6.5
CHAPTER 1
S
TOP
!
K
NOW
T
HE
B
ASICS
B
EFORE
G
OING TO THE
S
ITE
WHAT THE VPS CAN AND CANNOT DO
W
HY
V
OICE
P
ROCESSING
?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate
extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may send
and transfer messages to other subscribers within the system. The VPS is easy to use, helping callers through
the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are confidential; they are
stored in a mailbox and retrieved only with the subscriber’s password. Other advantages of the VPS are clarity
and accuracy, which are commonly lacking with written messages. The messages come directly from the caller,
in the caller’s own voice. To further ensure accuracy, the system allows the sender to correct or change
messages before saving them. Messages can be erased, transferred, or saved for future reference by the
recipient.
B
ASIC
O
PERATIONS
Greeting Callers:
Callers are greeted by a prerecorded message that includes directions for leaving
and editing messages. The VPS can list single-digit numbers for each available
extension, mailbox, or department. Callers who know the extension of the person
they wish to reach may dial the extension number at any time. Callers with rotary
phones are transferred to a preprogrammed destination (which is often an operator
or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox.
Subscribers can send messages to an individual or to several mailboxes at once.
The message sender can then verify that the message has been received by the
other subscriber.
Receiving Messages:
Subscribers can choose from several different message notification methods.
They can be notified by: message waiting lamp, pager, or a call from the system
to another line. System programming determines whether a subscriber will be
notified each time a message is left. (Subscribers can choose to be notified of
messages differently depending on the time of day.) Mailbox parameters
determine maximum length and accommodate 5-100 messages. If the system is
connected using Digital Integration, subscribers can press a button to record
Summary of Contents for KXTVS100 - VOICE MAIL SYSTEM
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