7. After-sales Service
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1. Warranty card
A warranty card is included in the operating instructions (paper) provided with
this Switching Hub. Be sure to confirm that the date of purchase, dealer (com
-
pany) name, etc., have been entered in the warranty card and then receive it
from the shop. Read it carefully, and then keep it in a safe place. The warranty
period is one year from the date of purchase.
2. Repair request
If a problem is not solved even after taking the steps shown in the "Trouble
-
shooting" section in this manual, please use the Memo shown on the next page
and make a repair request with the following information to your dealer.
◆ Product name ◆ Model number
◆ Product serial number (an 11-digit number attached on the back of the
main unit.)
◆ Firmware version (The number after "Ver." labeled on the unit package)
◆ Problem status (Please give as concrete information as possible.)
● Within the warranty period:
Repair service will be provided in accordance with the conditions stipulated
in the warranty card.
Please bring your product and warranty card in your dealer.
● After the warranty period expires:
If our check determines that your product is repairable, a chargeable repair
service is available upon your request.
Please contact your dealer.
