Message
Cause and Solution
Software update failed.
(3996 0BBB)
•
The USB memory device does not contain the appropriate firmware.
•
The firmware is incorrect.
→
Confirm that the correct firmware is saved to the USB memory device.
For details about the firmware, contact your dealer.
Software update failed.
(3996 0BBB)
Restart the system.
Administrative rights are
required for this operation.
•
The operation has been restricted in the administrator menu.
→
Contact your network administrator.
Invalid Operation.
This site is not an MCU site.
•
A menu option that cannot be executed is selected.
→
During a one-to-one connection video conference, operations for a
multiple-party video conference call cannot be performed.
Invalid Operation.
Content is being shared.
•
A menu option that cannot be executed is selected.
→
When contents are being shared using single-stream communication
during a multiple-party video conference call using a built-in MCU, at
the Main Site the communication menu items
"Make a call"
and
"Main
Position set."
cannot be selected.
Invalid Operation.
USB recording is in progress.
•
An operation or menu option that cannot be executed during USB
recording is selected.
→
Operate after stopping USB recording.
There is a problem with the
USB
flash drive write speed.
Replace the USB flash drive.
•
An error has occurred when writing the recording data.
→
The write speed of a USB memory device may decline due to
deterioration over use in long periods or other causes. Replace the USB
memory device. If you continue recording without replacing the USB
memory device, recorded images may be corrupted or cut out.
Invalid Operation.
Not enough free space on
USB
flash drive.
•
There is insufficient free space in the connected USB memory device.
→
Connect a USB memory device with sufficient free space according to
your required recording time and quality. For the required amount of
free space of different qualities, refer to Page 184.
Invalid Operation.
The device is in USB Device
Mode.
•
You cannot make or receive calls or use a USB memory device while
in USB Device Mode.
→
Set
"USB Device Mode"
to
"OFF"
Invalid Operation.
The function needs activation.
•
A menu option that cannot be executed unless the feature is enhanced
is selected.
→
Confirm the required activation key (Page 20) and refer to
"Enhancement"
(Page 158) to enhance the feature. For details,
contact your dealer.
Registration Page of KX-VC Series NAT Traversal Service
Basic Operation
Problem
Cause and Solution
The language displayed on
the screen is a foreign
language.
•
The language setting is incorrect.
→
In the upper right of the login screen, select your preferred language
from the drop-down list (Page 166).
218
User Manual
Document Version 2018-01
Additional Information
