PanaVoice Courier Installation Manual 69
From the Courier OutLook Bar, click the Audiotex Tab. The following screen appears:
999
The uppermost section of the screen displays the Information Only mailbox you are
currently updating. IOM 999 is shown as the default primary Audiotex IOM. IOM
999 does not appear in the list of mailboxes shown in Mailbox Browse in order to
prevent deletion of it. It is accessible, however, through Audiotex set-up so as to
define it’s functionality.
Subsequent IOM Audiotex entry points can be defined under System Greeting
Maintenance, in order to associate unique single-digit menu options with specific
System Greetings.
O
PTIONS
0
THRU
9
Under the default primary Audiotex-level IOM 999, the entries associated with
specific single-digits (options 0 thru 9) are defined. Callers can be directed while
listening to the opening System Greeting, to press specific single-digits to quickly
access a department, information, or another extension.
A ‘
⊄
’ sign to the left of a single-digit option indicates that a sub-menu of options has
been defined.
Sub-menus may be developed from each option number. The number of sub-menu
levels that may be defined is unlimited.
Acceptable entries are either a:
♦
Mailbox
or
Extension Number,
♦
the
letters
IVR,
The word IVR is the entry point for status inquiries associated with specific multi-digit
numbers, such as claim numbers or order numbers. See IVR Number Maintenance
and IVR Processing Parameters
♦
or an asterisk (
*
)
An asterisk is used to return the caller to the System Greeting.
Summary of Contents for PanaVoice Courier
Page 15: ...PanaVoice Courier Installation Manual 14 TW O PO RT COURIER SC H EM AT IC...
Page 16: ...PanaVoice Courier Installation Manual 15 FO U R PO R T COURIER PLUS SCH EM AT I C...
Page 17: ...PanaVoice Courier Installation Manual 16 FO U R PO R T COURIER UMS SC H EM AT I C...
Page 80: ...PanaVoice Courier Installation Manual 79 COURIER QUICK REFERNCE CARD...
