PanaVoice Courier Installation Manual 89
Log in to Msg Ctr
The caller pressed
*
and their mailbox number to retrieve
messages.
Leave Message
The caller pressed "#” to skip the mailbox greeting and left a
message.
Dialed By Name
The caller used the Find Name function from the Audiotex List.
Translation Number
The caller went to an extension using a translation number.
Other
All the other ways a caller can get somewhere from the main
greeting.
A
U T O M A T E D
A
T T E N D A N T
/ S
U B S E Q U E N T
T
R A N S A C T I O N S
After a person has selected or defaulted to one of the options above, this is the
subsequent choice that they made (if any):
Busy Condition
The caller received a “busy” after making their first
selection.
Ring No Answer
The caller received a “ring-no answer” after making
their first selection.
Subsequent Direct Dial
The caller keyed in another extension number after
their first selection.
Subsequent Dial "0"
The caller gave up after their first selection and dialed
the operator.
Subsequent Menu Option
The caller made a menu option choice after their first
selection.
Example:
Automated Attendant / Subsequent Transactions
Busy Conditions
25
Ring No Answer
23
Subsequent Direct Dial
5
Subsequent Dial 'O'
7
Subsequent Menu Option
0
M
E S S A G E
C
E N T E R
T
R A F F I C
( F
O R A L L P O R T S
)
This is the overall message center traffic for all ports. This is for all ports since there is
no way to trace how a person got to the Message Center.
Number Messages Left
Defines how many messages were left.
Number Messages Retrieved
Defines how many messages were listened to and
acted upon.
Avg. Seconds per Message
The average time of all the messages, in seconds.
Summary of Contents for PanaVoice Courier
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Page 17: ...PanaVoice Courier Installation Manual 16 FO U R PO R T COURIER UMS SC H EM AT I C...
Page 80: ...PanaVoice Courier Installation Manual 79 COURIER QUICK REFERNCE CARD...