27 Troubleshooting
27
Troubleshooting
27.1 List of common problems
If any operation error occurs, check the following items before contacting our sales offices or
representatives.
Start-up
Power supply is not turned on or system does not start
Laser pumping
Laser pumping does not start in remote mode
Connection with Laser Marker NAVI smart
Laser marking system not available in the “Connection” dialog
Online connection is disconnected
Ethernet connection cannot be established
Bluetooth connection cannot be established (LP-GS)
Lasing process
MARKING LED is ON, but no marking is performed
MARKING LED is OFF and no marking is performed.
Unintended laser radiation occurs
Marking position is not correct
Marking quality
Marking result is totally or partially faded
Edge of the marking field is faded or chipped
Marked characters are partially chipped
Marking result is uneven, characters are deformed
Marking line runs over the intended start or end points
Small characters are not readable
On-the-fly marking (LP-RC, LP-RF, LP-RV)
Marking is sometimes skipped (E750)
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