Problem
Cause and Solution
I cannot log in to the device
application screen.
•
The characters displayed in the image were not entered correctly.
→
Check that the capitalization of characters is correct, and then try
entering them again.
→
Check that you have not entered any unused characters, and then try
entering them again. The following characters are not used.
–
Uppercase letters: I O
–
Lowercase letters: c i j l o s u v w x z
If These Messages Appear
Message
Cause and Solution
Invalid Activation Key
entered.
•
The Activation Key No. or the Registration ID you entered is incorrect.
→
Check the information written on the activation key to ensure it is
entered correctly.
Activation Key already
registered.
•
The Activation Key No. and Registration ID you entered is already in
use by another HD Visual Communication Unit.
•
You entered an Activation Key No. and Registration ID that have been
used for registration in the past.
→
Enter the information written on an activation key that has not been
used yet. If the message still appears, contact your dealer.
This Trial licence already
registered.
•
You are trying to use a different activation key after completing
registration using the included activation key.
→
Do not use an activation key other than the one included with the
product.
KX-VC Series NAT Traversal Service for this Device
Problem
Cause and Solution
I registered a Registration
Key, but I cannot make a
video conference call using
KX-VC Series NAT Traversal
Service.
•
The connection mode is not set to
"NAT Traversal Mode"
.
→
Set the connection mode to
"NAT Traversal Mode"
After registering a
Registration Key and
restarting the unit, the
Terminal ID is not displayed in
the upper right of the Home
screen even after 5 minutes.
•
The LAN cable is not connected correctly.
→
Check that it is connected to the unit properly.
•
Router settings for your Internet connection are incorrect.
→
Set your router correctly, following the router’s documentation, and in
accordance with setting information supplied by your Internet provider.
•
Packet filtering or port forwarding is enabled on the router.
→
Disable these features on the router. For details, refer to your router’s
documentation.
Document Version 2018-01
User Manual
219
Additional Information
