PanaVoice Courier Installation Manual 71
H
OW TO
D
ESIGN
Y
OUR
A
UDIOTEX
L
IST
Use the following steps to guide you in formulating your System Greeting(s), and
incorporating through the use of Audiotex, information that will guide callers quickly to
their destination:
1. D
ECIDE
W
HAT
Y
OU
W
ANT ON
Y
OUR
A
UDIOTEX
L
IST
2. D
EFINE
Y
OUR
I
NFORMATION
O
NLY
M
AILBOXES
3. D
ECIDE
I
F
Y
OU
W
ANT TO
U
SE AN
A
UDIOTEX
L
IST
A
CCESS
N
UMBER
4. W
RITE AND
R
ECORD
Y
OUR
S
YSTEM
G
REETING
M
ESSAGE
DECIDE WHAT YOU WANT ON YOUR AUDIOTEX LIST
When a call is answered by the system, an opening System Greeting is played. Decide
what options you want to give callers that will ensure a quick response. The options you
identify will determine what is included in your Audiotex List. Consider including:
♦
Frequently requested information (CD Rates, account balances, directions to
your location),
♦
Special messages (sales promotions),
♦
Customer information (order or repair status),
♦
Frequently requested departments such as Sales or Customer Service,
♦
Directions to your location, or other helpful information.
DEFINE YOUR INFORMATION ONLY MAILBOXES (IOM)
You must define all Information Only Mailboxes, except the default primary IOM 999, to
use for your messages and for the menu selections you will use on your Audiotex List.
See Mailbox Maintenance for details.
All Information Only Mailbox numbers must be unique, i.e. different from all other
mailboxes on the Courier system.
I
MPORTANT
N
OTES
:
The Audiotex list is always set up under the default Information Only Mailbox 999
(99, 999, 9999 or 99,999) at the primary, root level.
Each choice, which results in a menu must be assigned an Information Only Mailbox
and must have another worksheet completed to define the menu choices. See
Appendix 1 – Audiotex Maintenance Worksheet.
Each choice that results in playing an informational message must be assigned an
Information Only Mailbox. Write the message text on the bottom of the worksheet
page for use in recording. See Appendix 1 – Audiotex Maintenance Worksheet.
When a choice results in going to a Guest or Standard Mailbox (instead of another
menu or a message), these mailboxes must be defined in Mailbox Maintenance.
Set up the Audiotex list in the Courier system after all Information Only Mailboxes,
mailboxes requiring recording of messages, have been defined in Mailbox
Maintenance.
Summary of Contents for PanaVoice Courier
Page 15: ...PanaVoice Courier Installation Manual 14 TW O PO RT COURIER SC H EM AT IC...
Page 16: ...PanaVoice Courier Installation Manual 15 FO U R PO R T COURIER PLUS SCH EM AT I C...
Page 17: ...PanaVoice Courier Installation Manual 16 FO U R PO R T COURIER UMS SC H EM AT I C...
Page 80: ...PanaVoice Courier Installation Manual 79 COURIER QUICK REFERNCE CARD...
