Panasonic KX-TVA594, Installation Manual

Page 1: ...ank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVA50 KX TVA200 Version 1 0 Voice Processing System Installation Manual ...

Page 2: ... TVA200 Model Description Main Unit KX TVA50 Voice Processing System Optional Cards KX TVA502 2 Port Hybrid Expansion Card KX TVA503 2 Port Digital Expansion Card KX TVA524 Memory Expansion Card KX TVA594 LAN Interface Card KX TVA296 Modem Card Model Description Main Unit KX TVA200 Voice Processing System Optional Cards KX TVA204 4 Port Digital Expansion Card KX TVA296 Modem Card ...

Page 3: ...all surface Do not mount the unit inside of a separate enclosure unless it is properly ventilated Mount the unit on a surface that is flat and free of obstructions so that the openings on the back of the unit will not be blocked Do not block the vent slots and openings located on all sides of the unit Allow at least 20 cm 8 in of space above and 10 cm 4 in on the sides of the unit Do not install t...

Page 4: ...N PRIOR TO RELOCATING THE EQUIPMENT AND RECONNECT THE POWER FIRST TO PREVENT FIRE OR ELECTRICAL SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE THIS UNIT IS EQUIPPED WITH AN GROUNDING CONTACT PLUG FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE ENSURE T...

Page 5: ...ctory Consult your certified Panasonic dealer for detailed instructions Installation note This product is only for connection behind a suitable PBX and should not be connected directly to the network For Future Reference Record the information in the space below for future reference Note The serial number of this product may be found on the label affixed to the side of the unit You should note the...

Page 6: ... modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device The following information applies to when an optional modem card is installed in this product Notify The Telephone Company This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that con...

Page 7: ...ry Changes in Telephone Company Communications Facilities Equipment Operations and Procedures The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Trouble with thi...

Page 8: ...to and interacts with the PBX Section 2 Installation This section explains how to install the VPS and its optional cards Section 3 Installing KX TVA Maintenance Console This section explains how to install KX TVA Maintenance Console on a PC Section 4 PBX Programming for APT DPT Integration This section explains how to configure compatible Panasonic PBXs to use APT DPT Integration with the VPS Sect...

Page 9: ...oughout this manual for your reference Subscriber s Manual The Voice Processing System Subscriber s Manual describes how subscribers can access commonly used VPS features and functions with their extensions and mailboxes Relevant sections from the Subscriber s Manual are listed throughout this manual for your reference Note For KX TD500 KX TDA series and KX TAW series PBXs the term trunk CO line u...

Page 10: ...ing the Dummy Cover Plates 44 2 7 Installing Optional Cards KX TVA50 45 2 7 1 2 Port Hybrid Expansion Card KX TVA502 46 2 7 2 2 Port Digital Expansion Card KX TVA503 48 2 7 3 Memory Expansion Card KX TVA524 50 2 7 4 LAN Interface Card KX TVA594 51 2 7 5 Modem Card KX TVA296 53 2 8 Installing Optional Cards KX TVA200 55 2 8 1 4 Port Digital Expansion Card KX TVA204 56 2 8 2 Modem Card KX TVA296 59 ...

Page 11: ...gration KX TVA50 only 127 5 1 Guidelines for Inband Integration 128 5 1 1 What is Inband Integration 128 5 1 2 When to Use Inband Integration 128 5 1 3 PBX Requirements for Inband Integration 128 5 2 PBX Settings for Inband Integration 131 5 2 1 General Guidelines and Definitions 131 5 2 2 Global Parameters 131 5 2 3 PBX Interface Parameters 132 5 3 KX TDA and KX TAW Series PBX Programming for Inb...

Page 12: ...12 Installation Manual ...

Page 13: ...al 13 Section 1 Voice Processing System Overview This section provides a basic introduction to the VPS and its specifications It briefly explains what the VPS can do and how it is connected to and interacts with the PBX ...

Page 14: ...d its flash memory card provides 4 hours of recording capacity The KX TVA200 is equipped with 2 jacks in its initial configuration and its hard disk drive provides 1000 hours of recording capacity KX TVA50 KX TVA200 Main Board Factory installed Flash Memory Card Front Cover Cable Cover Main Board Front Cover 3 5 Hard Disk Drive Cable Cover Factory installed Port Card ...

Page 15: ...Manual 15 1 1 2 System Connection Diagram Remote PC Voice Processing System PC PC PC PC USB LAN PBX PBX Server PC Internal Modem Internal Modem DPT APT Inband DPT Interface Interface KX TVA50 KX TVA200 KX TVA50 KX TVA200 Telephone Company Lines ...

Page 16: ... 2 Port Hybrid Expansion Card 2 KX TVA503 2 Port Digital Expansion Card 2 KX TVA524 Memory Expansion Card 1 KX TVA594 LAN Interface Card 1 KX TVA296 Modem Card 1 Model Model Name Maximum Quantity KX TVA204 4 Port Digital Expansion Card 6 KX TVA296 Modem Card 1 Specification KX TVA50 KX TVA200 No of Ports Initial Configuration 2 4 Maximum 6 24 Recording Time Initial Configuration 4 hours 1000 hours...

Page 17: ...configure and customize the VPS The PC can be connected via the built in USB port of the VPS or can access the VPS over a local network via the built in LAN port KX TVA200 or an optional LAN Interface Card KX TVA50 Off site programming is also possible provided an optional Modem Card is installed in the VPS For more information see Section 3 Installing KX TVA Maintenance Console ...

Page 18: ... the VPS because of congestion more VPS ports should be added Recommendations are outlined in the following charts KX TVA50 The factory installed jacks should be sufficient KX TVA200 PBX KX TVA50 No of Trunks CO Lines No of Trunks CO Lines When Using AA Service No of Ports No of Optional Port Cards 1 6 1 4 1 0 7 12 5 8 2 13 18 9 12 3 1 19 24 13 16 4 25 30 17 20 5 2 31 36 21 24 6 PBX KX TVA200 No o...

Page 19: ...1 44 11 67 72 45 48 12 73 78 49 52 13 3 79 84 53 56 14 85 90 57 60 15 91 96 61 64 16 97 102 65 68 17 4 103 108 69 72 18 109 114 73 76 19 115 120 77 80 20 121 126 81 84 21 5 127 132 85 88 22 133 138 89 92 23 139 144 93 96 24 PBX KX TVA200 No of Trunks CO Lines No of Trunks CO Lines When Using AA Service No of Ports No of Optional Port Cards ...

Page 20: ...Integration 1 0 44 KX TA624 APT Integration Y581A KX TD1232 DPT Integration P231U91227A KX TD816 DPT Integration P301O91227A KX TD500 DPT Integration P171AA010312A KX TD308 DPT Integration P871F91227 Third party Manufacturer Inband Integration or No Integration PBX Model Recommended Integration Type Minimum Software Version for Recommended Integration Type KX TDA Series DPT Integration 1 0 KX TAW ...

Page 21: ...numbered jack assigned as a Voice Mail Port Assignment in the PBX See the DPT connection example s for your VPS model in the following sections 1 2 2 Connection Examples KX TVA50 1 2 3 Connection Examples KX TVA200 Connect the other jacks to the VPS in the same order as they are found in Voice Mail Port Assignment in the PBX APT Integration TVA50 only When the VPS and PBX use APT Integration voice...

Page 22: ...e For DPT Integration the lowest numbered jack of the VPS must be connected to the lowest numbered port of the Voice Mail group assigned through PBX programming Connection Example Factory installed Jacks and KX TVA502 2 DPT Integration Mode PBX KX TDA50 Slot 1 Port 2 Port 1 Port 4 Port 3 Port 2 Port 1 KX TVA50 Assigned as VM DPT ports Jack 1 Jack 2 Factory installed Jacks Slot 3 Port 6 Port 5 Jack...

Page 23: ...S jack provides 1 VPS port and can handle 1 call per port Note Jack 1 must be connected to the PBX Connection Example Factory installed Jacks APT Integration Mode Note A maximum of 2 VPS jacks can be connected to the PBX KX TVA50 PBX KX TA824 Assigned as VM1 APT ports Jack 7 Jack 8 Port 2 Port 1 Jack 1 Jack 2 Factory installed Jacks Slot 1 01 02 03 01 Jack 2 Jack 1 ...

Page 24: ... can handle 1 call per port Connection Example Factory installed Jacks and KX TVA502 2 Inband No Integration Mode PBX KX TDA50 Slot 1 Port 2 Port 1 Port 4 Port 5 Port 6 Port 7 Port 8 Port 3 Port 2 Port 1 KX TVA50 Jack 1 Jack 2 Slot 3 Port 6 Port 5 Jack 5 Jack 6 KX TVA502 KX TVA502 Slot 2 Port 4 Port 3 Jack 3 Jack 4 KX TVA502 SLC8 Card 01 02 03 01 02 03 Jack 6 Jack 5 Jack 2 Jack 1 Jack 4 Jack 3 ...

Page 25: ...DA100 Slot 1 Port 4 Port 3 Port 2 Port 1 Port 4 Port 3 Port 2 Port 1 Port 8 Port 7 Port 6 Port 5 Port 12 Port 11 Port 10 Port 9 Port 16 Port 15 Port 14 Port 13 KX TVA200 Assigned as VM DPT ports Jack 1 Jack 2 KX TVA204 Slot 3 Port 10 Port 11 Port 12 Port 9 Jack 5 Jack 6 KX TVA204 Slot 5 Port 18 Port 17 Port 19 Port 20 Port 21 Port 22 Port 23 Port 24 Jack 10 Jack 9 KX TVA204 Slot 6 Jack 12 Jack 11 ...

Page 26: ... Integration 2 conductor cable 4 conductor cable Message Recording Medium Flash Memory Internal Hard Disk Drive HDD Recording Capacity 4 h expandable to 8 h 1 1000 h Main CPU 32 bit microprocessor Compression Rate 32 Kbps Internal Modem Type V 90 Dialing Method DTMF Flash Time 100 ms 300 ms 600 ms 900 ms programmable CPC Detection None 6 5 ms 150 ms 300 ms 450 ms 600 ms programmable Line Type Loop...

Page 27: ...e HDD Usage Mailbox Usage Fax Call Call Handling Statistic Custom Service Message Status Subscriber Setup Security Information Hourly Statistics E mail Environment Environmental Requirements 5 to 40 41 to 104 Refer to Environmental Requirements 2 1 Before Installation Power Source 100 V AC to 240 V AC 0 25 A 50 Hz 60 Hz 100 V AC to 240 V AC 1 5 A 50 Hz 60 Hz DC Input 9 V 0 75 A 6 75 W 40 V 1 38 A ...

Page 28: ...1 3 Specifications 28 Installation Manual ...

Page 29: ...Installation Manual 29 Section 2 Installation This section explains how to install the VPS and its optional cards ...

Page 30: ...ing Do not wire the telephone cable parallel to an AC power source computer etc If cables are run near those wires shield them with metal tubing or use shielded cables and ground the shields Use protectors if running cables on the floor Avoid running cables under carpets Avoid sharing the power supply to the VPS with computers or other office equipment Induction noise from such equipment may inter...

Page 31: ...ironment Allowable Relative Humidity vs Temperature Operating Temperature 5 to 40 41 to 104 Operating Humidity See the graph below Shock Under 5 G Vibration 5 Hz to 22 Hz 0 0042 cm 0 020 in displacement double amplitude 1 octave per minute 23 Hz to 350 Hz Under 0 5 G Magnetic Field DC 0 6 mT to 700 kHz 0 7 µT 700 kHz to 1 5 MHz 3 µT C C F F 0 10 20 30 40 50 60 70 80 90 100 55 15 35 45 25 5 C Relat...

Page 32: ...pair 4 conductor cables are needed for connecting the VPS to the PBX For the KX TVA50 twisted pair 2 conductor cables are needed if using Inband or None Integration A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX TVA Maintenance Console ...

Page 33: ...stallation Manual 33 2 2 Unpacking The following items are included with the VPS KX TVA50 KX TVA200 Main Unit 1 1 AC Adaptor 1 1 AC Cord 1 1 Screws Wall Mounting 5 5 Washers Wall Mounting 5 5 Cable strap 1 1 CD ROM 1 1 ...

Page 34: ...rt Card Slots 2 and 3 4 Factory installed Jacks 5 Reset Button 6 Shutdown Button 7 Mode Switch 8 USB Port 9 Dummy Cover Plate for LAN Interface Card 10 Dummy Cover Plate Reserved 11 Dummy Cover Plate for Modem Card 12 Ground Terminal 13 DC IN 14 Power Switch 5 6 4 8 9 10 11 7 13 12 14 3 2 1 Main Board Factory installed Flash Memory Card Front Cover Cable Cover ...

Page 35: ...t Card Slots 2 to 6 4 Reset Button 5 Shutdown Button 6 Mode Switch 7 Factory installed Jacks 8 LAN Port 9 USB Port 10 VM Link 11 Dummy Cover Plate for Modem Card 12 Ground Terminal 13 DC IN 14 Power Switch 8 7 6 5 4 9 10 11 13 12 14 3 2 1 Main Board Front Cover 3 5 Hard Disk Drive Cable Cover Factory installed Port Card ...

Page 36: ...ing the Shutdown Button Mode Switch Used to perform one of several administration service operations by selecting one of 16 switch positions After setting the Mode Switch to the appropriate position shut down and restart the VPS Change the position of the switches by using the tip of a pointed object such as a pen The available Mode Switch positions are shown in the following table The black area ...

Page 37: ... System Prompts are reset to their defaults CAUTION All user recorded prompts are erased 9 Reserved 10 KX TVA50 only Puts the VPS in APT Integration mode Auto Configuration starts and all ports are set to provide Automated Attendant service 11 KX TVA50 only Puts the VPS in APT Integration mode Auto Configuration starts and all ports are set to provide Voice Mail service 12 Primary Language will be...

Page 38: ...the VPS via USB VM Link Currently unavailable A VPS PBX connection interface to be implemented in the future via software upgrade Ground Terminal Must be connected to an ground source with less than 1 resistance DC IN Used to supply power to the VPS from the AC Adaptor Power Switch Starts the system and begins the self test SAFETY PRECAUTION When making any connections or removing the cover be sur...

Page 39: ...2 3 Connection Examples KX TVA200 Use 4 conductor or 2 conductor cable as necessary see 2 9 PBX Connections 5 Connect the VPS to the PC to be used for programming see 2 10 PC Connection 6 Connect the VPS to ground see 2 11 Frame Ground Connection 7 Connect the AC adaptor to the VPS and to the power outlet see 2 12 Connecting the AC Adaptor CAUTION The power cord is the main disconnect device Make ...

Page 40: ... the KX TVA200 however this procedure is the same for the KX TVA50 Opening the Covers 1 Push the release button in the direction shown below 1 and slide the cable cover in the direction shown below 2 Turn the cable cover away from the unit and remove it 2 Remove the 3 screws 1 Release Button Cable Cover Screw ...

Page 41: ...abs located on the sides of the front cover swing the cover open as shown Removing Attaching the Front Cover You may also detach the front cover from its hinges Removing the Front Cover While holding the front cover open at a 45 angle lift the cover away from the unit as shown ...

Page 42: ...ing the Covers 42 Installation Manual Attaching the Front Cover Fit the front cover to the main unit as shown below then close the front cover Closing the Covers 1 Close the front cover then tighten the 3 screws Screw ...

Page 43: ...losing the Covers Installation Manual 43 2 Attach the rear hooks on the cable cover to the main unit then swing the cable cover closed so that the front hooks fit in place 3 Slide the cable cover down until it locks ...

Page 44: ... optional cards cut and remove the appropriate dummy cover plates from the main unit using cutting pliers as shown below The model shown here is the KX TVA200 however this procedure is the same for the KX TVA50 CAUTION For safety reasons smooth the cut edges after removing the dummy cover plates Dummy Cover Plate ...

Page 45: ...mponents within the unit discharge any static electricity from your body by touching the ground terminal if it is connected to ground or by using an grounding strap user supplied This is a critical step that must be performed to protect the circuit board and other components from damage caused by static electricity Model Model Name Maximum Quantity KX TVA502 2 Port Hybrid Expansion Card 2 KX TVA50...

Page 46: ...ng the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Integration Type Basic Configuration Maximum Configuration KX TVA502 x 2 No of Usable Jacks No of Ports No of Usable Jacks No of Ports DPT Integration 1 2 3 1 per card 6...

Page 47: ...2 7 Installing Optional Cards KX TVA50 Installation Manual 47 2 Insert and tighten the screws as shown Note The KX TVA502 operates at SELV Screw ...

Page 48: ...1 Position the front of the card so that the jacks fit in the open slot Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Integration Type Basic Configuration Maximum Configuration KX TVA503 x 2 No of Jacks No of P...

Page 49: ...2 7 Installing Optional Cards KX TVA50 Installation Manual 49 2 Insert and tighten the screws as shown Note The KX TVA503 operates at SELV Screw ...

Page 50: ...f recording time to the VPS Included Items None Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the center of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS ...

Page 51: ... network LAN for administration purposes Included Items Screw 1 Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the center of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS ...

Page 52: ...2 7 Installing Optional Cards KX TVA50 52 Installation Manual 3 Insert and tighten the screw as shown Screw ...

Page 53: ...r administration purposes Included Items Screw 1 Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the center of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS ...

Page 54: ...2 7 Installing Optional Cards KX TVA50 54 Installation Manual 3 Insert and tighten the screw as shown Note The KX TVA296 operates at TNV Screw ...

Page 55: ...turned off Before touching the optional cards or any components within the unit discharge any static electricity from your body by touching the ground terminal if it is connected to ground or by using an grounding strap user supplied This is a critical step that must be performed to protect the circuit board and other components from damage caused by static electricity Model Model Name Maximum Qua...

Page 56: ...rd so that the jacks fit in the open slot Make sure that the tabs on both sides of the card fit into place Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Integration Type Basic Configuration Maximum Configuratio...

Page 57: ...2 8 Installing Optional Cards KX TVA200 Installation Manual 57 2 Insert the new extension bolts included with the card into the holes on the card and tighten them to secure the card Extension Bolt ...

Page 58: ... TVA200 58 Installation Manual Installing Cards in Slot 5 or Slot 6 When installing a card in Slot 5 or 6 secure the card using the screws included with the card instead of the extension bolts Note The KX TVA204 operates at SELV Screw ...

Page 59: ...motely for administration purposes Included Items Screw 1 Installation 1 Insert the card between the guide rails and slide it down as shown CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS 2 Insert and tighten the screw as shown Note The KX TVA296 operates at TNV Screw ...

Page 60: ...cted to 1 jack of the PBX For APT DPT Integration use a 4 conductor cable to connect the VPS and PBX For Inband or None Integration KX TVA50 only use a 2 conductor T and R cable Y G R B Y G R B 4 Conductor Cable Modular Connection Outer Pins Inner Pins B BLACK R RED G GREEN Y YELLOW L 5 Terminal wire RJ 11 T 4 R 3 H 2 RJ 11 ...

Page 61: ...ions should be made using solid twisted pair copper conductors and a minimum of 24 gauge cables that comply with the electrical specifications for Category 3 wiring as detailed in the ANSI EIA TIA 570A Building Wiring Standards The maximum length of each VPS PBX connection should be under 100 m 330 ft KX TVA50 KX TVA200 01 02 03 01 02 03 01 02 03 04 05 06 01 02 03 04 05 06 ...

Page 62: ...tion A PC connected to the VPS can be used to program various VPS settings 2 10 1 USB Connection An on site PC can be connected to the VPS via USB Note We recommend using a USB cable of no more than 5 m 16 ft 5 in in length PC To USB port KX TVA200 KX TVA50 ...

Page 63: ...he VPS Note Use a category 5 cross cable user supplied when connecting the VPS to a switching hub 2 10 3 Modem Connection To connect an off site PC to the VPS remotely via modem an optional Modem Card must be installed in the VPS and the off site PC must also be equipped with a modem To network port Switching Hub PC PC PC KX TVA200 KX TVA50 To Modem Co Extension Telephone Company PC PBX KX TVA200 ...

Page 64: ... as you would a standard single line telephone SLT Off site programming is possible if trunk CO line calls from the remote PC are routed to the extension port connected to the VPS modem Note that the effective data transfer rate of the internal modem maximum 33 600 bps will be subject to the throughput limitations of the PBX ...

Page 65: ...made 1 Loosen the screw 2 Insert an grounding wire user supplied Note Green and yellow insulation is required and the cross sectional area of the conductor must be more than 0 75 mm2 or 18 AWG 3 Tighten the screw 4 Connect the grounding wire to ground KX TVA50 KX TVA200 Note Be sure to comply with applicable local regulations e g laws guidelines Proper connection to ground is very important to pro...

Page 66: ...ting the AC Adaptor 66 Installation Manual 2 12 Connecting the AC Adaptor 1 Plug the DC connector of the AC adaptor into DC IN KX TVA50 KX TVA200 AC Adaptor DC Connector DC IN 2 1 AC Adaptor DC Connector DC IN 2 1 ...

Page 67: ... in the OFF position then plug the AC cord into the AC adaptor then plug the other end into an AC outlet IMPORTANT KX TVA50 Use only the included Panasonic AC adaptor part number PSLP1322 KX TVA200 Use only the included Panasonic AC adaptor part number PSLP1244 AC Adaptor AC Cord To AC outlet ...

Page 68: ... Manual 2 13 Securing the Cables The model shown here is the KX TVA200 however this procedure is the same for the KX TVA50 1 Attach the included strap to either of the 2 rails depending on your preference 2 Bind the cables as shown Rail Rail ...

Page 69: ...e cable cover 2 5 Opening Closing the Covers Note For safety reasons do not stretch bend or pinch the cables If you prefer you can cut the other side of the cable cover and run the cables through that opening For safety reasons smooth the cut edges Cable Cover ...

Page 70: ...ition 5 see 2 3 Names and Locations 3 Turn the power switch to the on position 4 Confirm that the Run Indicator blinks 5 times This may take several minutes The Alarm Indicator and Run Indicator will first blink intermittently before the Run Indicator blinks 5 times 5 Turn the power switch off at the VPS 6 Set the Mode Switch to position 0 7 Turn the power switch back on at the VPS CAUTION If the ...

Page 71: ...s manual on the wall to mark the locations where the 3 screws need to be placed 2 Install the screws and washers included in the wall Note Drive the screws into the wall until each screw head is the same distance from the wall Install the screws perpendicular to the wall KX TVA50 KX TVA200 232 mm 9 1 8 in 120 mm 4 3 4 in 250 mm 9 13 16 in 130 mm 5 1 8 in Washer Drive the screw to this position ...

Page 72: ...block the openings of the unit Allow space of at least 20 cm 8 in above and 10 cm 4 in on the sides of the unit Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked Be careful not to drop the unit ...

Page 73: ...ied in the wall 1 Place the appropriate wall mounting template found on the last 2 pages of this manual on the wall to mark the locations where the 3 screws need to be placed 2 Install 3 anchor plugs user supplied in the wall 3 Install the screws included in the wall KX TVA50 KX TVA200 232 mm 9 1 8 in 120 mm 4 3 4 in 250 mm 9 13 16 in 130 mm 5 1 8 in Hammer 29 mm 1 1 8 in Anchor Plug 6 4 mm 1 4 in...

Page 74: ...block the openings of the unit Allow space of at least 20 cm 8 in above and 10 cm 4 in on the sides of the unit Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked Be careful not to drop the unit ...

Page 75: ...he wall to mark the locations where the 2 screws need to be placed 2 Install the screws and washers included in the wall Note Drive the screws into the wall until each screw head is the same distance from the wall Install the screws perpendicular to the wall 3 Mount the AC adaptor as shown KX TVA50 KX TVA200 83 mm 3 1 4 in 110 mm 4 5 16 in Washer Drive the screw to this position ...

Page 76: ...r electrical cables buried in the wall 1 Place the AC adaptor wall mounting template found later in this section on the wall to mark the locations where the 2 screws need to be placed 2 Install 2 anchor plugs user supplied in the wall 3 Install the screws included in the wall KX TVA50 KX TVA200 83 mm 3 1 4 in 110 mm 4 5 16 in Hammer 29 mm 1 1 8 in Anchor Plug 6 4 mm 1 4 in Drive the screw to this ...

Page 77: ...2 15 Wall Mounting Installation Manual 77 4 Mount the AC adaptor as shown ...

Page 78: ... wall mounting the KX TVA50 Note When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template 83 mm 3 1 4 in Install a screw here Install a screw here ...

Page 79: ...X TVA200 Note When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template Install a screw here Install a screw here 110 mm 4 5 16 in ...

Page 80: ...2 15 Wall Mounting 80 Installation Manual ...

Page 81: ...Installation Manual 81 Section 3 Installing KX TVA Maintenance Console This section explains how to install KX TVA Maintenance Console on a PC ...

Page 82: ...functions etc KX TVA Maintenance Console supports connection to the VPS via USB LAN and modem For details on how to connect the PC to the VPS see 2 9 PBX Connections For detailed information on all programming parameters available through KX TVA Maintenance Console refer to the Programming Manual or the software s on line Help feature This section explains how to install the software on a PC Norma...

Page 83: ...selecting System Security Administrator Password Warning to the Administrator regarding the system password 1 To avoid unauthorized access to VPS settings which could result in fraudulent dialing do not disclose the password 2 Please inform the customer of the importance of the password and the possible dangers if it becomes known to others 3 Please change the password periodically 4 To prevent un...

Page 84: ..._USB Driver TDA_USB Driver PC Console Phone Software CD ROM Drive TDA_USB Driver T7601_USB Driver Note Before installing or uninstalling the driver be sure to close any open applications Windows 98SE 1 Connect the PC to the PBX with a USB cable The Add New Hardware Wizard will appear 2 Click Next 3 Select Search for the best driver for your device Recommended then click Next 4 Select Specify a loc...

Page 85: ... PBX with a USB cable The Found New Hardware Wizard will appear 2 Click Next 3 Select Search for a suitable driver for my device Recommended then click Next 4 Select Specify a location then click Next 5 Click Browse and specify the folder containing the USB driver CD ROM Drive USB driver Win2000 then click Open 6 Click OK 7 Click Next 8 Click Finish Windows XP 1 Connect the PC to the PBX with a US...

Page 86: ...cut icon Its icon is shown here on the left 2 Select the appropriate VPS model 3 The Enter Programmer Code dialog box is displayed Enter the programmer code default 1234 and click OK Note The programmer code is required to use the KX TVA Maintenance Console The System Administrator can change the programmer code see 1 8 9 Utility Programmer Code in the Programming Manual 4 The Set Default Paramete...

Page 87: ...ined above in Installing KX TVA Maintenance Console 7 Select the VPS as the desired USB device enter the administrator password default 1234 then click Next Note The administrator password is required to access the VPS The System Administrator can change the password see Password in 2 8 1 Administrator in the Programming Manual 8 Click Finish when the message Connected is displayed 9 You may now b...

Page 88: ...can choose to enter Batch mode or Interactive mode to program the VPS Batch mode allows you to create new system data files and make modifications to system data files saved on your PC without being connected to the VPS Later when you connect to the VPS the system data stored in the PC can be uploaded to the VPS To enter Batch mode select an option from the File menu Interactive mode allows you to...

Page 89: ...Installation Manual 89 Section 4 PBX Programming for APT DPT Integration This section explains how to configure compatible Panasonic PBXs to use APT DPT Integration with the VPS ...

Page 90: ...egration can be used See 1 1 7 Compatible PBXs for more information 4 1 3 APT DPT Integration Features During APT DPT Integration the PBX sends information to the VPS which lets the VPS know from where and why a call is sent to the VPS and identifies the extension or outside caller that is calling This communication allows features that are only available with APT DPT Integration described below F...

Page 91: ... caller s name will be announced at the end of the page Live Call Screening Allows the subscriber to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption One touchTwo way Transfer An extension user can record his conversation in another person s mailbox by pressing a prepr...

Page 92: ...ions from a remote location to forward various types of calls to a desired extension or an outside telephone Time Synchronization Whenever the PBX sets a new date and time or when DPT Integration is established the data is automatically registered in the VPS Timed Reminder Setting 3 Allows subscribers to set the Timed Reminder feature of the PBX using voice prompts VM Menu 4 Allows subscribers to ...

Page 93: ... Manual 93 3 Timed Reminder Setting is only available when the VPS is connected to a KX TDA series PBX MPR version 2 0 or higher or KX TAW series PBX 4 VM Menu is only available when the VPS is connected to a KX TDA series PBX MPR version 2 0 or higher ...

Page 94: ...X TDA100 TDA200 2 VPSs can be connected to a KX TDA100 200 Only one VM DPT Group can be assigned for the KX TDA50 and KX TAW series in other words only one VPS can be connected to a KX TDA50 and KX TAW series Through PBX system programming you must assign the VM DPT Group and the VM DPT extension ports that will use DPT Integration 1 Assignment of VM DPT Group a Go to the Groups VM DPT Group Unit ...

Page 95: ...west VM Port number e Click Apply to save the changed data f Set the port s Connection to INS Note The screen shot above is an example of the KX TDA200 3 Settings for the trunk CO line features Select the appropriate trunk CO line feature settings depending on how your customer plans to use the VPS The VPS answers all incoming trunk CO line calls promptly Go to Example Settings 1 The VPS answers w...

Page 96: ...sign DIL Destination Day Night Lunch Break for each trunk CO line to a floating extension number VPS Port 3 Click Apply to save the changed data Calls received on the assigned trunks CO lines will be directed to the VPS The VPS will answer those calls using the service AA VM Custom Service etc assigned to each VPS port through VPS programming Note The above screen output appears only when all the ...

Page 97: ...o then direct those calls to the VPS when the operator does not answer a Program the PBX so that incoming trunk CO line calls are directed to an operator DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk CO line to a specific extension number operator extension 3 Click Apply to save the changed data ...

Page 98: ...answered calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Go to the Extension Wired Extension Extension Settings screen 2 Assign Intercept Destination Day Night Lunch Break for the operator s extension to a floating extension number VPS Port 3 Click Apply to save the changed data ...

Page 99: ...ion Manual 99 c Set the amount of time before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Go to the System Timers Counters CO Extension screen 2 Assign Intercept Timer parameter 3 Click Apply to save the changed data ...

Page 100: ...ntegration 100 Installation Manual d Program the PBX so that it will direct intercepted calls to the VPS 1 Go to the Groups VM DPT Group System Setting screen 2 Select Disable as the parameter for Intercept to Mailbox 3 Click Apply to save the changed data ...

Page 101: ... and to then direct those calls to the VPS when they are not answered a Program the PBX so that incoming trunk CO line calls are directed to an ICD group DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk CO line to a specific extension number floating extension number of the ICD group 3 Click Apply to save the chang...

Page 102: ...ls to the ICD group are redirected to the VPS ICD Group Overflow feature 1 Go to the Groups Incoming Call Distribution Group Group Settings screen 2 Assign Time out Manual Queue Redirection Destination for the ICD group to a floating extension number VPS Port 3 Assign Overflow Time parameter 4 Click Apply to save the changed data ...

Page 103: ...nnection by following from step 1 of 4 7 Completing the PBX VPS Connection Installing Prompt Data for the VM Menu Feature KX TDA series PBXs MPR version 2 0 or higher can use the VM Menu feature however VM Menu prompt data must first be installed in the PBX using the following procedure 1 Shutdown the PBX eject the SD memory card and insert the SD memory card into your PC 2 Insert the CD ROM inclu...

Page 104: ...uctions for KX TA series PBX programming by referring to 4 6 KX TA Series PBX Programming for APT Integration Note Software version 1 0 44 or later is required for APT Integration Consult your dealer for more information 1 Go to the 1 System 1 Date Time screen Set the date and time Click Apply to save the changed data 2 Go to the 1 System 2 Main screen Under Voice Mail select APT Integration then ...

Page 105: ... be in extension group 7 automatically Likewise when Jack 15 16 is selected extension jack numbers 15 and 16 will be in extension group 8 automatically Also the Extension Hunting type is set as Circular automatically in each of these 2 extension groups You can confirm these automatic settings in the 2 Extension 6 Extension Group screen ...

Page 106: ...irst extension of the Voice Mail hunt group The PBX will allow incoming trunk CO line calls to hunt only if the trunks CO lines are DIL to the first port of the hunt group Lines programmed as Normal do not hunt Click Apply to save the changed data b If the VPS is only answering calls not answered by the operator Operator Backup Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring operat...

Page 107: ...me for each extension connected to the VPS Finally go to the 3 CO Line Mode screen and set all trunk CO line types to Normal Click Apply to save the changed data c If the VPS is only answering calls not answered by user extensions Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring user extensions immediately for all time modes To give users time to answer the call before the VPS picks...

Page 108: ... a different delay time for each extension connected to the VPS Finally go to the 3 CO Line Mode screen and set all trunk CO line types to Normal Click Apply to save the changed data 3 Complete the PBX VPS connection by following from step 1 of 4 7 Completing the PBX VPS Connection ...

Page 109: ...en complete the required programming before starting up the VPS Note There are 2 methods of programming available for the KX TD1232 The instructions below show how to program without the operating and maintenance tool For instructions on programming with the operating and maintenance tool please see 4 4 2 KX TD1232 Series PBX Programming via the Operating and Maintenance Tool All of the following ...

Page 110: ...xible numbering If you are not setting flexible numbering continue from step 6 Voice Mail Extension Number Assignment is automatically set Use System Program 118 or 127 to assign an extension number to each Voice Mail port Because each jack connected to the VPS provides 2 extensions this enables you to assign extension numbers to each port You can assign any extension number that is not already as...

Page 111: ...e jack assigned in Step 4 to the VPS 8 Complete the PBX VPS connection by following from step 1 of 4 7 Completing the PBX VPS Connection Conditions No 2 jacks on the PBX can have the same extension number If you try to enter a number that is already assigned you will hear an error tone Each digital extension connected provides 2 Voice Mail ports and must have 2 different extension numbers assigned...

Page 112: ...used Note If you have an older version of the maintenance tool but have the correct ROM version in the PBX you may still program the KX TD1232 but you must program using the Manager s Extension c Verify the ROM version of the KX TD1232 Example P231U60403XX The underlined digits represent the software production date code year month day For DPT Integration the production date must be 60403 or later...

Page 113: ...bers that will be connected to the VPS If desired change the default extension numbers of the Voice Mail ports 6 Step 6 should only be completed if the VPS is going to answer all incoming trunk CO line calls directly Return to the System Data Programming Main Menu Select Line and then select CO Line Setting 1 or CO Line Setting 2 Program all lines DIL to the first extension of the Voice Mail hunt ...

Page 114: ...ocumentation included with the PBX or consult your dealer for more information 1 Assignment of the VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX TD500 skip the steps a through d If a new VPS card is installed in the KX TD500 follow the steps below a Go to the 1 1 Slot Assignment screen b Assign the slot Card Type to be ins...

Page 115: ... CPU Card Information and confirm the Software Version of the KX TD500 The software version must be Q171A or higher for DPT Integration to be utilized Note If the software version of the KX TD500 is lower than this you may not be able to utilize some of the features available only with DPT Integration For more information call National Parts Center at 1 800 833 9626 In the example below Q171AB rep...

Page 116: ...Go to the 1 3 Extension Port Assignment screen b Select the appropriate VPS card 101 DLC DHLC in the Card No menu c Set the attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the changed data Note The parameters except for Attribute will disappear and the DN Directory Number will be cleared ...

Page 117: ... Go to the 1 4 VPS DPT Port Assignment screen b Select the corresponding equipment number in the TVS No menu c Select your VPS model in the Type menu TVA50 Select TVS200 1 TVA200 Select TVS300 d Select the card 101 DLC DHLC for jacks 1 8 201 DLC DHLC for jacks 9 12 which connects with the VPS in the VPS Card menu ...

Page 118: ...orts Jack No 1 must be assigned because its port is used as the channel to control the VPS c Assign DN for the port click DN Refer to check the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port Since each port connected to the VPS provides two extensions this enables you to assign extension numbers to each port To reach the VPS users dia...

Page 119: ... features 5 6 KX TD500 PBX Programming for Inband Integration 6 Set the PBX to send DID numbers to the VPS a Go to the 2 7 System Option 6 screen b Enable 67 Sending DID Number to VPS Note This setting enables the PBX to send DID numbers to the VPS If you want to use the features which utilize DID numbers e g Toll Saver DID Call Routing you must enable this setting ...

Page 120: ...00 PBX Programming for DPT Integration 120 Installation Manual 7 Connect the jack assigned in Step 4 to the VPS 8 Complete the PBX VPS connection by following from step 1 of 4 7 Completing the PBX VPS Connection ...

Page 121: ...ting up the VPS All of the following procedures must be completed after entering system programming Refer to the KX TA series Installation Manual for instructions on how to enter the system programming mode 1 Using the Manager Extension check the software version of the KX TA series PBX using System Program 998 Example Y581J000421 XX The underlined digits represent the software production date cod...

Page 122: ...rams 414 Day Mode 415 Night Mode 416 Lunch Mode to each trunk CO line to DIL mode and assign the first extension of Conditions The lowest jack jack 07 or jack 15 entered here must be connected to Port 1 of the VPS To change the current assignment from Port 7 to Port 7 8 you must first change it to Disable Likewise if you want to change it from Port 7 8 to Port 7 you must first change it to Disable...

Page 123: ...11 Day Mode 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk CO line to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter c If the VPS is only answering calls not answered by user extensions Flexible Ringing Assignment For each trunk CO line use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing on ...

Page 124: ...d with the following steps to complete and test the PBX VPS connection 1 Start KX TVA Maintenance Console see 3 2 KX TVA Maintenance Console Installation 2 Using KX TVA Maintenance Console initialize the PBX see 7 1 Initializing the VPS 3 Start the Quick Setup utility and proceed with Quick Setup see 6 1 2 Quick Setup 4 Click Utility on the menu bar 5 Select Port Status 6 Make sure each line conne...

Page 125: ... should be performed to make the VPSs function correctly 1 Delete a mailbox in either VPS so that each extension has only one mailbox After Quick Setup is complete each extension has a mailbox in both VPS 1 and VPS 2 however each extension should have only 1 mailbox 2 Match extension settings with subscriber settings For each subscriber s extension make sure that the destination for Call Forwardin...

Page 126: ...ng the PBX VPS Connection 126 Installation Manual 7 6 8 KX TA Series PBX VPS 1 Port 1 Extension 107 Port 2 Extension 108 Extension 106 Mailbox for Extension 106 15 16 Port 1 Extension 115 Port 2 Extension 116 VPS 2 ...

Page 127: ...Installation Manual 127 Section 5 PBX Programming for Inband Integration KX TVA50 only This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS ...

Page 128: ...he type of extension cards installed in the PBX will determine whether Inband Integration should be used Generally if the VPS is connected to an APT DPT Integration compatible Panasonic PBX APT DPT Integration not Inband Integration is the ideal integration method See 1 1 7 Compatible PBXs for more information Note Certain VPS features are not available when using Inband Integration Availability o...

Page 129: ...k switch flash If the PBX does not provide Message Waiting Notification on an SLT the VPS can only notify mailbox owners by dialing a beeper number or user assigned extension This process slows down VPS performance as it dials the beeper or extension number and waits to confirm notification The beeper or user assigned extension notification is meant to be used for necessity usually for mailbox own...

Page 130: ...or Called Party ID When forwarding or transferring a call to the VPS a PBX with Follow on ID sends the mailbox number of the called subscriber to the VPS before connecting the caller The VPS responds by playing that subscriber s personal greeting This operation is sometimes called Call Forward to Mailbox Without this feature the VPS cannot immediately play the called extension s greeting message w...

Page 131: ...o indicate that the caller has hung up usually set to NONE since most PBXs do not provide this signal to single line ports If choosing a setting other than NONE use an amount equal to or less than the PBX or telephone company provided CPC signal Disconnect Time The length of time that the line is temporarily unavailable after a call has ended Delay After Dialing Before Analysis The length of time ...

Page 132: ...each VPS port on the connected PBX Note Extension numbers of the VPS ports will automatically be assigned when the PBX type has been changed Operator Transfer Sequence Tells the VPS how to transfer a call to the operator Example FTX hookswitch flash dial tone dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone d...

Page 133: ...ge waiting lamp at an extension Light Off Sequence for Message Waiting Lamp This is the dialing sequence that the VPS must use to turn off a message waiting lamp at an extension Message Waiting Lamp Retry Time Specifies the number of times to retry the Message Waiting Lamp light on light off process This parameter is enabled only when the integration mode is Inband Integration or No Integration Me...

Page 134: ...ing 2 Busy Tone The extension dialed is busy 3 Reorder Tone An invalid extension number is dialed or the call is inadvertently connected to another Voice Mail port also heard when no DTMF receiver is available to the Voice Mail extension 4 DND The extension dialed has set the Do Not Disturb feature DND 5 Answer The extension dialed is answered 6 Forwarded to Voice Mail Ringing The extension dialed...

Page 135: ...es the sequence the VPS uses to transfer calls to trunks CO lines Call Transfer to Outside Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the transferred party is busy Call Transfer to Outside Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer Outside Transfer Answer Mode Sp...

Page 136: ...fer Sequence FTX FTX FTX FTX FTX FTX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on Refuse Call FWW FWW FWW FWW FWW FWW FWW FWW Light On Sequence for Message Waiting Lamp N A T701X T 91X T 9X T701X T701X T 701X Light Off Sequence for Message Waiting Lamp N A T702X T 90X T 9X T700X T700X T 700X ...

Page 137: ...n this section are for the KX TDA200 Programming procedures and availability may vary by PBX model software version etc Refer to the documentation included with the PBX or consult your dealer for more information 1 Assignment of VM DTMF Group a Go to the Groups VM DTMF Group Group Setting screen b Assign a floating extension number to the desired VM DTMF group c Select AA as the service type d Ass...

Page 138: ...oes not take the call after a specified time Go to Example Settings 3 Example Settings 1 Program the PBX so that all trunk CO line calls are directed to the VPS DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk CO line to a floating extension number VPS Port 3 Click Apply to save the changed data Calls received on t...

Page 139: ... to then direct those calls to the VPS when the operator does not answer a Program the PBX so that incoming trunk CO line calls are directed to an operator DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk CO line to a specific extension number operator extension 3 Click Apply to save the changed data ...

Page 140: ...unanswered calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Go to the Extension Wired Extension Extension Settings screen 2 Assign Intercept Destination Day Night Lunch Break for the operator s extension to a floating extension number VPS Port 3 Click Apply to save the changed data ...

Page 141: ...ual 141 c Set the amount of time that passes before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Go to the System Timers Counters CO Extension screen 2 Assign the Intercept Timer parameter 3 Click Apply to save the changed data ...

Page 142: ... Go to the Groups VM DTMF Group System Setting screen 2 Select None Answer by Mailbox or AA as the parameter for Intercept Routing to the VPS Sequence This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service AA VM Custom Service etc If using a Custom Service select None 3 Click Apply to save the changed data ...

Page 143: ...p and to then direct those calls to the VPS when they are not answered a Program the PBX so that incoming trunk CO line calls are directed to an ICD group DIL feature 1 Go to the CO Incoming Call DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk CO line to a specific extension number floating extension number of the ICD group 3 Click Apply to save the chan...

Page 144: ...lls to the ICD group are redirected to the VPS ICD Group Overflow feature 1 Go to the Groups Incoming Call Distribution Group Group Settings screen 2 Assign Time out Manual Queue Redirection Destination for the ICD group to a floating extension number VPS Port 3 Assign Overflow Time parameter 4 Click Apply to save the changed data ...

Page 145: ...Go to the Groups VM DTMF Group System Setting screen 2 Select None Answer by Mailbox or AA as the parameter for Intercept Routing to the VPS Sequence This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service AA VM Custom Service etc If using a Custom Service select None 3 Click Apply to save the changed data ...

Page 146: ... to 5 7 KX TA Series PBX Programming for Inband Integration 1 Go to the 1 System 2 Main screen 2 Under Voice Mail select DTMF Integration then select each extension jack that is connected to the VPS Click Apply to save the changed data 3 Go to the 2 Extension 6 Extension Group screen 4 Put all extensions connected to the VPS into the same extension group Reserve this extension group for these exte...

Page 147: ...BX Programming for Inband Integration Installation Manual 147 6 Go to the 2 Extension 2 Feature Settings screen 7 Enable Data Line Security for each extension connected to the VPS Click Apply to save the changed data ...

Page 148: ... c to only answer calls not answered by user extensions Example trunk CO line feature settings a If the VPS is answering all calls Go to the 3 CO 1 Line Mode screen Program all lines DIL to the first extension of the Voice Mail hunt group The PBX will allow incoming trunk CO line calls to hunt only if the trunks CO lines are DIL to the first port of the hunt group Lines programmed as Normal do not...

Page 149: ...ension 101 in this example time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO 1 Line Mode screen and set all trunk CO line types to Normal Click Apply to save the changed data c If the VPS is only answering calls not answered...

Page 150: ...time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO 1 Line Mode screen and set all trunk CO line types to Normal Click Apply to save the changed data ...

Page 151: ...n For KX TD500 programming refer to 5 6 KX TD500 PBX Programming for Inband Integration Select a maximum of 2 extension ports to be connected to the VPS Plug each extension into a Voice Mail port Go to System Program 602 and assign the Voice Mail extensions to a different extension group By default all extensions are in Extension Group 1 Go to System Program 106 and assign the new Extension Group ...

Page 152: ... System Data Programming Main Menu Select System 6 Choose Miscellaneous from the System Menu 7 Choose the Call Hunting extension group Set the Extension Group set in step 4 to A for Automated Attendant 8 a Return to the System Data Programming Main Menu Select Line then select CO Line Setting 1 b Program all lines DIL to the first extension of the Voice Mail hunt group 1 System Data Programming BA...

Page 153: ...es and availability may vary by PBX model software version etc Refer to the documentation included with the PBX or consult your dealer for more information 1 Assignment of the extension card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX TD500 skip the steps a through d If a new VPS card is installed in the KX TD500 follow the steps...

Page 154: ... to check the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port To reach the Voice Mail system users dial these extension numbers d Assign Extension Group No for the port Note Specify the extension group number 126 or 127 by default to which VM or AA extension groups have been assigned Group numbers 1 to 128 are available to the VPS thro...

Page 155: ... the extension line to be connected to the VPS a Go to the 4 2 Extension Line screen b Set Data Line Mode to Yes c Click Apply to save the changed data Note This program prevents the VM port from being interrupted by Call Waiting Hold Recall and Executive Busy Override features during a call ...

Page 156: ...ded Settings 2 The VPS answers when an extension user does not take the call after a specified number of rings Go to Recommended Settings 3 Recommended Settings 1 Program the PBX so that all trunk CO line calls are directed to the VPS DIL feature a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension ...

Page 157: ...calls to the VPS when the operator does not answer a Program the PBX so that incoming trunk CO line calls are directed to an operator DIL feature 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which Operator has been assigned ...

Page 158: ...red calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned ...

Page 159: ...tion Manual 159 c Set the number of rings before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data ...

Page 160: ... an extension or group and to then direct those calls to the VPS when they are not answered a Program the PBX so that incoming trunk calls are directed to an extension or group DIL feature 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click Apply to save the changed data ...

Page 161: ... unanswered calls are redirected to the VPS Intercept Routing No Answer feature 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned ...

Page 162: ...Installation Manual c Program the amount of time that passes before unanswered calls are redirected to the VPS Intercept Routing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data ...

Page 163: ...eatures are also enabled 2 Enable System Program 103 to turn on DTMF Integration On extensions with the Voice Mail port parameter enabled the PBX can send DTMF signals to indicate call status this increases VPS efficiency Codes apply to all transferred calls trunk CO line calls only indicate a disconnection provided the PBX is programmed for CPC Detection and the Telephone Company sends the CPC si...

Page 164: ...o a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Use System Programs 411 Day Mode 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk CO line to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter c If the VPS is only answering calls not answered by user extens...

Page 165: ...Installation Manual 165 Section 6 Configuring the System This section explains how to configure the VPS for basic operation ...

Page 166: ...This will save you time in the long run Show the Message Manager how to record system greetings Refer to 7 6 Recording Messages in the Subscriber s Manual Show the Message Manager how to transfer General Delivery Mailbox messages Refer to 7 2 Managing the General Delivery Mailbox in the Subscriber s Manual 6 1 2 Quick Setup The Quick Setup utility allows you to set essential VPS parameters quickly...

Page 167: ...ion Manual 167 Starting Quick Setup 1 Start KX TVA Maintenance Console and connect to the VPS refer to 3 3 Starting KX TVA Maintenance Console 2 Click Utility Quick Setup in the menu bar 3 Click OK when the message is displayed ...

Page 168: ...em Manager and Message Manager passwords as well as other security related settings For more information refer to 2 8 System Security in the Programming Manual Edit each parameter as needed then click Next IMPORTANT To prevent unauthorized access we strongly recommend selecting a long and random password Do not carelessly reveal the password to other persons Please change the password periodically...

Page 169: ...to PBX Environment in 2 5 4 Parameters in the Programming Manual Note The VPS will set the appropriate parameters to match the default settings of the PBX you select as the PBX Type Edit each parameter as needed then click Next You will be asked whether you want to start Auto Configuration Click OK to start Auto Configuration then continue from If Auto Configuration is started in this section or C...

Page 170: ...uto Configuration continue from If Auto Configuration is skipped later in this section If you start Auto Configuration the following screen will be displayed while data is exchanged between the PBX and VPS Click Next when the button becomes available Create mailboxes The next window displayed is the Select Extensions window Extension data retrieved from the PBX is displayed Select the extensions f...

Page 171: ... Configuration The number of digits used for mailbox numbers is 2 to 5 digits depending on PBX programming The Message Manager mailbox General Delivery Mailbox number will be 98 998 9998 or 99998 The System Manager mailbox number will be 99 999 9999 or 99999 If both 3 digit and 4 digit extension numbers are used by the PBX the VPS will use 4 digit mailbox numbers When creating mailbox numbers for ...

Page 172: ...r add mailboxes as needed then click Next For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual Note The Mailbox Edit window allows you to set basic mailbox parameters only Detailed mailbox settings can be made after Quick Setup has finished by clicking on the Mailbox Settings icon under Shortcuts ...

Page 173: ...nual 173 Port Trunk settings The next window displayed is the port trunk CO line window Configure Service Groups for each port trunk CO line then click Next For more information refer to 2 3 1 Service Group in the Programming Manual ...

Page 174: ...6 1 Starting Up 174 Installation Manual Date and Time setting The last window displayed is the date and time setting window Set the date and time then click Finish ...

Page 175: ... you click No your settings will not be saved and you will return to the previous screen If you clicked Yes the following screen is displayed as your settings are saved When Quick Setup is completed the following screen will be displayed Note If the VPS is connected to a KX TD500 restart the VPS to bring the VPS online ...

Page 176: ...ailbox Edit window Edit delete or add mailboxes as needed then click Next For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual Note The Mailbox Edit window allows you to set basic mailbox parameters only Detailed mailbox settings can be made after Quick Setup has finished by clicking on the Mailbox Settings icon under Shortcuts ...

Page 177: ...n Manual 177 Port Trunk settings The next window displayed is the Port Trunk window Configure Service Groups for each port trunk CO line then click Next For more information refer to 2 3 1 Service Group in the Programming Manual ...

Page 178: ...6 1 Starting Up 178 Installation Manual Date and Time setting The last window displayed is the date and time setting window Set the date and time then click Finish ...

Page 179: ... you click No your settings will not be saved and you will return to the previous screen If you clicked Yes the following screen is displayed as your settings are saved When Quick Setup is completed the following screen will be displayed Note If the VPS is connected to a KX TD500 restart the VPS to bring the VPS online ...

Page 180: ...6 1 Starting Up 180 Installation Manual ...

Page 181: ...Installation Manual 181 Section 7 System Maintenance This section describes how to perform common maintenance procedures ...

Page 182: ...stem prompts including customized prompts are preserved There are 2 methods to initialize the VPS through KX TVA Maintenance Console and using the Mode Switch Initializing the VPS with KX TVA Maintenance Console 1 Click Utility System Initialize Restart Initialize System 2 Specify Mailbox No Length 2 5 digits System Manager s Mailbox No and Message Manager s Mailbox No ...

Page 183: ... complete Initializing the VPS with the Mode Switch 1 Disconnect the port cables from the VPS 2 Turn the power switch off at the VPS 3 Set the Mode Switch to position 5 see 2 3 Names and Locations 4 Turn the power switch back on at the VPS 5 Connect the port cables 6 Confirm that the Run Indicator blinks 5 times 7 Turn the power switch off at the VPS 0 1 1 2 3 4 ...

Page 184: ...Mode Switch to position 0 9 Turn the power switch back on at the VPS Note The execution time for the initialization may differ each time it is performed because of system capacity and system programs Generally initialization will take about 10 min to accomplish ...

Page 185: ...7 2 Backing Up the System Installation Manual 185 7 2 Backing Up the System Click Utility System Back up Make Backup ...

Page 186: ... backup the data will vary depending on the connection method communication speed and the amount of data that is being backed up To restore the system from a backup refer to Restoration of Backup Data in 1 8 2 Utility System Back Up in the Programming Manual Note Deleted messages are not backed up Backing up all data including system prompts is recommended System prompt files are very large and ca...

Page 187: ...em Initialize Restart Restart System b Select OK to close all lines and restart the VPS c Press OK and wait for the VPS to restart 2 If the VPS still does not operate properly a Press the Shutdown button The RUN Indicator will begin flashing b Wait for the RUN Indicator to turn off and for the ALARM Indicator to light c Press the Reset button Pressing the Reset button before the Alarm Indicator li...

Page 188: ...on Manual KX TVA50 KX TVA200 3 If the VPS still does not work a Press the Reset button only RUN Indicator ALARM Indicator Reset Button Shutdown Button SHUTDOWN RESET SHUTDOWN RESET RUN Indicator ALARM Indicator Reset Button Shutdown Button ...

Page 189: ...Switch setting or by System Administration Quick Setup Auto Forwarding Allows unplayed messages to be copied or moved to another mailbox Auto Receipt Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the...

Page 190: ... Delivery Mailbox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without dialing the caller s telephone number Caller ID Call Routing Available with APT DPT Integration only The VPS automatically sends calls from preprogrammed Caller ID numbers to a specified extension m...

Page 191: ...nd drop interface Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow callers to connect themselves to an extension mailbox Mailbox Group operator fax machine etc without the assistance of an operator The System Administrator can create a maximum of 100 Custom Services ...

Page 192: ...er DTMF Dual Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscribers can also have the voice message attached to the e mail notification if the System Administrator has enabled this feature for their mailboxes External Delivery Message A message recorded by a su...

Page 193: ...ogy and data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Many features such as Intercom Paging Live Call Screening LCS etc are not available with Inband Integration Incomplete Call Handling Service Calls are considered incomplete when is the called extension does not answer is busy or has set Call Bl...

Page 194: ...reening LCS Available with APT DPT Integration only Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption Logical Extension All Calls Transfer to Mailbox An extension that always receives calls directly into its mailbox This fea...

Page 195: ...deleted Message Retention Time Determines the number of days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention Time Determines when old played messages are deleted Message Retrieval Order When a subscriber has several messages in his or her mailbox determines whether messages are played back from newest to...

Page 196: ...mode Callers can be directed to an operator when they dial 0 when they have rotary or pulse telephones and thus cannot dial while listening to VPS prompts or when certain VPS features are programmed to direct callers to an operator Owner s Name Each mailbox has an owner s name subscriber name and there are 2 ways that these names are stored in the VPS First subscribers can record their own names t...

Page 197: ...bscriber can record a maximum of 4 Personal Greeting messages that are played for callers whose telephone numbers Caller ID numbers have been assigned to a Personal Greeting for Caller ID A maximum of 8 Caller ID numbers can be assigned to each greeting Personal Group Distribution List A preprogrammed list of subscriber mailboxes that can be used by the subscriber who created the list to deliver a...

Page 198: ...signals Callers using rotary telephones will be automatically forwarded to an operator or the General Delivery Mailbox because they cannot dial numbers as directed by the VPS prompts Service Group A group of settings which determine how incoming calls are handled by the VPS One of 8 call service groups is assigned to each VPS port or PBX trunk CO line Service Mode Determines if incoming calls are ...

Page 199: ...s that can be programmed by the System Administrator The System Manager using a telephone connected to the VPS can create delete mailboxes clear subscriber passwords when they are forgotten set Class of Service parameters set the System Clock etc System Prompt Recorded voice guidance messages that help subscribers and callers use VPS features Over 1000 prompts are prerecorded in the VPS The System...

Page 200: ...ephone number that connects the call to a preprogrammed trunk CO line of the PBX Toll Saver is a cost saving feature that lets the subscriber know if he or she has new messages by the number of rings heard before the VPS answers the outside call from the subscriber If the VPS does not answer the call within a preprogrammed time period the subscriber can disconnect the call and thus avoid telephone...

Page 201: ...of a compatible PT allowing the subscriber to operate the VPS by following text prompts and pressing soft buttons and the Navigator Key Voice prompts are not used Voice Mail A general term used for messages recorded by the VPS and stored in subscriber mailboxes VPS A Voice Processing System such as the Panasonic KX TVA50 and KX TVA200 ...

Page 202: ...202 Installation Manual ...

Page 203: ...Installation Manual 203 Index ...

Page 204: ...nce Console 182 Initializing the VPS with the Mode Switch 183 Installation 29 46 48 50 51 53 56 59 Installation note 5 Installation Overview 39 Installation Precautions 30 Installer Equipment and Software Requirements 17 Installing KX TVA Maintenance Console 81 84 Installing Optional Cards KX TVA200 55 Installing Optional Cards KX TVA50 45 Installing Prompt Data for the VM Menu Feature 103 K KX TA...

Page 205: ...et Button 36 Restarting the VPS 187 Run Indicator 36 S SAVE 185 Securing the Cables 68 Shutdown Button 36 Specifications 26 Starting KX TVA Maintenance Console 86 Starting Quick Setup 167 Starting Up 166 System Components 36 System Connection Diagram 15 System Maintenance 181 T Trademarks 9 U Unpacking 33 Updating other Panasonic Drivers 84 USB Connection 62 USB Port 38 Using Quick Setup 168 V VM ...

Page 206: ...re Install a screw here Note Wall Mounting Template for KX TVA50 When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template ...

Page 207: ... screw here Install a screw here Note Wall Mounting Template for KX TVA200 When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template ...

Page 208: ...hout the written consent of Panasonic Communications Co Ltd 2005 Panasonic Communications Co Ltd All Rights Reserved Panasonic Puerto Rico lnc Ave 65 de Infantería Km 9 5 San Gabriel Industrial Park Carolina Puerto Rico 00985 http www panasonic com csd Panasonic Consumer Electronics Company Division of Panasonic Corporation of North America One Panasonic Way Secaucus NJ 07094 KK0405HF2055 ...