PanaVoice Courier Installation Manual 98
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U T O M A T E D
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T T E N D A N T
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A R A M E T E R S
The Automated Attendant Parameters Section is used to define the various options for
the system’s Automated Attendant functions. In default, the Automated Attendant plays
the greeting and accepts digits for extension number dialing. If you wish to use
Branching
(one digit dialing), you will need to set other options (see Audiotex/Branching
Section).
The Courier can utilize a
monitoring
function, which is set in Mailbox Maintenance, to
allow the Auto Attendant to call telephone extensions and determine their state (busy or
no answer) prior to transferring the call. If the extension is busy or does not answer, the
Auto Attendant will either provide the outside caller with options or send them directly to
leave a message. Selecting
no monitoring
means that the Auto Attendant will blind
transfer calls.
Typically, API integrated systems use the ‘Monitor’ function. In-
Band integrated systems do not.
From the Courier OutLook Bar, under the Parameters Tab, click the Auto Attendant icon.
The following menu appears:
SECONDS TO WAIT BEFORE DROPPING TO OPERATOR –
DEFAULT: 5
This field is used to assign the number of seconds (2 to 15 seconds) the Courier waits to
detect digits after the main greeting has been played. If no digits are dialed and the timer
expires, the Courier will transfer the caller to the “System Greeting Drop Mailbox”
defined in the System Greeting Maintenance Parameters.
Note: If there is no System Greeting Drop Mailbox defined, the Courier will look at the Operator
Drop Mailbox. If neither is defined, the Courier will let the caller know that the operator is not
available and will instruct the caller to call back at a later time.
Summary of Contents for PanaVoice Courier
Page 15: ...PanaVoice Courier Installation Manual 14 TW O PO RT COURIER SC H EM AT IC...
Page 16: ...PanaVoice Courier Installation Manual 15 FO U R PO R T COURIER PLUS SCH EM AT I C...
Page 17: ...PanaVoice Courier Installation Manual 16 FO U R PO R T COURIER UMS SC H EM AT I C...
Page 80: ...PanaVoice Courier Installation Manual 79 COURIER QUICK REFERNCE CARD...
