Panasonic KX-TVM50, Feature Manual

Page 1: ...hank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVM50 KX TVM200 Version 1 0 Voice Process...

Page 2: ...Installation Manual The Voice Processing System Installation Manual provides instructions for installing the VPS hardware configuring the connected PBX for use with the VPS and getting started with th...

Page 3: ...onnected PBX you may not be able to utilise some of APT DPT Integration features described in this manual For more information consult your dealer Every system programming setting can be accessed usin...

Page 4: ...2 10 Caller Name Announcement Personal APT DPT Integration Only 19 2 2 11 Caller Name Announcement System APT DPT Integration Only 19 2 2 12 Class of Service COS 20 2 2 13 Company Greeting 21 2 2 14 C...

Page 5: ...al Message Delivery Service 46 2 3 12 Group Distribution List Personal 46 2 3 13 Group Distribution List System 47 2 3 14 Incomplete Call Handling Service 47 2 3 15 Live Call Screening APT DPT Integra...

Page 6: ...g Up Mailboxes 70 3 1 3 Setting Class of Service COS Parameters 73 3 1 4 Setting the System Clock 78 3 1 5 Changing the Service Mode Setting 79 3 1 6 Changing the Company Greeting and Incoming Call Se...

Page 7: ...Feature Manual 7 Section 1 Voice Processing System Overview...

Page 8: ...The VPS can list single digit numbers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with ro...

Page 9: ...ng and resetting mailboxes Class of Service COS settings Service mode settings Changing the company greeting An example of items which are programmed by the message manager include General Delivery Ma...

Page 10: ...1 2 System Administration Management and Use 10 Feature Manual...

Page 11: ...Feature Manual 11 Section 2 Features...

Page 12: ...e integration i e Inband Integration including Auto Configuration Automatic Log in Caller ID Call Routing Caller ID Screening DID Call Routing Caller Name Announcement System Personal Intercom Paging...

Page 13: ...runk Service Universal Port Two way Record Two way Transfer Toll Saver Inband Integration KX TVM50 only When the VPS and PBX use Inband Integration voices are sent using analogue technology and data i...

Page 14: ...on Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed This feature is only available when Yes is set for Active in 2 1 6 Auto Forwarding in Mailb...

Page 15: ...omated Attendant Service Programming Manual References Automated Attendant in 2 4 3 Parameters 2 2 4 Broadcasting Messages Description Allows the System Manager to deliver the same message to all VPS...

Page 16: ...2 2 System Features 16 Feature Manual Programming Manual References Busy Coverage Mode in 2 4 3 Parameters...

Page 17: ...nsfer a call to a trunk from the following services Custom Service Call Transfer Service Personal Custom Service Caller ID Callback Conditions This feature is not supported when the PBX cannot transfe...

Page 18: ...ences 2 4 1 Caller ID DID PIN Call Routing 2 2 9 Caller ID Screening APT DPT Integration Only Description Allows the VPS to announce the name of the caller when transferring a call to an extension fro...

Page 19: ...s for Caller Name Announcement in 2 2 1 Class of Service Feature Manual References 3 1 3 Setting Class of Service COS Parameters Subscriber s Manual References 5 11 Personal Caller Name Announcement 2...

Page 20: ...e 64 classes Mailboxes can be assigned to their own or to the same COS as needed COS No 63 and 64 are assigned by default to the Message Manager and to the System Manager respectively No other mailbox...

Page 21: ...eeting and Incoming Call Service Setting The System Administrator can assign specific greetings for holidays Programming Manual References Company Greeting No in 2 3 1 Service Group Company Greeting N...

Page 22: ...erator fax machine etc without the assistance of an operator Custom Service Messages Press 1 for Sales press 2 for Service etc can be recorded by the System Administrator or the Message Manager and ca...

Page 23: ...x or extension by searching for the subscriber by name Using the dialling keys the caller can enter the first few letters of the subscriber s first and or last name The VPS searches for possible match...

Page 24: ...ose to have the voice message attached to the e mail notification and can also select to have the voice message deleted after it has been sent by e mail Subscribers must designate their e mail address...

Page 25: ...messages will be sent to the preset e mail address see Mail Address in 2 5 4 Parameters in the Programming Manual Programming Manual References 2 1 11 E mail Option E mail Integration in 2 5 4 Parame...

Page 26: ...inations main and alternate can be assigned Outside callers can also reach a fax machine via Custom Service selection if programmed A mailbox can be assigned as the Fax Manager allowing this person to...

Page 27: ...om any extension using the paging answer code this code is specified in the PBX User Manual If Caller ID information is received and the caller s name has been recorded for the Caller Name Announcemen...

Page 28: ...iting a Mailbox in 3 1 2 Setting Up Mailboxes Subscriber s Manual References 5 4 Interview Mailbox 2 2 27 List All Names Description Allows callers to listen to all of subscriber s name and their exte...

Page 29: ...or that do not have a telephone Programming Manual References All Calls Transfer to Mailbox in 2 1 3 Mailbox Parameters Feature Manual References Creating and Editing a Mailbox in 3 1 2 Setting Up Ma...

Page 30: ...one number or beeper pager number when subscribers have new messages New messages will be automatically played back when the subscriber answers the call When a beeper pager is called the subscriber mu...

Page 31: ...hone with 6 line display such as the KX T7636 must be used The VPS must be connected to a KX TDA series PBX MPR Version 2 1 or higher using DPT Integration The subscriber must have his or her own exte...

Page 32: ...Message 1 Callers may leave a message in the operator s mailbox Disconnect Message 1 Callers are disconnected from the VPS after hearing Thank you for calling Next Operator 2 Callers are transferred...

Page 33: ...lbox 2 2 37 PIN Call Routing Description Allows the System Administrator to store a maximum of 200 PIN Personal Identification Number max 20 digits numbers and assign a destination extension mailbox o...

Page 34: ...2 2 2 Personal Options Feature Manual References 3 1 3 Setting Class of Service COS Parameters 2 2 39 Port Service Description Allows assignment of call services to each port The incoming call service...

Page 35: ...s Rotary Telephone Service in 2 4 3 Parameters 2 2 41 Service Access Commands Description Allow the caller to directly access several standard features 0 to repeat the current menu or call an operator...

Page 36: ...2 3 1 Service Group Feature Manual References 2 4 6 Service Mode 2 2 45 Time Service 3 1 5 Changing the Service Mode Setting 2 2 43 System Clock Description Controls how time and or date related feat...

Page 37: ...n voice see 1 8 3 Utility System Prompts Customisation in Programming Manual For KX TVM50 only In order to leave more time for recording the System Administrator is also able to delete the specific Sy...

Page 38: ...received on A VPS service can be assigned to each trunk including Voice Mail Service Automated Attendant Service Interview Service and Custom Service Programming Manual References 2 3 Port Trunk Servi...

Page 39: ...ubscribers need to request the Auto Receipt when they send messages Conditions This feature is only available when Yes is set for Auto Receipt in the Class of Service COS settings This feature is not...

Page 40: ...assigned by the System Administrator only When this feature is activated Toll Saver is also available DID number setting for this feature is only available for the following PBXs using DPT Integratio...

Page 41: ...Option Menu is pressed the selected option will be activated after that the regular operation will be required after each message is played This feature is only available when Yes is set for Autoplay...

Page 42: ...After setting a Bookmark a subscriber can listen to the message from that Bookmark by pressing the specified key while pausing the message or after the message was played Conditions Only one Bookmark...

Page 43: ...Transfer Status in 2 1 3 Mailbox Parameters Feature Manual References 2 3 8 Calling a Beeper Pager 2 2 25 Intercom Paging APT DPT Integration Only 2 3 6 Callback Number Entry Description Enables the c...

Page 44: ...not leave a callback number the System Callback No or the caller s number if it is received through a telephone company s Caller ID service will be sent instead Conditions To utilise this feature fol...

Page 45: ...e Class of Service COS settings Programming Manual References Delete Message Confirmation in 2 2 2 Personal Options Feature Manual References 3 1 3 Setting Class of Service COS Parameters 2 3 10 Exter...

Page 46: ...rmation the receiver can possibly track down the message even if he or she does not remember the password Conditions This feature is only available when Yes is set for Active in 2 1 5 External Message...

Page 47: ...Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer Options available for Incomplete Call Handling for Bus...

Page 48: ...pressing the feature button Installation Manual References 4 3 KX TDA Series Feature Programming for DPT Integration 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration Pr...

Page 49: ...2 3 Subscribers Features Feature Manual 49 Subscriber s Manual References 2 Logging in to and Configuring Your Mailbox...

Page 50: ...acity Maximum Message Time and Mailbox Capacity Warning in 2 2 1 Class of Service Subscriber s Manual References 5 21 Mailbox Capacity Warning 2 3 18 Message Transfer Description Allows the subscriber...

Page 51: ...Transfer to Mailbox Transfer to Extension VM Service Voice Mail Service AA Service Call Transfer Service Custom Service Transfer to Operator Transfer to Outside Page the Party Repeat Greeting A calle...

Page 52: ...lass of Service COS Parameters Subscriber s Manual References 5 10 Personal Greeting for Caller ID 2 3 22 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber s ma...

Page 53: ...setting level 3 Subscriber s Manual References 3 1 Playing Messages 2 3 24 Private Message Description Allows a subscriber and the System Manager to mark a message as Private when sending it to other...

Page 54: ...other mailboxes Feature Manual References 2 3 18 Message Transfer Subscriber s Manual References 3 1 Playing Messages 3 2 Replying to Messages 2 3 26 Recovery Message Description Enables a subscriber...

Page 55: ...lbox Setting or to any other number This feature is only available when Yes is set for Remote Call Forward to CO in the Class of Service COS settings see Remote Call Forward to CO in 2 2 2 Personal Op...

Page 56: ...can configure the following items Password Owner s Name Personal Greetings No Answer Greeting Busy Signal Greeting After Hours Greeting Installation Manual References 6 3 5 Subscriber Tutorial Progra...

Page 57: ...Reminder is a PBX feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or message manager A special dial tone or prerecorded message...

Page 58: ...nditions DID number setting for this feature is only available for the following PBXs using DPT Integration KX TD500 Software production date code 040901 or later KX TD500C Q951AB or higher KX TD500RU...

Page 59: ...tton Assignment 4 9 15 Two way Recording into Mailbox Subscriber s Manual References 5 13 Recording Your Conversations 2 3 33 Two way Transfer APT DPT Integration Only Description Allows a subscriber...

Page 60: ...on Only 3 1 3 Setting Class of Service COS Parameters 2 3 35 Urgent Message Description Allows subscribers callers and the System Manager to specify a message as Urgent When a subscriber listens to me...

Page 61: ...es PBX MPR Version 2 2 using DPT Integration the subscriber is using a Panasonic KX T7630 KX T7633 KX T7636 KX NT136 Requires upgrade of the KX TDA series PBX For more information consult your dealer...

Page 62: ...Each Custom Service and its functions can be edited arranged using a familiar drag and drop interface Installation Manual References 6 2 4 Custom Services Programming Manual References Custom Service...

Page 63: ...Service Menu e Company Name f Company Greetings g Language Selection Menu h On Hold Announcement Menu All items other than b can be recorded through the Utility menu in KX TVM Maintenance Console and...

Page 64: ...ammed for break mode is used regardless of the current time mode PBX Control Mode The current Call Service used by the Service Group is determined by the settings made for the current time mode day ni...

Page 65: ...kup Restore Description Allows the System Administrator to back up or restore the following data as individual files Program System Parameters System Prompts Mailbox Prompts and Mailbox Messages Manua...

Page 66: ...etting Features 66 Feature Manual 2 4 11 Utility Description Allows the System Administrator to access essential VPS functions Installation Manual References 7 4 Utility Programming Manual References...

Page 67: ...Feature Manual 67 Section 3 Programming Instructions...

Page 68: ...Programming Manual The VPS will announce the number of total messages the number of new messages or the length of new messages depending on the COS settings of the System Manager If there are new mes...

Page 69: ...nual 69 3 Enter the Password followed by The System Manager Service main menu will be played To receive the message press 1 To deliver a message press 2 To customise your mailbox press 3 For other fea...

Page 70: ...Mailbox Number Subscriber s Spoken Name The VPS allows a maximum of 10 s for each name The name should be spoken slowly and clearly We recommend using the subscriber s last name Extension Number Init...

Page 71: ...r to be entered When this entry is completed the prompt at Step 4 will appear Continue assigning or editing other mailboxes by repeating Steps 5 7 9 To return to the Main Menu press twice Deleting a M...

Page 72: ...r 6 Press 1 to delete the password Note The password for System Manager Message Manger cannot be deleted here The System Administrator needs to reset their password using KX TVM Maintenance Console se...

Page 73: ...min 0 Unlimited Mailbox Capacity Maximum Message Time KX TVM200 1 600 min 0 Unlimited KX TVM50 1 120 min 0 Unlimited Message Retrieval Order Settings are LIFO Last In First Out or FIFO First In First...

Page 74: ...t it 7 a The current setting is announced Press 1 to change the current setting b Enter the retention time a maximum of 30 days or 0 Unlimited c Confirm the entry is correct then press 2 to accept it...

Page 75: ...Prompt 10 System 10 Prompt KX TVM50 1 System 1 Prompt 2 System 2 Prompt 3 System 3 Prompt b Confirm the entry is correct then press 3 to accept it 12 a The current setting is announced Press 1 2 or 3...

Page 76: ...e 1 14 a The current setting is announced Press 1 to change the current setting b Enter the number of announcements that can be programmed by subscribers 1 30 0 None c Confirm the entry is correct the...

Page 77: ...ing programmed via KX TVM Maintenance Console the System Manager cannot set COS parameters The VPS will announce Sorry this function is not available 1 Log in to the Main Menu 2 Press 4 for Other Feat...

Page 78: ...the Message Manager is setting the system clock recording Voice Labels and System Caller Names or customising the Message Manager s Mailbox The VPS will announce Sorry this function is not available...

Page 79: ...l be handled by the Call Service assigned to the current time mode Manual Day Mode Incoming calls will be handled by the Call Service assigned to the day mode regardless of the time of day Manual Nigh...

Page 80: ...1 8 1 Log in to the main menu 2 Press 4 for other features 3 Press 4 to change Service Mode setting 4 Enter the Service Group number 1 8 5 The VPS announces the current setting Press 1 to change the s...

Page 81: ...onsole the System Manager cannot change the Company Greeting and Incoming Call Service Setting The VPS will announce Sorry this function is not available Changing Service Group Setting 1 Log in to the...

Page 82: ...ough 100 or the Interview Mailbox number 13 Confirm the entry is correct then press 2 to accept it Changing Service Group Assignment 1 Log in to the Main Menu 2 Press 4 for Other Features 3 Press 5 to...

Page 83: ...egular message This feature is useful when informing subscribers about the current VPS status such as remaining hard disk capacity requesting that unnecessary messages be erased etc 1 Log in to the Ma...

Page 84: ...lection is not available if 24 h is set as the time format for time stamps see Position of AM PM in Time Stamp in 2 5 4 Parameters in Programming Manual 13 Enter the day of the month and press example...

Page 85: ...d Note If the VPS is being programmed via KX TVM Maintenance Console the System Manager cannot change the System Manager password The VPS will announce Sorry this function is not available 1 Log in to...

Page 86: ...ator using KX TVM Maintenance Console Refer to 2 8 1 Administrator The VPS will announce the number of total messages the number of new messages or the length of new messages depending on the COS sett...

Page 87: ...nly when the VPS communicates with the PBX via DPT integration To transfer General Delivery Mailbox messages press 1 To set up message waiting notification press 2 To customise your mailbox press 3 To...

Page 88: ...ying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this Message 1 1 Replay the Previous Message 1 2 Play the Next Message 2 3 Listen to the Mess...

Page 89: ...on mailbox number 5 Press 2 to accept the number 6 Press 2 to record a comment Note Press 1 to transfer messages without comment Press 3 to add a mailbox number Press 4 to review the Mailing List 7 Re...

Page 90: ...age waiting lamp is lit This feature is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration see DPT Integration in the Glossary 1 Log in to the Main Menu 2 Pr...

Page 91: ...he number keys 0 to 9 and the Beeper Callback Number Display Entry Code X to make these assignments When the Beeper Callback No Entry Code is added at the end of a beeper number the VPS will ask the c...

Page 92: ...Manager s Guide 92 Feature Manual 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Insert a wait for dial tone 7 Insert a beeper display command 8 Press 1 to be notified by telephone or 2 by be...

Page 93: ...as the operator extensions programmed for the PBX The extension assigned as Operator 1 for the day mode is designated as the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to CO Aft...

Page 94: ...telephone number using 0 9 and Note Please make sure you begin the telephone number with a Trunk Access number to seize a trunk When connected to the KX TD500 or the KX TDA series the maximum number o...

Page 95: ...via KX TVM Maintenance Console the System Manager is configuring mailboxes Classes of Service COS or customising the System Manager s Mailbox The VPS will announce Sorry this function is not available...

Page 96: ...m prompts by recording new prompts and restoring them Multilingual Selection Menu maximum length 6 min With this menu callers can select the language they prefer for voice guidance For example the Mes...

Page 97: ...al Selection Menu Go to Step 5 For the On Hold Announcement Menu Go to Step 5 5 The VPS plays the current message Press 1 to change the message If a message has not yet been recorded go to Step 7 6 Pr...

Page 98: ...refer to 1 8 2 Utility System Back Up in Programming Manual For KX TVM50 You can restore the original system prompts included with the KX TVM50 using the included CD ROM For KX TVM200 The original sy...

Page 99: ...List Number 1 1 200 to be modified Enter to return to Step 3 5 The VPS announces the Caller ID number and its name To change the name press 1 If a name has not yet been recorded for this Caller ID num...

Page 100: ...d in the Mailbox Setting or to any other telephone number FWD Cancel Cancels the forwarding setting Note The Remote Call Forwarding Set feature is only available when the VPS is connected to a Panason...

Page 101: ...ies PBX 16 8 Confirm the entry is correct then press 2 to accept it Go to Step 10 Note Press 1 to change the telephone number Return to Step 6 9 Call Forwarding is cancelled Press 2 to accept it 10 Th...

Page 102: ...to accept the current setting then go on hook to finish Press 3 to cancel turn off the Timed Reminder then go on hook to finish 4 Enter the desired time then 5 Press 1 for AM or 2 for PM Note This sel...

Page 103: ...uit the application For example prompt no 1068 could be re recorded to announce Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System Prompts Common to VM and AA Services...

Page 104: ...__ of the person s first name 195 ____ of the person s first or last name 912 To make the message urgent press 1 Prompt No Modifiable Prompts 541 Please enter your party s extension 1078 You have a ca...

Page 105: ...e Switch setting or by System Administration Quick Setup Auto Forwarding Allows unplayed messages to be copied or moved to another mailbox Auto Receipt Allows a subscriber or the System Manager to rec...

Page 106: ...ivery Mailbox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without di...

Page 107: ...rop interface Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow call...

Page 108: ...DTMF Dual Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscrib...

Page 109: ...ta is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Many features such as Intercom Paging Live Call Screen...

Page 110: ...ning LCS Available with APT DPT Integration only Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls wh...

Page 111: ...d Message Retention Time Determines the number of days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention Ti...

Page 112: ...ailbox has an owner s name subscriber name and there are 2 ways that these names are stored in the VPS First subscribers can record their own names the VPS can announces this recorded name during tran...

Page 113: ...med list of subscriber mailboxes that can be used by the subscriber who created the list to deliver a message to several recipients in one operation Each subscriber can create 4 Personal Group Distrib...

Page 114: ...ing calls are handled by the VPS One of 8 call service groups is assigned to each VPS port or PBX trunk Service Mode Determines if incoming calls are handled by the VPS according to settings made for...

Page 115: ...Message Manager can rerecord prompts as necessary The System Administrator and the Message Manager can turn system prompts on and off as needed Each system prompt has a unique number System Report The...

Page 116: ...y Allows a subscriber to record his or her telephone conversations into his or her mailbox Two way Transfer Available with APT DPT Integration only Allows a subscriber to record his or her telephone c...

Page 117: ...Feature Manual 117 Index...

Page 118: ...Delivering Messages to All Mailboxes Broadcasting Messages 83 Delivering Messages to Specified Mailboxes 83 Dialling by Name 23 DID Call Routing DPT Integration Only 24 DPT Integration 12 E E mail In...

Page 119: ...ng Up Mailboxes 70 Setting Up Message Waiting Notification 90 Subscriber Tutorial 56 Subscriber Use 9 Subscribers Features 39 System Administration 9 System Administration Management and Use 9 System...

Page 120: ...ced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2005 Panasonic Communications Co Ltd All Rights Reserv...