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Troubleshooting
Problem
Causes
Solution
The product produces
no steam or irregular
steam.
►
The power plug is not inserted, the power button
is not pressed.
►
Connect the power plug, press the power button
to lighten the power indicator, and press the
steam button.
►
There is no or insufficient water in the water tank.
►
Add water again to above the “
MIN
” mark.
►
The product is not fully heated.
►
Wait until the temperature indicator is steady on
before use.
►
The corded hose is bent and thus the steam
cannot smoothly run through it.
►
Ensure that the corded hose is not bent.
►
The circuit fails or the fuse is burned out.
►
Send your product to an authorized service
center for repair.
Water leaks out from
the power base.
►
The water tank is not installed correctly onto the
power base.
►
Attach the water tank onto the power base
correctly.
►
The bottom knob is not tightened.
►
Tighten the bottom knob.
►
The water tank is broken.
►
Have the water tank replaced by an authorized
service center.
►
The inner pipe is loose or damaged.
►
Send your product to an authorized service
center for repair.
A lot of water drips
from the soleplate
(for
NI-GT200
only)
►
The temperature selector is not set to the steam
level.
►
Set the temperature selector to the “Wool” level
or above.
The quick care indicator and the optimal care indicator are flashing at the
same time.
►
Press the power button to restart the product.
Problem
Causes
Solution
The quick care
indicator and the
optimal care indicator
are flashing alternately.
►
External abnormal electromagnetic noise
causes interference.
►
Remove the power plug to disconnect the
power supply, then connect the power plug
back to connect the power supply and press
the power button to restart the product. If the
problem persists, please send your product to
an authorized service center for repair.
No steam is generated
after the steam button
is pressed.
►
Unexpected steam
is output when no
operation is performed.
►
The temperature
cannot be changed.
►
The amount of steam
cannot be changed.
►
The product is powered off abnormally.
►
The problem persists even after you have followed the above solutions.
►
Send your product to an authorized service
center for repair.
Steam keeps coming out from the bottom of the power base.
►
A lot of water leaks from the soleplate.
►
The descaling indicator cannot be turned off.
►
Troubleshooting
NI-GT500 series-01 EN.indd 13
2021/8/20 14:34:27