Features 3-13
C
overing Extension
Feature Ref.
Incomplete Call Handling Service
Description
Used to take a call to the Subscriber while he is not available to answer.
This extension also acts as a personal operator. Pressing [0] while listening
to the personal greeting of the mailbox allows the caller to reach this extension.
This feature also works while recording a message.
This person should be someone who knows the Subscriber’s whereabouts or
the like.
Conditions
• If the Covering Extension is also busy or there is no answer, the caller will
hear the Incomplete Call Handling service menu message arranged by the
Covering Extension.
• A desirable Covering Extension must satisfy the following:
(a) Owns a mailbox.
(b) Is not a Logical Extension (see Logical Extension).
(c) Neither the Call Blocking nor Calling a Beeper is set as the Call Transfer
Status (see Call Transfer Status).
S.A.
• “Covering Extension” (page 4-21)
Subscriber
• Setting up a Covering Extension (Subscriber's Guide page 5-3)
• Setting the Incomplete Call Handling Status (Subscriber's Guide page 5-4)
C
ustom Service
Description
What is Custom Service?
You can program your VPS to route incoming calls as you wish.
When a caller reaches the Custom service, he will hear a menu message as
below.
Ex. Menu Message...
If you wish to speak with our General Manager, press [1].
For other people, press [2].
The caller should press [1] to speak with the General Manager. Then the
VPS connects him to the General Manager. If not, press [2]. Then another
menu message will be heard. This way, the caller can reach their desired
parties by answering up to eight menus.
3
Features and Services
C
