1-6
Overview
— Message Delivery Status
You can check if your message has been already sent to the desired destination.
See Chapter 3 for other available features. And for Subscribers, the Subscriber’s
Guide has been edited to show how to use these features from a telephone.
Your VPS messages are safely locked in a mailbox guarded by a password known
only to you. The VPS also reduces “telephone tag” and illegibly-written messages
as well as giving you a confidential form of communication. Likewise, this service
can be used to encourage development of concise messages, making it an efficient
time-management tool. For example, you can minimize interruptions when you
need to focus on work at hand by forwarding your calls to the VPS. The Voice
Mail service can also be a reminder service, by scheduling messages to yourself.
Interview Service
When most of your callers will want a service like service scheduling and order
taking, use the interview mailbox. It will help you gather concise information in a
methodical way. You can set up a questionnaire mailbox with as many as ten
questions, and obtain specific information from customers calling the VPS. When
callers access this mailbox, they can leave messages responding to a series of ques-
tions presented to them. An interview mailbox can be assigned to each mailbox
owner depending upon the Class of Service setting. Therefore, the questions can
be recorded by the owner of the interview mailbox by telephone. One of the inter-
view mailboxes can be used for the Interview service on a port basis.
Custom Service
By assigning specific functions to the telephone keypad digits, callers can access
the services or people they need. This service is the key to making your business
stronger. For example, the VPS can give your customers 24-hour service: they can
leave orders in mailboxes, obtain product information, or notify your service staff
of an emergency. Callers can reach their desired extensions or mailboxes by se-
lecting a key one by one. On the other hand, callers can skip the Custom service
menus to go to either the desired party or mailbox.
The System Administrator is responsible for programming each custom service
menu. The custom service menu messages are recorded by the Message Manager.
In regarding the Custom service and Interview service, it is necessary to program
the details on your own. You will find a programming example in Chapter 3. See
Custom Service and Interview Service.
1.2
Call Services
