PanaVoice Courier Installation Manual 45
S
TANDARD
M
AILBOX
(S)
A Standard Mailbox
must
be associated with a real telephone extension on your
telephone system. Typically, all telephone owners also own a mailbox, and the
extension number and mailbox number match a specific mailbox, a group of
mailboxes, or a sequential range of mailboxes.
In this case, when an outside caller dials an extension number through the
Automated Attendant, and the extension does not answer, the owner’s mailbox will
take a message.
Standard Mailboxes have full messaging capabilities. These messaging capabilities
are described in further detail under the Mailbox Maintenance section of this manual.
A
TTENDANT
O
NLY
M
AILBOX
(A)
An Attendant Only (Automated Attendant) Mailbox
is
also associated with a real
telephone extension but has
no
messaging capabilities.
Extensions such as fax machines and modems are good examples of extensions that
do not need any messaging capability, however, will need to have calls transferred to
them from the automated attendant.
In addition, if the system is going to be set up as automated attendant only (no voice
mail functionality), then each telephone extension must be set up with an associated
mailbox number, and programmed as an Attendant Only (Automated
Attendant)Mailbox.
I
NFORMATION
O
NLY
M
AILBOX
(I)
An Information Only Mailbox (IOM)
is
not
associated with a real telephone extension
and a caller cannot leave messages for this mailbox.
An IOM can be compared to “transaction boxes,” or “script editing tables” that are
found in many other voice processing systems.
In default, every greeting is pointed to IOM 999 and its corresponding single-digit
directory of options
An IOM can be used for three distinct purposes:
1. Play a recorded message, dial digits
For this application, the IOM greeting will be played to the caller and the
caller has the ability to enter digits to be transferred to another extension,
another IOM, or the operator. The digits to dial can be set up in the
Audiotex Parameters section.
2. Play greeting, blind transfer
For this application, the IOM greeting will be played to the caller then
transferred to a pre-defined extension, which has been already defined in
Audiotex Branching.
Summary of Contents for PanaVoice Courier
Page 15: ...PanaVoice Courier Installation Manual 14 TW O PO RT COURIER SC H EM AT IC...
Page 16: ...PanaVoice Courier Installation Manual 15 FO U R PO R T COURIER PLUS SCH EM AT I C...
Page 17: ...PanaVoice Courier Installation Manual 16 FO U R PO R T COURIER UMS SC H EM AT I C...
Page 80: ...PanaVoice Courier Installation Manual 79 COURIER QUICK REFERNCE CARD...
