PanaVoice Courier Installation Manual 110
O
P E R A T O R
P
A R A M E T E R S
The Operator Parameters section defines the various functions for the Courier operator.
The Courier operator will likely be the same operator as the telephone system; however,
it
can
be different. (Most telephone systems define their operator as “0”. The “0” is an
actual extension number of the switch).
The Operator Parameters are primarily used to establish a way to handle callers that: 1)
do not respond to the initial system greeting, or 2) dial “0” either during the system
greeting or after the greeting.
From the Courier OutLook Bar, under the Parameters Tab, click the Operator icon. The
following menu appears:
OPERATOR DROP MAILBOX NUMBER – DEFAULT: (NONE)
This is the mailbox callers are dropped to when no entry is made or a “0” is dialed during
the System Greeting (main greeting) and no System Greeting Drop Mailbox is defined.
Depending on the type of mailbox, the Courier will dial the extension the mailbox is
associated with and then follow whatever instruction is set for that specific mailbox. A
description of the System greeting Drop Mailbox is available under the System Greeting
section of this manual.
Note: This Operator Drop Mailbox is the second highest priority to drop callers to if nothing has
been dialed. The first priority is the System Greeting Drop Extension.
TIMES TO RETRY A DROPPED CALL TO OPERATOR IF BUSY –
DEFAULT: 0
This field defines the number of times Courier will attempt to send a call to a busy
operator, if the caller has timed out. It does not have an effect if the caller has pressed
zero (0). Once the amount of times has expired, Courier will inform the caller that the
operator is not available and will ask the caller to try back at a later time. Enter from 0 to
99 times by typing the number or click the right or left Icon to increment by one.
Summary of Contents for PanaVoice Courier
Page 15: ...PanaVoice Courier Installation Manual 14 TW O PO RT COURIER SC H EM AT IC...
Page 16: ...PanaVoice Courier Installation Manual 15 FO U R PO R T COURIER PLUS SCH EM AT I C...
Page 17: ...PanaVoice Courier Installation Manual 16 FO U R PO R T COURIER UMS SC H EM AT I C...
Page 80: ...PanaVoice Courier Installation Manual 79 COURIER QUICK REFERNCE CARD...
