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Panasonic FAX ADVANTAGE PROGRAM
W
e are proud to present the
Panasonic Fax Advantage
Program. It’s an incredible service
program that’s full of exciting
advantages!
Customer Satisfaction
In support of our one-year limited warranty* (parts
and labor) on our current fax product line,
Panasonic is proud to offer you the following
service options during the limited warranty period:
1
If you mail-in or carry-in your fax unit to one of
our Regional Servicenters, the product will be
repaired and returned to you, or...
2
If you call our 1-800-HELPFAX toll-free
number, you will receive a refurbished
replacement product overnight or on the second
business day (delivery depending on the time of
your call.)
Support After The Sale
If you have a problem with your fax, just call our
1-800-HELPFAX toll-free number for friendly
support and assistance. We have a highly-
qualified team of experts who can diagnose, and
most likely solve, your problem over the phone.
Approximately 90% of our customers’ problems
are resolved with just a simple phone call.
The Fax Advantage Program covers the first year of purchase
and works like this:
1
If you have a problem with your fax, call toll-free 1-800-
HELPFAX.
2
Talk to one of our experienced technical experts to
diagnose (and most likely solve) your problem over the
phone.
3
Providing that you may be entitled to Panasonic’s service
under the terms and conditions of the limited warranty**, we
will arrange for a reconditioned replacement unit to be
shipped to you overnight or second business day delivery,
depending on the time of your call. The replacement unit will
be completely refurbished, quality-tested by Panasonic
technicians, and individually hand-inspected before it is
shipped to you. You will keep the replacement unit and send
your original unit to us, along with a copy of your receipt.
4
This receipt must be shipped back with your original unit to
Panasonic Company (as per instructions enclosed in your
replacement unit’s box).
Any unit that is replaced by
Panasonic and not backed up by a
proof of purchase by you will be
subject to a minimum $100.00
charge. Any unit that is replaced,
but does not meet the terms and
conditions of the limited warranty
will be subject to additional charges,
as per the program guidelines.
5
Once you receive your replacement unit, pack up your
problem unit in the replacement unit’s box. UPS will make
3 attempts within 10 days to pick-up your defective unit at no
charge to you (should you be entitled to warranty service. If
warranty conditions do not apply, you will be charged for all
applicable shipping charges). The product must be properly
packaged in the same manner as the replacement unit,
utilizing the packing materials provided. You must make your
unit available for UPS pick-up. If your unit is not available for
UPS, you will be responsible for shipping unit back at your
expense. Damage due to improper or inadequate packing will
be charged back to your charge card as an out-of-warranty
cost, as per the warranty stipulations.
Requirements:
6
You must give our technicians a valid credit card number.
They will change your card account to cover any charges that
are incurred by failure to send the problem product to
Panasonic Company. If your problem unit is not eligible for
warranty, you will be charged for the repair of the unit and for
any shipping charges associated with this program. If you do
not wish to pay out-of-warranty repair costs, you will be
responsible for returning the replacement unit to Panasonic
and for paying all shipping charges associated with this
program including the overnight delivery of replacement
product to you, shipment of problem unit to Panasonic, the
replacement unit back to Panasonic and the return of your
original unit back to you.
Acceptable credit cards:
Discover
VISA
Master Card
American Express (Optima)
Product that is not returned to Panasonic by 10 business days
after shipment of the replacement product, will be charged to
your account at Panasonic’s Suggested Retail Price (see
dealer for details).
Credit status will be verified prior to sending the replacement
product.
Proof of Purchase must be included with the returned unit to
verify warranty status.
Any parts and labor that are not covered by the limited
warranty* will be charged as a non-warranty repair and billed
at Panasonic’s current rate for parts and labor.
*
*See the warranty stipulations in these instructions.
**Replacement program excludes Puerto Rico and is subject to termination at any
time without advance notice.
Matsushita Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One Panasonic Way, Secaucus,
New Jersey 07094
Panasonic Sales Company,
Division of Matsushita Electric of
Puerto Rico, Inc. (“PSC”)
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
Panasonic
KX-F1150
Proof of Purchase
Printed in Hong Kong
