Panasonic KX-TVS50, Subscriber'S Manual

Page 1: ...Please read before using and save this manual for future use KX TVS50 KX TVS80 Voice Processing System Subscriber s Guide POWER VOICE PROCESSING SYSTEM KX TVP50 Model ...

Page 2: ...lers And more Getting Started Numbers to Know You must have the following information before you begin The extension number s of the VPS Your mailbox and extension number The System Manager s phone number Basic Steps When using your mailbox for the first time you must read Section 1 Mailbox Setup and perform the key setup procedures described You must customize your mailbox before sending or recei...

Page 3: ...the procedures for customizing your mailbox Section 2 Receiving Messages Explains how to access and manage received messages Section 3 Sending Messages Tells you how to send messages including recording and delivery Section 4 Special Features Describes how to set up the special features for your mailbox Appendix Glossary ...

Page 4: ... Other Subscribers 15 3 2 Checking Mailbox Distribution 17 3 3 Setting up an External Message Delivery List 17 3 4 Sending External Delivery Messages 18 3 5 Receiving External Delivery Messages 20 3 6 Replying to External Delivery Messages 21 3 7 Checking and Setting External Message Delivery Status 21 4 Special Features 23 4 1 Call Transfer Status 23 4 2 Covering Extension 23 4 3 Incomplete Call ...

Page 5: ... Numbers for Personal Greeting for Caller ID 32 4 12 Personal Caller Name Announcement 33 4 13 Live Call Screening 35 4 14 Recording a Two Way Conversation 35 4 15 Setting Telephone Numbers for Call Forwarding to CO 36 4 16 Remote Call Forwarding Set 37 Appendix 40 Quick Reference 40 Glossary 41 ...

Page 6: ... and press 1 3 4 5 6 2 To receive a message To deliver a message To check the mailbox distribution For automated attendant status For mailbox management For other features To end this call Follow the prompt according to your needs 6 Press and 6 Press and enter your mailbox number Mailbox no IF YOU HAVE SET YOUR PASSWORD Password Enter the password and press 1 3 4 5 6 2 To receive a message To deli...

Page 7: ...ding feature to your mailbox or authorizes you the use of the Message Waiting Notification feature or the External Message Delivery feature If you do not know the VPS extension number ask the System Manager If you enter Subscriber Service via Custom Service does not end your call you will be returned to Custom Service 6 Log into your mailbox Press 5 Subscriber s Main Menu 5 Press 1 1 No Answer Bus...

Page 8: ...e stored By system default the maximum length of a personal greeting is 16 s If you need more time ask your System Administrator or System Manager to increase the upper bound If you change the greeting follow the steps in TO RECORD FOR THE FIRST TIME to rerecord It is recommended that you mention your name in each personal greeting because the regular announcement of name see 1 4 Recording Your Na...

Page 9: ...r example when transferring a message to a subscriber they will hear the subscriber s name In addition if a caller does not know the mailbox number she may specify the mailbox by entering the first 3 or 4 letters of the owner s name The VPS will announce a series of recorded names from which the caller may select Log into your mailbox Subscriber s Main Menu 5 Press 2 2 Press 2 2 FOR THE FIRST TIME...

Page 10: ...o press followed by your own mailbox number to log into your mailbox 8 pressing this during system prompts activates Automated Attendant Service It prompts you for an extension number and then attempts to call your party If she cannot take the call the VPS will take some suitable action Note If you call the extension directly the VPS cannot help you pressing this during system prompts takes you to...

Page 11: ...as not enabled the Delete Message Confirmation feature to your mailbox see Delete Message Confirmation in Glossary selecting option 3 a second time will erase the message The VPS will automatically erase messages after a specified number of days Your System Administrator or System Manager controls the number of days to maintain the messages You can reply only to messages that were transferred to y...

Page 12: ...n Menu 1 Record the message 1 Press 4 4 Press 2 to record a message 2 Press 1 to end recording 2 Press 2 to accept the message TO SET DELIVERY TIME AND OR PRIVATE STATUS or FOR IMMEDIATE DELIVERY To make the message private 1 To return to a previous menu Follow the prompts according to your needs 2 Press 2 to accept the delivery time 2 Enter the day of the month and press Day of the Month On hook ...

Page 13: ...Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS Log into your mailbox Press 1 Subscriber s Main Menu 1 OPTION 1 Enter the mailbox by NUMBER OPTION 2 Enter the mailbox by NAME or Press 7 7 Enter the mailbox number on the keypad Press 2 to accept the mailbox number entered 2 Mailbox No Press and 1 to access th...

Page 14: ...xes It may be possible for you to choose another language for Subscriber Service prompts If you are interested in this option please contact your System Administrator Mailbox No Password 1 Enter your password and press To access another extn To reach the operator Follow the prompts according to your needs 8 To exit the VPS 9 0 Call the VPS from an outside telephone Press 1 to receive the message R...

Page 15: ... Personal Group Distribution Lists To use a System Group Distribution List check with the System Administrator to ensure that a list exists within the VPS Log into your mailbox Press 2 Subscriber s Main Menu 2 OPTION1 Enter the mailbox by NUMBER OPTION2 Enter the mailbox by NAME or Enter the mailbox number Press 2 to accept the mailbox number entered Mailbox No 2 Press and 1 Enter the first 3 or 4...

Page 16: ...he message private 1 To return to a previous menu Follow the prompts according to your needs 2 Press 2 to accept the delivery time 2 Enter the day of the month and press Day of the Month On hook TO SET DELIVERY TIME Press 1 1 Set delivery time Delivery Time For example 5 00 is entered as 5 and 5 15 is entered as 515 or FOR IMMEDIATE DELIVERY 2 Press 1 1 Press 2 for AM 1 for PM Press 1 for AM or 2 ...

Page 17: ... must restart it within 20 s or the VPS will stop recording automatically You will not hear for AM for PM when the System Administrator has set the time stamp of User Prompts as 24 h See Note about the Day of the Month entry in Section 2 2 Replying to Messages You can check the delivery status of up to 84 message transmissions The System Administrator or the System Manager must authorize this feat...

Page 18: ...delete 1 Press 1 or 2 to choose the delivery list 1 1 2 Press 2 2 Press 2 2 2 or Press 3 3 Press 3 3 On hook Subscriber s Main Menu TO DELETE To delete all To delete one Make your selection or Enter the Area Code Area Code IF NEEDED Record the recipient s name Press 2 to add 2 Enter a Line Access Code to seize a CO line or Press 1 to add and repeat the steps 1 Press 2 to end 2 On hook TO ADD MORE ...

Page 19: ...of the month and press On hook for AM 1 for PM Press 1 for AM or 2 for PM 2 Enter the 4 digit password or press to skip or Record the recipient s name at the tone Enter the Area Code Area Code IF NEEDED Enter a Line Access Code to seize a CO line TO AN OUTSIDE PARTY or Enter the extension number TO AN EXTENSION Extension No To insert a pause or special command enter the partial number and wait for...

Page 20: ...or The message will not be delivered if the password is incorrectly entered 3 times however the receiver will hear the following information depending upon system programming of the VPS 1 If the Company Name is recorded provided that your VPS model is the KX TVS80 it will be played 2 If the Callback Telephone Number has been registered it will be played 3 If the Extension of the Owner i e sender h...

Page 21: ... messages that have not yet been delivered Included in undelivered messages are messages for which the recipient could not correctly enter the password After listening you have the option of deleting messages or changing schedules The System Administrator or the System Manager must authorize this feature before it can be used Press 2 to reply 2 Press 1 to end recording 1 Press 2 to accept 2 Press ...

Page 22: ... into your mailbox Press 6 6 Press 1 to change the schedule or delete the message 1 Press 3 3 Press 2 to check the status 2 On hook Subscriber s Main Menu To cancel external message delivery 1 To change the time and date Press 1 or 2 2 ...

Page 23: ...is being played she is sent to the covering extension or to an operator if the covering extension is not specified The third way is while recording a message if the caller presses 0 while leaving a message she is sent to the covering extension or to an operator if the covering extension is not specified The Intercom Paging feature is available only if you are using a Panasonic KX T series telephon...

Page 24: ...y Hi this is Cindy Sorry but I am busy with another call right now If you press 0 now you will be transferred to my secretary Otherwise please leave a message after you hear the tone Log into your mailbox Press 4 Subscriber s Main Menu On hook 4 Press 2 2 Enter the extension number Extension No WHEN YOU REASSIGN THE COVERING EXTENSION Press 1 to change 1 Enter the new extension number Extension No...

Page 25: ... transfer destination of calls is set to a Logical Extension The Intercom Paging feature is available only if you are using a Panasonic KX T series telephone system with APT DPT Integration see APT Integration and DPT Integration in Glossary Not all subscribers have an interview mailbox The System Administrator or the System Manager must assign an interview mailbox On hook Log into your mailbox Pr...

Page 26: ...er you If a list is to be shared among several subscribers they should ask the System Administrator to create a System Group Distribution List or Lists Log into your mailbox Press 5 Subscriber s Main Menu On hook 5 Press 4 4 2 2 Enter the group distribution number 1 4 Group No Press 1 to record a group name 1 State the group name at the tone Press 2 to accept 2 Mailbox No Enter the mailbox number ...

Page 27: ...prietary telephone 2 a call to another telephone e g your mobile phone or 3 your beeper You can assign time frames to each of these devices Press to delete all members Press to review all members one by one in each case you can delete a member or skip it Just follow the prompts Log into your mailbox Press 5 Subscriber s Main Menu On hook 5 Press 4 4 Enter the group distribution number 1 4 Press 3 ...

Page 28: ...cation Setting The VPS illuminates the message waiting lamp of your extension when your mailbox has a new message recorded Setting Device Status For each device the notification can be continuous disabled or enabled to a preset schedule Only the System Administrator can set the notification to a preset schedule Notification Number Assignment You can set up to 3 telephone or beeper numbers to ring ...

Page 29: ...s To add more digits press To insert a pause press To set dial mode press To insert a wait for dial mode press To insert a beeper display command press Press 1 2 or 3 Enter a Line Access Code to seize a CO line IF NEEDED Line Access Code 1 2 3 Enter the Area Code Area Code Enter the telephone number Telephone No Press 2 to accept 2 Press 1 to change 1 Press 1 or 2 for telephone or beeper notificat...

Page 30: ...h To erase the question 1 2 3 Log into your mailbox Press 6 Subscriber s Main Menu 6 Press 1 Press the desired button 1 On hook Record a question Make your selection and repeat the steps Press 1 1 Press 1 to end recording 1 IF NEEDED 1 To review 2 To accept 3 To erase 4 To add To erase and exit WHEN YOU PRESS 1 On hook Select the answer length desired Make your selection and repeat the steps Press...

Page 31: ...s telephone system with APT DPT Integration see APT Integration and DPT Integration in Glossary If you cannot use this feature ask your System Administrator or System Manager She might have disabled it You can go on to assign Caller ID numbers after accepting the recorded greeting Log into your mailbox Press 5 for Mailbox Management Subscriber s Main Menu 5 Press 1 1 Press 4 4 TO RECORD FOR THE FI...

Page 32: ... can use as a wild card For example if you assign 021 area code calls from area code 021 will hear the same greeting If you enter a number which you have already assigned the prompt notifies you Follow the prompt and enter another number Log into your mailbox Press 5 Subscriber s Main Menu 5 Press 1 1 Press 4 4 TO ASSIGN FOR THE FIRST TIME or TO ADD OR DELETE Enter a Caller ID Greeting number 1 4 ...

Page 33: ...re using a Panasonic KX T series telephone system with APT DPT Integration see APT Integration and DPT Integration in Glossary The System Administrator or the System Manager can change the maximum number of Caller IDs for the Personal Caller Name Announcement for your extension If Caller ID Screening does not work consult your System Administrator or System Manager She might have disabled it If yo...

Page 34: ...SSIGN AND RECORD FOR THE FIRST TIME or TO CHANGE On hook Make your selection 1 To add To delete 3 TO ADD Press 1 to add a new number and name and repeat the above steps 1 TO DELETE Press 3 Make your selection 3 or 1 To delete all 2 To delete one 1 Press 2 to change 2 On hook TO CHANGE CALLER ID NUMBER Press 3 to accept and repeat the steps to change the next entry 3 State a caller name TO ADD OR D...

Page 35: ...pes of conversation recording and hence 2 types of function keys 1 Two Way Recording TWR Record into your own mailbox 2 Two Way Transfer TWT Record into another subscriber s mailbox Normally conversation recording time is limited However there is an Unlimited Message Length option Call your System Administrator for assistance This feature is available to you only if you are using a Panasonic KX T ...

Page 36: ...nic KX T series telephone system with DPT Integration see DPT Integration in Glossary If you cannot use this feature ask your System Administrator or System Manager She might have disabled it Log into your mailbox Press 5 Subscriber s Main Menu On hook 5 Press 6 6 2 Press 2 to accept 2 1 To change Telephone number 1 To change Telephone number 2 Make your selection FOR THE FIRST TIME Enter the dest...

Page 37: ...th a Line Access Code to seize a CO line Note about telephone number assignment and call forwarding setting The Remote Call Forward to CO feature only allows you to assign Telephone number 1 and or Telephone number 2 to enable call forwarding to the telephone number you have assigned above follow the instructions in 4 16 Remote Call Forwarding Set If you should change the telephone number after yo...

Page 38: ...on If you hear this message even though a valid number has been entered consult your System Administrator To forward all calls To forward busy calls To forward no answer calls 1 2 3 Log into your mailbox Press 6 Subscriber s Main Menu 6 Press 4 Make your selection 4 On hook Press 2 to accept WHEN YOU PRESS 1 2 3 OR 4 4 5 6 To forward busy or no answer calls To forward to a CO line To cancel forwar...

Page 39: ...rs for Call Forwarding to CO otherwise To telephone number 1 and or To telephone number 2 will not be heard Depending on your telephone system you can enter up to 16 or 24 digits using the keys 0 9 and for telephone numbers Please make sure you begin the telephone number with a Line Access Code to seize a CO line Be sure to exit from the menu AFTER the forwarding setting is accepted otherwise the ...

Page 40: ...x 2 Set Message Waiting Notification 3 Set External Delivery Message 4 Remote Call Forwarding Set Set Call Transfer Status 1 Call Blocking 2 Call Screening 3 Intercom Paging 4 Beeper Access 5 All Disable Incomplete Handling Status 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Beeper Access 5 Operator 6 Return to AA Service Top Menu 1 Dial by Name 7 R Restart Main Menu 3 D Department...

Page 41: ...ieved messages to be copied or moved to another mailbox Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given some options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the A...

Page 42: ...uncements the VPS will use the personal caller name Company Greeting KX TVS80 only Up to 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service on a port basis and trunk CO line basis Company Name KX TVS80 only This is played by the VPS to the intended receiver of an External Delivery Message when she ...

Page 43: ...eed dialing feature that permits an outside caller to dial a single digit 1 9 to reach a specific extension Direct Mailbox Access Available with APT DPT Integration only A subscriber can enter her mailbox directly when she calls the VPS from her extension She does not have to enter any special codes except for her password if one is established DPT Integration Digital integration between the VPS a...

Page 44: ...ivery Mailbox When the caller does not dial anything either because she does not want to or she is using a rotary telephone the VPS sends her to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations Hash Sign Same as Pound Sign HELP One of the utility commands that is used to list all...

Page 45: ...ows up to 8 with the KX TVS50 or 16 with the KX TVS80 different paging groups An outside party can reach a subscriber who is away from her telephone using either internal or external page groups For a Caller ID caller if her name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page Interview Service A special type of subscriber mailbox that e...

Page 46: ...em Administrator or the System Manager Mailbox Extension Normally the same number as the telephone extension number Mailbox Management Allows a subscriber to alter the setting for personal mailboxes Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer Message Manager Mailbox 98 998 9998 or 99998 The person who takes care of the Ge...

Page 47: ...eeper Multilingual Selection Menu The Message Manager is responsible for recording this menu Allows callers to choose the language they want System User 1 or User 2 prompts when they call the VPS Non Subscriber A caller to the VPS who does not own a mailbox Notification Method See Message Waiting Notification Operator Up to 3 destinations can be assigned as operators This is the extension that rec...

Page 48: ...A subscriber can maintain up to 4 distribution lists each containing a maximum of 20 mailboxes Using this list she can send the same message to all members of a specific distribution list at once Port The point of connection between the PBX and the VPS Pound Sign The key on the telephone keypad Private Message A message recorded as a private message cannot be forwarded You can specify privacy when...

Page 49: ...tings available 1 Forward All Calls 2 Forward Busy Calls 3 Forward No Answer Calls 4 Forward Busy or No Answer Calls 5 Forward to a CO Line 6 Forward Cancel See Remote Call Forward to CO Review Plays back a message Rewind Replays the last 4 s of a message Rotary Telephone A telephone capable of pulse dial only Callers using a rotary telephone will be automatically forwarded to the operator or the ...

Page 50: ...ed for an external message that is to be delivered by the VPS specified by the System Administrator System Group Distribution List The VPS can maintain up to 20 distribution lists each containing a maximum of 20 mailboxes Each list is referenced by a System Group Distribution List number and is assigned via system administration A recording into a System Group Distribution List number will go into...

Page 51: ...a subscriber to record a conversation into another person s mailbox Unlimited Message Length Permits a mailbox owner to record two way conversations of unlimited length into her or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min Voice Mail A general term used for messages recorded over the phone from on...

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