Other
17
Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if
the remedies indicated in the chart do not solve the problem, refer to “Customer Services Directory” on “Basic
Owner’s Manual” if you reside in the U.S.A., or refer to “CONTACT INFORMATION” on “Basic Owner’s Manual”
if you reside in Canada.
The unit does not respond.
• Connect the unit to a computer using the USB charging cord. The unit will be reset. (
Cannot charge the unit.
• Make sure the computer is turned on and is not on standby or sleep mode.
• Is the USB port you are currently using working properly? If your computer has other USB ports, unplug the connector
from its current port and plug it into one of the other ports.
• If the measures mentioned above are not applicable, unplug the USB charging cord and plug it in again.
• If the charge time and operating time become shortened, the battery may have run down. (Number of charging times
of the installed battery: Approximately 300.)
LED does not light during charging. / Charging takes longer.
• Is the USB charging cord (supplied) connected firmly to the USB terminal of the computer? (
• Make sure to charge in a room temperature between 10
o
C and 35
o
C (50
o
F and 95
o
F).
The power does not turn on.
• Is the unit being charged? The power cannot be turned ON during charging. (
The device cannot be connected.
• Delete the pairing information for this unit from the Bluetooth
®
device, then pair them again. (
No sound.
• Make sure that the unit and the Bluetooth
®
device are connected correctly. (
• Check if music is playing on the Bluetooth
®
device.
• Make sure that the unit is turned on and the volume is not set too low.
• Pair and connect the Bluetooth
®
device and the unit again. (
• Check if the Bluetooth
®
compatible device supports “A2DP” profile. For details on profiles, see “Listening to music”
13). Also refer to the operating manual for the Bluetooth
®
compatible device.
Low volume.
• Increase the volume of the unit. (
• Increase the volume on the Bluetooth
®
device.
General
Power supply and charging
Bluetooth
®
device connection
Sound and audio volume
