powered or the...

Page 4: ...icator goes off and Fully charged is displayed You are now ready to make and receive calls from the cordless handset NOTE By default the base unit and cordless handset are assigned the same HPBX user If you have multiple Hosted PBX users you may want to assign a separate user to the cordless handset Please review the Panasonic TGP550 TPA50 Handset User Assignment Guide available at http primus ca ...

Page 5: ...on on the base unit for about 4 seconds until the status indicator flashes red The base unit will emit a beeping sound 3 Press OK on the cordless handset then wait until a long beep sounds If the handset happens to ring while you are doing this press the ALL button again on the base unit to stop and repeat the process from the beginning 4 With more than one cordless handset it is easy to get them ...

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